Total 112 Junior Executive job vacancies in Fresno, California

• Subject matter expert and sole Human Resources Assistant (Military) in a unit overseeing the Cadet ROTC program.
• Directs interpretation and application of regulatory guidance, identifies solutions, and advises on policy compliance.
• Manage enrollment documents to coordinate training and resolve disenrollment while liaising with other recruiters for Cadet placement.
• Processes scholarship forms, counsels on program requirements, initiates reimbursements, and verifies financial payments for contracted Cadets.
• May serve as a Unit Prevention Leader, ensuring testing compliance and coordination of assigned duties.
• Monitors Cadet life cycle, advises on academic performance, and coordinates Human Resource Support efforts within the task force.

Major duties include but are not limited to:

• Coordinates and provides administrative support;
• Schedules and manages appointments;
• Screens calls and visitors to the office, referring to other staff members as appropriate;
• Composes and prepares correspondence, forms, letters, memos, and reports;
• Schedules conferences, coordinates meetings and prepares meeting minutes;
• Maintains office supplies and equipment;
• Serves as the timekeeper for the service;
• Receives and reviews all incoming correspondence; and
• Performs other related duties as assigned.

The Supervisory MSA is responsible for managing and supervising the appointment management services within OCC and supervises one Lead Advanced Medical Support Assistant and ten Advanced Medical Support Assistants (MSAs) within the program. He/she collaborates with and has an extensive knowledge of all clinical applications, services and programs, to include but not limited services within the OCC. The Supervisory MSA is flexible, multi-skilled and creative in solving everyday challenges unique to this standalone service. The Supervisory MSA assigns work and daily priorities to the Lead and Advanced MSAs and ensures the goals and mission of the Office and Health Care System are being met. S/he is responsible for all performance management functions related to Lead and Advanced MSAs.

The Supervisory MSA applies principles, methods and guidelines to evaluate administrative operations in order to determine best practices for organizing administrative work and the flow of information throughout the service. S/he must take into consideration the staff ratios and skill mixes needed to accomplish the work. Analysis results in recommendations for improvement and implementation of new systems and processes that are discussed with the rest of the management team for decisions regarding the efficiency of service operations. The Supervisory MSA performs duties related to the receipt, intake and indexing of health and administrative information.

The Supervisory MSA will interface with personal computer (PC) applications as well as numerous Veterans Health Information and Technology Architecture (VistA), applications. The Supervisory MSA will serve as a backup for time and leave management processing. The Supervisory MSA must possess a high degree of tact and diplomacy when dealing with Veterans who have multiple medical problems and may be frustrated with the administrative process associated with coordinating treatment with community care providers.

The Supervisory MSA provides a variety of complex and unique duties in support of the MISSION Act. The Supervisory Advanced Medical Support Assistant will conduct and lead daily team huddles to assist with the coordination of patient care management, deploying customer contact and call center strategies, monitoring performance of the unit and make recommendations for improving the Veteran access to care and experience with VA and community care providers. The Supervisory MSA plans and directs programs within the Office of Community Care. The Supervisory MSA is responsible for implementing and deploying operational changes when necessary to ensure care in the community is provide in accordance with MISSION Act guidelines.

The Supervisory MSA has full supervisory responsibility of at least one lead MSA and ten Advanced MSA's. Assignments at this level include but are not limited to; assigning and evaluating the work of subordinate staff, resolving complex problems to ensure patient requirements are met. Analyzing staffing and workload patterns to ensure appropriate coverage of workload needs. Planning work to be accomplished by subordinates, setting and adjusting priorities. Determining appropriate tours of duty. Approving or denying leave. Evaluating performance, rating employees, and recommending performance awards. Interviews and selects subordinate staff. Advises Program Manager with process improvement suggestions and new strategies by extracting and analyzing data to better manage care access and ensure compliant appointment management practices per the MISSION Act and scheduling directive guidelines.

The Supervisory MSA manages CPRS view alerts from providers, correspondence from external community care affiliates, caregivers, family support staff and Veterans for needed actions involving patient care and follow-up. Ensures subordinate Lead and Advanced MSAs appropriately manage inquiries and requests for care in the community to ensure requests are routed to the appropriate external provider and scheduled timely in accordance with MISSION Act and VA guidelines. Supervisory MSA has full administrative and professional responsibility for planning and directing the Lead and Advanced MSAs activities. In certain situations, the Supervisory MSA will be required to conduct scheduling assignments if no Lead MSAs or AMSAs are available to schedule patients or if the situation is complex or emotionally or politically charged.

