Role and Responsibilities
CAE, the world's largest aviation training company is looking for an Account Executive to join our Sales team in Montreal.
With your help, we will work together to meet the demands and challenges of a changing world, and we will forge new growth and innovations far into the future.
Essential Job Functions
Account Executive (AE), Canada
The Account Executive (AE) role is centered around customer success and sales execution for Canada as a Sales territory. The AE is responsible for all incoming and retained revenue from the assigned accounts. She/he is the main point of contact for any customer training service requests. The focus is to quickly respond to customer requests via phone and email to accurately book their training while updating the CRM database. She/he coordinates with both training services and sales to provide an ideal training experience by acting as an internal champion for the client and a subject matter expert for the Canadian accounts. The position will closely work with the Regional Sales Manager, Canada on facility visits, customer location account reviews.
The ideal candidate will be customer focused, detail and process oriented, highly organized, able to thrive in a dynamic time sensitive environment, and able to effectively communicate with both internal and external customers in both French and English languages. This position will have a strong focus on driving customer satisfaction through leveraging internal relationships to help achieve client retention.
- Accountable for all revenue bookings from both retention and wallet share for Canadian accounts. Owns the client's experience and acts as a link between Sales, Operations, Customer Service, Regulatory, Records. Responsible for quickly responding to requests to book revenue within the platform with accurate, detailed information that matches customers preferences. Ensures that bookings are entered correctly into the system and follows up with clients regarding any pre-training related changes, questions or concerns.
- Overcomes client objections and creates new revenue opportunities by generating leads for RSM to follow up on. Follows up on resigned retention tasks to ensure all possible client training returns to CAE. Achieve monthly, quarterly and annual revenue targets for Canada through determined and independent effort.
- Communicate with assigned customers on a regular basis to develop rapport. Check in with the pilot or training director after training to collect immediate feedback and secure following year’s booking. Advises customers of upcoming training opportunities and educates customers on CAE offerings including highlighting upsell opportunities on every booking.
- Support sales activities in defined platforms by working closely with Sales Management and Customers as a subject matter expert for their assigned territory. Provides guidance on suggested courses, training availability, and platform specific knowledge.
- Build and maintain client relationships. Acts as a trusted training advisor for Decision Makers while arranging their scheduling needs.
- Resolves customer concerns. Provides the first line response for pre and post training customer concerns by independently seeking solutions and advocating throughout the company. Escalates concerns when necessary and owns the concern until it is resolved.
- Ensure all reporting, Booking, and CRM entry is done accurately and on time
Knowledge, Skills, and Abilities:
- • Bachelor's Degree Preferred
- • 2-5 years job-related experience
- • Strong interpersonal and communication skills
- • Frequent customer contact over the phone and ability to communicate effectively
- • Customer service oriented
- • Strong organization and multi-prioritizing task skills
- • Solid negotiation skills
- • Strong listening skills
- • Ability to travel to customer locations as required
- • Experience with corporate flight departments and/or charter operators preferred
- • Excellent verbal and written communication skills
- • Bilingual in French / English is required
CAE is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.
