Total 24 job vacancies in Reading, Berkshire, RG1 7QA

The 'must haves' for this role: A qualified Nurse or Midwife, registered with the NMC A passion for improving outcomes for children and families in the community Excellent interpersonal and communication skills A full valid UK driving license and use of a vehicle For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call or email Haley Walsh on 07880541538 orHaley.Walsh@berkshire.nhs.ukwholl be delighted to help. Please note, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

The specialist nursing role will actively contribute to the on-going development of the Vascular Access Service across the trust and ensure that it delivers and promotes best practice in the care and management of all vascular access devices, promoting aseptic non touch technique to reduce the risk of device related complications and in particular infection. The post holder will provide specialist service and support and deputise for their line manager in the management of their clinical specialty and in conjunction with the Infection, prevention and control team. This will involve dealing with complex situations and having to take appropriate action in a variety of settings. Be expert in peripheral intravenous cannulation. Be expert in the insertion and removal of Peripherally Inserted Central Catheters (PICCs). Undertake training and become proficient in utilising ultrasound guided venous cannulation techniques (e.g. peripheral and central veins). Use ultrasound to identify common anatomical variations (e.g. thrombosis of target vein). Be able to verify tip catheter position and recognition of complications such as pneumothorax using image intensification, ECG technology and tracking devices. Ordering and interpreting radiological investigations such as CXR when necessary. Troubleshooting of vascular access related complications Supporting training and education for staff, patients and others. Please refer to the attached Job Description & Person Specification for further details.

Supervises radiology staff working in own area of responsibility. Staff group include Student and State Registered Radiographers, Health Care Assistants, Radiology Department Assistants and Administrative & Clerical staff. Prioritises and plans the daily activities of the unit ensuring patients are imaged in a safe, timely and efficient manner; works in cooperation/conjunction with other staff groups Supports the Department Lead Radiographers with planning and management of staff deployment / rostering in own area of responsibility. Makes autonomous decisions regarding the appropriateness of examinations as an aid to clinical diagnosis; works to a high standard of technique and patient positioning Possesses specialist knowledge and experience as appropriate to grade and area of responsibility; is able to function as a role model and provide support to more junior staff Is responsible for the assessment, planning and prioritisation of tasks within area of responsibility, ensuring performance target are met Communicates effectively with other staff groups, both internal and external. These include clinicians and other healthcare professionals, senior Trust management, patients and their representatives, external agencies, commercial suppliers, service engineers and visitors to the department

Finance To be responsible for the processing of all donations to the Charity, analysing, investigating and resolving queries and discrepancies. To ensure that all Charity income is correctly identified and accurately allocated through manual and file import onto the Charity database, and managing and responding to all related communications to donors, staff and Trust colleagues, discussing queries and/or other sensitive issues (may relate to in-memory and/or legacy giving). To be responsible for routine processing of income received via various online giving platforms such as JustGiving and Enthuse, by downloading, accurately coding and importing financial and personal data to the Charity database. To be responsible for processing offline income, such as cheques, CAF cheques, card payments, and accurately recording financial and personal data onto the Charity database. To be responsible for the collection, sorting, counting and processing of cash donations, collection tins and cash collection points located around the hospital. Ensuring good governance in line with Trust policy is adhered to at all times in relation to the management and handling of cash. To be responsible for the creation and production of reports required to claim Gift Aid and ensure that all documentation, processes and database functionality relating to Gift Aid declarations are in place and meet the standards laid out by the HMRC and best-practice. To work with finance colleagues on monthly reconciliation of all income raised and received by the Charity and to ensure that records are kept in accordance with legal/statutory guidelines for financial audit and accounting requirements. To be responsible for the raising and processing of documentation to support internal Charity reimbursements. Managing and responding to queries from staff across the organisation to ensure all paperwork is correct before submission for payment. Data information, administration and supporter care To be fully responsibility for the day-to-day management and development of the Charity database (Harlequin) ensuring it is kept fully up-to-date in line with GDPR and Data Protection regulations. Adding new donor details, supporter communications and mailing preferences with accuracy. Provide database training to new charity colleagues and volunteers, and keep team members appraised of updates to the system. To take full responsibility for data management including data protection, filing and record keeping according to the relevant Data Protection and HMRC legislations. Carry out regular data cleansing and monthly de-duplicating of contacts to ensure high quality supporter data is maintained at all times and meet governance requirements. To be the Charity database expert, providing advice and support to team members on data selections for internal and external campaigns, recording contact histories, campaign links, and bulk mailouts. To ensure that all donations are acknowledged correctly and promptly in line with the charity stewardship programme, ensuring personalisation of supporter communications wherever possible, and recording and filing all relevant communications in line with GDPR regulations To manage enquiries to the charity by post, shared mailboxes or phone and record all donor and supporter information onto the Charity database. Responding to routine queries and discussing with charity colleagues where further specialist input is required. To administer and utilise the full functionality of online platforms, such as JustGiving and Enthuse, and match funding sites to maximise opportunities for income, and provide training to new charity colleagues and charity office volunteers as required. To produce regular reports from the charity database on the monthly financial position and analyse data to identify trends in giving. Present findings to the fundraising team and Charity Director to inform annual planning and budget setting. To oversee and allocate work to the charity office volunteers who offer their time to help with general office tasks in discussion with the Fundraising Manager.

