Total 7 job vacancies by Autodesk India

Position Overview

Do you like solving problems? Does a 'Thank you very much you've saved my business!' from a customer put a smile on your face? If yes, read on.

Using your expertise in computer troubleshooting and communication, this role focuses on solving client software SSO Configuration, software installation, and licensing issues. Issues need to be properly analyzed, documented, and resolved, creating an outstanding customer experience, and enhancing the team's knowledge. This role reports to a Technical Support Manager and requires the use of good judgment, critical thinking, risk tolerance, and independent decision.

You are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities, developing and presenting webinars, hosting Q&A sessions on our online communities, and publishing technical articles in the Autodesk Knowledge Network (AKN).

This role entails research, dealing with systems directly, and troubleshooting systems and programs to isolate program and system conflicts that may be causing clients to do what they do best - design and build.

The work location will be in Bangalore, India and the successful candidate is expected to relocate to Bangalore. The working hours will be AMER hours.

Responsibilities

• Partner with Autodesk Enterprise and Premium customers to ensure successful deployment of SSO
• Partner with all customers for system-related restrictions that resolve installation or license issues
• Respond to support requests via multiple channels by following documented processes and managing those ongoing relationships
• Document support interactions in a company-wide case management system
• Utilize knowledge of the customer environment to resolve issues promptly
• Research, verify, and document product defects
• Actively handle the personal backlog of support requests
• Actively engage with all Autodesk customers by providing solutions, direction, and general troubleshooting for solving client SSO Configuration, installation, and licensing issues
• Prioritize critical technical issues and ensure the most effective resolution of all issues

Minimum Qualifications

• Working knowledge of Identity Management and SSO with exposure to some of the following: Azure SSO, Okta, Google Workplace, PingOne, PingFederate, ADFS, OneLogin
• 7+ years’ experience administering or supporting Windows Desktop and Server infrastructure, including Active Directory and Group Policy
• Working knowledge of on-premise (VDI) and hosted (DaaS) virtualization technologies (Citrix, VMWare, Azure, AWS, etc.)
• A strong understanding of internet and network infrastructure technologies (DNS, DHCP, TCP/IP, routing and network security)
• Functional knowledge of Operating Systems and general program installation experience: Windows (Primary), MAC (Secondary), Linux (occasional need)
• Troubleshooting experience installing or fixing install and software problems; this is an IT-focused need
• Strong English written and verbal communication skills
• Strong customer service, troubleshooting, and analytical skills

Preferred Qualifications

• Proficient in Microsoft Office, Slack, Teams, or defect tracking system (JIRA)
• MCSA/MCSE certifications in Windows, Windows Server, Cloud, Productivity, or Mobility

The Ideal Candidate

• Is people-minded: empathizing with, responding to, and problem-solving customer issues
• Is prompt: making timely decisions based on sound logic and consideration of the consequences
• Takes initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves
• Is organized: clarifying assignments, prioritizes work, and pays attention to detail to ensure work is done in a timely and high-quality manner
• Is strategic: offering articulate recommendations and rationale and building support with key decision-makers
• Is a wet sponge: actively listening to others to communicate technical information clearly and concisely
• Is intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills
• Is influential: being a role model inspiring others and affecting a positive impact

#LI-RS1

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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Position Overview

Autodesk is looking for a Customer Success Advisor who is focused on earning customer loyalty by guiding onboarding and adoption engagements. Autodesk depends on our team to ensure customers are using their Autodesk software and deriving the maximum value from their Autodesk investment.

Our customer success mission is to create customer loyalty and growth through irresistible customer experiences.

Reporting to the Manager of Customer Success, you will work within an outcomes framework that ensures customers are adopting and finding value with their Autodesk investment. You will use customer feedback and usage insights to work with customers, sales, and partners in enablement and success planning. You will advocate for our customers and provide impactful insights to sales, product, and service owners across Autodesk.

You will jump into a priority area for the business on a visible team that creates and measures impact. You'll solve intriguing challenges in a dynamic, collaborative workplace full of smart, engaged people.

This position is remote but may require onsite workdays or business travel.

Responsibilities

• Provide customers onboarding guidance and resources to new solutions, and assist at-risk customers with realising how the software helps them meet their outcomes
• Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to lead customer success motions
• Participate in Account Planning with Sales and Technical Sales teams on targeted accounts that promote success planning activities and engagement strategies aligned to outcomes
• Craft and deliver operational and executive Business Reviews
• Engage all levels and personas within customer organizations, including contract management, IT administration, operations, and executive leadership
• Identify expansion opportunities and work with the sales team to pursue the expansion opportunity
• Respond promptly to customer inquiries using email, chat, or phone while understanding where to escalate when needed
• Advise customers and partners on available learning resources and promote the self-service tools
• Work in Salesforce.com to document all activity and maintain customer data
• Generate and analyze regular and ad hoc reports for management, sales representatives, or channel partners
• Apply Customer Success and Sales techniques associated with our onboarding and adoption processes
   

