To provide an effective and efficient booking service. To be the first point of contact for patient calls. PRINCIPAL ACCOUNTABILITIES Providing an OPD appointment service to new and existing patients of the Trust. Liaising with PAs in ensuring the efficient use of outpatient capacity by monitoring of clinic schedules. Dealing with patient queries and ensuring calls are routed to the appropriate person in Patient Administration. Supporting key function of clinic template management. ORGANISATIONAL Patient experience: Providing an effective and efficient service to patients booking OPD appointments in accordance with communicated KPIs Ensuring inpatient appointment details are communicated in a timely manner in accordance with communicated KPIs Providing an efficient and professional manner when dealing with patient queries Maintaining the confidentiality of patient information at all time Teamworking: Working with the PAs in ensuring referrals are dealt with in a timely and professional manner and in accordance with communicated KPIs Coordinating cover of duties across the service lines during periods of holiday and / or sickness. Supporting other team members in providing an efficient and effective administration service to patients and Consultants. Communication: Communicating with patients and patient relatives over the telephone, responding to their queries in a caring, sensitive and reassuring manner. Use initiative when dealing with and resolving patient enquiries, escalating as appropriate. Providing information to the management team when requested and use initiative to escalate any issues as appropriate. Communicating with GPs other external agencies Providing information to staff in other departments Escalating issues to the PAs and Team Leader as appropriate. Policy & Service Development: Being aware of and adhering to administrative procedures and protocols relevant to the post. Observing the provisions of and adhering to all Trust policies and procedures Providing comments on, implement and adhere to secretarial / administrative procedures and protocols. Data Management: Recording all information as required on PAS including amendments Using Outpatient Waiting List functionality on PAS. QUALITY Training: Attending mandatory training in accordance with Trust policy Participating in in-house training and updating of skills as required Demonstrating on going learning and development related to the role GENERAL STATEMENTS Attending team meetings where required Maintaining confidentiality and abide by the Data Protection Act. Being familiar with and following health and safety policy and procedures and to be aware of individual responsibilities under legislation, drawing any areas of potential risk to the attention of managers Ensuring completion of timely PDR/Appraisal process with designated line manager Being able to demonstrate Trust values and behaviours (outlined in staff handbook) at all times Undertaking any other duties which are deemed appropriate to the band. The above indicates the main duties of the post which may be reviewed in the light of experience and development within the service. Any review will be undertaken in conjunction with the postholder. CONFIDENTIALITY All employees must adhere to policies and procedures relating to Information Governance, Confidentiality and Information Security. RISK MANAGEMENT The Trust is committed to approaching the control of risks in a strategic and organised manner. The post holder must be aware of their individual responsibilities as detailed in the Trusts Risk Management, Health & Safety and Incident policies, and those under the Health and Safety at Work Act. This includes the reporting of any untoward incident, accident, potential or actual hazard identified. SAFEGUARDING All staff are required to be familiar with the arrangements for safeguarding children, young people and vulnerable adults and support the organisation in promoting the welfare of children, young people and vulnerable adults. Staff working directly with children, young people and vulnerable adults will have a responsibility to ensure safeguarding and promoting their welfare forms an integral part of their duties. Staff who come into contact with children, vulnerable adults, parents and carers in the course of their work and/or have access to records will have responsibilities to safeguard and promote the welfare of children, young people and vulnerable adults. Staff who come into contact in the course of their duties, with parents, carers or other significant adults or children, young people and vulnerable adults should always be mindful of safeguarding and promotion of the welfare of these individuals. HEALTH AND WELLBEING The Trust is a Health Promoting Hospital. The Trust expects that when you are presented with opportunities to improve the lifestyle of our patients you seek help from appropriately trained clinical staff to ensure patients are supported and assisted in making the necessary lifestyle changes. This is in accordance with best practice as described in the DoH white paper Choosing Health Making Healthy Choices Easier. EQUAL OPPORTUNITIES The Liverpool Heart & Chest Hospital NHS Foundation Trust is committed to achieving equal opportunities. All employees are expected to observe this policy in relation to the public and fellow employees. All staff are expected to adhere to, and act in accordance with, the values & behaviours of the Trust. This document is intended to be used as a guide to the general scope of duties involved in this post. It is not exhaustive and should not therefore be used as a rigid specification. It will be kept under review and amended as required in consultation with the post holder.

