Total 2 Administrative / Clerical job vacancies in Ivybridge, Devon

Job Title: Generic Administration Assistant (Admin and Clerical)
Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella
Hours: 18.50 Hours Per Week
Type: Temporary Ongoing
Location: Newton Abbot, TQ12
Start Date: ASAP
Work Pattern: Monday & Tuesday | 09:00 - 17:00pm

Join a dynamic and customer-focused team, contributing to the day-to-day administration within the Service Delivery and Improvement department. This role is pivotal in ensuring the smooth operation of administrative functions while supporting exceptional customer service.

Key Duties and Responsibilities:

• Undertake assigned administrative tasks to completion, addressing issues as they arise and ensuring deadlines are met.
• Serve as the first point of contact for the department, providing guidance and resolving inquiries via phone, email, or in person.
• Manage incoming and outgoing correspondence, including post, scanning, filing, and indexing documents.
• Maintain and update customer records across multiple systems, ensuring accuracy and compliance with Council policies.
• Process applications and complaints, adhering to Council procedures and quality standards.
• Operate contact center technologies and other systems to effectively manage and document customer interactions.
• Promote the Council's equality, diversity, and data protection objectives in all aspects of work.

Qualifications and Experience:

• A Level 2 qualification in administration or equivalent.
• Proven experience in administrative roles, ideally within local government or public services.
• Proficiency in Microsoft Office and other IT systems.
• High standard of written and oral communication skills.
• Understanding of data protection principles and a customer-focused approach to service delivery.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Administrative Support/Fine Officer at Plymouth Magistrates Court

Location: Plymouth Magistrates Court, St. Andrew Street, Plymouth, PL1 2DP
Contract: Full-Time, Temporary (Until 31/01/2025, with potential for extension)
Salary: £11.59 per hour, increasing to £11.88 after 12 weeks

Are you ready to make a difference in the justice system? Brook Street is offering an exciting opportunity to join the Ministry of Justice as an Administrative Support Officer at Plymouth Magistrates Court. This dynamic, fast-paced role is perfect for someone with strong people skills, the confidence to handle challenging conversations, and the ability to thrive in a structured environment.

Why Join Us?

• Work-Life Balance: Full-time hours (37 per week), Monday to Thursday (8:30 AM - 5:00 PM) and Friday (8:30 AM - 4:30 PM), with a one-hour lunch break.
• Prime Location: Work in the heart of Plymouth at a convenient office location.
• Training Provided: No prior administrative experience? No problem! If you have transferable skills and enjoy working with people, we'll provide comprehensive on-the-job training to set you up for success.
• Career Potential: While this contract is confirmed until 31/01/2025, there's a strong chance of extension, offering an opportunity to grow your career with the Ministry of Justice.
• Competitive Pay: Start at £11.59 per hour, increasing to £11.88 after 12 weeks of service.

Your Role

As an Administrative Support/Fine Officer, you'll play a vital role in the operations of Plymouth Magistrates Court, helping to enforce monetary orders and support the delivery of justice. Your responsibilities will include:

• Engaging with Customers: Communicate confidently and effectively, including handling challenging conversations with individuals regarding unpaid fines.
• Decision Making: Assist with enforcement steps for defaulters and provide advice on court procedures.
• Customer Correspondence: Handle inquiries, manage customer calls, and liaise with agencies such as bailiffs, DWP, and employers.
• Data Management: Input case details accurately, process paperwork, and support telephone debt recovery efforts.
• Team Collaboration: Work with internal teams and external agencies to ensure efficient enforcement of judicial outcomes.
• General Administration: Perform essential tasks such as photocopying, filing, archiving, and managing office communications.

What We're Looking For

This role is ideal for someone with:

• Strong People Skills: Confidence to manage challenging conversations, while maintaining professionalism and empathy.
• Excellent Communication: Clear verbal and written communication to engage with customers and external agencies effectively.
• A Positive Attitude: Willingness to learn and adapt, even without prior administrative experience.
• Tech-Savviness: Familiarity with Microsoft Office tools (Outlook, Word, Excel, and Teams) is helpful, but training will be provided for government systems.
• Attention to Detail: A meticulous, organised approach to managing tasks and meeting deadlines.

Additional Information

• Background Checks: The successful candidate will need to pass a Standard DBS check and provide 3-year references.
• Contract Potential: While this role runs until 31/01/2025, extension opportunities are likely and will be confirmed closer to the contract's end date.

This is a unique opportunity to build valuable experience within the justice system, develop transferable skills, and make a meaningful impact on your community.

Ready to join the team? Apply today!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.