Total 269 Junior Executive job vacancies in USA, CA, San Diego (1615 Murray Canyon Rd)

The Advanced Medical Support Assistant (AMSA) interact with both internal and external customers providing exceptional customer service and ensuring overall customer satisfaction. Candidates will be reviewed for minimum qualifications as outlined in the qualifications section of this announcement and referred to the Greater Los Angeles VA Health Care System AMSA Interview panel. Ideal candidates resumes must be skilled in customer service, identify customer concerns, customer satisfaction and resolution, ability to operate computer programs, and scheduling of appointments. In addition, you will be contacted by various entities within Human Resources to begin all pre-employment processes and must satisfy all condition of employment before a firm offer of employment is made.

Major duties include, but are not limited to:

• Scheduling, canceling, re-scheduling patient appointments and/or consults.
• Entering no-show information.
• Monitoring appointment requests from multiple electronic sources.
• Participating in team huddles and team meetings to manage and plan patient care.
• Setting priorities and deadlines.
• Adjusting the flow and sequencing of the work to meet team and patient needs.
• Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g. X-Ray, Lab Work).
• Managing electronic wait list to verify and validate accuracy and resolve issues.
• Participating and providing input in problem solving on operational issues or procedures in team meetings.
• Performing administrative follow up actions.
• Evaluating patient information and clinic schedule lists to determine whether patient is vested.
• Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community and bringing to the attention of the provider.

• Sells all types of golf equipment and ladies and men's apparel. Using Point of Sale (POS) systems, accepts payment for sales, green fees, golf cart fees and equipment rentals. Responsible for a change fund. Completes daily activity reports and ensures proper deposit of cash receipts in accordance with established cash handling procedures. Takes reservations for Tee Times.
• Checks identification of all patrons, insuring only authorized persons utilize the facility. Assists, advises and provides information. Answers questions and attempts to resolve problems. Refers unusual situations to supervisor. Enforces all rules and regulations and sees that the dress code is adhered to by all patrons who enter the golf shop prior to playing.
• Ensures proper display, pricing and sale of a wide assortment of golf accessories such as golf clubs, bags, shoes, and miscellaneous golf aids. Assists and advises patrons on purchase of merchandise to ensure satisfaction. Refers dissatisfied patrons to supervisor.
• Assists in the planning and running of golf tournaments and other special golfing events. May be required to act as tee starter, when required.
• Makes minor operational repairs to customer golf equipment, as needed. Informs supervisor of equipment repair and/or replacement needed.
• Responsible for cash receipts, sales receipts, charge card receipts, gift certificates, refund receipts, special orders, and daily players sign out sheets. Responsible for the accountability of all merchandise in the Golf Pro Shop. Conducts periodic inventories as required. Advises supervisor of any and all discrepancies found.
• Performs general housekeeping tasks to ensure proper standard of appearance and cleanliness of assigned spaces.
• Ensures compliance with fire and safety rules and regulations.
• Exercises tact, good manners and courtesy when serving and assisting patrons. Tactfully responds and assists patrons in a prompt and friendly manner.
• Performs other related duties as assigned.

• Sells all types of golf equipment and ladies and men's apparel. Using Point of Sale (POS) systems, accepts payment for sales, green fees, golf cart fees and equipment rentals. Responsible for a change fund. Completes daily activity reports and ensures proper deposit of cash receipts in accordance with established cash handling procedures. Takes reservations for Tee Times.
• Checks identification of all patrons, insuring only authorized persons utilize the facility. Assists, advises and provides information. Answers questions and attempts to resolve problems. Refers unusual situations to supervisor. Enforces all rules and regulations and sees that the dress code is adhered to by all patrons who enter the golf shop prior to playing.
• Ensures proper display, pricing and sale of a wide assortment of golf accessories such as golf clubs, bags, shoes, and miscellaneous golf aids. Assists and advises patrons on purchase of merchandise to ensure satisfaction. Refers dissatisfied patrons to supervisor.
• Assists in the planning and running of golf tournaments and other special golfing events. May be required to act as tee starter, when required.
• Makes minor operational repairs to customer golf equipment, as needed. Informs supervisor of equipment repair and/or replacement needed.
• Responsible for cash receipts, sales receipts, charge card receipts, gift certificates, refund receipts, special orders, and daily players sign out sheets. Responsible for the accountability of all merchandise in the Golf Pro Shop. Conducts periodic inventories as required. Advises supervisor of any and all discrepancies found.
• Performs general housekeeping tasks to ensure proper standard of appearance and cleanliness of assigned spaces.
• Ensures compliance with fire and safety rules and regulations.
• Exercises tact, good manners and courtesy when serving and assisting patrons. Tactfully responds and assists patrons in a prompt and friendly manner.
• Performs other related duties as assigned.

