Total 23 Director/C-Level Administrative / Clerical job vacancies in City of London, London, EC4R 3XJ

Major duties for this position include, but are not limited to the following:

• Serve as the Customer Service Branch Chief for headquarters and key advisor to the Division Chief of Enterprise Service Desk on short and long range-goals for the Support Center (a.k.a. Enterprise Service Desk) in customer experience, operations, efficiencies, and quality of services.
• Lead the agency-wide, fast-paced Support Center team that is the single point of contact for IT and Applications support at the Department of Labor. Works with other IT managers to provide a cohesive customer experience.
• Lead and coordinate the Level 0 (self-service) services (e.g., web portal, chatbot, knowledge base).
• Oversee the 24/7 Level 1 (phone) support services. Apply industry standards and uses technology solutions and processes to ensure timely and quality support services on first contact.
• Manage the main walk-in location where consistent Level 2 (desk-side) services such as break-fix, IT hardware repairs and exchanges, and user support are provided.
• Apply the appropriate industry frameworks within the Support Center to fulfil the organization's vision, mission, and goals; ensuring high quality and cost-effective IT service delivery and a robust continuous improvement approach.
• Monitor and report on service level targets for incidents, problems, and requests fulfilment; regularly presenting performance results to the Agency executive leadership.
• Maintain and test contingency plans to ensure high availability of the Support Center services.
• Formulate and defend IT budget proposals and ensures maximum efficiency and cost-effectiveness in the use of IT resources.
• Develop performance standards and evaluates work performance of direct reports.
• Serve as one of the program managers for the labor services support contract.
• Perform other duties as assigned.

Major duties for this position include, but are not limited to the following:

• Serve as the Customer Service Branch Chief for headquarters and key advisor to the Division Chief of Enterprise Service Desk on short and long range-goals for the Support Center (a.k.a. Enterprise Service Desk) in customer experience, operations, efficiencies, and quality of services.
• Lead the agency-wide, fast-paced Support Center team that is the single point of contact for IT and Applications support at the Department of Labor. Works with other IT managers to provide a cohesive customer experience.
• Lead and coordinate the Level 0 (self-service) services (e.g., web portal, chatbot, knowledge base).
• Oversee the 24/7 Level 1 (phone) support services. Apply industry standards and uses technology solutions and processes to ensure timely and quality support services on first contact.
• Manage the main walk-in location where consistent Level 2 (desk-side) services such as break-fix, IT hardware repairs and exchanges, and user support are provided.
• Apply the appropriate industry frameworks within the Support Center to fulfil the organization's vision, mission, and goals; ensuring high quality and cost-effective IT service delivery and a robust continuous improvement approach.
• Monitor and report on service level targets for incidents, problems, and requests fulfilment; regularly presenting performance results to the Agency executive leadership.
• Maintain and test contingency plans to ensure high availability of the Support Center services.
• Formulate and defend IT budget proposals and ensures maximum efficiency and cost-effectiveness in the use of IT resources.
• Develop performance standards and evaluates work performance of direct reports.
• Serve as one of the program managers for the labor services support contract.
• Perform other duties as assigned.

The selectee will report to an assigned DOL office location on a regular basis and be eligible for telework as determined by agency policy. This is not a remote position. Offices are located in Washington DC; Atlanta, GA; Boston, MA; New York City, NY; Dallas, TX; Philadelphia, PA; San Francisco, CA. For specific locations, please see: DOL offices. Advertised salary reflects the pay range for the above locations. Upon selection, the salary will be set in accordance with the selectee's assigned duty location.

Click here for Telework Position Information This is not a remote work position. The selectee will report to an assigned DOL office location on a regular basis and is eligible for participation in telework as determined by management in accordance with DOL policy.

