Total 17 Others Contract job vacancies in isle of arran ka27 8hp

Responsibilities:

• Train, supervise, and schedule Live Streaming Host to their available time slot to go live or reschedule as and when needed.
• Work closely with Live Streaming Host on tracking, monitoring, and understanding live streaming performance through insights and analytics at any timeframe of work/shift.
• Implement standardized guidelines & procedures that will track and monitor adherence and performance.
• Share ideas with the Live Streaming Host on doing live streaming/videos creatively to attract the audience.
• Have an understanding of skincare and beauty products trend in the market.
• Any ad-hoc assignments assigned by superior

Qualifications:

• Minimum one year with relevant experience, having E-Commerce / TikTok / Shopee live stream operation working experience would be a plus point
• Possess minimum education level Diploma in any field
• Good command of English and Bahasa Malaysia
• Good interpersonal and communication skills
• Have good knowledge and interest in skincare and beauty products
• Able to work with minimum supervision
• Willing to work on a rotational shift basis (8am - 5pm / 1pm - 10pm / 5pm - 2am)

Perks & Benefits

• Allowance (meals, transportation, etc.)
• Flexible working hours
• Casual dress code
• Medical insurance

職位要求：

• 根據排班表協助，24小時待命，在商定的時間內處理相關區域內的故障。
• 進行現場幹預，恢復和糾正故障設備，使設備功能恢復到規定的商定指標內。
• 在參與網路故障、預防性維護和其他活動期間，按照要求執行組裝工活動，包括按照商定的品質和時間表進行服務交付活動。
• 管理所有發出的工作單，並在允許的時間內有效管理其開啟和關閉。
• 執行了所需的例行預防性維護、CA、RF、WO、MR 更新以及網路元素的所有相關工作均在商定的時間表內。
• 在商定的時間內，在上級指定和指示的職責範圍內處理客戶投訴。
• 在相關日誌和系統中記錄所有 TT 日誌要求、時間表和所有報告，並確保所有資料始終準確更新。
• 執行所有商定的改進措施以提高團隊績效。
• 在每次工作完成之前、期間和之後，按照所需的指南和要求（包括現場訪問和監督），在維護良好且安全的工作場所以安全的方式執行工作活動。
• 透過根據專案要求執行所需的商定活動，支援根據商定的工作範圍和所需的時間表執行和實施專案。
• 透過識別潛在危險並提出糾正措施以減輕危險，確保所有場所處於良好和安全的工作環境。
• 確保所有站點都得到適當保護，並透過確保只有授權人員才能透過規定流程進入站點場所來控制對站點的存取。
• 根據專案要求，支援現場存取和金鑰管理，並在必要時陪同第三方現場活動。
• 遵守並實施公司的 EHS 政策，包括：
• 了解公司的 OSHE 以及其工作區域中的危險/方面及其風險/影響。
• 對自己以及可能因工作中的行為或疏忽而受到影響的其他人的安全和健康採取合理的照顧。
• 配合雇主或任何其他人履行 OSHA 1994 或據此制定的任何法規對雇主或其他人施加的任何職責或要求。
• 始終穿戴或使用雇主提供的任何防護設備或服裝，以防止其安全和健康面臨風險。
• 遵守其雇主或任何其他人根據 OSHA 1994 或任何其他規定制定的任何關於 OSHE 的指示或措施

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 年假
• 病假

Job Responsibilities:

• To promote AEON products to customers.
• To achieve daily, weekly and monthly sales target.
• To provide excellent customer service.
• To achieve individual target as well as team target.
• Telemarketing duties are performed accurately and on time.
• To represent company in a positive and professional manner.
• To work with all personnel and outside contacts to satisfy clients and achieve company goals.
• To identify areas of improvement in the company and assist in creating and implementing solutions.

