Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf
The MEDVAMC Diagnostic & Therapeutic Care Line is a complex, teaching department providing comprehensive care ranging from routine imaging exams to complex interventional radiology procedures. The Medical Support Assistant (Advanced) performs duties related to the receipt, intake, indexing, and otherwise processing Veteran health and Care Line operational administrative information. The primary duties of the Advanced Medical Support Assistant may include but are not limited to:
- Works collaboratively in an interdisciplinary coordinated care delivery model staffed by Radiologists, Physician Assistants, Nursing staff, DRT's, Health Techs and other MSAs to provide comprehensive imaging services to eligible Veterans.
- Coordinates with the patient care team to optimize patient access to care.
- Develops and maintains effective and efficient communication with patients, the care team, other MEDVAMC departments, Community Based Outpatient Clinics (CBOC's), outside/other VA medical centers, and other agencies to coordinate care, responding to Veteran or Veteran designee phone calls.
- Notifies patients of provider decisions/recommendations regarding their imaging orders and completion of those orders.
- Scans patient care information into the electronic medical record.
- Schedules via negotiated appointments with patients corresponding to availability of the imaging clinic appointments.
- Adjusts the flow and sequencing of the work to meet team and patient needs.
- Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g. CT Abdomen prep or Ultrasound abdomen/pelvis studies).
- Completes follow up assignments.
- Participates in and independently follows up on team huddle decisions by sharing information and collaborating with the team to assure continuity of care.
- Evaluates patient information and clinic schedule lists to determine whether patient's imaging needs have been fulfilled and expired orders have been discontinued (all pending orders are scheduled or completed at the time of appointment).
- Trains other MSAs who have not achieved the Advanced MSA level.
- Assures that patient appointments are scheduled and managed appropriately according to the most current MEDVAMC Medical Center Policy Memorandum.
- Enters clinical appointment in the EWL (Electronic Wait List) as necessary.
- Ensures that the patient is informed of the place and time of each appointment.
- Ensures that workload is properly credited.
- Schedules and coordinates appointment, and changes scheduled appointments, utilizing the Vista Scheduling Enhancements (VSE), Veterans Information Systems and Technology Architecture (VISTA), and the use of the Computerized Patient Record System (CPRS).
- Provides preparatory instructions to patients.
- Handles paperwork for clinic "walk-ins" appropriately to assure that appointments are made, and encounters are completed.
- Processes no-show patients and referrals per clinic policy.
Work Schedule: Various schedules that may include off-tours, weekends and holidays will be discussed during the interview process and are subject to change based on Agency needs. Available Shifts are as follows, all are in CST time zone: 6:30am - 3:00pm, 7:30am - 4:00pm, 8:00am - 4:30pm, and 9:00am - 5:30pm.
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases.
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 580-00237-F
Permanent Change of Station (PCS): Not Authorized
Starting at $50,877 Per Year (GS 6)