Minimum Qualifications

• At least 6 years of work experience on a customer success, professional inside-sales, technical sales, or renewals team
• Previous experience or knowledge the civil engineering industry
• Understanding of customer success principles, approaches and considerations

Ideal Candidate

• An accountable professional who leads exemplary onboarding and adoption engagements
• Have previous experience in software (SaaS) sales, customer success, or contract renewals
• You are collaborative and consultative
• You quantitatively solve problems and guide solutions with a focus on best practices
• You are enthusiastic and creative with the ability to gain our partner's trust
• You are seeking a great company culture with career advancement opportunities

#LI-BB3

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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Position Overview

Reporting to a Technical Support Manager, you resolve customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in multiple proactive support activities, publishing technical articles in the Autodesk Knowledge Network (AKN), hosting Q&A sessions on our online communities, and presenting webinars or other technical presentations.

Location: You will report to the Bangalore office as this role is Hybrid from Bangalore.

Work Time: 10:00 PM IST to 6:30 AM IST

Responsibilities

• Respond to support requests via multiple channels by following documented processes and managing those ongoing relationships to ensure resolution
• Document support interactions in a company-wide case management system
• Advance unresolved issues to senior staff
• Research, verify, and document product defects
• Handle the personal backlog of support requests
• Use Kaizen/Rapid Improvement and Work Out methodologies to help fast-track improvements, supporting deployment of lean tools across the customer programmes
• Manage customer and partner expectations by providing updates on progress
• Participate in product BETA programmes and product testing events organised by the product division development teams
• Remain informed on improvements in supported products in relevance to the Manufacturing industry
• Assist in the fundamental development of knowledge base quality
• Influence product management and product development to make improvements

Minimum Qualifications

• Bachelor's degree in Manufacturing Engineering, or similar
• 3+ years of experience as a Customer Service, Customer Support, or Consultant
• 3+ years of industry experience
• Willingness to work flexible hours (AMER hours)
• Technically savvy; understanding of a related technology
• Customer service, troubleshooting, and Experience assessing the severity of customer issues
• Excellent Experience assisting customers through chat and email support

The Ideal Candidate

• People-minded
• Prompt
• Experience establishing procedures to ensure client satisfaction
• Strategic
• Influential

#LI-SK1

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Position Overview

Reporting to a Technical Support Manager, you resolve customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in multiple proactive support activities, publishing technical articles in the Autodesk Knowledge Network (AKN), hosting Q&A sessions on our online communities, and presenting webinars or other technical presentations.

Location: You will report to the Bangalore office as this role is Hybrid from Bangalore.

Work Time: 10:00 PM IST to 6:30 AM IST

Responsibilities

• Respond to support requests via multiple channels by following documented processes and managing those ongoing relationships to ensure resolution
• Document support interactions in a company-wide case management system
• Advance unresolved issues to senior staff
• Research, verify, and document product defects
• Handle the personal backlog of support requests
• Use Kaizen/Rapid Improvement and Work Out methodologies to help fast-track improvements, supporting deployment of lean tools across the customer programmes
• Manage customer and partner expectations by providing updates on progress
• Participate in product BETA programmes and product testing events organised by the product division development teams
• Remain informed on improvements in supported products in relevance to the Manufacturing industry
• Assist in the fundamental development of knowledge base quality
• Influence product management and product development to make improvements

Minimum Qualifications

• Bachelor's degree in Manufacturing Engineering, or similar
• 3+ years of experience as a Customer Service, Customer Support, or Consultant
• 3+ years of industry experience
• Willingness to work flexible hours (AMER hours)
• Technically savvy; understanding of a related technology
• Customer service, troubleshooting, and Experience assessing the severity of customer issues
• Excellent Experience assisting customers through chat and email support

The Ideal Candidate

• People-minded
• Prompt
• Experience establishing procedures to ensure client satisfaction
• Strategic
• Influential

#LI-SK1

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Position Overview

We are hiring a Senior Technical Support Specialist, Revit to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products. Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Revit? Then we would like to hear from you! You will resolve customer issues reported to Autodesk via multiple modalities and other channels and document them in our Knowledge Base. You may also have the opportunity to be part of a variety of proactive support activities, presenting webinars, or presenting at company events like Autodesk University. This job is a Hybrid from the Bangalore location and you will be reporting to the Manager of Technical Support. Work in AMER PST hours (10pm IST to 6:30am IST)

Responsibilities

• Resolve customer issues reported to Autodesk via phone, web, online forums and other channels

• Provide prompt, and efficient assistance to Autodesk customers on a variety of issues and questions, such as product features, usage

• Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management system. Respond to support requests for our global customers

• Priority handling and escalation of critical issues and monitoring of service level compliance

• Document support interactions in a company-wide case management system Perform root cause analysis to mitigate recurrence

• Trend analysis of customer issues; maintain support insights for the account team

• Escalate customer issues to senior staff

• Manage personal backlog of support requests

• Manage customer expectations by providing updates on progress

Minimum Qualifications

• Bachelor's degree in Civil engineering/ / Architecture or equivalent degree

• At least 6 years of industry working experience

• Proficiency on Revit and Navisworks knowledge would be an added advantage

• Perform root cause analysis to identify more solutions

• Knowledge of BIM Standards and workflows

• Capability to "own" the problem (customer issue), troubleshoot and ability to solve or mitigate the problem

• Work in flexible working hours

• You build customer relationships and gain insights into their needs

• You identify opportunities that benefit our customers and build and provide solutions to meet their expectations

• Identify trends in customer issues and share insights with account teams

• Verify product issues

• Document problems and solutions in short, clear articles for our knowledge base

The Ideal Candidate

• Customer-focused

• Clarify assignments, prioritise work and attend to detail to ensure work is done

• Accountable

• Take on new opportunities and tough challenges,, and enthusiasm

• Stay up to date with industry trends

• Learn through experimentation when solving new problems, using both successes and failures as learning opportunities

• A Team Player

#LI-SK1

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Position Overview

We are hiring a Senior Technical Support Specialist, Revit to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products. Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Revit? Then we would like to hear from you! You will resolve customer issues reported to Autodesk via multiple modalities and other channels and documenting them in our Knowledge Base. You may also have the opportunity to be part of a variety of proactive support activities, presenting webinars, or presenting at company events like Autodesk University. You will work in a hybrid work environment from the Bangalore location. Work in AMER PST hours (10pm IST to 6:30am IST)

Responsibilities

• Resolve customer issues reported to Autodesk via phone, web, online forums, and other channels

• Provide prompt, and efficient assistance to Autodesk customers on a variety of issues and questions, such as product features, usage

• Research, verify, and document product issues, solutions in short and clear articles for our Knowledge Base, or in our internal case management system. Respond to support requests for our global customers

• Priority handling and escalation of critical issues and monitoring of service level compliance

• Document support interactions in a company-wide case management system Perform root cause analysis to mitigate recurrence

• Trend analysis of customer issues; maintain support insights for the account team

• Escalate customer issues to senior staff

• Manage personal backlog of support requests

• Manage customer expectations by providing updates on progress

Minimum Qualifications

• Bachelor's degree in Civil engineering/ / Architecture or equivalent degree

• At least 6 years of industry working experience

• Proficiency on Revit and Navisworks knowledge would be an added advantage

• Perform root cause analysis to identify more solutions

• Knowledge of BIM Standards and workflows

• Capability to "own" the problem (customer issue), troubleshoot and ability to solve or mitigate the problem

• Team player skills

• Work in flexible working hours

• You build customer relationships and gain insights into their needs

• You identify opportunities that benefit our customers and build and find solutions to meet their expectations

• Identify trends in customer issues and share insights with account teams

• Document problems and solutions in short, clear articles for our knowledge base

The Ideal Candidate

• Customer-focused

• Build customer relationships and deliver customer-centric solutions with empathy

• Clarify assignments, prioritising work and attend to detail to ensure work is done and quality manner

• Accountable

• Hold yourself and others accountable to meet commitments

• Take on new opportunities and tough challenges, and enthusiasm

• Learn through experimentation when tackling new problems, using both successes and failures as learning opportunities

#LI-SK1

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Position Overview

We are hiring a Technical Support Specialist to support America's East Coast customers (working hrs 5.00 pm to 1.30 am), Revit to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products. Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Revit? Then we would like to hear from you! You will be responsible for resolving customer issues reported to Autodesk via various modalities and other channels and documenting them in our Knowledge Base. You may also have the opportunity to be part of a variety of proactive support activities, presenting webinars, or presenting at company events like Autodesk UniversityLocation: Bangalore, Workplace: You will work in a Hybrid workplace from the Bangalore location, Reporting : You will report to the Manager Support

Responsibilities

• Resolve customer issues reported to Autodesk via phone, web, online forums and other channels
• Provide prompt, and efficient assistance to Autodesk customers on a variety of issues and questions, such as product features, usage
• Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management system. Respond to support requests for our global customers
• Priority handling and escalation of critical issues and monitoring of service level compliance
• Document support interactions in a company-wide case management system Perform root cause analysis to mitigate recurrence
• Trend analysis of customer issues; maintain support insights for account team.
• Escalate customer issues to senior staff
• Manage personal backlog of support requests
• Manage customer expectations by providing updates on progress

Minimum Qualifications

• Bachelor's degree in Civil engineering/ / Architecture or equivalent degree
• At least 2 - 4 years of industry working experience
• Proficiency on Revit and Navisworks knowledge would be an added advantage.
• Knowledge of Revit usage, Standards and workflows
• team player skills
• Communication with Stakeholders and customer engagement
• Proficiency in remote support tools, customer relationship management systems, and ticketing systems
• You build customer relationships and gain insights into their needs
• You identify opportunities that benefit our customers and build and provide solutions to meet their expectations

The Ideal Candidate

• Customer-focused
• Accountable
• One Autodesk
• A Nimble Learner

#LI-SK1

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).