Total 161 senior manager job vacancies in Australia

Responsibilities

• Able to communicate effectively with customers based in many countries across the globe.
• Good communication in written and spoken English.
• Prepare freight evaluations, cost and quotations.
• Enjoys having a challenging job.
• Candidate should be ready to reach their full potential and grow exponentially.
• Deliver a high level of service to ensure maximum customer satisfaction.
• Ensure completion of all jobs within stipulated time frame.
• Have good knowledge and understanding of customs declaration procedures, tariff codes and shipping documents (AWBs, BLs K1, K1A, K2, K3, K4, K8), tariff codes and customs declarations.
• A good grasp of the various trade concepts and other regulations which pertains to the import and export of goods.
• Should possess at least a Diploma/Degree.
•  

Requirements

• Has minimum 2-3 years working experience in related fields
• IT savvy and have good knowledge of office software (Microsoft Office, Microsoft Excel).
• Proficient in both Bahasa Malaysia and English.
• Willing to learn and gain massive experience in a short timeframe.
• Ready to work with a team of highly skilled and professional team of top achievers.
• Candidate should be ready to reach their full potential and grow exponentially.
• To be highly driven and prepared to be pushed to excel.
• A strong team player that understand the importance of fostering good relationships with fellow colleagues.

Perks & Benefits

• Annual leave
• Medical
• Personal development opportunities

Key Responsibilities:

• Oversee the preparation of monthly, quarterly, and annual financial statements and reports.
• Manage and supervise the daily accounting operations, including accounts payable, accounts receivable, and general ledger.
• Perform financial analysis and provide insights to assist in decision-making and business strategy.
• Ensure timely submission of tax returns and compliance with tax regulations.
• Coordinate and manage audits, both internal and external, and ensure compliance with statutory requirements.
• Monitor cash flow, manage budgeting processes, and ensure efficient financial planning.
• Review and approve journal entries, reconciliations, and financial documents prepared by junior staff.
• Assist in the development and implementation of financial policies and procedures.
• Liaise with external auditors, tax agents, and regulatory authorities.

Requirements:

• A degree in Accounting, Finance, or a related field. Professional qualifications (e.g., ACCA, CIMA, CPA) are preferred.
• Minimum 3-5 years of experience in accounting, with at least 2 years in a senior role.
• Strong knowledge of accounting software (e.g., SQL, UBS, AutoCount) and advanced proficiency in Microsoft Excel.
• Solid understanding of Malaysian tax laws, financial regulations, and compliance requirements.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong leadership and team management abilities.
• Ability to work under pressure and meet tight deadlines.
• High attention to detail and accuracy.
• Strong communication and interpersonal skills.

Benefits:

• Competitive salary with annual bonuses based on performance.
• EPF and SOCSO contributions.
• Medical, dental, and insurance coverage.
• Opportunities for career advancement and leadership roles.
• Professional development and training programs.
• A positive and inclusive working environment with a focus on work-life balance.

JOB RESPONSIBILITIES

• • Lead the accounts team that covers wide spectrum of finance functions; management and financial accounting, commercial, contract management, plant accounting, inventory control, credit control, capital spending;
  • Manage and review full set of accounts of 5 to 6 related companies.
  • To prepare audit schedules for year-end audit and tax submission.
  • To carry out monthly tasks including monthly profit and loss, including compilation & finalization of monthly accounts for monthly Finance Department meeting.
  • To analyze company financial status and budget planning exercise periodically.
  • To lead and supervise subordinates for continuous work improvement & efficiency.

