Total 245 Junior Executive level Administrative / Clerical job vacancies in West London, London, w11aa

Kimpton Fitzroy London are looking for a Personal Assistant to join their 5 Star team on a 12 month fixed term contract.

A “London Hotel Like No Other,” Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today: From the outside, this landmark building, which occupies the eastern side of Bloomsbury’s Russell Square, looks every bit the part of grande dame. Inside, though, contemporary interiors beckon the discerning traveller to settle in and stay a while. Want to be part of this Lifestyle Luxury property?

As a Personal Assistant, we will support you to:

• Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

Your Day to Day:

• Supporting our General Manager on admin related work and diary management.
• Supporting cross-functional events, e.g., monthly whole team meeting preparation/execution and minute-taking.
• Compiling owners’ presentations and monthly Business Review presentations on time.
• Minute taking at above meetings and supporting HR with minutes of confidential meetings.
• Responding to online social media guest reviews (e.g., TripAdvisor) and ensuring all the guest comments are followed up on promptly including producing data analysis
• Co-Ordinating and communicate all VIP bookings
• Managing guest correspondence.
• Providing basic messaging support to external and internal comms.
• Maintaining confidentiality when dealing with sensitive matters and documentation

In order to succeed in this role, it is important that you have:

• 3 years administrative/secretarial, project coordination or related experience
• Experience of working in a multi-disciplined environment
• Ability to work flexibly and respond to workplace challenges with a calm attitude.
• Working across teams and built strong working relationships based on trust and understanding
• Strong PC skills 3 including software packages (i.e., Excel, Microsoft Word, PowerPoint, E-Mail).
• Excellent oral and written communication skills. Detail oriented.
• Good problem-solving skills. Strong organizational and work coordinating skills to handle multiple assignments and projects.

We are committed to offer and provide our Personal Assistant with a competitive salary and a large range of benefits:

• Competitive salary and great IHG perks!
• 31 days holiday each year, including bank holidays, and this increases up to a maximum of 33 days (pro rata)
• Company sick pay
• Meals whilst on duty in our staff restaurant
• Most importantly, we’ll help you grow, and develop you as an individual

Kimpton Fitzroy London is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it the Stay Human project. What more you ask? We have been named ‘The plushest pet-friendly hotel’, because our heartfelt connection does not end with humans, it is extended to our furry friends. Want to know more? Apply now as we would love to hear from you!

You are always welcome here!

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

What skills and experience we're looking for

Who we’re looking for

We’re looking for a talented individual to provide an exceptional business support service to our pupils, teachers and wider stakeholders. As a key member of our school’s business support team, your expertise will help to deliver an outstanding learning environment for our young people.

The successful candidate will be a committed team player with excellent organisational and specialist technical skills. You will have extensive experience of delivering outstanding customer service and possess the ability to develop relationships across our school and the Star community.

You will have:

• A*-B or 9-5 in English and Maths at GCSE.
• Experience of working in a senior administrative role.
• Experience of minuting meetings and undertaking follow up actions.
• The ability to work with a variety of partners and key stakeholders in an effective manner.
• Strong interpersonal and team-working skills.

What the school offers its staff

Eden Girls’ School, Coventry is a Muslim faith-based secondary school for 11 to 18 year old girls, which welcomes pupils from all faiths and none. We opened in 2014 and, like all Star schools, we have a leadership specialism. We are extremely proud to be one of the highest performing schools in the country, with the 3rd best Progress 8 score nationally for our 2019 GCSE results. We were graded as ‘Outstanding’ in all areas by Ofsted during our first inspection in July 2017.

We have an exemplary reputation for excellence in every aspect of school life. We provide a knowledge-based academic curriculum alongside a rich and diverse leadership programme that grows character and inspires charitable and social action. Our pursuit of educational excellence is based upon our fundamental belief that every pupil has the capacity to become a successful and inspirational leader.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

• Review project costs incurred to ensure all expenditures are appropriately documented and remain within the department's established operating budget.
• Prepare and review a variety of procurement documentation, funding documents, administrative reports, and similar documents required to support program funding and procurement actions.
• Coordinate the organization's hand receipts to properly account for high-value items, lab and/or durable equipment in support of operations.
• Assist in coordinating organization events which include but are not limited to: cadet summer internships, project competitions, conferences and other events sponsored or attended by the organization's staff.
• Maintain Approving Official's (AO) budget by loading funding targets into the Defense Travel System (DTS) budget module, updating as required.
• Assist in the preparation, consolidation and completion of a variety of management and research reports.
• Maintain calendars for organization and its leadership.
• Serve as the point of contact for information on policies, procedures, and requirements on matters pertaining to administrative functions.

