Warrant & Revenue Account Manager
Salary £25,500
Monday - Friday 37.5 Hours

As a Warrant & Revenue Account Manager you will be responsible for controlling the daily completion of the Rights of Entry warrants as they are served (executed), in line with various processes, policies and revenue recovery objectives.

DAY TO DAY DUTIES:

• Managing day-to-day planned warrant visits for all activity types such as debt, inspection,
• exchange.
• Directing external colleagues to ensure visit completion in accordance with client requirements.
• Liaising with colleagues and management for escalated matters.
• Providing guidance & support when dealing with each call on an individual account basis.
• Pro-active and Re-active calls to our clients providing accurate account level detail.
• Preparing and distributing visit listings for timely checking accounts.

ABOUT YOU:

• Good/Competent I.T. skills with accurate keyboard skills.
• Excellent interpersonal skills and ability to communicate effectively with a wide range of people, both orally and written.
• Experience of telephone work is essential.
• Ability to work and deliver in a fast-paced environment with firm deadlines.
• Self-motivated with a positive attitude.
• Ability to react to change in a positive manner.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Scheduling Officer
BASED IN STRATFORD UPON AVON

Start Salary: £23,500.00
Contracted working hours: 37.5 hours per week, 09:00 - 17:00 with 30 minute lunch

Job Purpose

This role involves overseeing scheduling for all visit related activity, in line with internal processes, Client requirements, SLAs and company objectives, as well as scheduling and monitoring Rights of Entry Warrant applications and executions. You will be asked to liaise, both electronically and verbally, with field representatives. engineering and locksmith companies and various third party suppliers.

Responsibilities will include:

• Administer and contribute to the Agent recruitment process including Agent set up, and maintenance, on all relevant systems.
• Maintain and action postcode allocation and transfers as needed.
• Assist with the allocation of visits as required; pro-active work to be undertaken to ensure visits are allocated/completed within dictated timescales.
• Review of unallocated visits on a daily basis with a view to allocate to an Agent by including all available work within the area.
• Complete Agent work reallocation as and when required.
• Produce and distribute various MI as required.
• Create and issue new/replacement Agent ID cards and Agent LOAs for all Clients as appropriate.
• Manage and update a performance system for all Agents.
• Placing Engineer and Locksmith bookings in line with the relevant process and requirements.
• Dealing with and responding to any query in relation to any bookings made with Engineers and Locksmiths.

Skills and Attributes Required:

• Excellent I.T. skills with accurate keyboard skills.
• Excellent interpersonal skills and ability to communicate effectively with a wide range of people, both orally and written.
• Ability to work and deliver in a fast paced environment with firm deadlines.
• Self-motivated with a positive attitude.
• Ability to react to change in a positive manner.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.