Total 92 Manager job vacancies in Luton, LU1 3LU

Are you an experienced School Business Manager with a dynamic outlook?

I am working with a inclusive and innovative KS3 and KS4 Pupil Referral Unit who is looking for a committed School Business Manager who can make a difference in the workplace.

This school is a centre of excellence in alternative provision offering academic and vocational qualifications to students from within the local authority, alongside a short stay provision to provide supportive interventions for identified mainstream students, and an outreach team providing targeted support to secondary students within mainstream schools.

Responsibilities and Requirements:

- Management of the strategy and operation of business functions within the school, including ICT

- Financial Management, including budget and procurement

- Ensuring maintenance of Health and Safety, facilities management

- Human resources management

- General management of team and administration

Experience required:

• Experience of managing a budget of £3.5million +
• Experience of proactively commissioning and developing partnerships with external providers of services
• Experience of negotiating and agreeing contracts
• Experience working in a school or college setting at a management level
• Experience of working with local authorities, parents, professionals and other stakeholders within an educational setting
• Experience of effectively leading and managing people

This is a full time, 52 week permanent role with the opportunity to work from home during the holidays.

If you have the relevant experience in a role like this and you would like to work in a diverse school that offers opportunities to grow as a leader, we would love to hear from you. If you know of anyone who would be, we have a fantastic refer a friend scheme.

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

As Kitchen Team Leader at the Arden Oak - Harvester, you will support the Head Chef in building a kitchen to be proud of. You will be the master of the menu with a passion for serving great food and training great people. Does this sound like you?

Join us at Harvester, the nation's family favourite. Famous for our fresh rotisserie chicken, sizzling grills and unlimited salad bar, we pride ourselves on offering feel good dining for the nation. Fancy a fresh start? We want to hear from you.

WHAT’S IN IT FOR ME?

• Flexible shifts to fit around you.
• A massive 33% discount across all our brands. Whether its date night at Miller & Carter or a family roast at Toby Carvery, we’ve got you covered.
• 20% discount off all of our brands for friends and family.
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Opportunities to grow with paid for qualifications.
• Opportunity for progression; on average 200 Chefs are promoted to Head Chef every year.
• Discounts on gym memberships.
• Team Socials – work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS KITCHEN TEAM LEADER YOU’LL…

• Train and inspire your Chefs and Kitchen Team to deliver food to be proud of.
• Be driven to smash targets with your team.
• Support with food ordering, food preparation and stock control.
• Have mastered the art of working with a branded menu.
• Oversee that your team conforms to health and hygiene regulations.

Haven't got a CV to hand? Don't worry you don't need a CV to apply

Proud member of the Disability Confident employer scheme

About us...

Luton Hoo is the quintessential English country house hotel. Befitting a location of such historical importance. With our 2 Rosette Restaurant and award-winning Adam’s Brasserie we are committed to delivering hospitality to the highest standard. Our five-star facilities include 228 unique bedrooms and suites, luxury spa, 18-hole championship golf course, state of the art conference facilities, shooting school and much more.

A bit about what you will do...

• Overseeing a well organised shift to ensure guests receive the best service
• Responsible for control procedures on reception and the security of cash, keys and guest data.
• To train all team members to the required hotel standards Think of ways to improve standards and create even higher service levels for our guests
• Plan ahead and ensure staffing levels are accurate and sufficient
• Driving sales/upselling at reception
• To undertake front of house duties
• To build a good rapport with all guests and try to resolve any complaints/issues

More about you...

• Providing a high-quality service comes naturally to you.
• Strong organisational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within a 5-star hotel is a significant advantage.
• Opera PMS experience

What’s in it for you…

Competitive salary

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.
• Complimentary on-site parking is available whilst on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

Job Title: Pharmacy Manager
Location: Norbury (SW16 3LU)
Hours: 44.75 hours per week – alternate Saturdays (we will consider candidates looking for part time hours)
Salary: £61,000 FTE (based on 45 hours pw) – negotiable depending on experience


Healthcare at Superdrug

With an extensive network of 200 pharmacies across the UK and over 60 health clinics, we're at the forefront of accessible and quality healthcare. If you're passionate about making a difference to the nation’s health, come be a part of our dedicated team and help shape the future of healthcare.

