Total 3 Manager job vacancies in Client Site - USA - CA - Folsom - 1180 Iron Point Road

• Install, configure, and operate all Department lab Information Technology OD equipment and associated software programs.
• Oversee content, design, and management of the Department Web-based services and sites.
• Work directly with Department staff and other content providers to design pages, organize content for publishing, and make changes to content.
• Manage the Social Media Program, including posting photos, monitoring interactions, and creating interactions.
• Distribute news stories, news clips, photos, jobs, solicitations and other pertinent topics to Facebook, and Twitter followers.
• Serve as the point of contact for all maintenance and service issues to include contracting officer representative (COR) for maintenance service contracts.
• Plan, organize, and execute conferences or other special activities held at the United States Military Academy for the Department.
• Provide support to the faculty assigned to the department in all matters related to travel, transportation, and purchasing.

purpose |

the head of service and operations is a strategic leadership role responsible for overseeing the day-to-day technology operations for a leading restaurant group with significant operations across the uk and us. this individual will drive operational excellence, ensure smooth delivery of services, and manage relationships with outsourced managed service providers (msp’s) to support business objectives. A strong stakeholder manager, the ideal candidate will have a strong background in technology operations within the hospitality sector, experience in managing msp’s, and a deep understanding of the restaurant industry’s unique needs, from point-of-sale (pos) systems to customer experience platforms.

key accountabilities |

strategic service leadership

• develop and implement a strategic roadmap for technology service and operations aligned with business goals in the uk and us markets.
• partner with senior leadership to ensure technology service offerings support current and future business initiatives, particularly as they relate to customer experience and operational efficiency.

managed service provider (msp) management

• oversee and manage the relationship with outsourced msp’s, including contract negotiations, performance reviews, and ongoing service-level agreements (sla’s).
• ensure msp’s deliver high-quality services that meet or exceed sla requirements and support the organisation’s operational needs.
• drive continuous improvement and innovation in partnership with msp’s to enhance service quality and cost-efficiency.

operations and service delivery

• lead the day-to-day operations of the technology function, including network infrastructure, operations monitoring, asset management, software licence management and work to maintain optimal service performance.
• oversee the technology service desk, ensuring timely resolution of issues affecting restaurants, from pos systems to back-of-house technology.

incident and problem management

• establish a proactive incident management framework, including escalation protocols, root cause analysis, and preventive measures.
• collaborate with msp’s and internal stakeholders to address and resolve incidents quickly and minimize business disruption.

It/tech governance and compliance

• ensure technology operations comply with relevant regulatory standards in both the uk and us, including data protection and cybersecurity protocols.

budget and cost management

• oversee budgeting and financial management for technology operations, ensuring that expenditures align with budgetary goals.
• identify cost-saving opportunities within the operations, particularly in collaboration with msp’s, while maintaining service quality.

team leadership and development

• lead, mentor, and develop a team of technology operations professionals, promoting a culture of accountability, innovation, and collaboration.
• work closely with cross-functional teams (e.g., product, marketing, and restaurant operations) to align technology efforts with broader business goals.

key stakeholders |

• restaurant teams, area managers and regional directors
• managed service providers account directors and senior team
• finance business partner
• people team business partner
• technology product managers
• head of technology change

key skills + experience |

• strong stakeholder management and an ability to explain technology jargon in laymans terms.
• bachelor’s degree in information technology, computer science, or a related field; an mba or master’s degree in a relevant discipline is a plus.
• 10+ years of experience in technology operations, with a minimum of 5 years in a senior leadership role, preferably in the hospitality, retail, or restaurant industry.
• proven experience managing outsourced msp’s, including contract negotiations, sla management, and performance optimization.
• deep understanding of the technology landscape in the hospitality sector, including pos systems, crm platforms, mobile apps, and digital ordering solutions.
• strong knowledge of it governance, compliance, and regulatory requirements in both the uk and us.
• demonstrated success in managing technology budgets, cost controls, and operational efficiency improvements.
• excellent leadership, communication, and interpersonal skills with a track record of building and developing high-performing teams.
• ability to work effectively in a fast-paced, dynamic environment and adapt to changing business needs.

Job Descriptions:

• Hiring, training, and scheduling spa staff, including massage therapists, estheticians, and support personnel.
• Ensuring staff is adhering to company standards and offering high-quality customer service.
• Managing performance and providing regular feedback to employees.
• Handling customer complaints and resolving issues promptly and professionally.
• Overseeing the daily operations, including managing spa appointments, treatments, and customer flow.
• Ensuring spa equipment and facilities are properly maintained and sanitized.
• Managing inventory of spa products and supplies, and ensuring stock levels are maintained.
• Ensuring that the spa complies with local health, safety, and legal regulations.
• Managing spa certification and licenses.
• Overseeing cleanliness and hygiene standards in all areas of the spa.

Working Location:

• North Bridge Rd, Singapore 198736 (MRT” Lavender, Jalan Besar, Nicoll Highway, Bencoolen)

Working Hour:

• 6 days work week, 10 - 12 hours

Salary:

• To be discussed during interview

Requirements:

• Able to work on public holidays
• Able to work 6 days a week
• Able to work and stand for long hours
• Cannot reject assigned clients / jobs
• Proficient knowledge of foot reflexology, Tui Na massage, body oil massage, sports and/or deep tissue massage.
• Decent communication skills, both verbal and written.
• Excellent people skills.
• Well-groomed, professional appearance.
• Comfortable with performing massages on diverse clients.
• Experience: Several years of experience in spa operations, wellness services, or hospitality, often with a background in massage therapy, esthetics, or a related field.
• Leadership Skills: Strong management skills to lead a team and ensure high standards.
• Customer Service Skills: Excellent communication and interpersonal skills to create a positive experience for clients.