About the role: Progress CoachActivate Learning is seeking enthusiastic and inspirational individuals who are dedicated to making a positive impact to join our Progress Coach team. This role is essential in helping students develop the skills, knowledge, and attributes necessary to navigate the challenges and opportunities in learning, life, and work.As a Progress Coach, you will play a key role in our learners' journey, dividing your time between whole class and one-on-one tutorials across various faculties.Whole Class Personal Development SessionsYou will spend approximately 60% of your time leading whole class personal development sessions for a diverse range of students across different sectors. Your schedule will include up to 18 groups per week, varying in size and level of study.1-1 and Group CoachingThe remaining time will be dedicated to delivering one-on-one and group coaching sessions. These sessions focus on targeted interventions to help students improve their learning behaviors, academic success, relationships, and career pathways. Your aim will be to support students in advancing to the next level of learning or employment while keeping them engaged.We work with a diverse student body and need someone who can help learners build essential attributes such as self-awareness and resilience, and enhance their decision-making and confidence. You will also be responsible for supporting students who face behavioural challenges, utilising a positive behaviour management framework.This role involves meticulous record-keeping, collaboration with other student support services, and close communication with faculty staff. Adherence to safeguarding principles, professional integrity, and maintaining personal responsibility are crucial.This is a permanent, term-time role (0.88 FTE), working 37 hours per week at our Reading College campus.What do you need to be successful as a Progress Coach at Activate Learning?We are seeking highly motivated individuals to lead focused Personal Development tutorial sessions within our team. This could be an excellent development opportunity for an experienced Learning Support or Study Assistant looking for the next step in their career, or an experienced Progress Coach who'd prefer to step across to a large college.Key Responsibilities:Use your experience or transferable skills from education or youth work settings to effectively manage groups and build rapport with a diverse range of learners.Show empathy and resilience while working with students who may exhibit challenging behaviour, maintaining a supportive and confident approach.Utilise your outstanding communication and interpersonal skills to deliver engaging, relevant, and personalised group personal development sessions and coaching.Be confident in addressing challenging subjects such as consent, inclusion, personal responsibility, choice-making, and self-reflection.Explore and implement engaging and non-traditional facilitation methods, including project-based learning, to enhance the classroom experience.Have experience with the MS Office suite and demonstrate the ability to quickly adapt to new IT systems.If you are passionate about making a difference and possess these qualities, we invite you to apply for this role.Who we areActivate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning.We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish.When you work for Activate Learning, you’re working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working whilst also investing in building a community environment for everyone.Together, we will bring out the best version of yourself.Activate Learning Group Employee Benefits:Monthly Staff Appreciation Awards: Celebrating staff for their dedication and accomplishments aligned to our award-winning Learning Philosophy.Wellbeing & Resources Groups: Comprehensive range of resources, guides and tools to support staff wellbeingCompany benefits: Including free eye tests and will writing, plus access to a Health Cash Plan covering optical, dental, health screening, and therapy treatments for you and your dependents.Learning and Development: continuous opportunities for professional growth and skill enhancement through our in-house L&D team.Teaching Support: Tailored induction and development programs for teaching staff.Pension Schemes: Teacher and Local Government pension schemes for AL staffGenerous Annual Leave: Up to 6 weeks paid leaveFlexible Working: Options include hybrid and remote, term time only, and flexible working patterns.Competitive salaries: Annual incremental progression and a twelve point pay scale for teachers.On-Site Facilities: Free parking at all campuses, refectories, hair and beauty salons & gym access.The title of this role has been changed for advertising purposes. The correct title will be: Progress CoachApplicants should apply at the earliest opportunity; closed vacancies will prevent application form submission.Applications are reviewed and shortlisted on a rolling basis, we reserve the right to interview, appoint and close adverts.Activate Learning is committed to safeguarding and expect all our staff to share this commitment. Successful applicants will be required to undergo a DBS check at the appropriate level.Applicants must be eligible to work in the UK, we do not sponsor work permits. Work permits from other organisations are unacceptable as proof of right to work in the UK.Applications are encouraged from all candidates who meet or exceed minimum criteria, regardless of age, disability, gender, orientation, race, religion, or ethnicity. Activate Learning are committed to employing people with disabilities and will ensure our recruitment process is inclusive and accessible. If you require any reasonable adjustments either at application or interview stage, please contact the talent team directly.Recruitment agencies who submit unsolicited CVs to any partner or employee at Activate Learning, have no authority to enter an arrangement. Recruitment agencies engaging with Activate Learning Talent Team will be on our PSL.

A Vacancy at Berkshire Healthcare NHS Foundation Trust.


Are you working as a Social Worker / OT or Nurse and looking for “that” new role, perhaps to be a part of something new and exciting?

Are you looking to develop your career with a group of likeminded professionals?

We're recruiting for Advanced Mental Health Practitioners at Band 7. As part of the Rapid Response team, you'll offer high-quality mental health assessments & short-term intervention to young people experiencing mental health crisis. We work closely with the wider CAMH services, local authorities, education colleagues & other services.

The role is based at Erleigh Rd, Reading during the day & Royal Berkshire Hospital in Reading when working nights.

Current shift patterns are:
• Assessment Clinician 09:00 – 20:00
• Late Assessment Clinician 11:00 – 22:00
• Follow Up shift 09:00 – 17:00
• Shift Lead 08:00 – 19:00
• Weekend/Bank holidays 08:00 – 17:00
• Night Shift 20:15 – 08:15

You'll be allocated a combination of shifts on a rota basis to complete your contracted hours.

You'll use your excellent communication skills & a compassionate nature to to give full support to patients & their families.

We are committed to your development and offer both internal & external training with this role.

Applications are processed as they are received. We would encourage you to apply as soon as possible as vacancies can close early!

No day will be the same, so here are a few (but not limited to) duties of the role;
• Provide high quality assessment and clinical formulation
• Respond to crisis calls from young people and their families
• Provide short term interventions/Follow ups when required and make on going referrals based on the clinical needs
• Ability to manage and lead the shift by prioritising and delegating tasks
• Identify appropriate interventions for young people and their families as well as the improvement of resilience and recovery which mitigates risks to themselves or others
• Maintain and develop key relationships with professionals external to the area of service, as well as patients and their families
• To be responsible for the accurate maintenance of clinical record keeping and ensuring all systems, records and data are stored and transferred correctly

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.

We value diversity and work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.

Our values at Berkshire Healthcare:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

Benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

If you share our values and would like to come and work for us, please submit your application as soon as possible as we'll close roles early that have a high number of applications.

The “must haves” for you to be considered for this role:
• A degree in relevant field as well as a core profession e.g. Social worker, Nurse, OT
• Registration with relevant recognised body (e.g.: NMC, HCPC)
• Experience in working with mental health and complex needs
• Demonstrable skills in mental health assessments and formulation
• Full UK driving license with access to a vehicle

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. If we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

If you’re someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!

We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to contact: Emily Perrin onemily.perrin@berkshire.nhs.ukwho will be delighted to help.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.


This advert closes on Wednesday 4 Dec 2024

Proud member of the Disability Confident employer scheme

Early Years Practitioner

Are you an experienced Early Years Practitioner looking for your next challenge? We are seeking a dedicated and passionate individual to join a well-established setting in Slough on a 3-month initial contract.

Rate: £16.75 umbrella an hour (£13.34 PAYE)
Shifts: 8am - 4.15pm or 9am - 3.15pm

Key Responsibilities:

• Support the daily operation of the setting, including the delivery of curriculum and educational programmes.
• Provide full care and supervision for children, ensuring their individual needs are met.
• Work in partnership with local primary schools and agencies to ensure smooth transitions and integrated care.
• Uphold the setting's policies on safeguarding, equality, and inclusion, while promoting high standards of behaviour.
• Ensure compliance with OFSTED standards and maintain accurate records.
• Assist with marketing activities and promoting the setting to parents, local schools, and the wider community.
• Contribute to staff meetings and planning sessions, and work flexibly across different early years settings as required.

Requirements:

• Level 3 qualification in Early Years or equivalent.
• Previous experience in a similar early years role.
• Enhanced DBS check required.

This is an exciting opportunity for a committed Early Years Practitioner to make a positive impact in a dynamic, supportive environment. If you are passionate about early childhood education and meet the above requirements, we would love to hear from you!

To Apply: Please submit your CV outlining your experience and suitability for the role.

About the Role

Base Location: Reading, Slough, Southampton, Portsmouth, Aldershot, Andover, Basingstoke, Farnham, Newbury, Oxford, Petersfield, Thatcham, Melksham, New Forest, Poole, Salisbury, Swindon or Yeovil

Salary: £33,063 - £43,063 + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Onsite

We have an exciting opportunity for a Linesperson to join our team based in the South of England.

Even if you live outside of this area, we can provide you with accommodation for the working week.

You'll be part of a great team carrying out various overhead line inspections and maintenance.

The role will involve working outdoors in all weather conditions, making sure our customers are never without power.

About the Department

Operations are responsible for keeping the lights on; we are at the front line on the network. If we find a fault, it is our responsibility to respond to the fault and dispatch our skilled teams to fix it as quickly as possible.

What is the Role?

In this role, you'll mainly work as part of a team carrying out various overhead line inspections and maintenance whilst also carrying out work on construction projects on the 33kV & 132kV overhead line network.

- You'll be responsible for the safety of yourself and colleagues, and act as an ambassador for a strong safety culture in everything you do.

- The role can be demanding and you'll be required to respond quickly to emergency situations; we want to provide the best possible service to our customers in their time of need.

What do I need?

To ensure you get the most from your role, it would be beneficial if you have the following:

- Must have previous experience and knowledge of overhead line tower work.

- Previous examples and knowledge of working outdoors in all weather conditions.

- A relevant qualification, SSE or equivalent DNO Operational Authorisations or Tower Rescue experience would be advantageous.

- You will need a full UK driving license for the position.

Whilst the above skills and experience are important, we also have several personal competencies that we look for in our future employees; a high regard for safety, embedding yourself in our safety culture and adhering to guidelines in everything you do is a key priority, strong communication skills and an ability to convey technical aspects in a transferable manner, enthusiasm and drive with a flexible approach to work and an ability to adapt to changing business and project priorities.

About our Business

SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future. We power communities to thrive today and create a net zero tomorrow. Why not join us and help power change, we're looking for great people who love working with others to achieve great results. You'll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do. You'll be working as part of a bigger team, enabling net zero, so teamwork will be essential. As a part of our business, you become part of something bigger - an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

What happens now?

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact Kim on 01738 344051.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

Warehouse Operative

Our client based in Newbury is looking for a part-time warehouse operative to join their team on a temporary to permanent basis.

Salary & Benefits
* Monday- Wednesday (occasional Thursdays & Fridays)
* Flexible hours: 8:30 am to 5:00 pm / 9 am to 2 pm
* £11.54 per hour
* Temporary to permanent
* Free on-site parking
* Working in a family feel environment

Duties
* Moving products around the warehouse
* Picking and Packing
* Order processing
* Stock check

Skills

* Communication skills
* Ability to read and write
* Previous experience in a warehouse is ideal
* Attention to detail
* Computer literate

If you are interested, please apply and/ or call our branch on 01256 810400

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Proud member of the Disability Confident employer scheme

To work as a skilled practitioner and be responsible for the delivery of patient-focused programmes of care, which address the complex and changing health and well-being needs of the client group in your caseload. To work with other professional groups in secondary and primary settings to develop and maintain holistic services for patients. Please refer to the attached Job Description & Person Specification for further details.

The must haves for you to be considered for this role: A degree in relevant field as well as a core profession e.g. Social worker, Nurse, OT Registration with relevant recognised body (e.g.: NMC, HCPC) Experience in working with mental health and complex needs Demonstrable skills in mental health assessments and formulation Full UK driving license with access to a vehicle For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. If we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible. If youre someone who shares our passion for excellence and care, you belong at Berkshire Healthcare! We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to contact: Emily Perrin on emily.perrin@berkshire.nhs.uk who will be delighted to help. We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

The 4 must haves for you to be considered for this role: Be a registered Specialist Community Public Health Nurse (Health Visiting) active on the NMC register Previous experience managing cases where a child has a protection plan Have a valid UK driving license with access to vehicle If youre someone who shares our passion for excellence and care, join us and lets be outstanding together. For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips see the help with your application document attached once you click apply. If youre someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call Haley Walsh on 07880541538 or email: haley.walsh@berkshire.nhs.uk wholl be delighted to help.We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

Technical Consultant

Location - Maidenhead (Hybrid, with up to 4 days on-site)

Salary - Up to £45,000

This is an urgent requirement, priority to those who can are available to start ASAP

Key skills: Need to possess strong ability with SQL, and working experience in project management - alongside proficiency with the Microsoft Office suite, and advanced skills with Excel.

