Total 28 job vacancies in Tokyo

Your Career

Cortex (次世代 AI 搭載セキュリティ運用プラットフォーム) の利点を顧客に提供するという任務を負います。ポートフォリオには、Cortex XDR (エンドポイント、ネットワーク、クラウドにわたる拡張検出および対応プラットフォーム)、Cortex XSOAR (セキュリティ オーケストレーション、自動化、対応、脅威インテリジェンス管理)、Cortex Xpanse (攻撃対象領域管理)、および Cortex XSIAM (拡張セキュリティ インテリジェンスおよび自動化管理) が含まれます。

セールス チームの主要メンバーとして、地域内の部門横断的なチームと緊密に連携します。プリセールス エンジニアと緊密に連携して、エンドポイント、行動分析、および SOC セキュリティ ソリューションの成長を促進します。業界のトレンドと顧客のニーズの最前線に立ち続けることで、それぞれの市場における Cortex ビジネスの成長を主導します。

Your Impact

• 外部顧客との関係を構築し、コアセールスチームと提携して顧客戦略とエンゲージメントをマッピングし、Cortex ビジネスを推進することで、地域全体で Cortex ビジネスを開発および推進します
• クライアントとパートナーが直面している戦略的および戦術的な問題に関するコミュニケーションを促進します
• ターゲット市場に影響を与える業界のトレンドと技術開発に関する継続性と最新の知識を維持します
• Cortex ポートフォリオ全体の顧客向けの市場戦略と目標を策定します - アカウントの戦略、目標、目的を理解します
• 最初のコンタクトから調達プロセスまでの販売サイクルに関する詳細な知識を示すことで、正確な販売予測に全責任を負います
• 必要に応じて国内出張および海外出張の可能性あり

Job Description

戦略アカウント営業第二部では、日本の大手エンタープライズ企業の中で金融業界ならびにメディア・流通小売サービス業界の日本のトップ50に対し、新規開拓とアカウントマネジメントを担っております。その中で、メガバンクを中心とした金融業界の顧客を担当頂くことを期待しています。

・上記市場において非常に高いシェアを誇り、お客様のDX推進をセキュリティの側面で支援する為、経営層や意思決定権者への提案や契約折衝が基本的な営業スタイルです。
・エンドユーザーにアプローチし、関係するパートナーへの販売支援やポストセールス等も行っていただきます。
・製品担当営業、マーケティングチームなど社内他部門と連携し、担当市場での認知度向上、案件創出を行っていただきます。

・国内大手企業へのセキュリティプラットフォームの提案・販売が主な業務です
・担当する大手企業約25社をベースにテリトリープランを作成し、どの製品をいつターゲットにするかを計画します
・その後、各社のアカウントプランを作成し、具体的な商談を作成します
・新規顧客の開拓と既存顧客への提案の両方を行います
・マーケティング部門やインサイドセールス部門と連携し、リードを獲得します
・クライアントの課題やニーズを把握し、ソリューションを提案します
・ペアになったSE、製品営業部門やSE部門、その他セキュリティ専門チームと連携し、課題解決の意思決定を行います
・パートナー企業とWin-Winの関係を構築し、商談を進めます
・商談の進捗はCRMに反映されます
・毎週の予測会議で四半期ごとの数字を管理します
・チーム内では勉強会やディスカッションが頻繁に行われるため、情報の発信や共有が行われます

・国内大手企業へのセキュリティプラットフォームの提案・販売が主な業務です
・担当する大手企業約25社をベースにテリトリープランを作成し、どの製品をいつターゲットにするかを計画します
・その後、各社のアカウントプランを作成し、具体的な商談を作成します
・新規顧客の開拓と既存顧客への提案の両方を行います
・マーケティング部門やインサイドセールス部門と連携し、リードを獲得します
・クライアントの課題やニーズを把握し、ソリューションを提案します
・ペアになったSE、製品営業部門やSE部門、その他セキュリティ専門チームと連携し、課題解決の意思決定を行います
・パートナー企業とWin-Winの関係を構築し、商談を進めます
・商談の進捗はCRMに反映されます
・毎週の予測会議で四半期ごとの数字を管理します
・チーム内では勉強会やディスカッションが頻繁に行われるため、情報の発信や共有が行われます

As a Partner Sales Manager you will be responsible to recruit, develop and manage partner business in a defined geographic region focused on generating incremental, distributed software license and service-related revenue. Within the defined sales region, efforts are focused solely on Dynatrace’s Software Intelligence platform for the Enterprise Cloud.

Responsibilities also include generating interest in the Dynatrace platform by leveraging the partner ecosystem. For both GSI partners and national partners, the objective is to develop strategic relationships through the creation of joint business initiatives and offerings that leverage Dynatrace as a fundamental component of the partner’s business. Partner Managers jointly develop sales strategies with their partners and implement those initiatives by working with local sales teams. Partner Managers are required to travel selectively to meet with partners and sales teams to gain commitment to launch an initiative and ensure successful execution of the established programs.

