Please review the full Job Description attached in the 'Supporting Documents' section Main Responsibilities 1. Delivering.....
Please review the full Job Description attached in the 'Supporting Documents' section Main Responsibilities 1. Delivering a quality service Recognise and work within own competence and professional code of conduct, to: Contribute to clinical governance activities / clinical audit to ensure continual improvement of service delivery. Contribute to complaints responses / reviews, significant event, peer review and other shared learning activities. Provide services to the practices patient population to the highest possible standard ie QOF. Take action if standards are not met (self or others). Work to agreed standards, monitor and maintain the standard of care offered. Effectively manage own time, workload and resources. Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate Evaluate patients response to health care provision and the effectiveness of care Support and participate in shared learning across the practice and wider organisation 2. Communication and Relationships Demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment Act as an advocate when representing patients and colleagues Produce written documents that evidence the contribution of the clinical team to the practice priorities Provide and receive confidential and complex information from a range of sources, and escalating as required. To identify and use the most effective means of communication, appropriate to the situation and individuals involved. To manage own behaviour in a positive manner to maintain effective working relationships To always behave professionally and uphold the reputation of the Practice To observe complete confidentiality of all information including awareness and adherence to the legal requirements of the Data Protection Act. 3. Analysis and Judgement To ensure you are competent and appropriately trained to carry out your areas of responsibility. Ensure you undertake mandatory and statutory training requirements Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines Apply infection-control measures within the practice according to local and national guidelines Advocate for policies that reduce environmental health risks, are culturally sensitive and increase access to health care for all Interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice Recognise and inform managers of any matters requiring their immediate attention or expedite and progress issues with appropriate lead, as and when necessary, to ensure that deadlines are met. Participate in the local implementation strategies that are aligned to the values and culture of general practice 4. Planning and Organising Prioritise own and others workload and ensure effective time-management strategies are embedded within the culture of the team Expectation to be flexible in undertaking any other duties as deemed appropriate to the role 5. Service and Policy Development To be aware of relevant Practice related policies/procedures relevant to the post. Develop clinical standard operating procedures with leads, where required. 6. Personal Development Take personal responsibility to ensure any mandatory training is undertaken. Be willing to undertake additional training and development as identified at annual appraisal. Works in conjunction with senior management, assessing own learning needs and undertaking learning as appropriate. 7. Information System use and management Use relevant IT systems to support role including SystmOne, Team Net, Word, Excel, Access, and other systems where necessary. 8. Freedom to Act and Autonomy Expected to work on own initiative regarding own allocated work. The post holder will be required to manage own workload and will be required to adjust priorities as required to meet continually changing service needs. Work is discussed in regular supervision sessions and the post holder is responsible for deciding which issues need to be referred to Line manager. To ensure that relationships and own behaviour is managed in line with the practice policies To always work with due regard for personal safety, adhering to Health & Safety requirements of the service. 9. Equality, Diversity & Inclusion (ED&I) A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law. Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect. Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect. 10. Safety, Health, Environment and Fire (SHEF) This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy and the practice infection control policy and published procedures. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation. 11. Confidentiality This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service. 12. Collaborative Working All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner. 13. Security The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.
