Total 20 Administrative / Clerical job vacancies in Whiteman AFB, Missouri

1. Processes applications and issues identification cards controlled and restricted area badges, vehicle registration, and temporary passes to eligible personnel.
2. Maintains controlled forms.
3. Carries out routine, miscellaneous clerical tasks.
4. Provides general customer service.

WHAT IS THETAXPAYER SERVICES (TS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers Kansas City Submission Processing

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

• Performs clerical and administrative work in support of the office/organization. Incumbent acts as office manager for HQ AMC/CS ensuring all administrative practices and procedures used by action officers and administrative personnel in 21 directorates are consistent with those of the organization.
• Reviews and processes incoming and outgoing correspondence, reports, and other material submitted from the 21 directorates for the Chief of Staff's signature. Uses multiple office automation software with varied functions to produce a wide range of documents with complex formats, such as graphics or tables within text, revising databases or spreadsheets.
• Maintains the Chief of Staff calendar, coordinates meeting arrangements, and schedules meeting and/or conferences including those involving staff from outside the immediate office. Independently notes and follows up on commitments made at meetings and conferences by staff members.
• Receives telephone calls, greets visitors and ascertains the nature of the calls or visits, screening those that can be handled without supervisor's help. Based upon detailed knowledge of the HQ AMC staff organization and its programs and directorates, determines appropriate action.

• Plans and assigns work to be accomplished through subordinates engaged in a variety of occupations.
• Initiates or recommends corrective actions for sub-standard performance.
• Informs subordinates of agency policies and programs.
• Conducts reviews of command policies, activities and programs to ensure subordinate units are effectively and efficiently progressing toward the desired readiness status.
• Assists in creating and/or changing command policies and procedures.
• Supervises and coordinates the activities of each full time staff section of the headquarters and subordinate units.
• Reviews and finalizes studies relating to reorganization, relocation of units, personnel practices etc.
• Develops, implements and evaluates the administrative, personnel and supply policy for the battalion.
• Provides technical assistance and guidance to unit level administrative and logistical personnel.
• Ensures the development and execution of the command level guidance for implementation of the Enlisted Promotion Management System (EPMS).
• Ensures compliance with the Command Supply Discipline Program and Command Maintenance Discipline Program.
• Analyzes and/or prepares the logistics and equipment readiness areas of the battalion/squadron level organizational readiness report.
• Provides guidance and funds management for all decentralized logistic funds.
• Coordinates and assists in developing plans for recruiting and retention within the command.
• Develops and institutes the officer and warrant officer accession plan to include state and federal officer and warrant officer commissioning programs, direct commission, interstate transfers, and other component transfers.
• Provides guidance and assistance to ensure command programs have been implemented and evaluates their effectiveness in subordinate elements.
• Reviews reports and plans pertaining to the overall organization’s mobilization readiness.
• Performs other duties as assigned.

As a Administrative Officer your duties will include, but are not limited to, the following:

• Provide decisions, advice, and counsel on a range of administrative and operational management support issues (human resources and material needs, human resources availability, administrative support matters, etc.), policies, programs, objectives, and plans.
• Plan and conduct analytical studies of organizational elements and work to identify problems and approve resource utilization, administrative support, and management effectiveness. Interprets findings and develops recommendations to improve organizational efficiency, effectiveness, and solve problems.
• Analyze and advise on the implications of proposed management decisions and the administrative aspects involved in the accession, retention, motivation, development, and use of human resources. Conduct personnel-related activities as requested to include preparation of personnel actions, position descriptions, award justifications, and other personnel related documents ensuring completeness, accuracy, and inclusion of supporting documentation.
• Analyze, evaluate, and manage accounting and control systems to maintain proper financial balances, distribute resources to all activities within planned limitations, and ensure that maximum benefits are obtained from resources. Analyze historical budget and financial data, as well as new and/or changing program plans, to develop and prepare budget estimates and justifications for current-year, budget-year, and out-year budget planning, including deficit budget planning scenarios. Identify actual and/or potential funding problems, fiscal trends, significant program deficiencies and imbalances, analyze conditions, and recommend adjustments and solutions.
• Serves as the organization's subject matter expert on space management policies. Coordinates and negotiates with GSA and building lessor on the supervisor's behalf.