Requirements:

• Minimum SPM/STPM/Diploma/ Degree in any related field.
• Good team building and interpersonal skills, analytical and problem solving skills with the ability to communicate with people at all levels.
• Customer-focused and bottom line performance-driven personality.
• Strong command of English and the ability to speak other languages / dialects will be an added advantage.
• Pleasant personality and able to work with minimum supervision and independently.
• Individual with high commitment, hard Working & able to work under pressure.
• Doesn’t mind working long hours, flexible working hour and working during Weekend and/or Holidays.
• No experience are required as intensive training will be provided. Nevertheless, experience in telesales/telemarketing will be added advantage
• Fresh graduates are encouraged to apply

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave

職責：

• 培訓、監督並安排直播主播到可用的時間段進行直播或根據需要重新安排。
• 與直播主持人密切合作，透過工作/輪班的任何時間範圍內的洞察和分析來追蹤、監控和了解直播表現。
• 實施標準化指南和程序來追蹤和監控遵守情況和績效。
• 與直播主分享如何創意地進行直播/影片以吸引觀眾。
• 了解市場上的護膚和美容產品趨勢。
• 上級指派的任何臨時任務

資格：

• 至少一年相關經驗，有電商/TikTok/Shopee直播營運工作經驗者優先
• 擁有任何領域的最低教育程度文憑
• 良好的英語和馬來語能力
• 良好的人際溝通與溝通能力
• 對護膚美容產品有良好的了解與興趣
• 能夠在最少的監督下工作
• 願意輪班工作（上午 8 點 - 下午 5 點/下午 1 點 - 晚上 10 點/下午 5 點 - 凌晨 2 點）

津貼和福利

• 津貼（餐費、交通費等）
• 彈性的工作時間
• 休閒著裝要求
• 醫療保險

We are seeking an enthusiastic and result-driven Education Counselor with a strong background in sales and marketing to join our team. As an Education Counselor, you will be responsible for promoting our educational programs, reaching out to potential students, and guiding them through the enrollment process.

Key Responsibilities

• • Promote our educational programs to prospective students and their parents through various marketing channels
  • Conduct personalized counselling to understand the needs and goals of students and assist them in making informed decisions
  • Develop and maintain a network of potential students through leads generation and follow up activities
  • Stay up to date with the latest educational trends and market insight by performing market analysis and research on competitor
  • Maintain a high standard of customer service throughout the enrollment process. 

General Requirements

• • Candidate from other education background such as Degree, Diploma or SPM with proven experience as telemarketer or similar sales/ customer service role are welcome to apply.
  • Able to maintain friendly and professional relationships with all stakeholders.
  • Working experience in a higher education institution or in marketing/sales would be an advantage.
  • Able to perform under stressful and tight-deadline situations.
  • Excellent communication skills.
  • Persistent and result-oriented.
  • Patient and able to handle customer rejection.
  • Working hours: 8.30am -6pm (5 days/ week)

Perks & Benefits

• Nearby public transport
• Personal leave
• Personal development opportunities

Responsibilities:

• Responsible for working alongside various business/functional Groups and accepting delegated responsibilities and duties with the aim to prepare for leadership roles.
• Performance during Job Rotation Performance is measured based on the tasks given during each rotation.
• Involve in special projects and initiatives.
• Provide support in group wide initiatives.
• Involve as brand ambassador of MHCMY Learning & Growth Individual Development Plan (IDP).

Requirements:

• Degree in Marketing / Information Technology / Business Administration or other disciplines with excellent results.
• Comprehensive knowledge of Microsoft Office.
• Strong communication and interpersonal skills.
• Self-motivated, strong initiative, eager to learn and result oriented.
• Good command in English, Mandarin and Bahasa Malaysia.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Flexible working hours
• Free snacks / Happy hours
• Company trips
• Medical insurance
• Personal development opportunities

職責：

• 負責與各個業務/職能團隊一起工作，並接受委派的責任和義務，為擔任領導角色做好準備。
• 工作輪調期間的績效 績效是根據每次輪調期間給予的任務來衡量的。
• 參與特殊項目和倡議。
• 為集團範圍內的措施提供支援。
• 擔任 MHCMY 學習與成長個人發展計畫 (IDP) 的品牌大使。