This role will be based in Tokyo

• Understand the Partners’ business, especially Global System Integrators or Global Consulting firms and align Dynatrace solutions to develop compelling ‘go to market’ propositions
• Qualify new Partners and demonstrate ability to effectively communicate the value of the Dynatrace platform to both C-level’ business leaders and ‘technical’ staff members
• Develop Partners to become self-sufficient in the marketing of the jointly developed solutions
• Develop and build similar sales strategies with all assigned partners in region
• Communicate in region partner activities to other Dynatrace Partner managers so they can leverage that on the jointly developed partner initiatives in their regions
• Manage, Track and Report highest priority action items, results, business plan development, marketing-related successes and accurate partner forecasts, sales
• Perform as an evangelist to drive Dynatrace solutions
• Collaborate with the region sales leadership team and successfully execute the region partner business plan
• Host quarterly business reviews with partners to drive accountability and report on success metrics
• Generate partner-sourced net-new and growth sales pipeline and revenue

【業務内容】
第一メジャーアカウント事業本部では、日本の大手エンタープライズ企業の中で製造・自動車・電機・商社業界の日本のトップ50に対し、新規開拓とアカウントマネジメントを担っております。
・営業SEが1対1のペアとして活動し、社内外のパートナーとも連携して案件創出、市場開拓に当たります。
・上記市場において非常に高いシェアを誇り、お客様のDX推進をセキュリティの側面で支援する為、経営層や意思決定権者との意思疎通を最重要アクティビティとし、お客様のセキュリティコンサルタントになるべく営業活動していただきます
・お客様へのセキュリティ提案を立案し、それをビジネスとして実現していくためのアクションプランを立案・実行していただきます。
・製品担当営業、マーケティングチームなど社内他部門と連携し、担当市場での認知度向上、案件創出を行っていただきます。

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support 24×7 on an as-needed basis

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.  

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide technical services around Prisma Cloud technologies, troubleshooting and best practices observations to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Provide configurations, troubleshooting and best practices to customers
• Work with our Engineering team and influence the operability of the product
• Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues

Your Career

You will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You are a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals.

You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow–ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on–call support 24x7 on an as needed basis

Your Career

You will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You are a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals.

You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow–ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on–call support 24x7 on an as needed basis

仕事内容（具体的な業務内容）:

• 戦略的なセールスプロセスのリード:

  • リードの獲得から契約締結まで、セールスサイクル全体を管理し、戦略的なパートナーシップを構築します。協力を通じた価値の創出、セールス戦略の改善、持続的な成長を推進します。
    ※エンタープライズアカウントにおけるセールス経験がある方は優遇します。

• 業界別ソリューションの拡大:

  • フランチャイズ、金融機関、不動産会社などの業界を対象にマルチサイトソリューションを提供し、オンラインでの可視性向上を目指します。また、新たな市場機会に応じて柔軟に他のセクターへの展開も行います。

• 戦略的パートナーシップ:

  • テクノロジー企業とのパートナーシップを見つけて育成し、Wix のマルチサイトソリューションを組み込んだサービスを提供し、より良いクライアント対応を実現します。

• セールスパイプラインの構築と管理:

  • 日本市場における主要マーケットでリードを獲得し、パイプラインを構築します。

• 関係構築:

  • クライアントやパートナーとの強固な関係を維持し、Wix ソリューションの成功導入を支援します。

• 専門的役割としての貢献:

  • 自律的に業務を進めながら、リードの開拓から契約締結までセールスプロセス全体を一貫して担当し、社内チームとも連携しながら目標を達成します。

Account Managerとして、あらゆる媒体におけるキャンペーンのコーディネーションとオペレーションを管理し、的確なレポーティングと購買/企画サービスを提供していただきます。

AS, ADの指示の元、広告キャンペーンの開発・実施における進行管理業務。クライアント窓口、社内（プランニング、クリエイティブ、メディア各部署）調整含む。

Your Career

The Solutions Consultant is the evolution of the traditional Sales Engineering role, aligning how we best serve our customers in understanding their environment, providing solution guidance and ensuring value realization in their investment with Palo Alto Networks.  As a Solutions Consultant you provide technical leadership and expertise and guidance in your customer’s security transformation journey.  You will play a key role in defining technical solutions that secure a customer’s key business imperatives and ensuring value realization of their investment with Palo Alto Networks.  You evangelize our industry leadership in on-prem, cloud, and security operations services that establish PANW as your customer’s cybersecurity partner of choice.

Your Impact

• Curiosity is core to the Solutions Consultant role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:
• Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions.
• Your ability to position, demonstrate and create high level designs across the entire PANW portfolio based on customer business needs
• Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers
• Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions.
• Demonstrating strong communication skills and the ability to influence through effective presentations and customer-specific demos, technical engagements, and workshops
• Leading successful technical validation efforts based on best practices to ensure technical win in assigned opportunities.
• Orchestrating supporting resources (Specialists, Channel Resources, Customer Support) to ensure a one-team approach that demonstrates a cohesive strategy
• Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner
• Understanding the competitive landscape and effectively differentiating our leadership 
• Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to success of our customers while actively participating within the Solutions Consultant community and at industry events
• (OT) - Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap

NBCUniversal is a leader in providing entertainment programming to the US and international marketplaces.  Its NBCUniversal Television Distribution division is responsible for the global distribution of NBCUniversal product to all forms of television throughout the world.  This includes distribution of current and library theatrical and television product in the pay, free, basic and new media markets. 