Duties may include but are not limited to:

• Extensive knowledge of SWS and its programs as they relate to administrative functions.
• Detailed knowledge of the organizational structure of the VA at local and higher levels, in-depth working knowledge of VA policies and regulations especially those pertaining to SWS and its Programs.
• Knowledge and ability to apply patient privacy regulations and release of information procedures.
• Knowledge of medical terminology and usages, (in general, medicine, surgical, geriatrics, hospital terms, medical abstracts, abbreviations, nursing, social work, pharmacology, aging, and home health), spelling, grammar, and composition, and ability to determine and follow required formats for VA memos and reports.
• Ability to plan effectively, set priorities, coordinate activities, have a high degree of skill in oral and written communications with a variety of people of different backgrounds and comprehension, and present a positive image of the VA to the community. This may include clerical, technical, administrative, and professional people at all levels in the medical center and community agencies.
• Ability to adapt to changing situations, to modify plans and demonstrate flexibility in changing circumstances, while displaying a high degree of interpersonal skill.
• Knowledge of the duties, priorities, commitments, policies, and program goals of SWS staff, and ability to support these with a spirit of teamwork in performing non-routine assignments. Knowledge sufficient to recognize which information is or is not relevant to the problem at hand. Ability to perform, plan and organize work in situations where numerous demands are made.
• Knowledge required to coordinate the work of the office with other stakeholders, and for recognizing the need for such coordination in various circumstances.
• Thorough knowledge of statistical and analytical processes and deductive reasoning to conduct problem and trend identification and resolution.
• Skill in use of Microsoft Work, Outlook, and Excel programs, scheduling, and other VISTA packages as indicated by duties of the position. Ability to retrieve information from CPRS to assist field staff with information needs by phone.
• Skill in operation and routine maintenance of facsimile and copier machines, as well as personal computers and printers.
• Ability to identify safety issues related to patient/staff safety and acts appropriately to report unsafe conditions.
• Skill in applying basic data gathering methods, such as standard interviewing or surveying techniques, to collect various types of factual information.
• Excellent telephone and personal interaction skills to ensure tact and diplomacy in dealing with veterans, families, high level officials, staff and other administrative and clinical departments, representatives from private and community corporations, members of service organizations and other stakeholders.
• Plans and carries out the successive steps and handles problems and deviations in the work assignment in accordance with instructions, policies, previous training or accepted practices in the occupation.
• The work includes various duties involving different and unrelated processes and methods.

Major duties include but are not limited to:

• Coordinates and provides administrative support;
• Schedules and manages appointments;
• Screens calls and visitors to the office, referring to other staff members as appropriate;
• Composes and prepares correspondence, forms, letters, memos, and reports;
• Schedules conferences, coordinates meetings and prepares meeting minutes;
• Maintains office supplies and equipment;
• Serves as the timekeeper for the service;
• Receives and reviews all incoming correspondence; and
• Performs other related duties as assigned.

The Supervisory MSA is responsible for managing and supervising the appointment management services within OCC and supervises one Lead Advanced Medical Support Assistant and ten Advanced Medical Support Assistants (MSAs) within the program. He/she collaborates with and has an extensive knowledge of all clinical applications, services and programs, to include but not limited services within the OCC. The Supervisory MSA is flexible, multi-skilled and creative in solving everyday challenges unique to this standalone service. The Supervisory MSA assigns work and daily priorities to the Lead and Advanced MSAs and ensures the goals and mission of the Office and Health Care System are being met. S/he is responsible for all performance management functions related to Lead and Advanced MSAs.