Major duties include but are not limited to:

• Leads, coordinates, communicates, integrates, and is accountable for the overall success of the Division of Client Engagement, ensuring alignment with critical priorities.
• Ensures work efforts achieve expected outcomes, including those in relevant strategic, life cycle management, and capital IT investment plans.
• Formalizes and introduces change management and continuous process improvement to subordinates.
• Delivers or ensures the delivery of outputs, products, and services associated with the business and technical processes for the program/organization.
• Develops short- and long-range goals and objectives that integrate organization and program objectives essential to OCIO operations.
• Establishes policies and procedures for the accomplishment of assigned program areas.
• Defines the technical IT products and deliverables for each operation function.
• Prepares and implements a program level Client Engagement management plan that aligns with organizational objectives and considers various stakeholders.
• Provides direction and management support in the assessment of information technology needs of agency programs.
• Ensures that OCIO works with agencies to identify possible applications of information technology.
• Reviews program requirements for similarities in terms of feasibility and cost effectiveness.
• Develops and disseminates strategic communications through multiple channels to clients to engage them in enterprise-wide change initiatives and training resources.
• Makes recommendations to agencies that leverage the agency's current IT investments, assists in resolving conflicts between IT/application initiatives.
• Develops and recommends solutions for improvement or performance optimization including business process re-engineering.

The selectee will report to an assigned DOL office location on a regular basis and be eligible for telework as determined by agency policy. This is not a remote position. Offices are located in Washington DC; Atlanta, GA; Boston, MA; New York City, NY; Dallas, TX; Philadelphia, PA; San Francisco, CA. For specific locations, please see: DOL offices. Advertised salary reflects the pay range for the above locations. Upon selection, the salary will be set in accordance with the selectee's assigned duty location.

Click here for Telework Position Information This is not a remote work position. The selectee will report to an assigned DOL office location on a regular basis and is eligible for participation in telework as determined by management in accordance with DOL policy.

Major duties include but are not limited to:

• Leads, coordinates, communicates, integrates, and is accountable for the overall success of the Division of Client Engagement, ensuring alignment with critical priorities.
• Ensures work efforts achieve expected outcomes, including those in relevant strategic, life cycle management, and capital IT investment plans.
• Formalizes and introduces change management and continuous process improvement to subordinates.
• Delivers or ensures the delivery of outputs, products, and services associated with the business and technical processes for the program/organization.
• Develops short- and long-range goals and objectives that integrate organization and program objectives essential to OCIO operations.
• Establishes policies and procedures for the accomplishment of assigned program areas.
• Defines the technical IT products and deliverables for each operation function.
• Prepares and implements a program level Client Engagement management plan that aligns with organizational objectives and considers various stakeholders.
• Provides direction and management support in the assessment of information technology needs of agency programs.
• Ensures that OCIO works with agencies to identify possible applications of information technology.
• Reviews program requirements for similarities in terms of feasibility and cost effectiveness.
• Develops and disseminates strategic communications through multiple channels to clients to engage them in enterprise-wide change initiatives and training resources.
• Makes recommendations to agencies that leverage the agency's current IT investments, assists in resolving conflicts between IT/application initiatives.
• Develops and recommends solutions for improvement or performance optimization including business process re-engineering.

• You will serve as a senior level expert, responsible for developing policies, overseeing special studies/projects, and has continuing responsibility for oversight, review and/or approval of assigned programs.
• You will serve as OCHR principal and DON authority on all matters pertaining to Functional Community Management.
• You will formulate policy for program development, making crucial and far-reaching program changes and revisions.
• You will devise strategies for programs such as, but not limited to: leadership development programs, coaching, mentoring, competency management, functional community management, and DON education and training.
• You will ensure appropriate research, techniques, and fact finding on projects are comprehensive.
• You will work with the OCHR and Manpower Analytics and HR Systems Directors to recommend enabling human capital systems that effectively use force development programs on an enterprise level.
• You will establish regular communications with other components and agencies to examine best practices, collaborate on new initiatives, and design DON programs.
• You will direct teams or sub-teams to support workforce development initiatives, training design or partnering with commands to upswing projects into an enterprise platform.
• You will be responsible for developing and managing a continuum of DON-wide programs that address the developmental needs of the civilian workforce from acculturation of new employees to development of future leaders.
• You will serve as the DON lead for the management and execution of Department of Defense (DOD) and Federal initiatives.
• You will provide expert advice, guidance, and policy interpretation on complex, agency-impacting issues.
• You will determine financial, material, manpower and information resources needed to execute the requirements of the Functional Community Management.
• You will direct/conduct analyses of corporate funding requirements and sources providing recommendations for consideration and approval by DON leadership.
• You will conduct budget development, presentation, and execution processes.
• You will administer the day-to-day supervision and oversight of the Division by subordinate staff.