要求：

• 行銷/資訊科技/工商管理或其他學科學位且成績優異。
• 全面了解 Microsoft Office。
• 較強的溝通和人際交往能力。
• 自我激勵、主動性強、渴望學習、結果導向。
• 良好的英語、華語和馬來語能力。

津貼和福利

• 員工股權
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 免費小吃/歡樂時光
• 公司旅行
• 醫療保險
• 個人發展機會

1. 最好具有至少 5 年在設計公司或現場團隊的工作經驗。
2. 熟悉操作，熟悉Revit、AutoCAD、Civil 3D、Navisworks & Dynamo等軟體者優先
3. 管理建模和繪圖工作的良好規劃能力
4. 取得 BIM 建模培訓證書者優先
5. 具有較強的主動性，能夠根據需要獨立工作和在團隊環境中工作
6. 良好的人際溝通、書面和口頭溝通能力
7. 土木/結構/機械/電機工程或其他相關學科的高級/高級/研究生文憑、學士學位

津貼和福利

• 附近的公共交通
• 彈性的工作時間
• 醫療保險
• 牙科保險

1. Preferably with minimum 5 years of working experience in design firm or site team.
2. Familiar in operation and have good knowledge of software such as Revit, AutoCAD, Civil 3D, Navisworks & Dynamo is a plus
3. Good planning skills in managing modelling and drafting work
4. Attained BIM Modelling Training Certificates is an advantage
5. Possess strong initiative, and ability to work independently and within team environment when required
6. Good interpersonal, written and verbal communication skills
7. Advanced/Higher/Graduate Diploma, Bachelor's Degree in Civil/ Structural/ Mechanical / Electrical Engineering or other relevant disciplines

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Medical insurance
• Dental insurance

RESPONSIBILITY AND AUTHORITY:

a) Safely transport company executives to and from destinations.

b) Regularly wash and detail the car to keep it clean and presentable, both inside and out.

c) Assist with loading and unloading equipment.

d) Keep track of vehicle maintenance and schedule regular servicing.

e) Always maintain a high level of confidentiality and professionalism.

f) Conduct routine vehicle inspections and maintenance checks.

g) Maintain accurate records of trips, mileage, and fuel consumption.

h) Familiarize yourself with local routes and traffic patterns.

i) Adhere to all traffic laws and regulations.

j) Communicate effectively with management regarding any vehicle issues or road hazards.

k) Provide excellent customer service and maintain a professional demeanor.

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave
• Dental insurance

責任與權力：

a) 安全地運送公司高階主管往返目的地。

b) 定期清洗和保養汽車，以保持汽車內外清潔美觀。

c) 協助裝卸設備。

d) 追蹤車輛維護並安排定期維修。

e) 始終保持高度的保密性和專業精神。

f) 進行例行車輛檢查和維護檢查。

g) 保留準確的行程、里程和燃油消耗記錄。

h) 熟悉當地路線和交通模式。

i) 遵守所有交通法規。

j) 就任何車輛問題或道路危險與管理階層進行有效溝通。

k) 提供卓越的客戶服務並維持專業風範。

津貼和福利

• 員工股權
• 津貼（旅費、交通費等）
• 醫療保險
• 事假
• 牙科保險

RESPONSIBILITY AND AUTHORITY:

a) Management of the finance function and overseeing the finance team.

b) Review of budgets, forecasts, and cash flows.

c) Analysing variances and exploring potential problems with line mangers.

d) Making appropriate recommendations and advising of the impact on the business.

e) Review of the monthly consolidated P&L, balance sheet, and cash flow management.

f) Ensure timely completion of statutory and internal financial reports.

g) Preparation of financial modelling and analysis for investment decisions.

h) Ensuring that appropriate systems and internal controls are implemented and maintained.

i) Oversee all taxation and regulatory compliance issues.

j) Oversee the company’s risk management policies, including insurances and financial risk management.