The Supervisory MSA applies principles, methods and guidelines to evaluate administrative operations in order to determine best practices for organizing administrative work and the flow of information throughout the service. S/he must take into consideration the staff ratios and skill mixes needed to accomplish the work. Analysis results in recommendations for improvement and implementation of new systems and processes that are discussed with the rest of the management team for decisions regarding the efficiency of service operations. The Supervisory MSA performs duties related to the receipt, intake and indexing of health and administrative information.

The Supervisory MSA will interface with personal computer (PC) applications as well as numerous Veterans Health Information and Technology Architecture (VistA), applications. The Supervisory MSA will serve as a backup for time and leave management processing. The Supervisory MSA must possess a high degree of tact and diplomacy when dealing with Veterans who have multiple medical problems and may be frustrated with the administrative process associated with coordinating treatment with community care providers.

The Supervisory MSA provides a variety of complex and unique duties in support of the MISSION Act. The Supervisory Advanced Medical Support Assistant will conduct and lead daily team huddles to assist with the coordination of patient care management, deploying customer contact and call center strategies, monitoring performance of the unit and make recommendations for improving the Veteran access to care and experience with VA and community care providers. The Supervisory MSA plans and directs programs within the Office of Community Care. The Supervisory MSA is responsible for implementing and deploying operational changes when necessary to ensure care in the community is provide in accordance with MISSION Act guidelines.

The Supervisory MSA has full supervisory responsibility of at least one lead MSA and ten Advanced MSA's. Assignments at this level include but are not limited to; assigning and evaluating the work of subordinate staff, resolving complex problems to ensure patient requirements are met. Analyzing staffing and workload patterns to ensure appropriate coverage of workload needs. Planning work to be accomplished by subordinates, setting and adjusting priorities. Determining appropriate tours of duty. Approving or denying leave. Evaluating performance, rating employees, and recommending performance awards. Interviews and selects subordinate staff. Advises Program Manager with process improvement suggestions and new strategies by extracting and analyzing data to better manage care access and ensure compliant appointment management practices per the MISSION Act and scheduling directive guidelines.

The Supervisory MSA manages CPRS view alerts from providers, correspondence from external community care affiliates, caregivers, family support staff and Veterans for needed actions involving patient care and follow-up. Ensures subordinate Lead and Advanced MSAs appropriately manage inquiries and requests for care in the community to ensure requests are routed to the appropriate external provider and scheduled timely in accordance with MISSION Act and VA guidelines. Supervisory MSA has full administrative and professional responsibility for planning and directing the Lead and Advanced MSAs activities. In certain situations, the Supervisory MSA will be required to conduct scheduling assignments if no Lead MSAs or AMSAs are available to schedule patients or if the situation is complex or emotionally or politically charged.

Other duties as assigned.

Work Schedule: Monday - Friday 8:00am - 4:30pm or as determined by supervisor.
Compressed/Flexible: At Supervisor discretion
Telework: Yes, position eligible
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