The selectee will report to an assigned DOL office location on a regular basis and be eligible for telework as determined by agency policy. This is not a remote position. Offices are located in Washington DC; Atlanta, GA; Boston, MA; New York City, NY; Dallas, TX; Philadelphia, PA; San Francisco, CA. For specific locations, please see: DOL offices. Advertised salary reflects the pay range for the above locations. Upon selection, the salary will be set in accordance with the selectee's assigned duty location.

Click here for Telework Position Information This is not a remote work position. The selectee will report to an assigned DOL office location on a regular basis and is eligible for participation in telework as determined by management in accordance with DOL policy.

Major duties include but are not limited to:

• Leads and supervises a team of administrative support specialists, providing clear direction, setting performance expectations, and fostering a collaborative and high-performance work environment.
• Monitors progress toward goals, track key performance indicators (KPIs), and adjusts strategies and tactics as necessary to ensure alignment with organizational objectives.
• Oversees the planning, execution, and completion of projects and initiatives undertaken by the management analyst team.
• Monitors and manages the allocation of physical office space, meeting rooms, and workstations to optimize resource utilization. This involves allocating spaces based on staff requirements, job roles, and project needs.
• Develops and maintains process documentation, including standard operating procedures (SOPs) and process maps, to ensure clarity and consistency in operations.
• Develops and manages a comprehensive new employee orientation program tailored to the specific needs of the IT organization, ensuring alignment with organizational goals, culture, and regulatory requirements.
• Serves as the OCIO FOIA Specialist responsible for managing and overseeing all aspects of FOIA requests and compliance within the organization.
• Collaborates with Asset and Configuration Management Division to assist in the facilitation of laptops and cell phones according to organizational needs. Responsible for overseeing all aspects of supply purchasing, inventory management, and control procedures.
• Develops and manages team's budget, ensuring prudent allocation of funds to support team operations, training, and initiatives. Monitors expenditures, analyze budget variances, and make informed decisions to optimize resource utilization and cost-efficiency.
• Communicates regularly with OCIO management concerning safety and workplace injuries.
• Develops and communicates a clear vision for the team's role in achieving the organization's mission, and creates actionable plans to accomplish these objectives.
• Collaborates with IT leadership to create a culture of innovation and encourage employees to proactively identify and report process improvement opportunities.
• Collaborates with upper management and stakeholders to define the team's objectives, priorities, and strategic goals within the larger organizational context.

The selectee will report to an assigned DOL office location on a regular basis and be eligible for telework as determined by agency policy. This is not a remote position. Offices are located in Washington DC; Atlanta, GA; Boston, MA; New York City, NY; Dallas, TX; Philadelphia, PA; San Francisco, CA. For specific locations, please see: DOL offices. Advertised salary reflects the pay range for the above locations. Upon selection, the salary will be set in accordance with the selectee's assigned duty location.

Click here for Telework Position Information This is not a remote work position. The selectee will report to an assigned DOL office location on a regular basis and is eligible for participation in telework as determined by management in accordance with DOL policy.