Starting at $57,594 Per Year (GS 7)

• Review project costs incurred to ensure all expenditures are appropriately documented and remain within the department's established operating budget.
• Prepare and review a variety of procurement documentation, funding documents, administrative reports, and similar documents required to support program funding and procurement actions.
• Coordinate the organization's hand receipts to properly account for high-value items, lab and/or durable equipment in support of operations.
• Assist in coordinating organization events which include but are not limited to: cadet summer internships, project competitions, conferences and other events sponsored or attended by the organization's staff.
• Maintain Approving Official's (AO) budget by loading funding targets into the Defense Travel System (DTS) budget module, updating as required.
• Assist in the preparation, consolidation and completion of a variety of management and research reports.
• Maintain calendars for organization and its leadership.
• Serve as the point of contact for information on policies, procedures, and requirements on matters pertaining to administrative functions.

Starting at $57,594 Per Year (GS 7)

Administrative Assistant- Sydney

Support the operations of the Customer Outcomes team.
Permanent Full time|35 hours working week| Location: Wynyard, Sydney
Salary from $ 70,694 super, plus benefits

About the Role
This role is responsible for the delivery of a range of administrative services to support the operation of the Customer Outcomes team.
Benefits

A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
17.5% annual leave loading
icare day access to an extra days leave
Comprehensive learning and development support aligned to icares Core Capabilities.
Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
Access to our Employee Assistance Program

Duties
Its an exciting time at icare where no two days are the same; as an Administration Assistant you will: ... Click here to view more detail / apply for Administrative Assistant

Practice Administration Assistant 
In these positions, Australian Aboriginality is a genuine occupational qualification and is authorised by section 14 of the Anti-Discrimination Act .
The Practice Administration Assistant works as part of Maari Ma?s Practice Administration team and functions within the Regional PHC service model to facilitate access to health services for Aboriginal people with quality reception and administrative support for patients and service providers.
The position works on a rostered basis to deliver practice administration services in Broken Hill and Wilcannia. Working in Wilcannia for a 1 week every 5-6 weeks with overnight stays of 3-4 nights per rostered outreach.  Transport, accommodation within our staff accommodation units and meal payment will be provided for outreach administration services provided in Wilcannia.  The position may be required to assist with other outreach sites as required.   The position also assists with patient transport as required.
This position ... Click here to view more detail / apply for Practice Admin Assistant

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page. The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

An opportunity has arisen for an enthusiastic and highly motivated individual to join Therapy Services in the post of Receptionist at Homerton Healthcare and Sir Ludwig Gutman to deliver excellent service to our patients and a smooth and efficient support to our clinical team.

We are seeking to appoint a dynamic individual to work within our fast-paced service. Applicants should be able to demonstrate evidence of their organisational skills, be a committed team player with the ability to priorities their own workload, and work well under pressure.

Excellent interpersonal and communication skills are essential with the role requiring high level of computer based skills. The successful applicant must be flexible, adaptable, and have a willingness to embrace change as and when required. The ability to use initiative when dealing with unexpected situations is also an advantage. Role will be cross-site and the successful applicant will be expected to cover Homerton and Sir Ludwig Gutman

Key duties include:
• To be the first point of call for patients and staff member when entering the department, contributing to the overall efficient and effective running of designated outpatient clinics.
• To work closely with Supervisor, APP'S, Physiotherapist, Speech and Language therapist and Dietitians to ensure that any issues in clinic are raised immediately to maintain an excellent level of service to patients.
• To manage the booking of designated new & follow up clinics and ensure that these are booked efficiently and that any booking issues are raised immediately with supervisor/Service Manager and clinicians to ensure patient care is not compromised

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.


This advert closes on Sunday 1 Dec 2024

Proud member of the Disability Confident employer scheme

Are you passionate about the beauty and cosmetics industry? Do you have excellent organisational skills and a keen eye for detail? We are seeking a proactive, energetic, and organised Administrative Assistant to join our dynamic team at Bella, a leading brand in the cosmetic and beauty business.

Key Responsibilities:

Provide administrative support to the management team and staff
Handle incoming calls, emails, and other correspondence efficiently
Organise and maintain office filing systems, both digital and physical
Schedule meetings and manage calendars for executives
Assist with inventory management and order processing
Prepare reports, presentations, and other documents as required
Coordinate events, meetings, and promotional activities
Assist in the development of marketing materials and content for social media
Maintain office supplies and liaise with suppliers as needed
Other administrative tasks as assigned
Key Requirements:

Proven experience as an administrative assistant or in a similar role
Excellent organisational skills with the ability to multitask and prioritise
Strong written and verbal communication skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Experience with inventory and office management is an advantage
An interest in beauty, cosmetics, and skincare products is a plus
A positive, can-do attitude and the ability to work independently
Strong attention to detail and problem-solving skills
Desirable Skills:

Previous experience in the cosmetics, beauty, or fashion industry
Basic knowledge of social media platforms and digital marketing
Knowledge of customer relationship management (CRM) systems
Why Join Us? At Bella, we are committed to creating an inclusive and inspiring environment where employees feel valued and empowered. You’ll have the opportunity to grow with the company and develop new skills in the fast-paced and exciting beauty industry. Plus, enjoy perks such as employee discounts on our full range of products!

How to Apply: If you are an organised, detail-oriented individual with a passion for the beauty industry, we’d love to hear from you! Please submit your CV and a brief cover letter outlining your qualifications and why you’d be a great fit for this role to kamal@rrassets.co.uk.



We look forward to welcoming you to the team at Bella!

Legal Administrative Assistant

RCN London UK HQ/Birmingham Office, 21 months FTC

2 x 35 hours per week
1 x 24.5 per week (0.7FTE)

£25,629- £28,068 pro rata* plus London weighting if applicable


There may be further flexibility to the locations advertised. Please contact the recruiting manager to discuss if alternative office locations are available.

At the Royal College of Nursing we’re an optimistic organisation. And we’ve got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK – with over half a million members – all we can see are the infinite possibilities for a brighter future. Join us and you will too.

We're accredited with Investors in People Silver Standard. Our people are our greatest asset, and we want people who can contribute to our purpose in line with our values.

As a Legal Administrative Assistant to the Regulatory legal team you will use your positive attitude, organisational skills and your ability to deliver top quality customer service to provide administrative support to a busy team of Legal Officers representing RCN members in relation to regulatory and employment law matters.

It's a job full of possibilities as you could get involved in anything from arranging meetings with members to liaising with barristers’ chambers and preparing documents. We'll look to you to help plan diaries and organise and keep files up to date. It's a great way to build your knowledge of our work and develop your potential.

As a Legal Administrative Assistant you will have hands on involvement in supporting our members and direct contact on a daily basis, utilising your customer service skills and passion for our services.

To join us you’ll need good organisation skills and, ideally, a background in a relevant area such as working in an administrative role, preferably within a legal team.

Whatever your background, you'll be efficient, accurate and show a real customer focus in all you do.

To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.

What we offer you

We expect you to look after our members and we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.

*We offer a competitive pay structure with annual pay progression until you reach the top of the salary scale. We normally offer new employees the first point of the salary range, although you may be able to negotiate a higher starting salary depending on your skills, experience and current salary.

We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. Our hybrid working model allows for up to 60% of your working time to be carried out from home. At least 40% of your working time will be spent working in person.

Our selection process

Please click the ‘apply now’ button to submit a CV and answer the supporting questions online demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t. Please ensure your CV is in a simple format with minimal tables and sections. Any identifying information in your application will automatically be anonymised for shortlisting purposes.

We want your experience applying for a job with us to be the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know.

Equal opportunities for everyone

Equity, diversity and inclusion are a priority for us and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to get the best outcomes for them and their patients.

As a proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities.

Contact details

For more information or for an informal discussion about the role please contact Helen Duffield at helen.duffield@rcn.org.uk

For more information about the recruitment and selection process please contact recruit@rcn.org.uk

Opening date: 13 November 2024

Closing date: 27 November 2024

If we receive many applications after a week of advertising, this vacancy may close earlier.