Other duties as assigned.

Work Schedule: Monday - Friday 8:00am - 4:30pm or as determined by supervisor.
Compressed/Flexible: At Supervisor discretion
Telework: Yes, position eligible
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs

2023 VHA Total Reward$ of an Allied Health Professions Career Brochure (va.gov)

Major Duties include:

• Assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources.
• Ensures accurate and timely scheduling of appointments;
• Provides guidance to staff members, to include changes in policies and procedures,
• Creates and maintains employee work schedules;
• Acts as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.

• Participates in achieving the efficient execution of the program by collecting, tracking compiling, inputting in a timely fashion and analyzing various data.
• Verifies accuracy of data, prepares reports and information and bring trends to the attention of management.
• Maintains a library of current and historical data, statistics, procedures, policies, instructions and reports used by FFSC staff in preparing for and delivering programs in accordance with Navy guidelines and policy.
• Establishes, maintains, purges, and disposes of files and records in accordance with established regulations and procedures.
• Creates, reviews, processes and expends non-appropriated fund (NAF), sponsorship and appropriated fund (APF) purchase requests, marketing requests, expenditures, and obligations for approval by supervisor.
• Serve as APF purchase cardholder, tracking purchases, communicating with vendors, and ensuring all APF purchasing requirements are met.
• Liaises with NAF Accounting and Procurement for NAF and sponsorship fund obligations.
• Reviews financial controls and reports obligations and expenditure, verifying accuracy of all financial data using the appropriate NAF or APF tracking system,
• Consolidates budget estimates and assists with the preparation of NAF and APF projected funding needs
• Reviews data submitted for consistency with previous estimates, current levels of operations and anticipated changes.
• Serves as Trusted Agent for Trusted Agent Sponsorship (TASS) to issue contractor credentials and tracks successful completion of background checks, initial and reoccurring, for government and contract personnel.
• Ensures compliance with applicable directives and instructions, regulations and generally accepted standard of the profession.
• Forwards guidance under area of responsibility to all FFSC staff.
• Tracks completion of required employee training.
• Enters and/or tracks routine reports and surveys and updates to data bases.
• Completes and/or updates web-based or database program input and reports.
• Responsible for coordination and management of APF and NAF property inventories, facility programs, facility work requests and special projects that reside under the FFSC Director,
• Supports supervisors with timekeeping services and personal actions related to NAF and APF staff, including processing mileage claims, processing leave requests, utilizing KRONOS to track time as a timekeeper and providing logistical and administrative support to arrange travel preparation and reimbursement for approved training conference.
• Schedules appointments and meetings in accordance with policies and priorities, and coordinates with the staff as necessary.
• In additional to logistical support, contacts participants and ensures all required materials and services are provided.
• Informs supervisory or conflicts, re-scheduling appointments as needed.
• May serve as representative of FFSC San Diego for certain meetings as directed by supervisor, taking notes/minutes and reporting back to supervisor.
• Independently notes and follows up on commitments made at meetings and conferences by staff members.
• Prepares a wide variety of technical recurring and non-recurring correspondence and other documents ensuring proper format, syntax structure, grammar, timely completion and distribution.
• Composes correspondence, Standard Operating Procedures and other materials of non-technical nature.
• Review and finalizes documents prepared by other for procedural and grammatical accuracy.
• Reviews and processes incoming and outgoing correspondence, materials, publications, regulations and directives.
• Receives telephone calls and visitors.
• Based upon knowledge of the organization's programs and functions and operations, directs customer to appropriate staff or organizations for assistance.
• Locates and selects appropriate references and procedures references and procedures for application to specific questions.
• Must be able to instantly assess and respond appropriately and conscientiously to crisis situations to include family violence, suicide risk and individual crisis situations, and is able to make knowledgeable and accurate judgment in providing hands-on assistance or self-help resources.
• Familiar with Privacy Act requirements and serve as Functional Privacy Act Coordinator for FFSC San Diego.
• Performs other related duties for program support as assigned.