JOB REQUIREMENT

• • Candidate must possess at least Professional Certificate, Bachelor's Degree/Post-Graduate Diploma/Professional Degree in Finance/Accountancy or equivalent.
  • Preferably someone with Audit background
  • Required language(s): English, Bahasa Malaysia, Mandarin
  • Candidates who are fluent in Mandarin are preferred because the role requires candidates to interact with Mandarin-speaking clients.
  • At least 7 Year(s) of working experience in the related field is required for this position.
  • High integrity, excellent work ethics, and a strong sense of responsibility, commitment, and discipline
  • Good interpersonal, organizational, and communication skills with a positive attitude
  • Candidate must be willing to work in Jalan Kapar.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Open culture
• Uniform
• Free Parking
• Group PA

Responsibilities:

• Advise client on interior design factors such as space planning, layout and utilization of furnishings or equipment, and colour coordination.
• Review and detail shop drawings for construction plans.
• To prepare quotation and estimate material requirements and costs, and present design to client for approval.
• Assist Design Director to review and audit all submission drawings and other documents.
• Select or design, and purchase furnishings, art works, and accessories.

Requirements:

• Degree / diploma Interior Design or equivalent
• Skills in 3D Studio Max, Auto CAD, Photoshop & Illustrator
• Required language(s) : Chinese, English, Bahasa Malaysia.
• Applicants should be Malaysian citizens or hold relevant residence status.
• Full-Time positions available.
• 5 working days.
• Salary range: 3k-5k
• Senior / Junior Interior Designer

(Kuala Lumpur – Setapak)

Responsibilities:

• Prepare and calculate cost during and post tender.
• Request quotation from supplier/subcontractor.
• Issues purchase order & certificate payment.
• Prepare budget monitor.
• Prepare Final Account & Variation Order.
• Able to work as a team.
• Select tools, materials and equipment and track inventory.
• Review the work progress on daily basis.
• Compile internal and external reports pertaining to job status.
• Plan ahead to prevent problems and resolve any emerging ones.
• Negotiate terms of agreements, draft contracts and obtain permits and licenses.
• Analyze, manage and mitigate risks.

• Requirements:
• Understanding with construction management software packages.
• Competent in conflict and crisis management.
• Strong leadership and human resources management skills.
• Good time and project management skills.
• Possess at least a Bachelor's Degree in Quantity Surveyor or related field.
• At least 1-2 Years experience
• Able to work independently
• Preferably experience in Contractor's company
• Good negotiation skill

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Personal leave

We’re looking for a dedicated and experienced Outlet Manager to lead our Restaurant & Bar

team! If you have a passion for delivering exceptional service and are ready to take on a

leadership role, we want you to apply.

Your Responsibilities:

• Oversee daily operations of the outlet, ensuring a smooth and efficient service.

• Maintain cleanliness and compliance with health and safety standards.

• Lead, supervise, and motivate dining room staff to provide fast and friendly service.

• Manage inventory and order supplies as needed to ensure operational efficiency.

• Address customer inquiries and resolve complaints professionally and promptly.

• Assist with staff scheduling and manage payroll to align with budget goals.

• Collaborate closely with the kitchen team to ensure seamless operations between front

and back of house.

• Ensure all dining areas, service stations, and equipment are clean and functioning

properly.

• Develop and implement promotions to attract new customers and enhance sales.

• Uphold high standards of food quality, presentation, and cleanliness.

What We’re Looking For:

• Minimum 2 years of experience as an Outlet Manager or similar role in the restaurant or

bar industry.

• Strong leadership and organizational skills, with the ability to multitask in a fast-paced

environment.

• Excellent communication and interpersonal skills.

• Solid knowledge of food safety and sanitation practices.

• Flexibility to work varied shifts, including nights, weekends, and holidays.

With two locations, offering both Restaurant & Bar and Club settings, this is an exciting

opportunity to take charge of our new outlet.

Ready to take on the challenge? Apply Now! We’d love to hear from you.

Perks & Benefits

• 10% increment depends on performance.
• Insurance Coverage
• Medical Benefit
• Staff Discount
• Claims and Reimbursements

Responsibilities:

The successful candidates will be responsible for promoting & selling InNET Products & Services to existing and potential customers.

• Achieving growth and hitting sales targets as KPI set
• Working with Sales team to continuously design and implement strategic sales plan to expands company’s customer base
• To Build and promote strong and long-lasting customer relationships with them by understanding their needs
• Represent InNET in an ethical and principled manner.
• To develop new customers for the company

Requirements:

• Candidate must possess at least a Higher Secondary/STPM/”A” Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, in any field
• Minimum with 2 year(s) of working experience in Sales & Marketing will be an added advantage.
• Ability to communicate, present and influence credibly and effectively at all levels of the organization
• Independent and high level of creativity to drive the sales process from planning to closing
• Proficient in Microsoft Word, Excel & PowerPoint.
• Disciplined, high level of commitment, self-motivated, self-confident, proactive & result oriented.
• Excellent communication and presentation skills in English, Bahasa Malaysia & Mandarin would be an added advantage.
• Must possess own transport & willing to travel around Malaysia when required.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Description:

• Responsible for achieving the stipulated sales target.
• Actively seek out new sales opportunities by identifying and targeting potential customers. This involves researching industries, markets, and leads to find new prospects.
• Actively seek out and generate leads through various means such as cold calling, email campaigns, networking events, and referrals.
• Create and deliver persuasive sales presentations and proposals to potential customers.
• Build and maintain strong relationships with existing/new clients to understand their evolving needs, address concerns, and ensure client satisfaction to secure repeat business.
• Develop a deep understanding of the logistics solutions and services provided by Company.
• Collaborate with clients to design tailored logistics solutions that align with their specific requirements and business objectives.
• Negotiate pricing, contracts, and terms with clients to secure profitable and mutually beneficial agreements.
• Stay informed about logistics industry trends, competitive services, and market conditions.
• Stay updated on industry regulations and compliance requirements.
• Work closely with cross-functional teams in the Company, such as operations and customer service, to ensure the successful execution of contracts and customer satisfaction.

Qualifications, Skills and Experience:

• Tertiary qualifications with minimum 5 years' sales experience in Logistics.
• Effective verbal and written communications in English and interpersonal skills. Ability to communicate with clients, carriers, other forwarders, vendors.
• Ability to research identifies, tackle, grow and close business opportunities ensuring the needed support from product and operations.
• Results-driven, proactive, and able to work both independently and as part of a team.
• Great negotiation, consultative and relationship management skills.
• Ability to manage priorities, be organized, methodical and deal well under pressure.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Open culture
• Paid training and development

Responsibilities:

The successful candidates will be responsible for promoting & selling InNET Products & Services to existing and potential customers.

• Achieving growth and hitting sales targets as KPI set
• Working with Sales team to continuously design and implement strategic sales plan to expands company’s customer base
• To Build and promote strong and long-lasting customer relationships with them by understanding their needs
• Represent InNET in an ethical and principled manner.
• To develop new customers for the company

Requirements:

• Candidate must possess at least a Higher Secondary/STPM/”A” Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, in any field
• Minimum with 2 year(s) of working experience in Sales & Marketing will be an added advantage.
• Ability to communicate, present and influence credibly and effectively at all levels of the organization
• Independent and high level of creativity to drive the sales process from planning to closing
• Proficient in Microsoft Word, Excel & PowerPoint.
• Disciplined, high level of commitment, self-motivated, self-confident, proactive & result oriented.
• Excellent communication and presentation skills in English, Bahasa Malaysia & Mandarin would be an added advantage.
• Must possess own transport & willing to travel around Malaysia when required.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Description:

• Responsible for achieving the stipulated sales target.
• Actively seek out new sales opportunities by identifying and targeting potential customers. This involves researching industries, markets, and leads to find new prospects.
• Actively seek out and generate leads through various means such as cold calling, email campaigns, networking events, and referrals.
• Create and deliver persuasive sales presentations and proposals to potential customers.
• Build and maintain strong relationships with existing/new clients to understand their evolving needs, address concerns, and ensure client satisfaction to secure repeat business.
• Develop a deep understanding of the logistics solutions and services provided by Company.
• Collaborate with clients to design tailored logistics solutions that align with their specific requirements and business objectives.
• Negotiate pricing, contracts, and terms with clients to secure profitable and mutually beneficial agreements.
• Stay informed about logistics industry trends, competitive services, and market conditions.
• Stay updated on industry regulations and compliance requirements.
• Work closely with cross-functional teams in the Company, such as operations and customer service, to ensure the successful execution of contracts and customer satisfaction.

Qualifications, Skills and Experience:

• Tertiary qualifications with minimum 5 years' sales experience in Logistics.
• Effective verbal and written communications in English and interpersonal skills. Ability to communicate with clients, carriers, other forwarders, vendors.
• Ability to research identifies, tackle, grow and close business opportunities ensuring the needed support from product and operations.
• Results-driven, proactive, and able to work both independently and as part of a team.
• Great negotiation, consultative and relationship management skills.
• Ability to manage priorities, be organized, methodical and deal well under pressure.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Open culture
• Paid training and development

JOB SPECIFICATION & RESPONSIBILITIES

OBJECTIVES

1. To assume full responsibility for the cost-effective operation of the Engineering Department.
2. To prepare the annual and revised Engineering budget in close co-ordination with the Financial Manager and Management, commensurate with operational requirements of the property.
3. To keep accurate records and monitor closely all Engineering budget expenditures, and to ensure that the budget is adhered to and costs strictly controlled.
4. To allocate and countersign all invoices chargeable to the Engineering budget before being processed and charged.
5. To establish an efficient system for the control and verification of all fuel deliveries to the premises.
6. To ensure the repair works being carried out in most economical and effective manner.
7. To supervise closely all engineering personnel in the performance of their duties.
8. To delegate duties and responsibilities, as required, to the Assistant Maintenance Manager.
9. To develop and implement a Comprehensive Preventive Maintenance Programmed for all equipment in the Hotel. 
10. To co-ordinate and, if so requested, supervise special projects and employment of outside contractors.
11. To establish a well-organized Engineering Store and keep close control on consumption of material, stores and inventory control.
12. To implement a comprehensive elevator emergency procedure and initiate employee training on emergency release procedures with the elevator manufacturer’s agent.
13. To advise management on all matters of potential improvement to the operation.
14. To assist the purchasing department with suggestions for the most economic purchase of parts and consumable and to issue clear and concise purchase request for such items.
15. To be knowledge of statutory legislation in employment and industrial relations.
16. To control and monitor closely all utility consumption, and to ensure optimum energy usage by all departments in the Resort.
17. To observe energy efficiency of all equipment, forwarding to management suggestions for replacement of energy inefficient equipment and to report to management all wastage of energy.
18. To assume full charge of building maintenance which includes guest room, public area, kitchen and all back of house. 
19. To establish a regular planned guest room servicing programmed in accordance with industry standards.
20. To supervise major repair and maintenance of Electrical and Mechanical Services.
21. To be fully in charge and responsible for the smooth function of the Department’s administration and maintenance of an efficient filling system.
22. To make sure that all documents related to the operation of the department are being kept up to date, and that all records are correctly maintained and filed.
23. To assume full responsibility for the preparation and timely submittal of all reports.
24. To maintain a comprehensive library of manuals and parts lists of all operational equipment, as well as a complete set of up to date drawings of all areas and systems.
25. To perform an annual evaluation of all Engineering personnel.
26. To ensure that all employee report for duty punctually.
27. To ensure that all employees wear the correct uniform and name tag at all times. 
28. To create an efficient and professional team of employees.
29. To implement department training programmed ensuring the necessary skills of all employees to perform their duties with the maximum efficiency.
30. To ensure that all Engineering staffs are fully familiar with and have a complete understanding of handling Mechanical & Electrical equipment’s.
31. To select and recruit, in conjunction with Human Resource Office, suitable employees for the operation.

OTHER RESPONSIBILITIES

1. Lead, direct and guide in all areas of Engineering matter.
2. Administers the Policies and procedures within the Maintenance department.
3. Follow through all actions required to be carried out by Engineering department. 
4. To monitor and to ensure the preventive maintenance programme being carry out.
5. To supervisor and monitor those works carry out by outside contractor.
6. To follow up & coordinate with purchasing department on delivery and selector of material. 
7. To monitor and to ensure the mechanical and electrical equipments are operating at its optimise manner.

General

1. To perform any other duties that may be assigned from time to time by the Management.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

The candidate will be Head of Finance and Accounting and reports to the Group Management on the overall financial management of the Group of Companies.

JOB RESPONSIBILITIES

• Develops finance organizational strategies by contributing financial and accounting information, analysis and recommendations to strategic thinking and direction; establishing functional objectives in line with organizational objectives.
• Manage and oversee the full spectrum of group accounting, finance, tax, treasury, strategic analysis and planning including the management of the team, liaising with external auditors and tax agents to ensure compliance with statutory audit/tax/legal requirements
• To be responsible for leading and managing the finance team on matters related to statutory books of Malaysia (i.e. audit, tax return, tax payments, SST matters, internal audit).
• Review group financial forecasts including commercial P&L and cash flows for business planning and performance review.
• Understand key elements of company risk; identify and mitigate them.
• Engage and communicate with department heads to ensure financial information and controls will support business decisions.
• Promote and enhance sound financial practices and compliance with legislative and authoritative requirements across the company.
• Provide timely analysis and advise the Group Chief Executive Officer on the company’s financial management issues; ensuring that the company meets it commitment to financial accountability and transparency.
• Liaise and work closely with external parties/stakeholders such as auditors, tax agents, bankers and etc.
• Formulation and review of financial operational processes including oversight functions, cost control, operational finance procedures

JOB REQUIREMENTS

• Qualification Required: Candidate must possess at least a Bachelor Degree for Finance or Accounting as well as a professional accounting qualification (CIMA/ACCA/CPA etc.) Qualified Accountant will be given preference.
• Industrial Background Preferred: Min 10 years’ working experience in Accounting and Finance with at least 5 years at management position.
• Working experience in manufacturing environment with costing skills.
• Strong technical accounting and taxation knowledge
• Well verse in ERP and able to provide recommendation to improve the system
• Provide leadership, coaching and training to enhance the team’s capability and effectiveness
• Drive forward best proactive and be proactive in implementing change (as appropriate) reporting processes and systems
• Able to demonstrate a clear vision, global mindset and successful people and culture leadership and integration.
• Willingness to travel on business trip local and overseas to supervise regional reporting.
• 1 Full-Time position(s) available.

We thank all applicants. Only shortlisted candidates will be notified.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Central location
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Personal development opportunities
• Paid training and development

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

Position Summary :

As a Laravel Backend Developer at Websight, you will be responsible for developing and maintaining the server-side logic of our web applications. You will work closely with our front-end developers to ensure system consistency and improve user experience. Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.

Key Responsibilities :

• Develop and maintain web applications using Laravel framework.
• Write clean, secure, testable, and modular code that is scalable.
• Design and implement data storage solutions.
• Ensure the performance, quality, and responsiveness of applications.
• Collaborate with front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
• Integrate user-facing elements developed by front-end developers with server-side logic.
• Implement security and data protection measures.
• Troubleshoot and debug applications.
• Stay informed about Laravel and PHP developments and best practices.

Required Skills and Qualifications :

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Proven experience as a Laravel developer with a strong portfolio of projects.
• In-depth knowledge of object-oriented PHP and Laravel PHP Framework.
• Experience with SQL/NoSQL databases and their declarative query languages.
• Proficient understanding of code versioning tools, such as Git.
• Knowledge of MVC design patterns.
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3.
• Strong problem-solving skills and the ability to work in a team environment.

Preferred Skills :

• Experience with cloud services (AWS, Google Cloud, etc.).
• Familiarity with Linux/Unix environment.
• Understanding of continuous integration and continuous deployment (CI/CD) pipelines.

How to Apply:

Please send your resume, a cover letter, and a portfolio of your work (GitHub links or project portfolios are welcome) to isaac@websight.com.my. We’re excited to see what you bring to our team at Websight!

For more information please refer to : https://websight.com.my/

Perks & Benefits

• Personal leave
• Competitive salary and benefits package.
• A collaborative, supportive, and dynamic work environment.
• Opportunities for professional growth and development.
• Remote work options available
• Project profit sharing
• (Infra)Entrepreneurship Coaching Program to evolve to be working partner or associates

For more information please refer to : https://websight.com.my/

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor