Total 8 job vacancies by Brook Street

Welsh-Speaking Receptionist (Band 3)

Location: Cardiff Central
Salary: Competitive
Contract Type: Temporary/Full-TimeBrook Street is seeking a dedicated and professional Welsh-speaking Receptionist to join our client's team in Cardiff Central. This is an exciting opportunity to be the first point of contact for visitors and clients, ensuring a welcoming and efficient reception experience.

Key Responsibilities:

• Greet and assist visitors in both Welsh and English, providing excellent customer service.
• Manage incoming calls and direct them to the appropriate departments.
• Handle administrative tasks, including scheduling appointments and maintaining the reception area.
• Process incoming and outgoing mail and packages.
• Assist with general inquiries and provide information about services.

Requirements:

• Fluency in Welsh and English is essential.
• Previous experience in a receptionist or administrative role is preferred.
• Strong communication skills and a friendly demeanor.
• Ability to multitask and work in a fast-paced environment.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

We are looking for a Project Support Manager to manage key elements of projects, ensuring effective delivery through standard project management methodologies.

Key Responsibilities

• Formulate and monitor project progress.
• Communicate complex information and maintain stakeholder relationships.
• Track performance, identify risks, and recommend solutions.
• Plan and deliver project elements in collaboration with multidisciplinary teams.
• Develop and implement relevant policies.

Qualifications & Experience

Essential:

• Experience in project management
• Knowledge of project management techniques.
• Experience in project administration and team collaboration.

Desirable:

• Project Management qualification
• Experience within the NHS or public sector.

Skills

• Strong interpersonal skills and ability to prioritise workload.
• Proficient in Microsoft Office; advanced IT skills are a plus.
• Welsh Speaker (Level 1) or willingness to learn desirable but not essential.

Why Join Us?

This is a fantastic opportunity to contribute to impactful projects in a supportive environment.

Contact Katy in the Cardiff office now.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

Building Support Assistant

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where no two days are the same? We're seeking a Building Support Assistant to join our client on a temporary basis. You will need to be available to start this role asap and be happy to work on a rota pattern between the hours of 7:30am-10:30pm.

Type: Temporary for a few months, Full-time, Mon-Fri

Hours: Rota Pattern

Week 1 Mon-Fri 07:30am- 3:30pm

Week 2 Mon-Fri 2:30pm - 10:30pm

Salary: 11.96 per hour

Location: Cardiff

About the Role:

As a Building Support Assistant, you'll play a crucial role in supporting the Building Support Manager and Team Leader. You'll be responsible for a defined zone of buildings, ensuring operational requirements are met and delivering a seamless, highly customer-centric front-of-house service for all internal and external customers.

Key Responsibilities:

* Handle both simple and complex enquiries professionally, following established procedures
* Provide a high level of customer service at all times
* Establish strong working relationships with key contacts to maintain and improve service levels
* Support team objectives and contribute to the training of new team members
* Demonstrate flexibility in working patterns and hours to meet changeable business demands, including out-of-hours events

If this sounds like something you are interested in, please apply today!

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

Our client is looking for an excellent Customer Service Co-Ordinator for a 12 month maternity position to join their busy and very happy team of customer service professionals based in the Cardiff Bay area. This is a full time role Monday to Friday fully office based with an early finish every Friday, no evenings or weekends.

We are looking for someone with excellent Customer Service who has experience of dealing with difficult customers, a stable working background who is used to working as part of a team. We`re looking for somebody with great Microsoft Office skills, the successful candidate will be responsible for delivering first class customer service via the telephone and providing administrative support. You will be ensuring UK orders are processed quickly, sales order processing, dealing with queries and working very closely with the despatch department to ensure on-site delivery to customers , dealing with all incoming sales enquiries plus a varied range of administration duties.


Excellent benefits including on site car parking, early finish Friday plus working with a fabulous team of people and a great supportive management team

Apply Now

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

An exciting permanent opportunity to join a leading company based on the outskirts of Cardiff close to Tongwynlais area. If you are organised, customer-focused individual this role could be perfect for you, you will be delivering an exceptional service and maintaining high standards of customer satisfaction. This role is a 8.30am - 5pm position on site based Monday to Friday offering 5 weeks holidays which increases with length of service, Onsite Parking and Private Health Care.

Key Responsibilities:

Ensure high customer satisfaction by providing prompt feedback within agreed timescales.
Coordinate with external contractors and subcontractors.
Efficiently manage and resolve defects and complaints.
Collaborate with the team to maintain exceptional customer service standards.

Key Duties:

Log and respond to all correspondence received by the Customer Service department via phone, letter, and email.
Handle incoming calls to the Customer Service department promptly and professionally.
Manage the Customer Service telephone system, including updating recorded messages.
Set up new files/records in the CRM database.
Record all reported defects in the CRM database and continuously update records and files, including registering new completions and scanning documents.
Manage claims, arranging for necessary work and handling all related paperwork.
Conduct courtesy calls prior to customer satisfaction surveys at 7 days, 6 weeks, and 8 months after completion.
Build and maintain relationships with customers to identify improvement areas and ensure a customer-friendly approach.

If you have outstanding customer care skills please apply for this role NOW

Children's Support Worker

37 hours a week (days, nights and weekends)

£13.50 an hour (+ holiday pay entitlement on top)

Here at Brook Street Social Care, we have an exciting opportunity for any experienced Children's Support Workers to join an expanding team and work in residential children's services across Cardiff.

You will work as part of a team to deliver high quality care and support to the children and young people that you support. You will show a commitment to providing a consistent, caring and nurturing environment where individuals feel safe and valued.

The ideal candidate will work with the children according to their individual needs and to enable them to succeed in all areas of their lives. You will be a positive role model and will encourage children to grow and develop both personally and academically and with any extracurricular activities outside of school. In addition to this, you will have previous experience working with behaviours that can be challenging and/or aggressive in nature and have the ability to handle this in a professional manner in line with personal plans and risk assessments.

All required training will be provided to you, and you will have opportunities to complete extra qualifications to progress in your career working with children.

You will need to be a driver with access to your own vehicle to be considered for the role.

Skills required -

• At least 6 months up to date UK based care experience working with children.
• Ideally a clear DBS and enhanced to work with children.
• Driver with access to own vehicle
• Reliable
• Experience report writing
• Experience working with challenging behaviours or willingness to do so.
• Flexible and able to support in other projects if the need arises.
• Patient, nurturing and kind with a passion for children and young people.
• Knowledge and understanding of working with children with EBD, ADHD, attachment issues and other behaviours that might be exhibited.
• Willing to undergo further training the development to progress into the role.
• Can work well as part of a team and can communicate effectively.
• A keen listener with a drive to understand others and can see other points of view.

If you have the required experience and are keen for a new and exciting challenge then please apply to this role online or give us a call for more information on 02920 2247 55.

#CFFJP

Brook Street Social Care is acting as an Employment Business in relation to this vacancy.

Children's Support Worker

37 hours a week (days, nights and weekends)

£13.50 an hour (+ holiday pay entitlement on top)

Here at Brook Street Social Care, we have an exciting opportunity for any experienced Children's Support Workers to join an expanding team and work in residential children's services across Cardiff.

You will work as part of a team to deliver high quality care and support to the children and young people that you support. You will show a commitment to providing a consistent, caring and nurturing environment where individuals feel safe and valued.

The ideal candidate will work with the children according to their individual needs and to enable them to succeed in all areas of their lives. You will be a positive role model and will encourage children to grow and develop both personally and academically and with any extracurricular activities outside of school. In addition to this, you will have previous experience working with behaviours that can be challenging and/or aggressive in nature and have the ability to handle this in a professional manner in line with personal plans and risk assessments.

All required training will be provided to you, and you will have opportunities to complete extra qualifications to progress in your career working with children.

You will need to be a driver with access to your own vehicle to be considered for the role.

Skills required -

• At least 6 months up to date UK based care experience working with children.
• Ideally a clear DBS and enhanced to work with children.
• Driver with access to own vehicle
• Reliable
• Experience report writing
• Experience working with challenging behaviours or willingness to do so.
• Flexible and able to support in other projects if the need arises.
• Patient, nurturing and kind with a passion for children and young people.
• Knowledge and understanding of working with children with EBD, ADHD, attachment issues and other behaviours that might be exhibited.
• Willing to undergo further training the development to progress into the role.
• Can work well as part of a team and can communicate effectively.
• A keen listener with a drive to understand others and can see other points of view.

If you have the required experience and are keen for a new and exciting challenge then please apply to this role online or give us a call for more information on 02920 2247 55.

#CFFJP

Brook Street Social Care is acting as an Employment Business in relation to this vacancy.

We have the opportunity for a group of ad-hoc receptionists to work in and around Cardiff city centre.

Our clients require cover for sickness and holidays. The shift patterns can be irregular and last minute and will require training for some clients

Duties will include -

Meeting and greeting visitors with a smile
Answering the telephone
Keeping a clear and tidy reception area
Reporting building issues to contractors

The pay rates vary per contract.

Please apply now if this is the opportunity for you.