Assessment & interview date: 11 December 2024

Proud member of the Disability Confident employer scheme

Hours: 32.5 hours per weekContract: Permanent, term-time onlySalary: £21,158 - £22,805Closing Date: 4/12/2024Interview date: 09/12/2024Location: Southall
About us: At West London College, we are committed to championing innovation and creativity, and we invite you to join us on this journey. We welcome applicants who can share our values of Excellence, Ambition, Accountability, Collaboration, Innovation and Inclusion. We have three College sites across West London at Ealing, Hammersmith and Southall. By bringing your skills to the College you will have a wonderful opportunity to make a difference to these students’ education and to their future. As a diverse College in the UK, we offer an exciting, innovative and stimulating work environment with a wide variety of employment opportunities.
About the role:The post holder will work as a member of the KS4 Provision working with students aged 15-16 to support the pastoral and educational needs of Year 11 ‘late arrivals’ referred by the Local Authority (LA) consisting of students who are without a mainstream school place, mainly from out borough schools or from overseas. Working under the direction of the KS4 Coordinator and Senior College Leadership Team the role also includes an extra administrative component. If you have a passion for supporting students with a range of abilities and are looking for a new opportunity, we would love to hear from you. For more information please have a look at the job description which outlines the role and person specification in further detail.
What we offer: Our team are important to us and we offer a wide range of benefits to recognise the hard work put in to supporting our learners. As a member of the support team you will receive: Eye care vouchers Cycle to Work scheme Season ticket loan Computer loan Local Government Pension Scheme (LGPS) Continuous Professional Development Access to the Colleges Employee Assistance Programme (EAP) Discount at the Colleges on-site hair and beauty salonAccess to Perkbox, our rewards and discounts platform
Important Information: The safety and welfare of our learners and staff is extremely important to us and this is why we pride ourselves on our safeguarding procedures. As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check. Please note, it is an offence to apply for this role if you are barred from engaging in regulated activities relevant to children. For further information about our Safeguarding and Prevent policy, please view the documents attached. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, race, religion or belief and marriage and civil partnership. To apply, please complete an application form before the closing date specified, as CVs will not be accepted. Please ensure you also include a supporting statement as part of your application. We may close the application deadline earlier than expected, so please ensure you submit your applications as soon as possible.

Job title: Administrative assistant-

Location: Huddersfield

Contract: 6-month FTC

Pay rate: £14/h

SRG are looking for an enthusiastic administrative assistant to work with a global agrochemical science company based in Huddersfield, West Yorkshire. As an administrative assistant, you would be responsible for providing PA and secretarial support to the chemical manufacturing site, as well as help plan and prepare for meetings, administer new staff and support the smooth running of site departments.

If you are someone with experience in a dynamic office environment, with a solid understanding of MS office applications, IT and purchasing processes, as well as a great communicator and organiser, we would love to hear from you.

Responsibilities:

• To provide an effective PA, secretarial and administrative service to the Manufacturing Plants and Huddersfield Site.
• To provide support for Plant Task Force Meetings, Inquiries and Site HSE Committee
• To help and prepare for the HSE Meeting on a weekly basis and facilitate.
• Cover Occupational Health Admin Personnel.

• To arrange meetings and events for Site personnel, involving internal, inter-site and external attendees, also providing support for these meetings as required.
• To be responsible for the general tidiness and facilities within some of the Main Office Block and Northwest Office conference rooms.

Requirements:

• 3 years' experience within a multi-disciplined office environment.
• 2 years Microsoft Office applications, especially detailed knowledge of Outlook.
• Dealing successfully with a diverse range of people, both internally and externally.
• Meeting and events co-ordination and arrangements.
• Purchasing processes and systems.
• Ability to meet deadlines, handle pressure and prioritise a diverse workload.
• A team player, but also self-motivated and able to work independently.

To Apply, please click the link or send your CV to

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Job Opportunity: Academic and Personal Care Assistant - SEN & SEND Support

Location: North London

Hours: Full-time/Part-time
Contract Type: Temporary - Ongoing
Salary: Competitive, based on experience

Are you passionate about helping students with special educational needs (SEN) and disabilities (SEND) succeed academically and personally? Join our inclusive team and make a meaningful difference in the lives of young learners !

We are urgently seeking an Academic and Personal Care Assistant to support students with SEN and SEND in both their educational progress and personal care needs. If you have a heart for supporting young people and want to be part of a dedicated team, this could be the perfect role for you.

Key Responsibilities:

• Academic Support: Assist students in the classroom, helping them to engage with lessons and activities, and provide one-to-one academic support where needed.
• Personal Care: Offer assistance with personal care tasks such as mobility, toileting, dressing, and feeding, ensuring dignity and respect at all times.
• Adapted Learning: Work with the teaching and SEND teams to modify learning resources and create an accessible environment that meets the needs of individual students.
• Emotional Support: Build trusting relationships with students, offering encouragement and understanding to help them overcome challenges and reach their goals.
• Inclusive Environment: Promote independence while ensuring that students feel supported and included in all aspects of college life.
• Collaboration: Work closely with teachers, SENCO, therapists, and families to ensure students receive holistic care and support that meets their academic and personal needs.

