Total 5,604 job vacancies in Kingston upon Thames, London, KT2 5BQ

Job Introduction

We are recruiting for a Service Advisor to join our Toyota Dealership in Stratford-upon-Avon. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.

Excellent basic salary with OTE of £33,000 plus benefits.

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

Role and Responsibilities

• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• A well-presented individual with a desire, attitude and character to succeed
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.

• To provide excellent individualised and unsupervised nursing care.
• To utilise and further develop advanced clinical specialist skills in order to provide the highest standard of individualised patient care.
• The post holder will play a key role in the nursing team to
provide a quality family centred and supportive environment where parents/carers can learn to care for their babies.
• To utilise a variety of strategies to communicate effectively with family/carers, the multidisciplinary team and pertinent agencies outside the organisation.
• To actively participate in and contribute to the management of the clinical area.
• To act as a mentor, teaching and supervising junior staff including, student nurses, student midwives, and health care support workers.
• St George’s Neonatal Unit is a perinatal medical and surgical referral centre, covering the South West London sector and beyond.
• The unit has a capacity of 40 cots, 12 of which are intensive care, 12 high dependency and 16 special care.
• The service has a large workforce of 200 staff with nursing roles ranging from Neonatal Assistants to Advanced Neonatal Nurse Practitioners.
• Following recent internal promotions, exciting opportunities are now available for prospective Band 6 nurses to join our thriving team.
• You will need a minimum of 6 months experience post completion of an accredited neonatal course. In return we can offer you a wide breadth of experience as you progress your neonatal career.
• There will also be an opportunity for you to visit the ward and meet with the department!

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).



After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

Please see the attached supporting document which contains more and person specification information about the role


This advert closes on Monday 25 Nov 2024

Proud member of the Disability Confident employer scheme

Organsational----Convene meetings, prepare agendas and ensure distribution of minutes as necessary Carry out audits and reports as required. Work closely to support all the administrative and reception staff functions and processes Oversee the rotas and annual leave for clinical staff in the practice and co-ordinate locums when necessary. Be responsible for staff induction programmes. Patient Services---Maintain registration services and monitor patient turnover and capitation. Be the first point of contact for patient complaints and queries Manage patient surveys. Oversee and manage the appointments and rotas. Patient risk management including the investigation of incidents. Provide the second point of contact for patient advice, queries and complaints that have not been successfully dealt with by the reception supervisor. Assist the PM and responsible Partner to provide an effective complaints management system. Liaise with the Patient Participation Group and Practice Health Champions. Information management and technology Be the first point of contact for IT issues within the practice. Work with system suppliers and the PM to solve any problems. Work with the PM to ensure the practice has effective IT data security. Human Resource----Manage training records and schedules for all staff to ensure everyone is up to date. Keep personnel records and attendance records. Assist the PM in any major changes to the workforce. Liaise without-sourced HR advisors as directed by the management team Line manages the Reception Supervisor. Overall management of the reception and admin teams. Carry out appraisals and performance reviews for reception supervisor and office staff.

