Are you a naturally caring experienced Healthcare Assistant in the UK, looking for your career to be fulfilling, where you’re valued, recognised and supported?

If you want to make a positive difference to the lives of others and change lives for the better, then join the team at Braeburn House in Salford as a Healthcare Assistant and experience what delivering great healthcare should feel like.

You’ll have access to a range of training and development options to help you achieve your career aspirations, while working as part of a supportive and friendly team in a culture built on kindness and teamwork.

What you will be doing

You will join an inclusive and supportive team that works well together to provide care to people with a range of Mental Health conditions, using your knowledge and skills to help people along their recover pathway towards leading a valued and fulfilled life.

Your day-to-day will include ward rounds, analysing behaviours and adapting care accordingly with colleagues, updating patient records, and providing overall care and support, which may include assisting with personal hygiene.

It can be quite a challenging environment at times, so a positive attitude, compassion, resilience and vigilance are important. But it is hugely rewarding to see people improve because of your involvement, knowing that you’ve made someone’s life better.

The shift pattern is 12.5 hours a day, 3-4 days a week including nights and weekends.

Where you will be working

Location: Charles Street, Salford, Manchester, M6 7DU You will be working at Braeburn House, a modern purpose-built rehabilitation and recovery service for males suffering from a primary diagnosis of mental illness that have already progressed in their journey of recovery but still require further support and intensive interventions.

What you will get

• Annual salary of £23,693
  
• The equivalent of 33 days annual leave (inc Bank Holidays) – plus your birthday off!
• Free meals and parking
• Wellbeing support and activities to help you maintain a great work-life balance.
• Career development and training to help you achieve your career goals.
• Pension contribution to secure your future.
• Life Assurance for added peace of mind.
• Enhanced Maternity Package so you can truly enjoy this special time.

There is also a range of other benefits including retail discounts, special offers and much more.

About your next employer:

You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

Senior Theatre Practitioner

Nuffield Health Cambridge Hospital | Nursing | Permanent Contract | Full Time

Up to £42,000 per annum, depending on experience

37.5 hours per week

Opportunity to complete SFA training with adjustment in compensation on completion of course

Nuffield Health is Britain's largest Healthcare Charity and this is your chance to make a real difference. Bring your management experience to actively contribute to our service development, policies and strategies, and help shape the highest standards of care. We're looking after the health of the nation - and it starts with you.

Our Theatre Team currently have an opportunity for a Senior Theatre Practitioner at our Cambridge Hospital. Continue your journey with us whilst we'll support you to be your best.

To join a friendly and supportive Theatre Team to deliver excellent patient care during the perioperative episode.

As a Senior Theatre Practitioner, you will:

• Be responsible for providing skilled clinical and technical assistance as a member of the operating theatre team.

• Provide continuous competent and dedicated assistance under the direct supervision of the operating surgeon throughout the procedure.

• Promoting best practice and contributing towards quality improvements.

As a Senior Theatre Practitioner, you will have:

• Registered Practitioner with NMC or HCPC registration.

• Excellent communication skills.

• Immediate Life Support provider.

• Mentorship qualification.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Nuffield Health Cambridge Hospital

Our state-of-the-art hospital, is central Cambridge's premium private hospital, boasting an Outstanding CQC score and offer a full range of medical and surgical specialties. With expertise in Cancer care and Cancer surgery, Orthopaedic surgery (including robotic surgery), Neurosurgery, Cardiology as well as specialist Paediatric services.

Backed by the latest diagnostic imaging facilities including wide bore MRI and CT scanning, we offer immediate assessment and expert diagnosis. Hospital facilities include 3 state of the art digital theatres, 32 beds, Surgical Day Case theatre/endoscopy suite, Surgical Day PODs, private consultation rooms, close monitoring units, Chemotherapy suite, on-site registered pharmacy, Diagnostic scanning unit and a Pathology laboratory.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Cognitive Behavioural Therapist

Nuffield Health Cambridge FWC | Emotional Wellbeing | Permanent contract | Full time

Up to £47,750 per annum, depending on skills and experience

37.5 hours per week (Monday-Friday)

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's emotional wellbeing. It starts with passion and commitment to quality. It starts with you.