Major duties include but are not limited to:

• Leads and supervises a team of administrative support specialists, providing clear direction, setting performance expectations, and fostering a collaborative and high-performance work environment.
• Monitors progress toward goals, track key performance indicators (KPIs), and adjusts strategies and tactics as necessary to ensure alignment with organizational objectives.
• Oversees the planning, execution, and completion of projects and initiatives undertaken by the management analyst team.
• Monitors and manages the allocation of physical office space, meeting rooms, and workstations to optimize resource utilization. This involves allocating spaces based on staff requirements, job roles, and project needs.
• Develops and maintains process documentation, including standard operating procedures (SOPs) and process maps, to ensure clarity and consistency in operations.
• Develops and manages a comprehensive new employee orientation program tailored to the specific needs of the IT organization, ensuring alignment with organizational goals, culture, and regulatory requirements.
• Serves as the OCIO FOIA Specialist responsible for managing and overseeing all aspects of FOIA requests and compliance within the organization.
• Collaborates with Asset and Configuration Management Division to assist in the facilitation of laptops and cell phones according to organizational needs. Responsible for overseeing all aspects of supply purchasing, inventory management, and control procedures.
• Develops and manages team's budget, ensuring prudent allocation of funds to support team operations, training, and initiatives. Monitors expenditures, analyze budget variances, and make informed decisions to optimize resource utilization and cost-efficiency.
• Communicates regularly with OCIO management concerning safety and workplace injuries.
• Develops and communicates a clear vision for the team's role in achieving the organization's mission, and creates actionable plans to accomplish these objectives.
• Collaborates with IT leadership to create a culture of innovation and encourage employees to proactively identify and report process improvement opportunities.
• Collaborates with upper management and stakeholders to define the team's objectives, priorities, and strategic goals within the larger organizational context.

Selectee(s) will report to an assigned DOL office location on a regular basis and be eligible for telework as determined by agency policy. This is not a remote position. Offices are located in Washington, DC; Boston, MA; New York, NY; Philadelphia, PA; Atlanta, GA; Chicago, IL; Kansas City, MO; Dallas, TX; San Francisco, CA; Seattle WA. For specific locations, see: DOL offices. Advertised salary reflects the pay range for the above locations. Upon selection, salary will be set in accordance with the selectee's assigned duty location.

Major duties for this position include, but are not limited to:

• Communicate and track key performance metrics across departments.
• Apply statistics and data modeling to gain actionable business insights and boost customer productivity and revenue.
• Analyze business requirements and processes and makes recommendations to senior leadership for implementation.
• Create and maintain design and requirements documents to identify the development needs for streamlining and improving agency operations.
• Serve as expert consultant and advisor to Chief Technology Officer (CTO)/Deputy CTO regarding the application of DOL, scientific and statistical standards to data evaluation and analysis in the development of high-priority analyses and actionable metrics.
• Establish, implement and employ predictive modeling and advanced statistical analysis processes to facilitate business decision-making for senior leadership.
• Build strong relationships with key OCIO customer organizations and user communities.
• Coordinate with all staff elements and contractors responsible for IT support and delivery to ensure activities align with OCIO's strategic plan and departmental objectives.
• Formulate and defends an IT budget and ensures maximum efficiency and cost-effectiveness in the use of IT resources.
• Plan and assign work based on priorities and prepares schedules for completion of work.
• Develop performance standards and evaluates work performance.
• Advise, counsel and instruct employees on both work and administrative matters.
• Provide active leadership in the equal employment opportunity (EEO) program.
• Provide direction and support in day-to-day operations of OCIO project management initiatives.
• Perform other duties as assigned.

Selectee(s) will report to an assigned DOL office location on a regular basis and be eligible for telework as determined by agency policy. This is not a remote position. Offices are located in Washington, DC; Boston, MA; New York, NY; Philadelphia, PA; Atlanta, GA; Chicago, IL; Kansas City, MO; Dallas, TX; San Francisco, CA; Seattle WA. For specific locations, see: DOL offices. Advertised salary reflects the pay range for the above locations. Upon selection, salary will be set in accordance with the selectee's assigned duty location.