• Participates in achieving the efficient execution of the program by collecting, tracking compiling, inputting in a timely fashion and analyzing various data.
• Verifies accuracy of data, prepares reports and information and bring trends to the attention of management.
• Maintains a library of current and historical data, statistics, procedures, policies, instructions and reports used by FFSC staff in preparing for and delivering programs in accordance with Navy guidelines and policy.
• Establishes, maintains, purges, and disposes of files and records in accordance with established regulations and procedures.
• Creates, reviews, processes and expends non-appropriated fund (NAF), sponsorship and appropriated fund (APF) purchase requests, marketing requests, expenditures, and obligations for approval by supervisor.
• Serve as APF purchase cardholder, tracking purchases, communicating with vendors, and ensuring all APF purchasing requirements are met.
• Liaises with NAF Accounting and Procurement for NAF and sponsorship fund obligations.
• Reviews financial controls and reports obligations and expenditure, verifying accuracy of all financial data using the appropriate NAF or APF tracking system,
• Consolidates budget estimates and assists with the preparation of NAF and APF projected funding needs
• Reviews data submitted for consistency with previous estimates, current levels of operations and anticipated changes.
• Serves as Trusted Agent for Trusted Agent Sponsorship (TASS) to issue contractor credentials and tracks successful completion of background checks, initial and reoccurring, for government and contract personnel.
• Ensures compliance with applicable directives and instructions, regulations and generally accepted standard of the profession.
• Forwards guidance under area of responsibility to all FFSC staff.
• Tracks completion of required employee training.
• Enters and/or tracks routine reports and surveys and updates to data bases.
• Completes and/or updates web-based or database program input and reports.
• Responsible for coordination and management of APF and NAF property inventories, facility programs, facility work requests and special projects that reside under the FFSC Director,
• Supports supervisors with timekeeping services and personal actions related to NAF and APF staff, including processing mileage claims, processing leave requests, utilizing KRONOS to track time as a timekeeper and providing logistical and administrative support to arrange travel preparation and reimbursement for approved training conference.
• Schedules appointments and meetings in accordance with policies and priorities, and coordinates with the staff as necessary.
• In additional to logistical support, contacts participants and ensures all required materials and services are provided.
• Informs supervisory or conflicts, re-scheduling appointments as needed.
• May serve as representative of FFSC San Diego for certain meetings as directed by supervisor, taking notes/minutes and reporting back to supervisor.
• Independently notes and follows up on commitments made at meetings and conferences by staff members.
• Prepares a wide variety of technical recurring and non-recurring correspondence and other documents ensuring proper format, syntax structure, grammar, timely completion and distribution.
• Composes correspondence, Standard Operating Procedures and other materials of non-technical nature.
• Review and finalizes documents prepared by other for procedural and grammatical accuracy.
• Reviews and processes incoming and outgoing correspondence, materials, publications, regulations and directives.
• Receives telephone calls and visitors.
• Based upon knowledge of the organization's programs and functions and operations, directs customer to appropriate staff or organizations for assistance.
• Locates and selects appropriate references and procedures references and procedures for application to specific questions.
• Must be able to instantly assess and respond appropriately and conscientiously to crisis situations to include family violence, suicide risk and individual crisis situations, and is able to make knowledgeable and accurate judgment in providing hands-on assistance or self-help resources.
• Familiar with Privacy Act requirements and serve as Functional Privacy Act Coordinator for FFSC San Diego.
• Performs other related duties for program support as assigned.