Sales, Product, Client and Marketing Support

• Prepare product availability reports across all genres of programming including Feature Films, Scripted and Non- Scripted Series, Documentaries, Kids Programming and TV/Film Specials
• Overseeing end to end deal completion including inputting completed deals into internal systems and processing deal amendments, episode updates, payment schedules, film allocation financials and sending through synopsis information and series listings when requested;
• Work closely with a number of internal departments including, marketing team to ensure client support and provision of marketing materials, liaising with finance team regarding payment and billing, working with legal team to ensure contracts are signed and liaising with materials team regarding supply of materials to broadcasters
• Regularly updating the market with programming sell sheets and research information and pro-actively gathering customer programming feedback and recording on programme tracking document
• Liaise with clients with respect to screener/promo access, product queries, and US broadcast air dates
• Assisting and arranging standalone client screenings e.g Tokyo Screenings.

Administrative Support

• Manage overall budget process (royalty, pacing, reporting, updating)
• Manage calendar and coordinate meetings/conference calls for Senior Vice President, Vice President and Sales Manager
• Provide administrative support for various projects including PowerPoint and other presentation materials;
• Process Expense reports, book taxis, for Senior Vice President, Vice President and Sales Manager
• Arrange client events, meetings, general client entertainment (dinners/premieres/gifts etc);
• Perform general clerical duties such as filing, data entry, client list, scanning and photocopying;
• Maintain office records/files;
• Administer, order and track office supplies.

Markets

• Coordinate travel arrangements and schedules for Senior Vice President, Vice President and Sales Manager
• Coordinate and schedule meetings and social events for markets (MIPTV, LA Screenings, MIPCOM and ATF).

The responsibilities associated with this position are not limited to the above description and may be modified at any time.

About SmartNews

SmartNews is a global leader in redefining information and news discovery, committed to providing users with accurate, timely information and supporting quality journalism. We combine the power of our unique machine-learning technology with the expertise of our first-rate editorial team to bring news that matters to millions of users from our over 3,000 global publishing partners.

Founded in 2012 in Tokyo, Japan, SmartNews has offices in Tokyo, San Francisco, Palo Alto, New York, and Singapore.

The Team

Our team’s role is creating a safe, secure, and trustworthy environment for users and partners while balancing the need for freedom in expression of the content/ad, innovation and business growth. This role is critical in maintaining user confidence and mitigating risks and thereby supporting the overall growth and reputation of our platform.
We will build and support the healthy content/ad ecosystem and support the successful product launch and updates across many products.

The Role

In this role, you will mainly work to support users for the JP market as a customer support team by resolving their issues efficiently,  identify the issues on our app and deliver the user voices to the Product team and Engineering team to support them to improve the product for better user experience. These are crucial in ensuring user satisfaction and maintaining the overall reputation of our service.

In addition, you will also support the operation team such as content/ad quality with designing the operation process, data analysis and implementing it to contribute to the acceleration of our business. 

In addition, proactive collaboration with Sales, Product, and stakeholders are highly expected to lead the product success.

Responsibilities

• Respond to user inquiries by providing accurate and helpful information. Create and keep maintaining user support resources, such as FAQs and help articles, to streamline the support process.
• Promptly troubleshoot and resolve customer issues, escalating more complex cases to relevant departments when necessary.
• Provide feedback to the product and engineering teams based on customer insights to support to improve the product's functionality and user experience.

• Capture up-to-date knowledge of the company’s products and services to effectively support internal teams and external users.

Minimum requirements:

• Experience: 2-3 years of experience in customer support or Trust & Safety(especially ads), preferably within a technology or online platform company.
• Communication Skills: Strong written and verbal communication skills, with the ability to convey complex issues clearly to both technical and non-technical stakeholders or users and articulate solutions in professional Japanese.
• Analytical Skills: Strong ability to analyze complex data sets, identify patterns, and make data-driven decisions.
• Technical Proficiency: Basic technical knowledge or the ability to quickly learn and understand the company’s products and services. Ability to to solve the issue or build the operation process with using technology for scalability.
• Cross functional collaboration skills: Collaborate across the divisions and contribute to the multiple project success.
• Japanese: Native, English: Business

Nice to have experiences/skill sets

• Operation/moderation process planning and management skill: 
• Build the operation/moderation process from scratch and manage it for the better quality of operation output. Clarify the business requirement and prioritize them to ask engineering team to develop the operation/moderation tools based on the overall strategy and operator's needs. 
• CRM Proficiency: Experience with customer relationship management (CRM) software, such as Zendesk.
• Flexibility and adaptability: To achieve the company goal in the fast-paced environment, flexibly adapt oneself to it and proactively play the roles are keys to success.
• Customer-Centric Mindset: A strong commitment to providing a positive customer experience, with an empathetic approach to understanding and addressing customer needs.

Working Condition

• Office Location: Tokyo

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• Annual health check covered by the company
• Visa sponsorship and overseas relocation support available for eligible candidates

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