Principal duties to include: To undertake advanced OT and generic assessments of individuals with respiratory problems that affect their functioning, also including environmental factors. These patients will have a complex and/or chronic presentation. To provide assessment and intervention of psychological issues and breathlessness on daily functioning; to improve management of daily life and chronic respiratory condition. To participate in the provision of Occupational Therapy assessment and education sessions within Pulmonary Rehabilitation programmes across the North Surrey locality. To devise patient centred-treatment plans through selective techniques and graded activities to ensure that the individuals full potential is developed or maintained. To communicate effectively to the multi-disciplinary team to promote patient safety and the management of risk To provide an effective high quality service to a patient, helping to develop the service according to patient need and available resources To take a role/contribute in the supervision and teaching of the Therapy Technician in the Respiratory Care Team. To demonstrate leadership skills and contribute to service development and monitoring standards of practice. To undertake evidence based projects, including recommendations for change in practice and to lead where appropriate in departmental evaluation/research. To take a role/contribute in teaching/supervising acute and community OT staff and to influence across organisations the implementation of best practice in respiratory care To promote the role of OT with Respiratory patients to other professions. Communication / Relationship Skills To communicate any changes in care plan or treatment approach to lead Occupational Therapists as needed and members of the MDT. To communicate effectively within the multi-disciplinary team to ensure that the safety of individual patients is considered as part of a holistic approach to care. To take responsibility for additional communication with outside agencies i.e. writing specific specialist reports for case conferences, police for the vulnerable and child protection process To be able to communicate complex and sensitive information to patients, carers and other staff including imparting unwelcome news relating to their rehabilitation potential, communicating with bereaved relatives, and gaining consent for treatment. To ensure timely and effective communication with senior staff on all professional matters. To attend staff meetings and actively participate ensuring understanding of information imparted. Assess patients understanding of treatment proposals, gain valid consent and have the capacity to work within a legal framework with patients who lack capacity to consent to treatment. To use a range of verbal and non-verbal communication tools to communicate effectively with patients in order to progress rehabilitation and treatment programmes. This may include patients who will have difficulties in understanding or communicating, e.g. patients who may be deaf, blind, or be unable to accept diagnosis or presenting condition. To be able to manage potentially stressful, upsetting, or emotional situations in an empathetic manner. Analytical / Judgmental Skills To use investigative and analytical skills to assess complex patients and support junior/other staff with their patients as required. To make diagnosis of perceptual/cognitive and functional difficulties from generic or specialist OT assessment without medical backup. Responsibilities for human resources including personal and people development Under the supervision of Lead Occupational Therapist, to assist in day-to-day operational management of the Occupational Therapy service in Respiratory Care. To supervise junior staff, therapy assistants and students. To participate in the appraisal scheme as an appraisee and appraiser. To be responsible for the supervision of students on placement having attended a fieldwork supervisors course. To provide professional supervision for junior /therapy technicians as appropriate to ensure that services meet standards as laid down by the Royal College of Occupational Therapists. To be responsible for and actively record your own personal development. To keep abreast of new developments. To undertake clinical reasoning sessions and reflective practice sessions as participant and facilitator To participate in any training sessions as a recipient and facilitator. To disseminate any training received to other staff and health care professionals. To provide objectives and personal development plans for staff. To participate in induction of new staff into the MDT. To be responsible for the training of members of the MDT, junior staff, students, or assistants/technicians working in the Respiratory Care Team, including being available in an advisory capacity. Health, safety and security Post holders have a responsibility for promoting the health, safety and security of patients and clients, the public, colleagues and themselves e.g. Responsibility level is either: Assist in maintaining own or others, Monitor and maintain, Promote or develop, etc. This is in addition to general categories listed below To comply with fire, health and safety and other trust and departmental policies. To take reasonable care of own health and safety and follow all relevant health and safety policies and procedures. To ensure that all equipment defects, accidents, incidents, near misses and complaints are reported to your line manager and the lead Occupational Therapist immediately. To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity. To comply with the requirements of the Data Protection Act. To comply with the Trusts policies on equal opportunities, the consumption of alcohol and non-smoking. To ensure that all staff and site users working within immediate area of responsibility receive all necessary health and safety information. To be responsible for the safe use of equipment used in carrying out Occupational Therapy duties adhering to Trust and department policies and procedures. This includes competence and accuracy to use equipment by yourself and other healthcare professional, carers and patients. To carry out advanced risk assessment for sole working in patients homes, and in other community settings to ensure safety of self, patient and members of the public. To carry patients and/or equipment in your car ensuring you have adequate insurance, following negotiation with management and adhering to relevant Trust policies and departmental guidelines. When working in the community, work as a lone practitioner with telephone support if required. Responsibility for Policy and Service Improvement/ Development Contribute to the overall development of the organisations therapy and rehabilitation services and policies. To be responsible alongside the Lead Occupational Therapist for the setting and monitoring of standards and policies of clinical practice for the service and evaluate outcomes. Responsibility for Audit/Research & Development To participate in appropriate work related evaluation projects and to be aware of current research relevant to the specialty. To participate in any relevant clinical governance projects and audits To evaluate your own clinical effectiveness To evaluate the outcomes of your interventions. Quality Post holder has a responsibility for maintaining quality of own work, encourage others, contribute to improving quality or developing a culture to improve. This is in addition to the general category listed below. To maintain accurate and timely statistical information as required by senior staff and managers. To keep accurate statistical records in line with the departmental procedures. To produce appropriate information for the use of service users. To ensure that patient documentation adheres to RCOT and CSH standards. To work as part of the MDT to provide an efficient and effective service. To achieve and maintain a high standard of clinical care using evidence based practice and encourages this throughout your team. To be responsible for ensuring best practice is used and to identify areas where evidence based practice might be developed To demonstrate a high level of understanding of clinical governance and clinical risk and to keep up to date with clinical developments, analysing current research and implementing in own area. Freedom to Act Level of accountability for own actions and extent of access to supervision, guidance by policies and standard procedures e.g. Works autonomously / lead specialist/ carries own case load or directly responsible to Trust board for actions, etc. To be professionally and legally responsible and accountable for all aspects of your professional activities working within the codes of practice and professional guidelines. To use a range of treatment/ management options in formulating programmes of care. To be responsible as an autonomous practitioner and to undertake a significant specialist clinical workload. For full details of the job description, please refer to the Job Description file.