Our nationwide emotional wellbeing team is seeking a Cognitive Behavioural Therapist (CBT). As part of our clinical team, you will be providing high quality Cognitive Behavioural Therapy to private sector clients. You will experience a varied client base from self-pay, GP, corporate clients and private medical insurance referrals.

Based at our Nuffield Health Cambridge Fitness & Wellbeing Club, you will be delivering remote and face to face assessments and treatments, supported by our experienced and dedicated case management and administration team.

As a Cognitive Behavioural Therapist, you will be:

• Accredited to BABCP (provisional accreditation with BABCP as a minimum).

• A postgraduate diploma in CBT (or equivalent) as our minimum requirement.

• Excellent organisation and communication skills with a focus on patients care and customers.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

We offer 1:1 and peer supervision plus comprehensive continuous professional development consisting of an annual contribution of £500 (pro rata for P/T) and in-house training. In addition, we will support you to achieve your EMDR qualification and other long-term career development opportunities in supervision, leadership and corporate settings that come with a growing service.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Theatre Anaesthetic and Recovery Practitioner

Nuffield Health Cambridge Hospital | Theatres | Permanent | Full time | Includes weekend work
Up to £40,000 per annum, depending on experience
37.5 hours per week

As the UK's largest Healthcare Charity, we offer a fantastic home for your career. And we'll give you the freedom to work autonomously, making full use of your expertise. Here's where you bring your drive, passion and high standards to help shape the health of the nation.

As a Theatre Practitioner in Anaesthetic & Recovery at our Cambridge Hospital, you'll be registered with the appropriate governing body. You have the qualifications and experience that are relevant to your registration, including NMC or HCPC. Plus, you bring post-registration experience, flexibility and excellent communication skills. You're also a great team worker.

As a Theatre Practitioner in Anaesthetic & Recovery, you will:

• Be part of our close-knit multidisciplinary team.

• Work with leading consultants and like-minded professionals who respect and value what you bring.

• Enjoy a varied caseload with state-of-the-art technology, equipment and facilities.

• Supervise, support and develop junior members of staff.

• Create high-quality care and patient experiences that are clinically effective and evidence based.

• Interact well with colleagues on the ward, understanding that continuity in patient care is key.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From paid overtime to a cycle to work scheme, expert advice and support for your financial and emotional wellbeing, and more. At Nuffield Health, we take care of what's important to you.

Nuffield Health Cambridge Hospital

Our state-of-the-art hospital, is central Cambridge's premium private hospital, boasting an Outstanding CQC score and offer a full range of medical and surgical specialties. With expertise in Cancer care and Cancer surgery, Orthopaedic surgery (including robotic surgery), Neurosurgery, Cardiology, ENT, General surgery as well as specialist Paediatric services.

Backed by the latest diagnostic imaging facilities including wide bore MRI and CT scanning, we offer immediate assessment and expert diagnosis. Hospital facilities include 3 state of the art digital theatres, 32 beds, Surgical Day Case theatre/endoscopy suite, Surgical Day PODs, private consultation rooms, close monitoring units, Chemotherapy suite, on-site registered pharmacy, Diagnostic scanning unit and a Pathology laboratory.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Senior Theatre Practitioner

Nuffield Health Cambridge Hospital | Nursing | Permanent Contract | Full Time

Up to £42,000 per annum, depending on experience

37.5 hours per week

Opportunity to complete SFA training with adjustment in compensation on completion of course

Nuffield Health is Britain's largest Healthcare Charity and this is your chance to make a real difference. Bring your management experience to actively contribute to our service development, policies and strategies, and help shape the highest standards of care. We're looking after the health of the nation - and it starts with you.

Our Theatre Team currently have an opportunity for a Senior Theatre Practitioner at our Cambridge Hospital. Continue your journey with us whilst we'll support you to be your best.

To join a friendly and supportive Theatre Team to deliver excellent patient care during the perioperative episode.

As a Senior Theatre Practitioner, you will:

• Be responsible for providing skilled clinical and technical assistance as a member of the operating theatre team.

• Provide continuous competent and dedicated assistance under the direct supervision of the operating surgeon throughout the procedure.

• Promoting best practice and contributing towards quality improvements.

As a Senior Theatre Practitioner, you will have:

• Registered Practitioner with NMC or HCPC registration.

• Excellent communication skills.

• Immediate Life Support provider.