• Participates in achieving the efficient execution of the program by collecting, tracking compiling, inputting in a timely fashion and analyzing various data.
• Verifies accuracy of data, prepares reports and information and bring trends to the attention of management.
• Maintains a library of current and historical data, statistics, procedures, policies, instructions and reports used by FFSC staff in preparing for and delivering programs in accordance with Navy guidelines and policy.
• Establishes, maintains, purges, and disposes of files and records in accordance with established regulations and procedures.
• Creates, reviews, processes and expends non-appropriated fund (NAF), sponsorship and appropriated fund (APF) purchase requests, marketing requests, expenditures, and obligations for approval by supervisor.
• Serve as APF purchase cardholder, tracking purchases, communicating with vendors, and ensuring all APF purchasing requirements are met.
• Liaises with NAF Accounting and Procurement for NAF and sponsorship fund obligations.
• Reviews financial controls and reports obligations and expenditure, verifying accuracy of all financial data using the appropriate NAF or APF tracking system,
• Consolidates budget estimates and assists with the preparation of NAF and APF projected funding needs
• Reviews data submitted for consistency with previous estimates, current levels of operations and anticipated changes.
• Serves as Trusted Agent for Trusted Agent Sponsorship (TASS) to issue contractor credentials and tracks successful completion of background checks, initial and reoccurring, for government and contract personnel.
• Ensures compliance with applicable directives and instructions, regulations and generally accepted standard of the profession.
• Forwards guidance under area of responsibility to all FFSC staff.
• Tracks completion of required employee training.
• Enters and/or tracks routine reports and surveys and updates to data bases.
• Completes and/or updates web-based or database program input and reports.
• Responsible for coordination and management of APF and NAF property inventories, facility programs, facility work requests and special projects that reside under the FFSC Director,
• Supports supervisors with timekeeping services and personal actions related to NAF and APF staff, including processing mileage claims, processing leave requests, utilizing KRONOS to track time as a timekeeper and providing logistical and administrative support to arrange travel preparation and reimbursement for approved training conference.
• Schedules appointments and meetings in accordance with policies and priorities, and coordinates with the staff as necessary.
• In additional to logistical support, contacts participants and ensures all required materials and services are provided.
• Informs supervisory or conflicts, re-scheduling appointments as needed.
• May serve as representative of FFSC San Diego for certain meetings as directed by supervisor, taking notes/minutes and reporting back to supervisor.
• Independently notes and follows up on commitments made at meetings and conferences by staff members.
• Prepares a wide variety of technical recurring and non-recurring correspondence and other documents ensuring proper format, syntax structure, grammar, timely completion and distribution.
• Composes correspondence, Standard Operating Procedures and other materials of non-technical nature.
• Review and finalizes documents prepared by other for procedural and grammatical accuracy.
• Reviews and processes incoming and outgoing correspondence, materials, publications, regulations and directives.
• Receives telephone calls and visitors.
• Based upon knowledge of the organization's programs and functions and operations, directs customer to appropriate staff or organizations for assistance.
• Locates and selects appropriate references and procedures references and procedures for application to specific questions.
• Must be able to instantly assess and respond appropriately and conscientiously to crisis situations to include family violence, suicide risk and individual crisis situations, and is able to make knowledgeable and accurate judgment in providing hands-on assistance or self-help resources.
• Familiar with Privacy Act requirements and serve as Functional Privacy Act Coordinator for FFSC San Diego.
• Performs other related duties for program support as assigned.

• Participates in achieving the efficient execution of the program by collecting, tracking compiling, inputting in a timely fashion and analyzing various data.
• Verifies accuracy of data, prepares reports and information and bring trends to the attention of management.
• Maintains a library of current and historical data, statistics, procedures, policies, instructions and reports used by FFSC staff in preparing for and delivering programs in accordance with Navy guidelines and policy.
• Establishes, maintains, purges, and disposes of files and records in accordance with established regulations and procedures.
• Creates, reviews, processes and expends non-appropriated fund (NAF), sponsorship and appropriated fund (APF) purchase requests, marketing requests, expenditures, and obligations for approval by supervisor.
• Serve as APF purchase cardholder, tracking purchases, communicating with vendors, and ensuring all APF purchasing requirements are met.
• Liaises with NAF Accounting and Procurement for NAF and sponsorship fund obligations.
• Reviews financial controls and reports obligations and expenditure, verifying accuracy of all financial data using the appropriate NAF or APF tracking system,
• Consolidates budget estimates and assists with the preparation of NAF and APF projected funding needs
• Reviews data submitted for consistency with previous estimates, current levels of operations and anticipated changes.
• Serves as Trusted Agent for Trusted Agent Sponsorship (TASS) to issue contractor credentials and tracks successful completion of background checks, initial and reoccurring, for government and contract personnel.
• Ensures compliance with applicable directives and instructions, regulations and generally accepted standard of the profession.
• Forwards guidance under area of responsibility to all FFSC staff.
• Tracks completion of required employee training.
• Enters and/or tracks routine reports and surveys and updates to data bases.
• Completes and/or updates web-based or database program input and reports.
• Responsible for coordination and management of APF and NAF property inventories, facility programs, facility work requests and special projects that reside under the FFSC Director,
• Supports supervisors with timekeeping services and personal actions related to NAF and APF staff, including processing mileage claims, processing leave requests, utilizing KRONOS to track time as a timekeeper and providing logistical and administrative support to arrange travel preparation and reimbursement for approved training conference.
• Schedules appointments and meetings in accordance with policies and priorities, and coordinates with the staff as necessary.
• In additional to logistical support, contacts participants and ensures all required materials and services are provided.
• Informs supervisory or conflicts, re-scheduling appointments as needed.
• May serve as representative of FFSC San Diego for certain meetings as directed by supervisor, taking notes/minutes and reporting back to supervisor.
• Independently notes and follows up on commitments made at meetings and conferences by staff members.
• Prepares a wide variety of technical recurring and non-recurring correspondence and other documents ensuring proper format, syntax structure, grammar, timely completion and distribution.
• Composes correspondence, Standard Operating Procedures and other materials of non-technical nature.
• Review and finalizes documents prepared by other for procedural and grammatical accuracy.
• Reviews and processes incoming and outgoing correspondence, materials, publications, regulations and directives.
• Receives telephone calls and visitors.
• Based upon knowledge of the organization's programs and functions and operations, directs customer to appropriate staff or organizations for assistance.
• Locates and selects appropriate references and procedures references and procedures for application to specific questions.
• Must be able to instantly assess and respond appropriately and conscientiously to crisis situations to include family violence, suicide risk and individual crisis situations, and is able to make knowledgeable and accurate judgment in providing hands-on assistance or self-help resources.
• Familiar with Privacy Act requirements and serve as Functional Privacy Act Coordinator for FFSC San Diego.
• Performs other related duties for program support as assigned.

