Total 68 job vacancies in Newport, Newport, NP20 4GA

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Customer Support Team Leader
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £12.74 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Manage and plan the workload of a team which provides administrative support and excellent customer service to all stakeholders, judiciary, mediators, and management.
• Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives using Standard Operating Procedures (SOPs) and other continuous improvement tools.
• To assist in the delivery of performance against targets.

Requirements:

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer focussed environment
• Proficient with IT and Microsoft Software packages
• Excellent communication and organisational skills

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

• You will conduct on-site audits and surveillance (on ship and within production shops and at offsite vendors) of installation, fabrication and testing activities.
• You will consult with SUPSHIP Newport News project office personnel and Contractor construction supervisors on quality related matters.
• You will conduct studies, evaluations, and analyses of information to determine possible cause and resolutions of quality problems.
• You will attend routine and special meetings for ship key events and other meetings such as critiques, fact-findings or quality problem resolution meetings.
• You will act and participate in the meetings as the SUPSHIP Newport News representative on quality matters.
• You will conduct evaluations of the Contractor’s quality procedures and installed/fabricated hardware.
• You will be responsible for quality assurance in a wide scope of shipboard fabrication, installation, and testing processes where the end product must meet definitive and performance type specifications as related to construction and overhaul.
• You will monitor the application effectiveness of controls and methods and adjusting quality activities as indicated by quality trends or conditions.

• You will develop spreadsheets to report current status of training.
• You will analyze individual and group training and development needs to monitor the effectiveness of programs.
• You will create course effectiveness evaluations for operational curriculum and courseware.
• You will advise the command on matters pertaining to training and education programs.
• You will brief leadership on the progress achieved toward meeting strategic objectives.
• You will develop action plans to correct training deficiencies discovered during assessments.

• Receives and addresses inquiries directly from beneficiaries, Medical Treatment Facility staff, other network agencies, and various interested parties.
• Provides assistance and education to a wide variety of beneficiaries on established TRICARE procedures and benefits.
• Schedules appointments as needed.
• Ensures that patients get access to correct providers.
• Using an automated data processing system and a variety of software packages, accomplishes a wide range of clerical, statistical, and data entry/retrieval tasks in support of administrative work.

• You will assist students and staff members and the day-to-day management of all administrative matters within the schoolhouse.
• You will perform other various duties related to support and routine administrative support throughout the schoolhouse.
• You will serve as the primary liaison for all incoming contacts to the command.
• You will receive all personal contact information of personnel contacting the command.
• You will greet visitors, process requests for appointments, receive and relay messages, and maintain professional decorum, neatness and cleanliness of all common areas in administrative department.
• You will answer incoming phone calls and inquiries from visitors, using utmost discretion in screening and referring calls/visitors to the appropriate staff member.
• You will handle outgoing mail; prepare outgoing mail and shipments and maintain proper logs.
• You will be responsible for the maintenance of records and files and properly maintain and destroy files in accordance with the DON’s Records Management Policies.
• You will be responsible for submitting various weekly, monthly, and annual reports to supervisor as required.
• You will ensure office equipment is operating efficiently and effectively to carry out the mission of the Administrative Department.
• You will be responsible for general office duties, including preparing correspondence, drafting documents, scanning, photocopying, filing, etc., as directed by supervisor, senior staff, or other members of the Administrative Department.

• You will support the Information Systems Security Manager (ISSM) in the management and execution of the Cyber security and IT security program for organizationally managed network systems.
• You will support the securing of network and IS baselines by assessing Cybersecurity and IT security settings and configurations.
• You will assist in the development of policies and procedures to ensure IS reliability and accessibility
• You will conduct risk and vulnerability assessments of planned and installed IS to identify vulnerabilities, risks, and protection needs.
• You will participate in network and systems design and the configuration management board to ensure the implementation of appropriate Cybersecurity and IT security policies, requirements, and security controls.

• You will provide administrative and technical supervision to the in-Service Submarine staff.
• You will formulate In-Service submarine unique polices and approaches.
• You will review, analyze, and interpret NAVSEA programmatic goals and objectives.
• You will conduct continuing review and analysis of all formal technical document associate with In-service submarine contacts.
• You will review Navy generated Engineering Change Proposals (ECPs) for overall design and production engineering impact.
• You will review contractor generated technical data and information, both general and specific data deliverables.
• You will review progress of work against schedules and milestones.

• You will relay critical information to staff members, management, or external customers via telephone or in person.
• You will research rules, regulations, and procedures to resolve questions or issues.
• You will process travel vouchers in accordance with Joint Travel Regulations (JTR).
• You will prepare and assemble background material to include historical reports, pertinent regulations and directives, mission, and functional statements and SOPs for inclusion in correspondence.

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Admin Officer
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £11.59 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Provide professional friendly support and guidance to users of online services via a variety of channels (telephone, webchat, email), in line with quality standards, to ensure the delivery of a high quality user-focused service on a daily basis and deliver a service focused on quality as well as timeliness
• Triage users to relevant services, using HMCTS prescribed service scripts and knowledge base on a daily basis, to ensure users get the right information they need at the right time, so that everyone understands what is needed and what will happen
• Jurisdiction-related administration using HMCTS predefined protocols and processes to process non-automated work
• Undertake case-readiness assessment and progress the case to the next phase, and providing information to allow users to understand what the next stage is and what they can expect next
• Identify users requiring extra/different support and undertaking basic assessment of users' Assisted Digital needs, in accordance with procedure and referring suitable cases to a third party supplier on a daily basis, to ensure users understand and can participate in the new digital process
• To handle, and where possible resolve, first contact user complaints in accordance with predefined HMCTS policy and procedures so that users feel they have been listened to and that their complaint has been handled fairly. Update the CRM system so details do not have to be repeated to a different CTSC Support Officer
• Read relevant Knowledge articles to maintain accurate and up-to-date knowledge of processes and systems, to be able to provide users with the right information, when they need it with no delay or confusion
• Proactively engage with HMCTS workforce planning / shift allocation tools to ensure business requirements are being met
• Work as part of the team in considering continuous improvements necessary for effective delivery and feeding these into the wider CI channels

Requirements:

• Able to follow well established processes and detailed instructions.
• Strong administrative skills with proficiency in Microsoft Office packages
• Excellent communication skills, both written and verbal.

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.