What’s in it for you?

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver that Superdrug feeling! In return we give you:

• A competitive salary plus bonus potential of up to 25% (based on performance)
• Up to 33 days holiday (including bank holidays)
• Instant access to Wagestream - a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it.
• Amazing discounts - Up to 30% discount at Superdrug for you and a nominated person plus discounted services including Online Doctor
• AvivaDigicareWorkplace+ you and your family will get access to an app that gives you free healthcare services like Digital GP, mental health consultations and an annual health check.
• Excellent training and development opportunities
• Cycle to work scheme.
• Annual GPhC fees paid.
• Attendance to our annual Healthcare conference.
• Enhanced maternity/paternity/shared parental/adoption leave, company sick pay and pregnancy loss and support

The Role

Our Pharmacy Managers go beyond just great management skills. We’re after people who can bring real commerciality and leadership to their pharmacy, inspiring every person who works there to exceed targets and deliver exceptional service. As a Superdrug Pharmacy Manager, you will have day to day responsibility for your team, stock, operational and GPhC (PSNI) standards. You will receive direct line management support from your Regional Healthcare Manager.

Our Pharmacy Managers are extremely important to us; we recognise that you could be our Regional Healthcare Managers of tomorrow.

About You

• Must be a GPhC qualified pharmacist.
• Preferably with experience of working in a community pharmacy.
• Strong leadership qualities.
• Have an understanding of NHS pharmacy funding and how to maximise profit through the achievement of targets.

Joining this market-leading electrical distribution business in Luton as a Graduate Trainee Sales Manager, you will immerse yourself in an intensive training period and progress quickly to building relationships with B2B customers.

The business has a proven track-record of developing graduate talent to management level. They are a dominant force in their industry with an impressive £1.7 billion turnover. With hundreds of UK locations, they are a growing business that offers graduates a fantastic platform to launch their careers.

The Role

Joining this business as a Graduate Trainee Sales Manager, you will:

• Immerse yourself in an intensive training period and gain insight into various areas of the business
• Receive product, skills and industry sales training both in-house and with external training providers
• Complete a programme of professional sales training
• Work closely with an experienced senior manager mentor
• Quickly progress to a key business development role within the business
• Build relationships with B2B customers
• Manage key customer accounts and your own diary

With this group of companies, your development is limited only by your own ambition. You will be given the tools to be successful, make an impact and progress and many graduates go on to run their own business within the group.

The Rewards

As a Graduate Trainee Sales Manager, you will receive:

• Thorough training tailored to you
• An initial salary of £27,500 - £29,000 with regular salary reviews
• Your cut of the company's profits in the form of an uncapped bonus
• Further progression opportunities
• A company car (upon progression to field-based role)
• 25 days holiday plus bank holidays
• The opportunity to establish a career with a well-renowned business - opportunities with the group are highly sought after by industry professionals

Required Skills

To be successful in this graduate sales role, you should be:

• A business-minded graduate
• An excellent communicator
• Money-motivated and driven to succeed
• Confident, competitive and outgoing
• In possession of a full UK driving licence

Apply today to find out more!

Production Manager

The Client
Our Client is a well established company within the water treatment industry. For four decades they have forged a well deserved reputation at the forefront of this industry in the UK. In addition to distributing standard products their ability to build bespoke water treatment solutions to a customers specification has helped set them apart from the competition.

The ROLE
Due to continued success they now require a Production Manager to oversee the production process. The successful candidate will be required to:

* Lead a small team of multi-disciplined (mechanical and electrical) assemblers
* Plan production schedule
* Order the products to ensure stock levels remain adequate
* Quality standards
* Monitor the production processes and adjust schedules as needed
* Monitor productivity rates and product standards
* Liaise with different departments, teams and companies, e.g. suppliers, managers, clients
* Ensure customer orders are completed on time and to budget

The CANDIDATE
Our client is looking for strong applicants with experience in a similar role, the right candidate will:
* Posses a background in assembly/production
* Production planning/scheduling experience
* Multiskilled
* Supervisory/Management experience

Location: Based in Hitchin
Suitable living locations for this role would include;
Hitchin
Letchworth
Stevenage
Barton-le-Clay
Henlow
Royston
Luton
Dunstable
Shefford
Stotfold

Alternative Titles - Production Manager, Assembly Manager, Production Supervisor, Mechanical Assembly Supervisor, Production Planner, Production Scheduler

Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.
INAND1

Bodyshop Manager

Location: Luton

Salary: £55,000 - £60,000 p/a (DOE) Plus up to £24,400 in bonus p/a

Car allowance: £6,500 p/a

Hours: 45 hours per week, Mon-Fri

Job Description:

Our client is looking to recruit a Bodyshop Manager / Bodyshop Controller / General Manager for our body shop to facilitate and oversee the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair - on time, every time.

The successful candidate will deliver exceptional market-leading customer service by actively managing the delivery of a first-class customer service journey. This will be achieved by the Bodyshop Manager / Bodyshop Controller / General Manager exercising a proactive control of the customer experience, from initial booking into the final return of the vehicle.

Responsibilities of a Bodyshop Manager / Bodyshop Controller / General Manager:

• To deliver financial results in line with agreed budgeted requirements
• To manage site resources and costs to optimise capability and profitability
• To actively and effectively manage work provider and supplier relationships
• To manage compliance to all company processes as well as current Health & Safety, PAS125 and manufacturer standards.
• To deliver structured individual performance management processes
• We are looking for somebody with a full driving licence, a professional appearance, excellent communication skills and the ability to show a calm, confident approach.

Skills and Qualifications of a Bodyshop Manager / Bodyshop Controller / General Manager :

• Delivery of proactive performance management
• Knowledge of repair methodology and modern repair techniques
• Staff recruitment and current HR policies
• Audatex experience
• Preferably an IMI / ATA qualification

Ideally, we are looking for somebody with an in-depth knowledge of current management systems and tools as well as the ability to interpret printed estimating package information; however, this is not an essential requirement, but very desirable.

Please contact Michael Godden at Tru Talent on 07743073044 or 01202 237129, using reference (Bodyshop Manager - Luton) or if you can 'Apply Now'.

Assistant Store Manager – Luton (Pets at Home, Retail Management Jobs)

Who are we?
We’re Pets at Home, a well-known name in the UK pet care industry. If you love pets, you might already be familiar with our range of Pet Care Centres, Pets Grooming salons, and Vets for Pets practices across the country. Our community-focused pet care stores are where local people come together to support local pet owners and their pets.

What’s the role?
We’re looking for an Assistant Store Manager to join our team in Luton. Reporting directly to the Store Manager, you’ll be a key part of the retail management team, ensuring smooth daily operations. As Duty Manager, you’ll take full responsibility for the store in the absence of the Deputy or Store Manager. You’ll lead from the front, managing everything from recruitment, stock control, and store standards to driving sales and ensuring exceptional customer service.
Your role will include:
• Overseeing store operations when the Store Manager or Deputy Manager is unavailable.
• Maximising sales and driving performance to achieve key KPIs.
• Leading and inspiring your team to ensure a fun, customer-focused environment.
• Maintaining high standards across the store, ensuring it’s a great place to shop and work.
• Collaborating with the management team to create a seamless retail experience.
We’ll provide you with industry-leading training, equipping you with the skills and knowledge to deliver top-tier service and care for our customers and their pets.

Who are we looking for?
• You’ll have at least 6 months of hands-on supervisory/management experience in a retail environment.
• Passionate about retail with a track record of delivering great results and high standards.
• Flexible to work a 7-day shift pattern, including weekends.
• A strong team player with excellent communication skills, able to engage and motivate your team.
• Ready to take on 6 months of training, covering everything from customer service and health & safety to caring for pets.

Benefits
We reward and recognise our retail management team with a comprehensive benefits package that supports your mental, emotional, and financial well-being. Here’s what you can look forward to:
• Annual bonus
• 28 days paid leave (rising to 33 days after 2 years), including 8 bank holidays.
• Birthday day off – celebrate your day!
• Life Assurance – 4x your annual salary.
• Company pension contribution of 4%.
• Colleague discount of 20% across Pets at Home, Pets Grooming, and Vets for Pets, plus 30% off our own brand.

“Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!”

Apply Now
Don’t wait! If you’re interested in this Assistant Store Manager role in Luton, apply today to avoid disappointment. We reserve the right to close the vacancy early due to the high volume of applications.

Manage and coordinate daily staff work, deliveries, and customer service.
Assist the Director in running the store efficiently, including handling complaints and problem-solving.
Supervise staff and support Customer Service Managers, especially during busy periods or absences.
Implement and monitor health and safety procedures, ensuring compliance on the shop floor.
Reconcile daily accounts and report to the Director.
Conduct performance reviews for managers and Store Assistants, ensuring all health and safety regulations are followed.

Join our team!

Are you a passionate Chef Manager? If so, we'd love you to join our fantastic catering team at Windmill Hill Primary!

This role sits within our Education division - catering for students. Dedicated to providing high-quality, nutritious, fresh, and sustainable food for our younger generation, we're 100% committed to supporting a healthy diet. At Taylor Shaw & Edwards & Blake, we're driven by the knowledge that young people deserve and need the best food for their wellbeing; we do food with a difference.

What you'll be doing...

As a Chef Manager you will have plenty of responsibility and opportunity to grow in your role, becoming a critical member of our team of 2, preparing and serving 60-70 meals per day.

Responsibilities:

• Ensure the food is to the highest standard
• Ensure the kitchen and service area are always clean, well-presented, and well-stocked
• Keep up to date with menus and what food is on offer
• Offer a warm and friendly service
• Ensure COSHH, Food Safety, and Health & Safety are followed

Elior is committed to safeguarding children and colleagues. Candidates that are shortlisted for this role, will be required to have an Enhanced Disclosure and Barring Service (DBS) check and two suitable references.

Working Pattern: Monday - Friday, 35 hours per week, 8:00am - 2:00pm, term time only

What can you bring?

In this role:

• Possess a passion for food
• Focused on the front line
• Genuine interest in customer service excellence
• Team player
• Previous catering experience is essential
• Previous experience in a managerial role is desireable

Our way of saying thank you...

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.

Support Your Way of Life:

• Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments
• Term Time Holidays offering you flexibility
• Family Leave: Prioritise family commitments with flexible leave options
• Paid Charity Leave: Make a positive impact with two additional paid days for charity work

Big Enough for Growth, Small Enough to Connect:

• Opportunities for career progression while developing a close-knit community

Supporting You Through Life's Ups & Downs:

• Access mental health support & comprehensive wellbeing benefits

Keeping Finances & Wellbeing in Mind:

• Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle-to-work scheme

Why it's great to work for us...

Elior is a multi-award-winning people business and one of the UK's leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

• Workplaces & Office Space
• Sporting Venues & Stadiums
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we're committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That's why 85% of colleagues tell us how proud they are to work for us!

Elior Celebrates Equality Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work!

Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool we're committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.

Head of Womens Clinical Governance and Quality Improvement will support service developments and changes reviewing the associated governance requirements and supporting the assurance processes with a quality improvement approach. The postholder will work in collaboration across the Local Maternity and Neonatal System to develop key working relationships to support the delivery of national and regional requirements and recommendations which improve the safety and quality of maternity care. The postholder will demonstrate visible and accessible leadership within services; with a coaching and mentoring approach to support the continued delivery of safe, high quality, clinical care. The postholder will, in collaboration with the leadership team, role model and ensure; professional behaviours are maintained and upheld by all members of the maternity team; an inclusive, supportive and culturally sensitive environment for staff; alignment with the organisational values and trust vision.

Are you an experienced Deputy Talent Acquisition Manager or Recruitment Team Leader with a history of developing and supporting high-performing talent acquisition teams?

Join Elysium Healthcare and play a pivotal role in helping to manage Elysium’s in-house Talent Acquisition team while driving the delivery of the recruitment strategy as the Deputy Talent Acquisition Manager.

As the Deputy Talent Acquisition Manager, you will report into the Talent Acquisition Manager ensuring that you provide a professional, responsive and customer focused recruitment service. You will manage a diverse team of Talent Acquisition Specialists to drive and deliver the talent attraction strategy and work closely with the On-boarding team to ensure applicants are progressed through pre-employment screening and on-boarding.

You’ll be based at our People hub office in Luton 3 days a week, working from home the remaining time. As a multi-site business, there will also be the opportunity to travel, visiting sites and attending events.

Your responsibilities will include:

• Responsible for monitoring and increasing productivity of the Talent Acquisition team managing the workload distribution
• Drive and deliver best practice solutions for talent attraction including campaigns, screening, and placement of applicants
• Working closely with the Talent Acquisition Manager and stakeholders to identify their recruitment needs and implementing strategies to build candidate pipelines to support them
• Serving as a primary point of contact for internal departments across the company, you will ensure staffing requirements are efficiently and effectively met as you build and maintain robust relationships with key internal stakeholders.
• Leading recruitment initiatives for new site openings
• Working with the on-boarding team to ensure that candidate's pre-employment screening and onboarding is carried out in a timely manner
• Deliver against defined, measurable key performance indicators (KPI’s) and SLA’s
• Coaching staff to develop improved service, increase skills and progress professional development, including delivering regular performance reviews
• Assisting/ leading on Projects as set by the Talent Acquisition Manager
• Working in partnership with our Recruitment Marketing team to ensure events are staffed appropriately and ROI is achieved

To be successful in this role, you will need:

• Demonstrable experience managing a high-performing recruitment team within a health care setting - Nursing/medical recruitment background
• Worked within an Internal recruitment function or from an agency Healthcare background
• Experience managing a team of Talent Acquisition Specialists working to SLAs and KPIs
• Strong stakeholder management
• Working knowledge of employment legislation, policies, regulations
• Understanding of applicant engagement strategies
• Knowledge of best practice customer service methodologies
• Ability to successfully source and reach out to candidates, using proactive approaches such as LinkedIn, job board databases, social media and boolean searching for passive candidates
• Competence in the use of ATS systems
• Critical thinker and problem-solving skills, able to make evidence-based decisions

What you will get:

• Salary competitive
• The equivalent of 33 days annual leave - inc Bank Holidays – plus your birthday off!
• Wellbeing support and activities to help you maintain a great work-life balance.
• Career development and training to help you achieve your career goals.
• Pension contribution to secure your future.
• Life Assurance for added peace of mind.
• Enhanced Maternity Package so you can truly enjoy this special time.

There is also a range of other benefits including retail discounts, special offers and much more.

About your next employer:

You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

SSP UK


Duty Manager at Barista Starbucks, Luton Airport .

Pay Rate: £12.63+ as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to £14.13 per hour.
Shift Pattern: 20 hours, Scheduled between 3:00AM
- 11:00PM, including weekends.

- Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations.
- Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.


If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

At Starbucks, you’ll be a part of a global community that values passion, connection, and a love for great coffee. Join us at Starbucks, where your role is more than a job – it's an opportunity to be a barista, artist, and ambassador of our coffee culture.




WHY JOIN SSP AS A DUTY MANAGER?

At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:


- Free Meal: while on shifts.
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
- Friends and Family App: 20%discount across our Catering, Whistlestop and Urban Express units. (T&C apply)
- Help@Hand App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
- Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millie’s Cookies Ice off Challenge, Superstars Recognition.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.


AS A DUTY MANAGER YOU’LL:


- Engage with customers and provide an outstanding customer experience.
- Ensure a clean, safe and welcoming environment.
- Collaborate with team members to ensure smooth and efficient operations.
- Bring the SSP values to life.


Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!

SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Please refer to the attached job description and person specification for full detail and main responsibilities.