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Personal leave

責任與權力：

a) 管理財務職能並監督財務團隊。

b) 檢討預算、預測和現金流。

c) 與直線主管一起分析差異並探討潛在問題。

d) 提出適當的建議並對業務的影響提出建議。

e) 審查每月合併損益表、資產負債表和現金流量管理。

f) 確保及時完成法定和內部財務報告。

g) 為投資決策準備財務模型和分析。

h) 確保實施和維護適當的系統和內部控制。

i) 監督所有稅務和監管合規問題。

j) 監督公司的風險管理政策，包括保險和財務風險管理。

津貼和福利

• 員工股權
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 事假

JOB PURPOSE

This role acts as the liaison between our client and customers to recover debts and resolve outstanding payments. Duties include communicating with customers via telephone, negotiating payment plans with owing customers, and enacting payment plans to clear their debts. Accomplished Tele-Collection Agents require high customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts to mitigate financial losses.

JOB ACCOUNTABILITIES / KEY RESULT AREA

• Make outbound calls to delinquent customers to negotiate for payment.
• Receive inbound calls (which is related to unblocking of devices or recovery related matters) and to negotiate payment arrangement with the customer.
• To proceed with the unblocking request (if applicable/necessary).
• Update systems on calls made and actions take for each customer.
• Any other Ad-hoc matters

MINIMUM ESSENTIAL QUALIFICATIONS & COMPETENCIES

Formal Education

High School Certificate (or) Diploma/Bachelor’s degree

Work Experience

Total Work Experience: 1 to 3 years of strong and solid background in sales, customer service, or call centre service. Previous collection experience will be advantageous.

Language Proficiencies

Fluent in the English and Malay Language (written and spoken). Candidates who can converse in Mandarin or/plus Local Chinese dialects will be advantageous.

Job Brief:

The Customer Service Team Leader will oversee and manage a team of Customer Service Agents to ensure high-quality service delivery and customer satisfaction. This role involves leading by example, providing guidance, and ensuring the team meets performance metrics. The ideal candidate will possess strong leadership abilities, a deep understanding of the customer service environment, particularly in the e-commerce and financial services industries, and have a risk-based approach to solving problems.

Job Responsibilities:

1. Assist leadership team to manage overall operations of the contact centre.
2. Assist to drive operational KPI like service level, abandoned rate, average handling time, customer satisfaction, email/chat response rate and etc.
3. Work with Assistant Manager to minimize shrinkage, attrition, dissatisfied contacts, complaints and etc.
4. Ensure all relevant communications and data are updated and recorded.
5. Ensure action plans and deliverables are met within agreed timeline.
6. Handle on ad-hoc projects/assignments. 
7. Manage a team consists up to 15 members.
8. Active monitoring, support and coach team members performance in align with departmental KPI & SLAs
9. Perform regular contact with team members like 1-1, team meeting, performance review and etc.
10. To ensure team members provide accurate information to users & handle escalations if required. Manning of escalation queues.
11. Communicate effectively & motivate team members to perform better
12. Utilize expert knowledge of fintech, banking, and payment processing rules to handle and solve customer challenges in a timely manner & generate relevant reports for operational discussion and analysis.

Job Requirement:

1. Minimum Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in any field or equivalent.

2.4 years of experience in a call center environment, preferably within the e-commerce, financial services, banking, or commercial sectors.

3.  At least 2 years of experience managing a team in a customer service setting.

4.   Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

5.Strong understanding of fintech, banking payment processing, and subscription-based revenue models.

6. Strong analytical and mathematical skills with attention to detail.

7.Creative and critical problem-solving skills, with the ability to apply a risk-based approach to complex issues.

8.Excellent written and verbal communication skills in English.

9. Proficiency in additional languages such as Malay, Cantonese, or Mandarin is an advantage.

10. Proven ability to lead a team, manage performance, and provide constructive feedback.

11. Ability to work with cross-functional teams to achieve desired results.

12. Self-motivated, positive attitude, and strong customer service ethics.

13. Ability to handle multiple tasks in a fluid, fast-paced environment and prioritize effectively.

14. Passionate about customer satisfaction and leading by example.

15. Willingness to work shifts in a 24x7 operation with rotating off days.

16. Able to respond to customer inquiries in a professional manner, maintaining the company’s reputation for high-quality service.