Please see the attached Job Description and Person specification for more information on the role requirements and duties.

Please see job description and person specification attached to this advert for detailed description about this role. Alternatively contact the Team Manager(s)whose contact details are listed below.

This post is a middle management position within a Community Substance Misuse Service. The post-holder will be required to function as both a manager and as a senior clinician and lead a team which has a strong emphasis on social inclusion, recovery and engagement in a community drug service. Clinically there is an expectation for the post holder to work with individuals with the most complex substance misuse, mental health and physical health problems.

Package Description: At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as Care Home Deputy Manager. ABOUT THE ROLE Your focus as Care Home Deputy Manager will be to support the General Manager to operate a compliant and effective person-centred care home which provides a safe, caring and stimulating environment for residents and their visitors, whilst meeting stringent professional and statutory standards and commercial performance targets. Other responsibilities will include: Providing on-going inspirational leadership and management to the staff team. Ensuring that medication policies and procedures are adhered to and support with the reviewing of medication and administration. Monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans. Completing monthly audits, quality indicator report and any other report as required. Attending weekly clinical meetings and monitor clinical risk areas in the home. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidate must: Have a minimum of two years experience working in a similar care environment, in a management position. Have excellent leadership and management skills. Have the ability to communicate effectively verbally and in writing and be competent in use of IT systems. Be adaptive and flexible to cover a range of responsibilities at short notice. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other. Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Develop individual competence and knowledge through experience and training which will enable autonomous practice and support the provision and evaluation of seamless specialist nursing within Moorfields, ensuring patients receive the highest standard of clinical care. Through work-based learning and development, develop specialist knowledge and skills, demonstrated through the provision of advice, education and support to staff, patients and their families and carers. Provide a seamless, high-quality service from referral through to assessment. Plan, implement and review care, referring to other specialists as required. Provide guidance to staff, patients, their families, and carer on pathway navigation, seeking support, guidance and advice from more experienced colleagues from within the team or affiliated teams as required. Supervise, carry out and assist with clinical procedures/practice as required, ensuring optimal recovery to health of the patients in accordance with trust policy, procedures, guidelines, and expanded practice protocols. Delegate these tasks as appropriate

Package Description: Shift Details: Bank contract , hours may vary At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as Care Assistant. ABOUT THE ROLE Your focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents. Other responsibilities will include: Assisting residents in all their personal hygiene care ensuring optimum independence, dignity and respect of individuals at all times. Recognising and understanding clinical risk areas in residents such as weight loss, pressure sores, risk of falls, sign of infections and escalate any identified risks in a timely manner. Acting courteously towards residents and their visitors, respecting the dignity and individuality of each resident. Practicing safe systems of work across the range of task. ABOUT YOU To be successful in your application, you will live our values of caring, supportive,honest, respectful, and accountable in all that you do.Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role. Our ideal candidate must: Have the ability to communicate effectively both verbally and in writing. Demonstrate initiative and be respectful towards the residents and other people in the home. Be an efficient worker who can carry reasonable instructions from other team members. Be able to be adaptive and flexible to cover a range of responsibilities at short notice. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other.Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs

To coordinate requirements and responses from both internal and external stakeholders with regards to FOIs and SARs service delivery. Act as the first point of contact for Information Governance enquiries, some of which will be of a confidential nature, referring callers onward where appropriate. Assist with Information Governance audits of clinical and corporate departments to ensure compliance information governance standards. Manage and update the information governance staff intranet and website pages. Promote and raise awareness of information governance by working with the Information Governance Manager to plan, organise and deliver training programmes to all levels of staff in the organisation. This includes staff induction, mandatory training and face to face. Assist and monitor Information Governance training reports and chasing staff members who are non-compliant Working within Trust policies and procedures, legislation and NHS standards. To maintain confidentiality and observe data protection guidelines. Attend internal and external meetings representing the information governance team To liaise and consult with departments, officers, local authorities, outside bodies and individuals as necessary by building a network of champions to support you in the role. Plan and manage own workload to weekly, monthly and annual timescales to ensure continuity of service. Demonstrate excellent time management skills and ability to work under pressure and meet tight deadlines. Supporting the implementation of Trust policies, strategies and supporting procedures. Undertake systematic Data Protection Act compliance audits in accordance with national guidance. Participate in team, professional and personal development activities and promote a commitment to continuous development and improvement. Support with requirements of the Data Security and Protection toolkit submission Support with the maintenance of the Information Asset Register and registration of new Assets and Administrators Deliver against agreed objectives, achieving quality outcomes. Organise meetings or events and assist in the diary management requirements of individuals in connection with IG projects.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.

Please see the attached supporting document which contains more and person specification information about the role. For more details about the role and department please see our attached candidate information pack.

Clinical staffing (to include key research/practice interests) a. The post provides excellent experience in acute and elective cranial and spinal neurosurgery and is suitable for those pursuing a career in neurosurgery. b. The post is not recognised by the Royal College of Surgeons for Training purposes. Seminars are organised for further postgraduate teaching and there are opportunities to take study leave. c. There are weekly MDT meetings with Neurovascular, Neuro-oncology, Skull Base, Pituitary Complex Spine, CSF Disorders, Craniofacial, and Functional subspecialties. 3 Key areas of responsibilities Provide high quality care to patients in Neurosurgery The post holder must be medically qualified and maintain GMC registration. o To develop and maintain the competencies necessary to carry out the duties required of the post. o To ensure patients are involved in decisions about their care and to respond to their views. Research, teaching and training o Where possible to collaborate with academic and clinical colleagues to enhance the Trusts translational research portfolio, at all times meeting the full requirements of research governance. o To provide high quality teaching to medical undergraduates and members of other health care professions as required by Clinical Director. Performance management o To work with medical, nursing, allied health and managerial colleagues to ensure high performance in the following areas: Clinical efficiency e.g. LOS reductions, reducing cancelled operations and DNA rates. Quality of outcomes e.g. infection control targets, reducing re-admission rates Operational efficiency e.g. day-case rates, waiting list activity and demand management. Governance o To participate in clinical audit, incident reporting and analysis and to ensure resulting actions are implemented. o To ensure clinical guidelines and protocols are adhered to by junior medical staff and updated on a regular basis. o To keep fully informed about best practice in the speciality areas and ensure implications for practice changes are discussed with the divisional director/clinical director o To role model good practice for infection control to all members of the multidisciplinary team. Leadership and team working o To demonstrate excellent leadership skills with regard to individual performance, clinical teams, the Trust and when participating in national initiatives. o To work collaboratively with all members of the multi-disciplinary team and Imperial College London as required. o To resolve conflict and difficult situations through negotiation and discussion, involving appropriate parties. o To adhere to Trust/departmental guidelines on leave including reporting absence.

Clinical: The post holder will take part in a full shift rota, along with other trainees, which provides 24 hour care for patients including weekends and night shifts. This includes; Immediate responsibility for care of up to 22 critical care patients Responsible for the admission and discharge of patients Liaising with other departments and specialties as appropriate Maintaining inpatient records Ordering routine and emergency investigations, and receiving and reviewing their results Managing routine and unexpected problems on the critical care unit as they arise Reviewing and admitting new admissions and referrals from both the emergency department and wards Transfer of patient to radiology etc. as appropriate Compliance with Trust and departmental protocols and guidelines As the post holder will be responsible for the assessment and management of critically ill patients with indirect supervision, significant prior experience in intensive care medicine is essential including advanced airway skills and excellent written and spoken English. This post will include care of patients with suspected and conformed coronavirus. Administrative: Candidates must possess full GMC registration with a license to practise at time of application Research: There are no specific research duties in this post, however there may be opportunities to take part in ongoing clinical trials. Teaching: The department has a strong teaching commitment to junior doctors. There is both formal and informal training as well as educational supervision and guidance for the postholders provided in each attachment. Formal study-leave to attend relevant regional and national courses, (allocation the same as regional trainees) with reimbursement of expenses (according to Trust policy and up to the annual leave limit) also provided. A number of educational sessions are provided, there is also access to the departmental, Trust and regional teaching and courses, such as preparation for FRCA and FFICM examinations. Critical Care units run weekly formal teaching as well as journal clubs, exam practise, self-directed learning and practical procedure teaching. The opportunity exists for the post holder to attend educational sessions within other departments of the hospital.