• Participates in achieving the efficient execution of the program by collecting, tracking compiling, inputting in a timely fashion and analyzing various data.
• Verifies accuracy of data, prepares reports and information and bring trends to the attention of management.
• Maintains a library of current and historical data, statistics, procedures, policies, instructions and reports used by FFSC staff in preparing for and delivering programs in accordance with Navy guidelines and policy.
• Establishes, maintains, purges, and disposes of files and records in accordance with established regulations and procedures.
• Creates, reviews, processes and expends non-appropriated fund (NAF), sponsorship and appropriated fund (APF) purchase requests, marketing requests, expenditures, and obligations for approval by supervisor.
• Serve as APF purchase cardholder, tracking purchases, communicating with vendors, and ensuring all APF purchasing requirements are met.
• Liaises with NAF Accounting and Procurement for NAF and sponsorship fund obligations.
• Reviews financial controls and reports obligations and expenditure, verifying accuracy of all financial data using the appropriate NAF or APF tracking system,
• Consolidates budget estimates and assists with the preparation of NAF and APF projected funding needs
• Reviews data submitted for consistency with previous estimates, current levels of operations and anticipated changes.
• Serves as Trusted Agent for Trusted Agent Sponsorship (TASS) to issue contractor credentials and tracks successful completion of background checks, initial and reoccurring, for government and contract personnel.
• Ensures compliance with applicable directives and instructions, regulations and generally accepted standard of the profession.
• Forwards guidance under area of responsibility to all FFSC staff.
• Tracks completion of required employee training.
• Enters and/or tracks routine reports and surveys and updates to data bases.
• Completes and/or updates web-based or database program input and reports.
• Responsible for coordination and management of APF and NAF property inventories, facility programs, facility work requests and special projects that reside under the FFSC Director,
• Supports supervisors with timekeeping services and personal actions related to NAF and APF staff, including processing mileage claims, processing leave requests, utilizing KRONOS to track time as a timekeeper and providing logistical and administrative support to arrange travel preparation and reimbursement for approved training conference.
• Schedules appointments and meetings in accordance with policies and priorities, and coordinates with the staff as necessary.
• In additional to logistical support, contacts participants and ensures all required materials and services are provided.
• Informs supervisory or conflicts, re-scheduling appointments as needed.
• May serve as representative of FFSC San Diego for certain meetings as directed by supervisor, taking notes/minutes and reporting back to supervisor.
• Independently notes and follows up on commitments made at meetings and conferences by staff members.
• Prepares a wide variety of technical recurring and non-recurring correspondence and other documents ensuring proper format, syntax structure, grammar, timely completion and distribution.
• Composes correspondence, Standard Operating Procedures and other materials of non-technical nature.
• Review and finalizes documents prepared by other for procedural and grammatical accuracy.
• Reviews and processes incoming and outgoing correspondence, materials, publications, regulations and directives.
• Receives telephone calls and visitors.
• Based upon knowledge of the organization's programs and functions and operations, directs customer to appropriate staff or organizations for assistance.
• Locates and selects appropriate references and procedures references and procedures for application to specific questions.
• Must be able to instantly assess and respond appropriately and conscientiously to crisis situations to include family violence, suicide risk and individual crisis situations, and is able to make knowledgeable and accurate judgment in providing hands-on assistance or self-help resources.
• Familiar with Privacy Act requirements and serve as Functional Privacy Act Coordinator for FFSC San Diego.
• Performs other related duties for program support as assigned.