• Participates in achieving the efficient execution of the program by collecting, tracking compiling, inputting in a timely fashion and analyzing various data.
• Verifies accuracy of data, prepares reports and information and bring trends to the attention of management.
• Maintains a library of current and historical data, statistics, procedures, policies, instructions and reports used by FFSC staff in preparing for and delivering programs in accordance with Navy guidelines and policy.
• Establishes, maintains, purges, and disposes of files and records in accordance with established regulations and procedures.
• Creates, reviews, processes and expends non-appropriated fund (NAF), sponsorship and appropriated fund (APF) purchase requests, marketing requests, expenditures, and obligations for approval by supervisor.
• Serve as APF purchase cardholder, tracking purchases, communicating with vendors, and ensuring all APF purchasing requirements are met.
• Liaises with NAF Accounting and Procurement for NAF and sponsorship fund obligations.
• Reviews financial controls and reports obligations and expenditure, verifying accuracy of all financial data using the appropriate NAF or APF tracking system,
• Consolidates budget estimates and assists with the preparation of NAF and APF projected funding needs
• Reviews data submitted for consistency with previous estimates, current levels of operations and anticipated changes.
• Serves as Trusted Agent for Trusted Agent Sponsorship (TASS) to issue contractor credentials and tracks successful completion of background checks, initial and reoccurring, for government and contract personnel.
• Ensures compliance with applicable directives and instructions, regulations and generally accepted standard of the profession.
• Forwards guidance under area of responsibility to all FFSC staff.
• Tracks completion of required employee training.
• Enters and/or tracks routine reports and surveys and updates to data bases.
• Completes and/or updates web-based or database program input and reports.
• Responsible for coordination and management of APF and NAF property inventories, facility programs, facility work requests and special projects that reside under the FFSC Director,
• Supports supervisors with timekeeping services and personal actions related to NAF and APF staff, including processing mileage claims, processing leave requests, utilizing KRONOS to track time as a timekeeper and providing logistical and administrative support to arrange travel preparation and reimbursement for approved training conference.
• Schedules appointments and meetings in accordance with policies and priorities, and coordinates with the staff as necessary.
• In additional to logistical support, contacts participants and ensures all required materials and services are provided.
• Informs supervisory or conflicts, re-scheduling appointments as needed.
• May serve as representative of FFSC San Diego for certain meetings as directed by supervisor, taking notes/minutes and reporting back to supervisor.
• Independently notes and follows up on commitments made at meetings and conferences by staff members.
• Prepares a wide variety of technical recurring and non-recurring correspondence and other documents ensuring proper format, syntax structure, grammar, timely completion and distribution.
• Composes correspondence, Standard Operating Procedures and other materials of non-technical nature.
• Review and finalizes documents prepared by other for procedural and grammatical accuracy.
• Reviews and processes incoming and outgoing correspondence, materials, publications, regulations and directives.
• Receives telephone calls and visitors.
• Based upon knowledge of the organization's programs and functions and operations, directs customer to appropriate staff or organizations for assistance.
• Locates and selects appropriate references and procedures references and procedures for application to specific questions.
• Must be able to instantly assess and respond appropriately and conscientiously to crisis situations to include family violence, suicide risk and individual crisis situations, and is able to make knowledgeable and accurate judgment in providing hands-on assistance or self-help resources.
• Familiar with Privacy Act requirements and serve as Functional Privacy Act Coordinator for FFSC San Diego.
• Performs other related duties for program support as assigned.

School Age Annex: Child and Youth Program Assistants at the School Age Annex work with children ranging from kindergarten to 12 years old. They provide activities and programs which support children's social, emotional, physical, and intellectual development.

CHILD AND YOUTH PROGRAM ASSISTANT (ALL LEVELS):
The incumbent will serve as a Child and Youth Program Assistant (CYPA) in one or more child and youth programs and will be accountable for the whereabouts and safety of children and youth. Provides care/supervision, oversight and accountability for program participants. Assists in preparing age appropriate activities; supervises children and youth during indoor and outdoor activities, on field trips, outings and special events; arranges and serves snacks/meals. Executes work in accordance with policies and regulations. May be required to transport children in government vehicles.

CHILD AND YOUTH PROGRAM ASSISTANT (TARGET LEVEL):
Coordinates and conducts activities for children and/or youth. Creates an environment which welcomes participant interest and promotes positive interactions. Implements program options for children and youth with special requirements. Demonstrates, instructs, leads and facilitates planned and spontaneous program activities. Briefs staff, management, and parents on activities. Conducts inventory on equipment and supplies.

CHILD AND YOUTH PROGRAM ASSISTANT (INTERMEDIATE LEVEL):
Assists in planning, coordinating and conducting activities for program participants. Creates an environment which welcomes participant interest and promotes positive interactions. Implements daily schedules and activity plans to ensure age/stage appropriateness. Briefs staff, management, and parents on activities. Conducts inventory on equipment and supplies.

CHILD AND YOUTH PROGRAM ASSISTANT (ENTRY LEVEL):
Performs simple routine tasks following step-by-step instructions. Assists in providing planned activities using prepared curriculum and program materials. Creates an environment which welcomes participant interest and promotes positive interactions. Generates a list of needed supplies and equipment. Attends to the physical needs of the children, as applicable.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12613633

Child Development Center: Child and Youth Program Assistants at the CDC work with children between the ages of 6 weeks and 5 years. They provide activities and programs which support children's social, emotional, physical, and intellectual development.

CHILD AND YOUTH PROGRAM ASSISTANT (ALL LEVELS):
The incumbent will serve as a Child and Youth Program Assistant (CYPA) in one or more child and youth programs and will be accountable for the whereabouts and safety of children and youth. Provides care/supervision, oversight and accountability for program participants. Assists in preparing age appropriate activities; supervises children and youth during indoor and outdoor activities, on field trips, outings and special events; arranges and serves snacks/meals. Executes work in accordance with policies and regulations. May be required to transport children in government vehicles.

CHILD AND YOUTH PROGRAM ASSISTANT (TARGET LEVEL):
Coordinates and conducts activities for children and/or youth ranging in age from 6 weeks to 18 years. Creates an environment which welcomes participant interest and promotes positive interactions. Implements program options for children and youth with special requirements. Demonstrates, instructs, leads and facilitates planned and spontaneous program activities. Briefs staff, management, and parents on activities. Conducts inventory on equipment and supplies.

CHILD AND YOUTH PROGRAM ASSISTANT (INTERMEDIATE LEVEL):
Assists in planning, coordinating and conducting activities for program participants. Creates an environment which welcomes participant interest and promotes positive interactions. Implements daily schedules and activity plans to ensure age/stage appropriateness. Briefs staff, management, and parents on activities. Conducts inventory on equipment and supplies.

CHILD AND YOUTH PROGRAM ASSISTANT (ENTRY LEVEL):
Performs simple routine tasks following step-by-step instructions. Assists in providing planned activities using prepared curriculum and program materials. Creates an environment which welcomes participant interest and promotes positive interactions. Generates a list of needed supplies and equipment. Attends to the physical needs of the children, as applicable.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12613525

The duties and responsibilities of the CY Program Assistant have been grouped into categories, including curriculum, indoor and outdoor environment, interactions and relationships, supervision of children and youth, parent and employee communication, assessment, compliance, and additional responsibilities. Each is described below.

Curriculum

Develops schedules and activity plans. This may include reviewing and providing input into schedules and activity plans developed by the entry level and intermediate level Educational Aids (CY Program Assistants), CY-1702-I. Ensures that program plans and activities incorporate the observed needs of individual children and youth.

Implements activities and special events that meet the physical, social, emotional, and cognitive needs of children and youth. Incorporates special instructions provided by parents such as special dietary needs, physical needs, or other information that may affect the child or youth's experience in the program.

Prepares and implements program options for children and youth with special requirements. Cares for children and youth with special needs as directed by the supervisor.

Demonstrates, instructs, leads, and facilitates planned and spontaneous program activities.

Role models developmentally appropriate practice and classroom or activity area management techniques.

Promotes and models safety, fitness, health, and nutrition practices.

Helps arrange for and/or serve appropriate snacks or meals where applicable.

Indoor and Outdoor Environment

Helps prepare, arrange and maintain indoor and outdoor activity areas and materials to accommodate daily schedules.

Sets up displays and bulletin boards.

Inventories equipment on a recurring basis and recommends replenishing damaged, missing, and depleted supplies.

Secures supplies, equipment, and facilities.

Interactions and Relationships

Establishes a program environment that sustains participant interest and promotes positive interactions with other children, youth and adults.

Interacts with children and youth using approved child guidance and youth development techniques.

Supervision of Children and Youth

Provides care and supervision, oversight, and accountability for program participants in compliance with the Department of Defense (DoD), NAF Component, and local installation policies, guidance, and standards.

Maintains control of and accounts for whereabouts and safety of children and youth.

Supervises children and youth during daily schedule of indoor and outdoor activities and on field trips, outings, and special events.

Ensures children and youth (as applicable) depart with authorized person according to written parental instructions.

Observes program participants for signs that may indicate illness, abuse, or neglect and reports as directed. Incumbent is a mandatory reporter to Family Advocacy and Child Protective Services as prescribed by local policy in the case of suspected incidences of child abuse and neglect.

Parent and Employee Communication

Interacts professionally with employees, parents, and local installation command personnel.

Provides parents with daily verbal or written feedback about their child/youth or program activities.

Participates in conferences with parents and employees.

Assessment

Observes children and youth and documents developmental progression and/or concerns. Uses the information in planning.

Participates in program evaluation using designated instruments such as programmatic rating scales, risk assessment tools (as required), self-inspection materials, and national accreditation tools.

Compliance

Assists in achieving and maintaining DoD certification and national accreditation or equivalent.

Ensures compliance with law, policies, and regulations applicable to DoD CY programs Notifies supervisor of health, fire, and safety compliance concerns.

Additional Responsibilities

Collects, maintains, and reports program participation data.

Performs other related duties as assigned.

