Advanced Medical Support Assistant
Full-time
Junior Executive
3 hours ago
VA Healthcare System Serving Ohio, Indiana, and Michigan (VISN 10) advoc.....
VA Healthcare System Serving Ohio, Indiana, and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.
Major Duties:
- Monitors and completes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.
- Assures coverage of all areas of responsibility and conducts ongoing reviews to ensure quality of work.
- Certifies accurate and timely scheduling of appointments.
- Assists with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
- Supports patient safety standards using the correct Veterans Affairs identification of all patients.
- Ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning.
- Assist in the Beneficiary Travel Program and Health Benefits Unit and other duties within the clinic.
- Participates in huddles or meetings; participates and provides input in problem solving on operational issues or procedures; shares information and collaborates with the medical team/Lead MSA/Supervisor to assure continuity of care.
- Orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topic.
- Provides administrative support to professional staff.
- Assists staff with a variety of clerical duties in one or more outpatient clinics that provide a variety of medical services.
- Proactively resolves patient concerns/complaints or triages concerns to appropriate personnel.
- Develops effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies; facilitate/process secure messaging with the patient and team
- On an as needed basis, may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit.
- Personally, greets veterans into the clinic in a manner to put them at ease. Completes the patient check-in process. Gives assistance and directions as needed. Is responsible for making sure that insurance card information is entered into the computer, as necessary.
- Processes all Release of Information requests in a timely manner following the Act (HIPAA) guidelines, as necessary.
- Schedules next appointments or consultations in the computer following VA scheduling rules/directives and schedules all patient travel timely.
- Performs other related duties as assigned, including providing coverage to peers on an as needed basis.
Work Schedule: Monday - Friday; 7:00am-3:30pm, 7:30am-4:00pm, or 8:00am-4:30pm
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 91454-A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Starting at $45,956 Per Year (GS 6)
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