As a nursing assistant, you serve as a member of the nursing team, performing a variety of nursing assignments in the outpatient clinical setting. This position requires the Nursing Assistant to perform such tasks as recording vital signs, doing EKGs, blood glucose monitoring and administering care to patients. The Nursing Assistant also provides support to providers and nurses in the performance of personal care and assisting with diagnostic examinations. The Nursing Assistant requires excellent customer service and communication skills when dealing with the veterans, their family and co-workers. Tasks include:

Maintaining unit flow in busy, high-volume environment by ensuring equipment is clean/sterile and in working order; exam/procedure rooms are clean, stocked and set-up, providing timely turnover of exam/procedure rooms to facilitate providers/clinic staying on time. The Nursing Assistant assists providers and other nursing staff with minor procedures. The Nursing Assistant will monitor for expiring medication/supplies. Assist with repeat blood pressures, patient admissions and transfers, general transporting of patients, lab and pharmacy running for clinic. The Nursing Assistant will be entering information into the patients' electronic records or charts using standard medical terminology for the human body, physical and emotional reactions, nursing care, and contraindications to medications, etc. The Nursing Assistant will foster/support a learning environment by participation in the orientation of new employees, providing feedback as appropriate and seeking opportunities for self-improvement. Must have basic computer skills to perform daily tasks. The Nursing Assistant will be required to monitor patients who are disoriented and in need of constant direction. You will be required to work as a team in improving patient care. You will be required to perform other related duties as assigned. This position reports directly to the Nurse Manager of the Surgical Specialty Clinics.

Clinical Skills
1. Completes all care assignments in a safe and timely manner
2. Actively participates in unit level quality improvement activities and attends huddles, team meetings, and assigned committees.
3. Completes applicable documentation per policy to include but not limited to Intake/Output, daily weights, vital signs, pain score, hourly rounding, blood glucose testing with accurate comment for notification.
4. Uses the appropriate equipment for safe patient handling to include but not limited to: SCDs, bladder scanner, Bucks tractions, lift equipment, CPM, glucometer to include maintenance of quality controls as applicable.

Emergency Intervention:
1. Is able to apply knowledge of effective verbal interactions and preventative tactics, such as the use of the least restrictive environment, when confronted by aggressive, potentially assaultive, disruptive, confused and elopement risk patients.
2. Is able to utilize knowledge of physical, social, and emotional factors when assisting with patient care.

Patient Education and Planned Activities:1
1. Applies knowledge of human behavior and the various degrees of physical and mental impairment, is able to reinforce patient/family teaching provided by the registered nurse.

Assessment and Communication:
1. Is able to recognize patient care management difficulties or problems and brings their finding to the attention of the registered nurse.
2. Is able to communicate with patients and families in a calming, reassuring, and supportive manner.

Interpersonal Relationships:
1. Establishes therapeutic relationships with patients and all members of the Interdisciplinary Team.
2. Maintains courtesy during telephone and direct verbal interactions with patients, families, visitors, coworkers, and supervisors.

Fire and Safety/Infection Control:
1. Maintains a safe work environment and has knowledge of Safety and Infection Control Guidelines.
2. Utilizes proper body mechanics, encourages others to do so, and includes participates during unit In-service and Patient Care Conferences.

Nursing Assistant - vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Nursing-Assistant-Career-Flyer.pdf

Work Schedule: Monday-Friday 0730-1600
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 00000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO): Not Authorized
Financial Disclosure Report: Not required