What We're Looking For:

• GCSE Qualifications
• Experience in supporting students with SEN and SEND in an educational or care setting.
• Compassionate and Patient: A caring approach and the ability to remain calm and positive in a variety of situations.
• Adaptability: Willingness to assist with both academic tasks and personal care, ensuring the well-being of students at all times.
• Strong Communication Skills: Able to effectively communicate with students, staff, and parents, adapting to the needs of each individual.
• Team Player: You will collaborate with a multi-disciplinary team to provide the best possible support for our students.

Why Work With Us?

We value diversity, inclusion, and the potential of every student. This role is your chance to join a supportive and enthusiastic team that works hard to create a nurturing environment where every student can flourish.

You'll be making a real difference, not just in the classroom, but in the daily lives of students who rely on your support to help them navigate college life with confidence.

Apply Today!
This is an urgent vacancy, and we are keen to fill it as soon as possible. If you're ready to take on this rewarding role, we'd love to hear from you.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

The full job description and salary details can be found in the supporting documents on the right hand side. These are available for you to download and review. Further Information Salary: £26,565 - £30,516 (£14.19 - £16.30 p/h) per annum pro rata - depending on skills/experience. This is inclusive of OLW. Mileage is paid to the second unit. Hours: 15 hours per week Shift Pattern: Tuesday 08:30 to 16:30 Wednesday 08:30 to 16:30 Locations: You will be primarily based in London Eastwith the expectation to cover at Claphamwhen required. Mileage is paid to Clapham as per the expenses policy. BPAS London East -32-36 Romford Rd, London E15 4BZ Clapham - 15-16 The Polygon, London, SW4 0JG Interested so far? Don't delay, apply today! This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested. The Small Print: All applicants must be pro-choice. If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion. References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.

What's involved with this role:

Temporary Customer Service Administrative Assistant x 4 – Housing



Job Ref: Brent 5258412

Pay Rate: £17.27 per hour PAYE

Hours per week: 37 Monday – Friday, normal working hours

Role Length: This opening assignment is for 4 months

City: Wembley, London

The purpose of the role is to provide customers and other stakeholders, first contact resolution for Housing & Neighbourhoods service area enquiry types via phone, email, webchat and social media channels.

Key Responsibilities:

Provide a prompt, efficient and professional service and demonstrate the highest standards of customer care at all times.
Carry out all duties in accordance with relevant Council and Customer Service policies, procedures and standards to ensure the delivery of excellent services to customers and stakeholders.
Provide a professional first point of contact and to work effectively and professionally with internal and external colleagues to resolve customer enquiries, complaints and transactions covering Housing & Neighbourhoods.
Take ownership and appropriate action to resolve enquiries within agreed levels of empowerment across a range of channels including phone, email, web chat and social media.
Promote, encourage, educate and support customers to confidently access services via alternative channels to reduce service demand and support channel migration.
Efficiently and effectively search, utilise and update a range of databases and IT systems accurately to resolve customer enquiries, award discounts, process payments, log complaints and handle transactions in accordance with protocols for data entry and compliance.
Respect and understand the individual needs of customers and arrange appropriate support in order to ensure fair and equal access to services, including necessary translations or interpretation skills.
Effectively manage challenging customer interactions with tact, diplomacy, sensitivity and empathy, with due regard for staff and customer safety.



Qualifications:

Good standard of education including Maths and English at GCSE level or equivalent.



Skills & Experience:

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Knowledge of providing a customer focussed advice, information, enquiry, transactions and complaints handling service covering a broad range of enquiry types.
Experience of providing a customer-focused service in a demanding, fast paced customer service environment including areas requiring the application of discretion or judgement.
Experience of effectively resolving enquiries covering a range of enquiry types delivered through channels including phone, email, web chat and social media.
Ability to effectively resolve complex customer enquiries, requests, complaints or transactions and deal with a high volume of customer contact via various access channels.
Ability to relate to and understand the needs of a diverse range of people and to proactively seek solutions for their needs e.g. linguistic or disability.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.











S


1

Job Ref: Brent 5258412


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.