See job description and person specification attached The post-holder will provide a comprehensive administration service to Pathologists and their teams within the Histopathology Department. The administrator will be expected to work with the minimum of supervision, exercising independent judgement and using personal initiative based upon acquired knowledge in problematic situations in the absence of the Consultant. The department administrator will be required to manage and prioritise their own workload without direct supervision and use their own initiative, but under the general supervision of the Administrative Team Leader.

Position: Full-Time Temporary Admin Assistant
Contract: 6 months with the possibility of extending
Working Hours: Monday to Friday, Office Hours (37 hours per week)
Hourly Rate: £12.09 per hour

Job Description:

We are currently seeking an experienced admin assistant for our public sector client based in Liverpool.

What will you be doing?

Provide an efficient and effective general administrative, technical and analytical service to the lead manager and their team.

About the role
1. Analyse and present data to support recommendations.
2. Provide technical and administrative support.
3. Locate and collate data, records, and other information as required.
4. Carry out upkeep and review of publications, data, records, logs, etc. as required.
5. Assist in the preparation of the outputs required.

Job Skills, Experience and Qualifications:

Essential
· Knowledge of relevant technical function and activities
· Good analytical skills
· Good communication and organisation skills

Desirable
· Knowledge of operational railway environment
· Knowledge of other functional disciplines

Application Process:

If you are interested in this position, please apply online with your CV in WORD format.

Important:

Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

An exciting opportunity has arisen as a bank administrator to provide effective & efficient reception and administration duties to support the smooth running of the Patient Access Centre and Clinic Reception at Liverpool Women's Hospital.

The successful candidate will play a crucial role in ensuring the smooth operation of our office by managing various administrative tasks, supporting staff, and maintaining an efficient work environment. This position requires proficiency in computerised systems, excellent phone etiquette and strong organisational skills.

A bank colleague will support planned and unplanned absences between 8am- 6pm Monday-Friday as determined by the needs of the business.

Responsibilities
• Perform general clerical duties, including filing, data entry, and maintaining organised records.
• Manage incoming and outgoing communications, including phone calls and emails, demonstrating excellent phone etiquette.
• Undertaking the booking and scheduling of patient appointments and associated administrative duties.
• Collaborate with team members to facilitate effective communication within the office

Liverpool Women’s NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm newborns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes us thespecialist health provider of choice in Europe for women, babies and families.

We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.

The Trust is constantly innovating and evolving it’s services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.

Check out why Liverpool Women’s NHS Foundation Trust is a great place to work using the links below:

Video:https://vimeo.com/556197652

Online brochure:https://www.liverpoolwomens.nhs.uk/media/4121/recruitment-pack-great-place-to-work-16pp-v4-final.pdf

Please refer to the detailed job description and main responsibilities for this vacancy within the job description attached.


This advert closes on Sunday 1 Dec 2024

Personal Assistant required full time @ £12.50 per hour for lady living in L31

Apply at UKCIL.com. Reference: 354e6d7c

Personal Assistants required to support a that has Alzheimer's disease lady lving in the L31 area. We are looking for professional and confident people to join the team. Reliability, punctuality and a person centred approach are essential. Experience is preferred however full training will be given.

Key Responsibilities

Services

• Meal Preparation
• Personal Care
• Domestic Care

Training

• Moving & Handling
• Food Hygiene
• Dementia care

Transportation

• Own personal car

Medical

• Safe Administration of Medication
• Continence Care

Please apply by clicking above or at ukcil.com

Provide comprehensive administrative support to Clinical teams. Use information systems with specific responsibility to ensure a high standard of information recording is maintained. Produce standardised computer generated reports and/or statistical information as requested by line manager. Type all correspondence relating to the team. Undertake general office duties, including ordering supplies and managing stock levels. Answer the telephone, clear answer-phone, record messages and respond to queries in a timely manner ensuring effective communication in line with local policies for non-clinical information only. Transfer relevant information to all health and social care providers as requested by line manager. Input accurate and timely information required for audit purposes. Provide reception support as and when required, including receiving clients to the service and assisting with enquiries. Take responsibility for keeping the Office/Reception/Waiting area, clean and tidy. Be responsible for the opening and closing of buildings, if required. Co-operate with risk assessments and ensure that risks are identified and reported as they arise in the workplace. Requirement to work from other bases within the organisation and to undertake any other duties that may be required appropriate to the post holders grade, experience and competence. The post holder shall as necessary provide cover for and undertake duties of absent colleagues. Assist with the training of new clerks within the service. * The post holder shall as necessary provide cover for and undertake duties of absent colleagues. * The post holder shall follow all the policies and procedures of the organisation.