About the Role
Are you a sales or customer-service superstar? Have experience in rapport building and a talent in communicating to the highest standard?
Our Owner Accounts Management Team have the opportunity for our newest team of Account Manager's to join our ranks, maintaining the very best relationships with over 200 Owner Accounts across the Sykes Holiday Cottages portfolio.
Joining this sales-focused position, you can make the most of our generous commission scheme with potential to earn £200 per month on top of your monthly salary as well as welcoming you into a vibrant, inclusive work culture, with some fantastic career progression opportunities and some standout company benefits!
Please note: Applicants must be ready to start employment on 01st Feb 2025
• Paying a salary of up to £25,000 (OTE potential of £27,400 per annum) plus OTE of up to £200 pcm
• Working hours cover 5 days out of 7, 9am-5.30pm or 10.30am-7pm
• 33 days annual leave including bank holidays
• Plus an additional day off for your Birthday
• Plus an additional two volunteering days per year
• A flexible hybrid-working policy, with a min two days a week from our Chester head office
Plus much more!!
Joining a leading name in holiday industry, you will use your talent in communication, negotiation and rapport building to nurture and uphold relationships with our valued Property Owners
Managing up to 200 Owner accounts, you will be integral in fostering strong relationships with Property Owners, and driving revenue growth by uncovering each Owners needs and providing tailored solutions to enhance their experience with Sykes. With similar experience working closely with clients or customers, this position provides the ideal opportunity for those with a passion for sales, excellent customer service skills, and the ability to manage a large portfolio of accounts effectively.
If you are looking for your next career challenge? eager to become a part of a driven and vibrant team? or gain valuable experience as part of our ambitious team? we welcome you to take your next step now!
Your Responsibilities
Reporting into our Owner Success Manager, our newest Account Managers will be responsible for:
• Account Management: Develop and nurture relationships with up to 200 property owners, understanding their needs and providing tailored solutions to enhance their experience with Sykes.
• Revenue Generation: Proactively identify opportunities to upsell and cross-sell additional services, maximizing revenue potential for each property. Consistently achieve and exceed sales targets.
• Client Support: Serve as the main point of contact for property owners, addressing inquiries, resolving issues promptly, and providing expert guidance.
• Data Management & Reporting: Maintain comprehensive records of client interactions, sales activities, and account statuses. Generate detailed reports on account performance and provide insights for future growth.
• Collaboration: Work closely with sales, marketing, and operational teams to develop and implement strategies that drive account growth and customer satisfaction.
• Market Insight: Stay informed about industry trends, market conditions, and competitor activities, leveraging this knowledge to identify new opportunities and maintain a competitive edge.
Skills and Qualifications
It is just as much about personality as it is about skills for us!
Whilst experience in a similar role is advantageous, we will provide full training from our dedicated team to ensure you succeed and support you every step of the way as your build your confidence and career as part our team!
Alongside professionalism, self-motivation and organisation, resilience is key to this role and we are seeking individuals who demonstrate an ability to think on their feet whilst remaining calm and empathetic when engaging with our valued customers and owners, ensuring a positive and supportive experience in all interactions.
To be successful within our team, we are looking for:
• Proven experience in account management, sales, or customer service, preferably within the holiday rental or hospitality industry
• Exceptional interpersonal and communication skills, with a strong ability to build and maintain relationships with a large and diverse client base
• Demonstrated success in meeting or exceeding sales targets
• Highly organized with excellent time management skills, capable of handling multiple accounts and priorities efficiently
• Proficiency in CRM software and Microsoft Office Suite
• A proactive and positive approach, with a strong willingness to learn and adapt in a fast-paced environment
Please note: This position is a shift rota role, working 5 days out of 7 covering 9am-5.30pm or 10.30am-7pm to include Saturdays and Sundays.
If the above sounds like your next career move, or you are eager to enter the new year with a brand new challenge - get in touch to learn more about joining our team!
Who we are
Sykes Holiday Cottages is a business with big dreams and bursting with ambition. We have pinned our sights on becoming the UK's number one holiday rental agency and will stop at nothing to reach our goal, combining over 30 years’ industry experience with our fierce company drive to become the best in the market for what we do. What started as a small, family-run company has now grown to be an 2000-strong workforce of ambitious, passionate professionals working under the Forge Holiday Group parent brand.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.