• Mentorship qualification.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Nuffield Health Cambridge Hospital

Our state-of-the-art hospital, is central Cambridge's premium private hospital, boasting an Outstanding CQC score and offer a full range of medical and surgical specialties. With expertise in Cancer care and Cancer surgery, Orthopaedic surgery (including robotic surgery), Neurosurgery, Cardiology as well as specialist Paediatric services.

Backed by the latest diagnostic imaging facilities including wide bore MRI and CT scanning, we offer immediate assessment and expert diagnosis. Hospital facilities include 3 state of the art digital theatres, 32 beds, Surgical Day Case theatre/endoscopy suite, Surgical Day PODs, private consultation rooms, close monitoring units, Chemotherapy suite, on-site registered pharmacy, Diagnostic scanning unit and a Pathology laboratory.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have: applied for a Graduate visa or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipatedstart date of employment The advert will close at midnight on 20 November 2024. Interviews are due to be held on 28 November 2024. Benefits to you At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff. On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH. CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times. Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered. We welcome applications from the Armed Forces.

As well as state of the art innovative X-ray equipment, CUH is the first in the NHS to revolutionise to a fully integrated Electronic Patient Record (EPR)award winning service. This accolade puts us among an elite group of leading hospitals and medical centres across the world that uses EPR systems as a tool to support clinicians in providing high quality patient care. Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. Please note:- Internal applicants on permanent contracts can only apply for this post as a secondment and must have the approval of your current line manager before applying. The advert will close at midnight on 24 November 2024. Interviews are due to be held in the week commencing 9 December 2024. Benefits to you At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff. On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH. CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times. Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

As well as state of the art innovative X-ray equipment, CUH is the first in the NHS to revolutionise to a fully integrated Electronic Patient Record (EPR)award winning service. This accolade puts us among an elite group of leading hospitals and medical centres across the world that uses EPR systems as a tool to support clinicians in providing high quality patient care. The X-ray department provides a 24 hour emergency service and operates an out of hours shift system. Radiographers are contracted to work a variety of shifts including evenings, nights, weekends and Bank Holidays. As a Trust we offer Link Grade progression towards a Band 6 Radiographer, on completion of the relevant experience and competencies. Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. A welcome subsidy of £1000 is available to all Band 5 and Band 6 Nurses, Midwives, ODPs and Radiographers and Band 5 Orthoptists taking up substantive employment with the Trust. Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have: applied for a Graduate visa or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipatedstart date of employment The advert will close at midnight on 24 November 2024. Interviews are due to be held in the week commencing 9 December 2024. Benefits to you At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff. On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH. CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times. Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered. We welcome applications from the Armed Forces.

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have: applied for a Graduate visa or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment The advert will close at midday on 13 November 2024. Interviews are due to be held on 28 November 2024. Benefits to you At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff. On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH. CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times. Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered. We welcome applications from the Armed Forces.

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

• Competitive salary and remuneration package including, 27 days holiday, pension contributions matched up to 9%, private healthcare
• Cambridge based the role has the opportunity for hybrid working (approx. 3 days a week in the office)
• Marshall, an independent, family-owned British company, proudly helping our customers move forwards since 1909

Why join Marshall in this role of Senior Planner?

Operationally reporting to the lead Programme Manager/Director, the role of Senior Planner is to actively deliver integrated project planning and scheduling activities across a programme through the creation and maintenance of integrated schedules, provision of project planning reports and metrics.

Working within an applied matrix organisation (in particular working in collaboration with the engineering, procurement, supply-chain and production departments) the role will foster and encourage the culture and operational effectiveness of Integrated Project Teams (IPTs).

As a member of the Bids and Programmes job family, you will be expected to support an integrated - whole Marshall - Life Cycle Management Processes (LCM) and Business Management System (BMS) and bring your experience and knowledge to support the wider team.

Key responsibilities of Senior Planner will include:

• Undertaking the planning and scheduling of various projects within the programme, developing project plans and schedules.

• Monitoring project progress, identifying bottlenecks, and working within the programme IPT, report/take proactive measures to ensure adherence to timelines and budgets.

• Resource load the programme/project schedules.

• Supporting where required the generation of monthly SPI, CPI, whole EVM and CPA information from the integrated project schedules.

• Evaluating project schedule outcomes and identify areas for improvement in those plans.

• Mentoring and providing guidance to junior planners and project teams to enhance their appreciation of project planning.

• Managing the incorporation of authorised changes into the Project Contract Master Schedule (CMS), and provide scenario modelling and assessment of risk events for proposed changes to the CMS and the Performance Measurement Baseline.

• Conducting Quantitative Schedule Risk Analysis (QSRA) to analyse the level of confidence of the Forecast Schedule and the contractual Deliverables Dates.

• Conducting Sensitivity Analysis and determine key drivers of the programme uncertainty.

• Undertaking additional activities as required by line management, the Business Line Director and the Central Operations Leadership Team.

• Supporting the adherence of the Lifecycle Management (LCM) Processes.

• Supporting effective 'Lessons Learned' (LFE - Learning From Experience) activities.

Apply if you have most of the following:

• Experience in 'front line' project planning roles, ideally in the defence domain - undertaking planning and scheduling, within one or a combination of Bids, Projects and/or Programmes, operations / production and project-engineering.
• An understanding of engineering development principles and manufacturing processes in principle.

• Subject matter expertise in the application of Project planning tools & techniques, including project control and reporting, change management, cost control, Integrated Baseline Planning (IBP), Supply-Chain schedule integration and risk & opportunity management. (Tool knowledge to include MSP, P6 Primavera).

• Practitioner in EVM, SPI and CPI and explain their full terms and how they are set-up and exercised on a Project through planning tools into a Project Plan.

• Experience in generating Critical Path Analysis and Risk Adjusted Schedules.

• Desirable: worked within a collaborative matrix-managed 'IPT' environment.

• Desirable: A qualification in Project Controls or Project Management an advantage, but not essential.

Based in the UK, with operations in Canada, Marshall specialises in the design and production of deployable operational infrastructure and mission support for humanitarian, defence and security operations across the globe.

Other core services include the integration of complex systems into a range of vehicles for use by the military and security services including explosive ordnance disposal and battlefield ambulances all underpinned by a full in-life managed service provision to ensure customers' equipment is available where and when they need it.

#LI-Hybrid

#LI-ER1

Service Coordinator

Location: Cambourne
Hours: 08:00 to 16:30 - Hybrid working

Manpower Engineering are recruiting on behalf of our client who are an internationally leading technology company operating in the optics and optoelectronics industries. They are shaping technological progress and through its solutions is extending the horizon of the world of optics and associated areas.

The company consists of four segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets.

Principal Purpose
The Service Coordinator plays a crucial role in ensuring that Field Service teams operate efficiently and effectively. By coordinating daily activities and liaising with customers and internal departments, the Service Coordinator helps achieve the goals of the RMS Service department while prioritizing exceptional customer satisfaction.

Principal Elements

Coordinating On-Site Visits
Schedule and organize visits for installations, relocations, preventative maintenance, and corrective maintenance. Confirm all service appointments in advance and allocate necessary resources and personnel for each visit. Maintain a detailed log of all service activities to support seamless operations and improve customer communication.
Managing FSE Calendars
Oversee the calendars of Field Service Engineers (FSEs) to maximize efficiency and utilization. Proactively schedule to anticipate service demands, minimize downtime, and regularly assess workload distribution for optimal performance and customer coverage.

Ensuring Data Accuracy
Adhere to CCT/SVO management processes, emphasizing data accuracy. Conduct regular audits to ensure data integrity and reliability. Provide training and support to team members on data management best practices, fostering accountability and precision.

Creating Quotations
Generate and follow up on quotations for non-contract service work and parts, ensuring quotes reflect the premium quality of services. Customize quotations to meet specific customer needs, demonstrating a commitment to personalized service. Follow up on unresolved quotations to convert opportunities into confirmed engagements.

Following Up on Open Quotations
Monitor and follow up on open quotations to ensure timely customer responses. Track quotations systematically, update customers regularly on status, and address any customer inquiries to facilitate decision-making.

Ordering and Tracking Parts
Order necessary parts for service tasks and track their delivery status to ensure timely service. Build strong supplier relationships for quick order turnaround. In cases of long lead times, escalate issues as needed, and proactively communicate with customers about potential delays.

Keeping Customers Informed
Maintain proactive customer communication throughout the service journey. Provide timely updates on service status, expected arrival times, and any scheduling changes. Establish feedback loops to gather customer insights and address concerns promptly.

Managing iBase Data Information
Oversee iBase data management, ensuring all information remains current and accurate. Regularly update records for changes in customer needs, service history, and equipment status. Use data analytics to identify trends and improvement opportunities, enhancing customer experience.

Effective Use of CRM and SAP
Utilize CRM, SAP, and other systems to streamline operations, logging all customer interactions and service activities accurately. Leverage these tools to produce reports that inform decisions and enhance service delivery.

Processing Service Contracts
Manage the creation, renewal, and tracking of service contracts to ensure compliance and customer satisfaction. Develop clear, comprehensive agreements that outline scope, pricing, and terms. Communicate proactively with customers on renewals and changes, ensuring they are fully informed and satisfied.

Administrative Tasks
Support Service Managers with any administrative tasks, ensuring efficiency and accuracy. Keep organized records of service activities, customer interactions, and processes to support team effectiveness.

Candidate Requirements

• Team Player: Able to collaborate effectively, fostering a positive team environment.
• Understanding of Service KPIs: Familiar with KPIs related to service, customer satisfaction, and operational efficiency.
• Adaptability to Change: Proactive attitude towards embracing change and adapting to new processes and technologies.
• Process Improvement Mindset: Actively seeks opportunities to improve service delivery.
• Strong Communication Skills: Excellent verbal and written skills for customer and internal interactions.
• Organizational Skills: Manages multiple tasks and priorities efficiently.
• Experience with SAP S/4HANA: Proficient in SAP S/4HANA for managing operations and data.
• Experience with Salesforce: Familiar with Salesforce for CRM and tracking interactions.
• Feedback-Oriented: Open to receiving and giving constructive feedback.
• Thrives in a Pressurized Environment: Maintains composure and delivers quality service under deadlines.
• Proficiency in Microsoft Office Suite: Strong skills in Word, Excel, PowerPoint, and Outlook for documentation, reporting, and communication.

Conclusion
The Service Coordinator role is essential for the success of the RMS Service department. Focused on communication, data accuracy, and customer satisfaction, this position greatly enhances team performance and overall service quality. A commitment to premium standards fosters long-term customer loyalty and success.

We want you!

If you want to make a difference in return for great employee benefits and career development opportunities, then get in touch

Your new company
Hays are delighted to be working with an energetic, dynamic and growing project management consultancy based in Cambridge. This company has an incredibly diverse and exciting portfolio of projects, keeping the clients at the heart of everything they do, they have formed long-standing client partnerships. They work in Healthcare, Education, Residential, Arts, Heritage, Research Facilities and Commercial.


Due to huge success within the team and continued growth, they are now looking to expand and hire a Project Manager (Senior to Director Level).


Your new role
As the new Project Lead, you'll be responsible for liaising with the client on all aspects of the project, working alongside the client to understand their goals and aspirations. You will also be responsible for monitoring the successful delivery of the project, with financial performance and client satisfaction. In addition to the above, you will ensure compliance, aid coordination between members of the design team and appoint specialists and conduct project presentations.


What you'll need to succeed
Ideally, you will have a diverse range of skills and experience, from building surveying, engineering, architecture, or design management, and would be interested in developing your career in a transformative direction. Preferably, you will be based in Cambridgeshire or London with a track record of project management and delivery of varying scales. You will be passionate about working together with clients and demonstrate a proactive and solution-based approach. It is likely you will be degree qualified, or equivalent, in a relevant industry discipline.


What you'll get in return
Not only will you be joining an enthusiastic and growing team in a central Cambridge location with a portfolio of complex, exciting, and sustainable projects, but you will also receive a highly competitive salary, a mobile phone and laptop where possible, a pension scheme and 25 days of annual leave plus bank holidays. You will also receive a bespoke and tailored training plan agreed with your managing director to promote and continue your professional development.


What you need to do now
If you're ready to take the next step in your career, click 'apply now' to submit your CV, or call Jack Downes on 01223 464 577 for a confidential discussion on your career aspirations. Even if this job isn't quite right for you, we'd still love to chat about your next career move.


If you know of anyone who may be interested in this role, please do let us know. As a token of our appreciation for any successful referrals, you will receive up to £250 in vouchers.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk