Customer Service Executive
Full-time
Senior Executive
2 months ago
Responsibilities:
Responsible for the KPI indicators of the area in charge, have a strong execution;
Responsible for the handling of customer opi.....
Responsibilities:
- Responsible for the KPI indicators of the area in charge, have a strong execution;
- Responsible for the handling of customer opinions such as escalation complaints;
- Communication and coordination of problems between stations, customers;
- Customer relationship maintenance, telephone call back or visit customers, record and analyze customer needs and problems and timely feedback to improve customer satisfaction.
Requirements:
- Minimum diploma, preferably in Logistics / supply chain management;
- Minimum 2 years experience in related fields;
- Have great communication and coordination skills.
- Strong command in written & spoken in both Chinese & English to handle queries and complaints from Chinese & English speaking customers;
- Familiar with express business and related knowledge.
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