Our client is seeking a Technical Consultant to join their organisation, partnering with their customers to implement our systems into their business. The professional services team is responsible for helping each customer by helping them to realise the benefits and full scope of our products through streamlined, best-practice business processes. Their product suite offers a vast array of capabilities, and the professional services team is there to help the customers put those capabilities into action.

Responsibilities

• Use disciplined project management methodology and tools with a high level of discretion to implement and configure increasingly larger and more complex enterprise products to solve customer business needs.

• Scoping and estimation of effort required for small and medium implementation projects.

• Provide excellent high-touch customer service, building strong relationships and ensuring that each customer is a reference.

• Maintain a high level of customer satisfaction (based upon survey scores).

• Troubleshoot implementation issues.

• Configure, test and refine multiple interacting system modules.

• Liaise with customer and third-party IT teams regarding connectivity (e.g. file or API-based transfer of data).

• Understanding overall technical aspects of the organisation's software, including application architecture and infrastructure.

• Increase knowledge and experience to become a subject-matter expert in products and services and their application in a business environment.

• Prepare and provide project status and risk assessments to their manager with appropriate levels of detail to ensure that implementation stays on schedule.

• Provide basic training and mentoring to new team members and customers.

Required Skills

• Project management experience is exhibited by working independently on projects.

• Proficiency in Microsoft Office Suite, and advanced Excel skills.

• Knowledge of SQL.

• Highly motivated self-starter with a desire to solve problems and help others.

• Strong written and verbal communication skills.

• The ability to independently work as a contributing member in a high-paced and focused team.

• Ability to multi-task and prioritise tasks.

• Strong problem-solving and analytical skills with the ability to work under pressure.

• Ability to share ideas and influence decisions.

• Collaborative in nature with a strong desire to dig in and learn independently and as well as through asking questions.

If you are interested in the role and feel your skillset matches the above, then please do get in touch and be sure to apply! As previously mentioned; priority will be given to those who are available to start immediately.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Join a prestigious client based in Theale, Berkshire, known for delivering exceptional products and customer service all whilst being a renowned brand in its industry.

Your new role
As a Customer Service Advisor, you will manage customer enquiries and resolve issues from the beginning of the case to the end, ensuring a seamless and first-class experience for customers. This is a permanent position offering a salary of £27,000 per annum with hybrid working available after training.

What you'll need to succeed

• Proven experience in customer service or case/complaint management
• Excellent written and verbal communication skills in addition to problem-solving skills
• A proactive and positive attitude towards customer interactions

What you'll get in return

• £27,000 per annum, increasing to £29,000 after training
• 27 days holiday + bank holidays
• Yearly bonus depending on company performance
• Canteen and chef on-site

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
You will be joining the customer service team at a really exciting time. Due to increased growth, the team is expanding and are looking to add an additional team leader to their structure. The organisation is a prestigious, well-known brand.


Your new role
As a customer service team leader, you will manage, motivate and develop a team of approximately 7 customer service agents who will ensure daily performance is maximised and contribute to the development of processes and procedures to enhance efficiency. You will be the point of escalation for complaints or complex matters that cannot be resolved by your team. You will work with the head of customer service to ensure the team deliver a first-class customer experience. You will be joining at an exciting time of growth where customer service advisors will need to be trained and developed to high standards.
This role will be office based to ensure the right level of training and support can be given.

What you'll need to succeed
We are looking for candidates that demonstrate a passion for providing a positive outcome in a complaint's environment. You will also be at the point in your career where you have started to manage customer service agents and have a keen interest in building and developing their skills.

It'd be a huge benefit if you had an understanding of consumer rights law and FCA requirements.

Our client is open to considering candidates who meet some but not all the requirements, so please apply if this seems like a good move for you.

What you'll get in return

• £36,000-£38,000 per annum
• Company performance bonus
• 27 days holiday + bank holidays
• On-site chef and subsidised canteen

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk