Summary
The Regional Director Security Operations (RDSO) is responsible for leading a multi-disciplinary team that executes a global security operations program for a multi-national IT organization. Services provided include security operations, safety, budget and financial execution, logistics, and employee recruitment, onboarding and training. The security operations program is comprised of regional security man-guarding functions, a security operations center, development and management of security operations metrics, branch liaison, personnel management and driving key security operations projects and initiatives for datacenters on a multi $100M global Client account. Direct reports may include field based Regional Security Managers, as well as shared services/program management resources to include Regional Operations Coordinator, Security Design PMOs and other Security Operations personnel. The RDSO is accountable for datacenter security operations service delivery, enhancing safety culture, driving innovation and process change across the program and staff engagement and development. The RDSO is expected to advance operational security and business relevancy while collaborating with the client, fellow RDSOs, Securitas business divisions, associate contractors, global business partners, and other supporting teams. This position reports directly to the Global Director of Operations.
Essential Functions
- Strategically aligns a multi-disciplinary team into a singular, cohesive group; prioritized to meet the client’s data center security operations requirements.
- Anticipates, develops, drives, and operationalizes the business’ most strategic priorities to meet service requirements, exceed quality targets and optimize field security operations effectiveness.
- Acts as a trusted advisor to the Global Director of Operations and Client directors while also facilitating a healthy rhythm of team and business operations forums.
- Proactively manages the region’s multi-disciplinary team to effectively execute and communicate (inward and outward) the security operations scope, strategic goals and deliverables.
- Create strong internal and external networks, ensuring alignment between the regional operations teams, the shared services platform, and the Client.
- Nurture Client relationships and internal relationships across all pillars.
- Ensures the multi-disciplinary regional team is functioning effectively and efficiently, with security operation non- negotiables, process enhancement and scalability at the forefront of decision-making.
- Holds team members accountable for their commitments, removes roadblocks to their work, and leverages organizational resources to improve delivery.
- Provides regular reports that communicate team performance, project delivery, progress to milestones, and impacts to service delivery, meeting required client SLAs and KPIs.
- Acts as the Datacenter subject matter expert on Operations Standard Operating Procedures (SOP); evaluates effectiveness and adherence to the Operations SOP and provides recommendations for improvement.
- Actively seeks and creates opportunities for collaboration across customers, partners, and internal groups to drive long- term solutions.
- Leads program-wide projects and initiatives that encourage process improvement and innovation and the use of tools that support the program across teams.
- Drives an effective and holistic approach to project completion and consistent communication and messaging.
- Facilitates teamutilization of data analytics; leads development and execution of strategic, analytical frameworks and high- quality complex models and forecasts to guide operational decisions.
- Create and deliver executive level presentations and dashboards on business strategy, insights, and execution to client senior management.
Performs additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.
- The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
- All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
- Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
- In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
- All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
Minimum Hiring Standards
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
- Must have a reliable means of communication, such as cell phone.
- Must have a reliable means of transportation (public or private).
- Must hold or be able to obtain a valid driver’s license or equivalent.
- Must have the legal right to work in the country where the position is located.
- Must have the ability to speak, read, and write English proficiently.
- Must have a high school diploma, secondary education equivalent, or GED.
- Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
Education/Experience
- Bachelor’s degree in business, management or related field and 10-15 years of progressive management roles in physical security, contract security, or account management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
- 3-5 years of experience in a director level position.
- Datacenter experience a plus.
Special Requirements
- Able to travel (international or domestic, as required) approximately 25% of the time or more, occasionally with limited notice.
- Able to work evening or weekend hours when required, such as during an emergency event or crisis.
Competencies
- Ability to influence without authority and identify shared goals to achieve business objectives.
- Ability to provide positive direction and motivate performance.
- Ability to build relationships quickly and work collaboratively across multiple teams.
- Excellent oral and written communication skills required for preparing clear, concise, and grammatically correct materials and communicating information effectively to others.
- Experience communicating with the C-Level employee down to the entry-level employee
- Able to conduct presentations and facilitate group meetings, both in person and online.
- Ability to track and maintain scheduled assignments.
- Ability to maintain professional composure when dealing with unusual and stressful circumstances.
- Knowledge of business operations management and human resources administration.
- Demonstrates leadership skills, including planning, organizing delegating, problem solving, training, coaching, and praising or disciplining staff in a positive manner.
- Strong customer service and service delivery orientation.
- Ability to adapt to change in the external environment and organization.
- Ability to multi-task and complete assignments concurrently in a fast-paced environment.
- Experience communicating and presenting to an executive level audience.
- Knowledge of security operations and procedures applicable to a 24-hour facility.
- Knowledge of supervisory practices and procedures.
Working Conditions and Physical/Mental Demands
With or without reasonable accommodation, it requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:
- Required ability to manage multiple tasks concurrently.
- Computer usage, which may include prolonged periods of data analysis.
- Handling and being exposed to sensitive and confidential information.
- Regular talking and hearing.
- May be required to use vehicle in the performance of duties.
- Frequent lifting and/or moving up to 10 pounds, and occasionally up to 25 pounds.
- Close vision, distance vision, and ability to adjust focus.