As a Administrative Officer your duties will include but are not limited to the following:

• Provide decisions, advice, and counsel on a range of administrative and operational management support issues (human resources and material needs, human resources availability, administrative support matters, etc.), policies, programs, objectives, and plans.
• Plan and conduct analytical studies of organizational elements and work to identify problems and approve resource utilization, administrative support, and management effectiveness. Interprets findings and develops recommendations to improve organizational efficiency, effectiveness, and solve problems.
• Analyze and advise on the implications of proposed management decisions and the administrative aspects involved in the accession, retention, motivation, development, and use of human resources. Conduct personnel-related activities as requested to include preparation of personnel actions, position descriptions, award justifications, and other personnel related documents ensuring completeness, accuracy, and inclusion of supporting documentation.
• Analyze, evaluate, and manage accounting and control systems to maintain proper financial balances, distribute resources to all activities within planned limitations, and ensure that maximum benefits are obtained from resources. Analyze historical budget and financial data, as well as new and/or changing program plans, to develop and prepare budget estimates and justifications for current-year, budget-year, and out-year budget planning, including deficit budget planning scenarios. Identify actual and/or potential funding problems, fiscal trends, significant program deficiencies and imbalances, analyze conditions, and recommend adjustments and solutions.
• Serves as the organization's subject matter expert on space management policies. Coordinates and negotiates with GSA and building lessor on the supervisor's behalf.

Assist the Director in the School Age Program and Youth Program with a variety of clerical, administrative and cash handling duties which may include but not limited to the following: Performs a variety of general office duties such as receiving telephone calls and visitors, types correspondence, reports and other material from rough draft, clean or copy, including statistical and financial data, routing and filing correspondence, and responsible for maintaining files IAW applicable guidance. Receives correspondence, provides general information and answers questions to routine matters. Assists with customer service counter. Assists in ensuring contracts are in compliance and filed properly. Inputs all payroll information and work schedules in system and runs end of day reports daily.

Compute daily labor cost, records income and expenses to proper accounts and provides daily financial status report to Director or designee. Consolidates monthly inventories and may assist in Youth Center's monthly and yearly inventories. Assists in researching irregularities and recommends course of action to Director by the end of each month. Performs periodic review of delinquent accounts/memberships. Assists in researching billing discrepancies with patrons and indicates corrective action. Assists with end of month resale inventory and insures inventory is at the proper level. Works with IBPS in regards to purchase request, inputting invoices within 24 hours of receipt. Prepares daily financial documentation, i.e. Consolidated/Cashier's Reports (AF Form 1876) tothe NAF Accounting Office for processing and makes the daily deposits upon approval of Director or designee. Prepares request for advertising for Marketing Office to publicize. May assist in escorting visitors when appropriate. Trains all new employee on cash handling procedures.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12619460

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION**

Duties include but may not be limited to the following:

Administrative Management:

• Provides for the overall administrative management of the Mental Health Service.
• Advises, plans, develops, implements, and evaluates administrative processes and programs such as contract management, funds management, clinic flow, clinic scheduling,
• staffing efficiency, labor mapping, access, strategic planning, and communication across the Service Line.
• Manages a variety of administrative functions, including the Service appointment calendar, distribution and dissemination of incoming mail, internal controls, records management, publication, and forms management.
• Ensures inquiries, correspondence, and actions are addressed in a timely fashion following established templates, suspense timelines, or other process as appropriate.
• Develops performance metrics and process measurement methods - collecting data from various sources; analyzing data; developing reports; and providing guidance to the Service Chief and other clinical staff.

• Analyzes resource needs and makes recommendations based on staffing needs, approval of individual expenditures for all non-recurring items; approving and preparing all requests for funding, etc.
• Performs analysis of budget requests by employing techniques such as cost-benefit analysis, program tradeoffs, and explorations of alternative methods of funding to ensure that program objectives are met.
• Coordinates equipment needs with internal and external staff, research specific equipment needs, how it will be used, obtains quotes, conducts market research, obtains, and justifies approvals, communicates with contracting and coordinates delivery and installation.
• Serves as the Contracting Officer Representative (COR) for medical service contracts needed for the provision of essential patient care within the Medical Center and CBOCs.

• Administers and oversees all aspects of personnel management within the Service.
• Provides advice on interpretation and application of a variety of human resources policies, practices, and procedures that affect the Mental Health Service Line.
• Directs recruitment and onboarding activities, research and input for market pay development and reviews, and other personnel administrative tasks.
• Reviews and maintains personnel action requests, awards, promotions, and supervisors' disciplinary action documentation.
• Maintains files and documents on all personnel actions, coordinating actions with appropriate staff or supervisor, monitoring current and projected personnel actions, and providing continuous status updates.

• Conducts data research and analysis on specific programs and incentives such as book ability, cost outliers, and contract management items.
• Performs review and analysis of productivity data, developing action plans that lead to improved performance and/or productivity and implementation of improved management controls.
• Develops short- and long-range plans to ensure programs and services support objectives and are synchronized with facility and VHA goals and requirements.
• Develops, conducts, or directs special studies to resolve problems that arise (or could potentially arise) related to new or altered program requirements or resources issues, providing the basis for planning, organizing, and controlling both day-to-day and long-term operations of the Service.

• Plans and directs the activities of subordinates and managing training and support needs to assure an appropriate work environment.
• Provides oversight of the day-to-day work completed by subordinates. Sets and prepares schedules for completion of work.
• Develops performance plans and evaluates the performance of direct reports.
• Provides administrative oversight and guidance (not supervision) over the performance of the clinical subordinates as the direct extension of the Mental Health Service Chief.
• Gives advice, counsel, and instruction to employees on both work and administrative matters.
• Hears and resolves minor complaints from employees; refers group grievances and more serious unresolved complaints to a higher-level supervisor or manager.
• Performs other related duties as assigned.

• Acts as the depot's liaison with human resource, responsible for maintaining an understanding of a wide variety of HR concepts.
• Reviews and processes requests for all types of actions pertaining to personnel actions.
• Maintains suspense file on personnel issues, advising management as to status and conducts follow-up to expedite actions assuring that actions are completed in a timely manner.
• Determines personnel forms necessary to initiate a wide variety of personnel actions.
• Coordinates Hiring Requests and submits requests into an automated system.
• Studies and analyzes results and makes remedial recommendations to assess and improve mission performance.
• Analyzes and recommends changes concerning proposals for organizational realignment, staffing, personnel training, etc.
• Maintains certifications and is responsible for employee MHE training and maintenance of all applicable MHE files, records, and SOPs.

• Perform basic account maintenance procedures to ensure files, logs, and reports are complete.
• Ensure adequate stock and operating supplies are maintained.
• Operate computer systems to input or correct data, and produce documents, reports, shelf labels and signs.
• Verify receipts against invoices.

St. Louis VA Medical Center is committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork. We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans.


The incumbent provides clerical and administrative assistance to the organization. Receives all visitors and telephone calls to superiors. Determines nature of call or business of visitors. If business requires the attention of technical or staff specialists, decides whether the importance of business such as to require personal attention of superiors or if the visitor should be referred to the appropriate division concerned with specific subject. Incumbent is authorized to give out administrative and technical information to callers upon determination of their right to receive it. When calls involve matters on which superiors will require background information, tactfully postpones the conversation, obtains the required information, and presents the information when informing the superiors of the pending call.

Controls activities schedule and reminds managers of appointments. On own initiative and discretion, establishes priorities, sets up, reschedules, or refuses appointments, accepts or declines invitations to meetings, and arranges for representation by a subordinate official when that is desirable. Reviews correspondence and documents prepared for signature of or requiring coordination by managers for conformance with regulations, grammar, format, and special policies of the installation. On own initiative, returns such communications to the originator for correction when not in conformance with known policies or correspondence regulations. Gives advice and instructions to subordinate offices through discussions with author or staff to obtain higher degree of compliance with general installation policies and correspondence regulations.

Obtains information required by management from various sources within the VA, requiring a comprehensive knowledge of the VA's complex organizational structure. Collects such information, presenting in its original form or editing and revising as necessary. While reading incoming
correspondence, determines that portion requiring personal attention or policy decision by supervisor. Research regulations applicable to the subject for presentation in one package along with any previous correspondence on the same subject. Presents information for use by the superior when making speeches or presentations to local community civic and welfare groups. Keeps the superiors informed of important details of the office, visitors, and various events where failure to recognize significant matters might impair the effective operation of the organization. Screens incoming documents from staff members to ensure compliance with VA and organizational regulations or for discussion at staff meetings.

Composes correspondence on own initiative, based on a knowledge of superior's views and desires. Typical subjects include administrative matters, letters of acknowledgement, general office and organization policies, acceptance of invitations, and cancellation of conferences. Prepares regular and
special records such as but not limited to time/attendance, leave, degree of use of filing space, and amount of material present in the offices. Prepares similar paperwork to ease the flow of work through the office and provides superiors with current information in readily accessible form. Takes meeting
minutes. Composes letters, endorsements, messages, office instructions, and reports, with responsibility for sentence structure, grammar, and spelling. Writes resumes of conferences and gives copies to participants who are expected to take action as result of conferences. On own initiative, follows up on projects resulting from conferences to ensure that schedules are met and reports progress to managers.


Work Schedule: Monday - Friday, 7:30am - 4:00pm
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Secretary/PD099000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

This position serves as the Administrative Officer (AO) for Environmental Management Services (EMS) reporting directly to the Hospital Housekeeping Officer (HHO) at the Harry S. Truman Memorial Veterans' Hospital in Columbia, Missouri.

Major Duties and Responsibilities include:

1. Provides for the overall administrative management for the service - serving as an administrative extension of the Hospital Housekeeping Officer (HHO) and Assistant Hospital Housekeeping Officer (AHHO), Environmental Management Service, and professional staff, explaining service policies and assisting staff in implementing them.
2. Assists with the development and formatting of Medical Center policies and Standard Operating Procedures (SOPs); tracks policies to ensure they are updated as necessary - interpreting administrative policies, defining administrative requirements and/or providing advice to EMS management on related issues.
3. Applies new policies, provides advice on requirements, maintains administrative systems, and prepares administrative paperwork.
4. Reviews and evaluates guidance on various functions and procedures, identifies problem areas, and implements or recommends actions to improve procedures and increase efficiency, eliminate problems, and conform to policy requirements.
5. Participates in regular meetings with leadership and other officials to address administrative management issues, resolve problems, and provide recommendations for correcting or improving processes and programs.
6. Compiles information and prepares administrative reports for management briefing and sharing with work groups.
7. Provides full staff assistance on administrative matters. Plays a key role for planning, organization, development, direction, and
8. evaluation of medical center administration, in support of the facility, VISN, and Central Office activities.
9. Works collaboratively with the HHO and supervisors to analyze and evaluate the efficiency and
10. effectiveness of Environmental Management operations.
11. Assists the HHO in assessing the effectiveness of the housekeeping and linen services provided to patients.
12. Assists the HHO in providing leadership with findings and recommends ways to improve the effectiveness and efficiency of the service work operations.
13. Advises the HHO regarding staffing or resource issues that may arise in housekeeping or linen services and ensures patient care is not adversely impacted.
14. Oversees the full range of human resources requirements for the organization, performing personnel administration and management for the service through writing job descriptions, preparing job analyses, coordinating personnel. actions, maintaining personnel- related records, advising managers on personnel issues, and handling matters involving recruitment, promotion, awards, position classification, training, etc.
15. Provides advice and assistance to managers and staff concerning agency personnel processes and procedures
16. Serves as the Alternate Control Point Approving Official for all departmental accounts.
17. Ensures that all expenditures are properly authorized and documented.
18. Performs other related duties as assigned.

Promotion Potential: The selectee may be promoted to the full performance level (GS-11) without further competition when all regulatory, qualification, and performance requirements are met. Selection at the lower grade level (GS-9) does not guarantee promotion to the full performance level.

Work Schedule: Monday-Friday; 07:30AM-4:00PM
Telework: Yes
Virtual: This is not a virtual position.
Position Description/PD#: Administrative Officer/PD100180

1. Processes applications and issues identification cards, controlled and restricted area badges, vehicle registration, and temporary passes to eligible personnel.
2. Maintains controlled forms. Maintains control logs for identification cards and contractor access badges for maintenance and destruction of accountable forms in accordance with applicable AF instructions
3. Carries out routine, miscellaneous clerical tasks. Performs clerical support duties to ensure efficient office operations. Reproduces and assembles copies of a variety of correspondence.
4. Provides general customer service. Focuses on responsive and accurate customer service within the Pass & Registration/Visitors Center environment.

The Mental Health Service provides a wide array of complex specialty care programs, including Primary Care Mental Health Integration (PCMHI), Mental Health Clinic (MHC), Mental Health Intensive Case Management (MHICM), Psychosocial Rehabilitation & Recovery Centers (PRRC), PTSD Clinical Team (PCT), Substance Abuse Residential Rehabilitation Treatment Program (SARRTP), Substance Treatment Outpatient Program (STOP), Suicide Prevention, Intimate Partner Violence Assistance Program (IPV), Acute MH Inpatient Unit, as well as the associated training programs.

Administrative Management:

• Provide for the overall administrative management of the Mental Health Service.
• Responsible for advising, planning, developing, implementing, and evaluating administrative processes and programs such as contract management, funds management, clinic flow, clinic scheduling, staffing efficiency, labor mapping, access, strategic planning, and communication across the Service Line.
• Monitor administrative performance and suspense actions.
• Develop performance metrics and process measurement methods - collecting data from various sources; analyzing data; developing reports; and providing guidance to the Service Chief and other clinical staff.
• Identify the linkage in complex systems and diverse processes in order to obtain efficiencies that improve quality of care while balancing improvement of operational performance and conservation of resources.
• Review documents, reports, and/or applications for omissions and inconsistencies, and ensures data entry is complete and accurate in order to maintain suspense controls on actions such as project milestones, progress reports, funding accomplishments, and compliance strategies.
• Maintain continuous liaison and communication with staff to ensure assigned actions are handled within prescribed time limits and that responses conform to procedural and substantive requirements.

• Administer and oversees all aspects of personnel management within the Service.
• Provide advice on interpretation and application of a variety of human resources policies, practices, and procedures that affect the Mental Health Service Line.
• Direct recruitment and onboarding activities, research and input for market pay development and reviews, and other personnel administrative tasks.
• Review and maintain personnel action requests, awards, promotions, and supervisors' disciplinary action documentation.
• Maintain files and documents on all personnel actions, coordinating actions with appropriate staff or supervisor, monitoring current and projected personnel actions, and providing continuous status updates.
• Review related reports and analyzes trends to identify deficiencies or discrepancies and recommends plans to improve efficiency of processing actions and solutions to eliminate recurrence of unfavorable conditions.

Works directly for the Director, Information, Tickets and Travel office in providing information and tickets to the Elmendorf community. Routine work is performed independently. The supervisor check the work to insure compliance with procedures and directives. Responsible for the resale of tickets and providing information on leisure travel, local tours and events. Provides travel information and arranges accommodations for tourists: Answers inquiries, offers suggestions, and provides descriptive literature pertaining to trips, excursions, sports events, and plays. Discusses routes, time schedules, rates, and types of accommodations with patrons to determine preferences and makes reservations. Duties may include checking flight, hotel and cruise ship availability.

Activities typically include: selling holiday and travel products to customers; meeting sales targets as set out by the travel office manager; dealing with complicated customer itineraries; handling customer orders and payments; liaising with tour operators and other key partners such as hotels and airlines regarding bookings and schedules; undertaking general administration; advising clients about passports, vaccinations, visas, foreign currency, travel insurance, car parking, car hire abroad and excursions in resorts; dealing with complaints; using and updating IT skills, since information on holiday packages and bookings is usually accessed via a network; organizing displays of promotional material. Attending events established by the 3 FSS marketing office.

In the absence of the director may supervise and review activities of workers and delegate responsibilities to other workers.
Assists director in procuring tickets from local vendor and maintaining inventories of tickets. Accomplishing daily reports required by regulation and guidelines ensuring accuracy. Helps with creating and organizing marketing and promoting travel, local and general events and ticket sales.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12622592