Major duties for this position include, but are not limited to:

• Communicate and track key performance metrics across departments.
• Apply statistics and data modeling to gain actionable business insights and boost customer productivity and revenue.
• Analyze business requirements and processes and makes recommendations to senior leadership for implementation.
• Create and maintain design and requirements documents to identify the development needs for streamlining and improving agency operations.
• Serve as expert consultant and advisor to Chief Technology Officer (CTO)/Deputy CTO regarding the application of DOL, scientific and statistical standards to data evaluation and analysis in the development of high-priority analyses and actionable metrics.
• Establish, implement and employ predictive modeling and advanced statistical analysis processes to facilitate business decision-making for senior leadership.
• Build strong relationships with key OCIO customer organizations and user communities.
• Coordinate with all staff elements and contractors responsible for IT support and delivery to ensure activities align with OCIO's strategic plan and departmental objectives.
• Formulate and defends an IT budget and ensures maximum efficiency and cost-effectiveness in the use of IT resources.
• Plan and assign work based on priorities and prepares schedules for completion of work.
• Develop performance standards and evaluates work performance.
• Advise, counsel and instruct employees on both work and administrative matters.
• Provide active leadership in the equal employment opportunity (EEO) program.
• Provide direction and support in day-to-day operations of OCIO project management initiatives.
• Perform other duties as assigned.

• Provides executive leadership and direction in the formulation, development, and execution of assigned OSHA-related program functions that are carried out by subordinate employees working under the supervision of Office Directors in the following offices: Office of Management Operations, Office of Training and Education, Office of Financial Management, Office of Technology Assistance, and the Office of Audit.
• Develops goals and objectives that integrate organization, resource management and financial management objectives. Establishes, revises, or reviews OSHA policies, procedures, mission objectives, and organization design for the staff, as necessary to eliminate work problems or barriers to mission accomplishment, promote team building, implement quality improvements, or in response to concerns with regulatory compliance and/or customer requirements.
• Participates in establishing, revising, and updating agency policy and plans for the accomplishment of OSHA administrative programs, and providing advice concerning the implications of major administrative program decisions and recommendations which affect the needs and priorities of national and field components and of participating state-plan states.
• Provides advice on the assigned administrative and management programs and overall agency concerns related to proposed legislation, major changes in OSHA program policies, long-term planning, major reorganizations, significant reprogramming requirements and similar matters, all of which affect DAP responsibilities.
• Maintains working relationships with entities outside OSHA, such as administrative officers in other DOL subagencies and other federal agencies, academic, State plan and consultation partners through grants oversight and management, and stakeholders and interested members of the general public to promote the agency's programs and available services.

Major Duties Include (but not limited to):

• Responsible and accountable for staff managing leasing program activities, and ensures compliance with laws, policies, regulations, and acceptable practices in overseeing the planning, evaluating, budgeting, controlling, and assuring acquisitions, management, and lease construction as well as program quality assurance.
• Advises and counsels the Associate Executive Director on any lease program matter and incumbent's judgement is accepted as authoritative in the interpretation and application of laws, policies, and procedures affecting and effecting leasing activities.
• Exercises staff supervision, coordination, and review over real leasing activities.
• Reviews work of staff for technical adequacy, priorities, and conformance with laws, policies, and procedures.
• Interprets agency objectives into specific procedures, policy, and plans and ensures their consistent application.
• Supports congressional testimony through prioritizing real property programs and funding consistent with approved documents and VA mission priorities.
• Participates as senior leasing engineer representative on regional task forces, non-federal task forces, and committees as needed.
• Coordinates projects that require solving complex legal and construction issues, determining financial requirements, rendering decisions that affect the timing, and providing the most favorable terms for the Department.
• Interprets federal and state laws that govern leasing and the impacts of area local laws, ordinances, and regulations regarding construction, safety, and licenses or permits to do the business as they relate to leasing.
• Supervises all aspect of work of the assigned programs and develops performance standards, evaluates performance, and where appropriate recommends rewards.
• Identifies developmental and training needs of subordinates and makes provisions for meeting these needs.
• Provides technical oversight and coordination of assigned programs and activities and develop Quality Control (QC) plan for the assigned programs, projects, and activities.
• Develops procedures for assuring compliance with QC plans while certifying that leases and other documents comply with QC plan in accordance with delegated authority; and certifies that other actions being forwarded to higher authorities comply with this plan.

The Director, Business Management Office performs the following duties:

• This supervisory position provides leadership and managerial direction for effective, uniform, and economical accomplishments of management and administrative functions and responsibilities.
• Directs the formulation and dissemination of business transformation management policies and provides direction, coordination, review and analysis of transformation initiatives.
• Provides day-to-day leadership and guidance, both technical and administrative to assigned staff.
• Provides authoritative advice and recommendations to Office of Acquisition (OA) staff in establishing financial priorities in the areas of travel and training and human resources, as well as setting priorities tasking management and establishing internal and external communication channels for the OA executives.
• Provides expert analysis and evaluation of work processes and policies, management practices and work operations taking into full consideration complex programmatic and management issues and problems.
• Analyzes and evaluates the management practices and methods, as well as administrative operations of OA Divisions.

The Chief Deputy Clerk serves as the Second-in-Command to the Clerk of Court, with full supervisory and management responsibility for the office. The Chief Deputy Clerk is a senior-level management position that reports directly to the Clerk of the Court. In the absence of the Clerk, the incumbent assumes the functions and responsibilities of the Clerk. The Chief Deputy Clerk assists the Clerk in providing support to the judges of the Court of Appeals by overseeing and leading the court's extensive administrative and operational functions, including such areas as intake, records management, budgeting and finance, procurement, and human resources. The Chief Deputy Clerk also serves as the court's Security Officer and liaison with the media.

Responsibilities

• Provides leadership, management, and supervision for all operations in the Clerk's Office.
• Advises the Clerk in developing court-wide policies, goals, and objectives.
• Assists with the development and oversight of the Clerk's Office's budget.
• Provides direct supervision of all administrative areas of the court, including attorney admissions, finance, procurement, human resources, and records management.
• Ensures the accuracy of information disseminated by the office and serves as the court's representative to the media, other courts, federal agencies, attorneys, litigants, and the public at large.
• Serves as the court's Security Officer, providing guidance, support, and oversight of the processing of cases that require special handling of classified information.
• Coordinates and provides logistical support for oral arguments and court ceremonies.
• Provides subject matter expertise for judges, senior staff members, and others.
• Manages Criminal Justice Act payments to attorneys and experts.
• Provides after-hours supervisory duty for emergency matters on a rotating basis.

Selectee will report to an assigned DOL office location on a regular basis and be eligible for telework as determined by agency policy. This is not a remote position. Offices are located in Boston, MA; New York, NY; Philadelphia, PA; Atlanta, GA; Chicago, IL; Kansas City, MO; Dallas, TX; San Francisco, CA; and Seattle, WA. Advertised salary reflects the pay range for the above locations. Upon selection, salary will be set in accordance with the selectee's assigned duty location.

Major duties at the GS-15 level include but are not limited to the following:

• Advise Departmental leadership to effectively impact change and enterprise transition that minimizes client resistance and maximizes client engagement and posturing in alignment with the overarching strategic plans.
• Collaborate with all levels of management to gain better understanding and apply changes to support short and long-range planning.
• Analyze problems and apply sound judgment to make recommendations or decisions for resolution of problems within customers' organizations or the Division.
• Prepare and deliver presentations to groups of agency officials, managers, staff and other organizations detailing Safety and Health and Emergency Operations programs, processes, and procedures.
• Oversee efforts to improve operations, programs, and services and/or gain efficiencies.
• Craft and implement internal management and operational reforms to increase the cost-effectiveness and productivity of operations.
• Plan, develop, manage, implement, and administer complete Safety and Health and Emergency Operations Program to include Physical Security out in the field for the Office of Field Operations.
• Perform other duties as assigned.