• Participates in achieving the efficient execution of the program by collecting, tracking, compiling, inputting in a timely fashion and analyzing various data.
• Verifies accuracy of data, prepares reports and information and bring trends to the attention of management.
• Maintains a library of current and historical data, statistics, procedures, policies, instructions and reports
• Participtes in achieving the efficient execution of the program by collecting, tracking compiling, inputting in a timely fashiion and analyzing various data.
• Verrifies accuracy of data, prepares reports and information and bring trends to the attention of managment.
• Maintains a library of current and historical data, statistics, procedures, policies, instructions and reports used by FFSC staff in preparing for and delivering programs in accordance with Navy guidelines and policy.
• Establishes, maintains, purges, and disposes of files and records in accordance with established regulations and procedures.
• Created, reviews, processed and expends non-appropriated fund (NAF), sponsorship and appropriated fund (APF) purchase requests, marketing requests, expenditures, and obligations for approval by supervisor.
• Serve as APF purchase cardholder, tracking purchases, communicating with vendors, and ensuring all APF purchasing requirements are met.
• Liaises with NAF Accounting and Procurement for NAF and sponsorship fund obligations.
• Reviews financial controls and reports obligations and expenditure, verifying accuracy of all financial data using the appropriate NAF or APF tracking system,
• Consolidates budget estimates and assists with the preparation of NAF and APF projected funding needs
• Reviews data submitted for consistency with previous estimates, current levels of operations and anticipated changes.
• Serves as Trusted Agent for Trusted Agent Sponsorship (TASS) to issue contractor credentials and tracks successful completion of background checks, initial and reoccurring, for government and contract personnel.
• Ensures compliance with applicable directives and instructions, regulations and generally accepted standard of the profession.
• Forwards guidance under area of responsibility to all FFSC staff.
• Tracks completion of required employee training.
• Enters and/or tracks routine reports and surveys and updates to data bases.
• Completes and/or updates web-based or database program input and reports.
• Responsible for coordination and management of APF and NAF property inventories, facility programs, facility work requests and special projects that reside under the FFSC Director,
• Supports supervisors with timekeeping services and personal actions related to NAF and APF staff, including processing mileage claims, processing leave requests, utilizing KRONOS to track time as a timekeeper and providing logistical and administrative support to arrange travel preparation and reimbursement for approved training conference.
• Schedules appointments and meetings in accordance with policies and priorities, and coordinates with the staff as necessary.
• in additional to logistical support, contacts participants and ensures all required materials and services are provided.
• Informs supervisory or conflicts, re-scheduling appointments as needed.
• May serve as representative of FFSC San Diego for certain meetings as directed by supervisor, taking notes/minutes and reporting back to supervisor.
• Independently notes and follows up on commitments made at meetings and conferences by staff members.
• Prepares a wide variety of technical recurring and non-recurring correspondence and other documents ensuring proper format, syntax structure, grammar, timely completion and distribution.
• Composes correspondence, Standard Operating Procedures and other materials of non-technical nature.
• Review and finalizes documents prepared by other for procedural and grammatical accuracy.
• Reviews and processes incoming and outgoing correspondence, materials, publications, regulations and directives.
• Receives telephone calls and visitors.
• Based upon knowledge of the organization's programs and functions and operations, directs customer to appropriate staff or organizations for assistance.
• Locates and selects appropriate references and procedures references and procedures for application to specific questions.
• Must be able to instantly assess and respond appropriately and conscientiously to crisis situations to include family violence, suicide risk and individual crisis situations, and is able to make knowledgeable and accurate judgment in providing hands-on assistance or self-help resources.
• Familiar with Privacy Act requirements and serve as Functional Privacy Act Coordinator for FFSC San Diego.
• Performs ither related duties for program support as assigned.

WHAT IS THE TAXPAYER SERVICES (TS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers Ogden Accounts Management

The following are the duties of this position at the full working level.

• Under the guidance of call site management, the incumbent utilizes on-line tools including Aspect, Customview, Webview, and Electronic Workforce Management (eWFM) to identify and react to real-time telephone staffing issues.
• Monitors and tracks employee time usage through the daily use of Real Time Adherence (RTA). Communicate real-time adherence issues to operation management for immediate resolution and/or to account for the employee by inputting the proper exception into eWFM or similar system.
• Notifies management of operational performance issues such as long wrap up of phone calls, lunch and daily breaks.
• Maintains a log of operational performance issues, staffing, and system problems.
• Monitors adherence to schedule by on-line tool applications.