ASSISTANT CUSTOMER SERVICE MANAGER (BARGE & CONVENTIONAL) - SHIPPING
1 day ago
Roles:Attending customers’ enquiry to meet customer satisfaction.Assist in system implementation, enhancement to system/work processes to improve the operation efficiency of the department.Responsibilities:Received enquiry fr...
Roles:
- Attending customers’ enquiry to meet customer satisfaction.
- Assist in system implementation, enhancement to system/work processes to improve the operation efficiency of the department.
Responsibilities:
- Received enquiry from customer. Check with Shipper and Liner on the charges, prepare quotation and email to customer;
- Open job in Smart Freight System after customer confirmed the quotation;
- Coordinate and check rate with Liner / Owner or Agent;
- Booking of Canvas and plan Vessel for Barge & Conventional;
- Update tonnage to the ship owner;
- Update shipping schedule with other liner and do booking to the liner once customer confirmed the booking date and prepare booking confirmation;
- Follow up with shipper on the Invoice, Delivery Order and Packing List;
- Check cargo and D/O with Jetty or Warehouse;
- To arrange transport with Transporter for delivery;
- Coordinate and assist on the Insurance and Fumigation on behalf of customers;
- Responsible to inform customers on the Estimate Time Arrival (ETA) and Estimate Time Departure (ETD);
- Update and follow up shipment with destination agent and customer for shipment (Port to Door);
- Follow up the door shipment on behalf of customer until reach the destination;
- Prepare Monthly Objective Report and submit to Assistant Manager for checking;
- Perform any other jobs as assign by superior / management when required from time to time.
Qualifications:
- Possess at least Higher Secondary/STPM or Diploma in related field.
- Minimum 2 years of working customer service/documentations/operations experiences in forwarding/shipping environment;
- Multitasking with effective communications and time management skills;
- Excellent reporting skills;
- Good personality and positive working attitudes, responsible, self-discipline and dedicate to work.
Perks & Benefits
- Additional leave and holidays
- Paid time-off
- Earned wage access (EWA)
- General outpatient benefits extent to spouse and children
- Dental/optical care reimbursement
- Group health and surgery insurance
- Performance incentives
- Casual dress code
- Regular team activities
- Personal development opportunities
- Paid training and development
Titimas Group of Companies, is a well-diversified total shipping, logistics, jetty operations, insurance and marketing service group provider which has been providing comprehensive services throughout the world. Headquartered in one of the world’s busiest and convenient port- Port Klang Malaysia, where Malaysia’s major ports are located- the Westport, Southport and Northport. Westport is a hub of major liners for container, conventional, bulk, roro, tankers, and cruise liners. Titimas Shipping and Trading Sdn Bhd and Titimas Logistics Sdn Bhd are proud of its management system that has been certified according to the standard of ISO 9001:2015 by GCL International certifying body. The implementation of our Quality Management System will ensure our ability to consistently provide quality services that meet customers, statutory and regulatory requirements and accreditation. Titimas Group of Companies had received numerous awards and recognition, to name a few, SME Corp Malaysia and SME 100 Awards for fast Moving Company in East Malaysia. We are proud member of Overseas Project Cargo Association (OPCA), Connecting Five Continents (C5C), Federation of Malaysia Freight Forwarders (FMFF), Selangor Freight Forwarders and Logistics Association (SFFLA), and Central Region Shipping Association (CRSA).
Titimas’ team of professional consultant have more than 40 years of experience in delivering freight and transportation of any size and types whether project cargo, FCL, LCL, air freight, timber/wood, steel/metal, grain, cement or concrete piles and many more, moving to their safe destination. We have 54 multi-lingual team which assists our customers from inquiry to operations. Distinguished by its value of integrity, customer focus, people-driven and adaptive to market changes, Titimas has been serving a diverse range of clientele with an outstanding management depth and an enviable portfolio of growth opportunities coupled with personalised service over the years.
We always ensure that we are in constant communication with our business partners. We help them grow by assisting them to connect with the shippers. We wanted to make things easier for you by giving you solutions and options.
