Total 1,368 Director/C-Level scientific operations manager job vacancies in Australia

•Plan and manage the overall operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.

•Develop and implement operational strategies that align with the resort's overall objectives and brand standards.

•Manage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers.

•Drive Key Performance Objectives  ( KPI's )

•Reporting to the General Manager

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

25 - 50%

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

Director Operations will be responsible to manage a team of 600+ HC across US & India sites (50% HC in US)

What you will be doing:

• Managing a team of 600+ headcount in US and India
• Manage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Deliver all CSLs, SLAs
• Avoid Penalties, Losses, Escalations
• Partner with Transition & Transformation teams
• Partner with COEs – T, Q, WFM, BI

What you bring:

• Minimum 15 to 25 yrs of experience in call center for India and US delivery centers
• Experience required in US based client’s delivery
• Experience in managing the span 500 to 750
• Experience in Payments & Customer Service – Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Experience in Leading MBRs/QBRs with clients – CSLs exp
• Should have been part of Transformation projects and has delivered projects which reduced AHT, HC or Volume
• Good Understanding of Operations, Training, QC and WFM metrics/benchmarks
• Experience in Leveraged pool delivery – preferred not must have

What we offer you:

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

25 - 50%

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

Director Operations will be responsible to manage a team of 600+ HC across US & India sites (50% HC in US)

What you will be doing:

• Managing a team of 600+ headcount in US and India
• Manage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Deliver all CSLs, SLAs
• Avoid Penalties, Losses, Escalations
• Partner with Transition & Transformation teams
• Partner with COEs – T, Q, WFM, BI

What you bring:

• Minimum 15 to 25 yrs of experience in call center for India and US delivery centers
• Experience required in US based client’s delivery
• Experience in managing the span 500 to 750
• Experience in Payments & Customer Service – Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Experience in Leading MBRs/QBRs with clients – CSLs exp
• Should have been part of Transformation projects and has delivered projects which reduced AHT, HC or Volume
• Good Understanding of Operations, Training, QC and WFM metrics/benchmarks
• Experience in Leveraged pool delivery – preferred not must have

What we offer you:

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

A Vacancy at University Hospitals Coventry and Warwickshire NHS Trust.


This Group Director of Operations position is within the Community Group.

This is a challenging, strategic and visible senior leadership role within our organisation, with a focus on delivery of the development and transformation of our physical health community services in Coventry. Working in partnership, each leadership team is collectively responsible for the delivery of the organisational strategy, operational planning and financial performance for their clinical group.

The Group Director of Operations will be responsible for supporting the Clinical Director in the overall management and performance of the clinical group, ensuring compliance with NHS and statutory requirements, national frameworks and be instrumental in the consistent delivery of high quality, cost effective, safe clinical services. Central to this is to support the ongoing engagement of group senior leaders and service managers in the delivery of the integration agenda.

***Interviews for this post are due to take place 20th January 2024***

This will include priority setting, annual business plans and the development of capacity and capability to deliver both local and national priorities for community services. A credible and influential leader, you will have extensive experience in a senior management role and will be able to evidence developing and managing services in a complex environment. Your first-class communication and influencing skills will have enabled a successful track record in achieving results through collaborative working, and you will have the ability to motivate and inspire people to deliver the best possible care to all of our patients.

A key component of the role will be working in collaboration with other Group Director colleagues to deliver complex pathway changes and developments as required. In joining us on this journey, you will have the opportunity to make a difference whilst making your mark, gain valuable experience and work within a progressive organisation that is at the forefront of transformational change.

This is an ideal opportunity for ambitious individuals who will ultimately see themselves functioning at director level.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Strategic Development


• To lead and identify the key activities for service improvement and business development
• within the speciality group(s) to ensure the delivery of cost effective strategies and the adoption of the lean principles.
• To develop and deliver business opportunities that maintain, support and enhance the delivery of high quality services, identifying new and existing opportunities for income generation.
• To lead service redesign with multidisciplinary teams, clinicians and operational managers to deliver Trust Objectives
• To work with clinical staff in developing appropriate changes in clinical practice within the division in line with Trust objectives.
• To develop effective partnerships with other Community Management teams and Corporate Services teams in order to contribute to strategic and planning deliberations that will develop the corporate strategy and operations of the Trust.
• To develop effective partnerships with clinical staff and an environment within which all staff within the service line have an opportunity to become closely involved in, or have genuine opportunity to influence, the management, planning of, and development of, services within the speciality group.



Financial Responsibilities
• To ensure that the Community management team(s) establishes a strategic direction, which provides a basis for business planning and reflects the priorities of the organisation.
• To involve all clinical and non-clinical teams in the management of budgets, and service line reporting and management to ensure service are cost effective
• To maximise income opportunities throughout the speciality group(s) and ensure business cases are in place to develop and sustain services in line with strategic plans for the trust
• To ensure that assets, for the full range of specialties and department within the service line (building, land and equipment) are utilised efficiently and effectively. Contribute to Trust -wide capital issues, including new developments as appropriate
• To be responsible for the strategic development of business, workforce and service plans in conjunction with other internal and external partners
• To support the introduction of local and national health initiatives to ensure their effective integration into specialties and services.

For further details please see the attached job description.


This advert closes on Monday 9 Dec 2024

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

The Consolidated Textile Processing Plant processes linens, patient clothing, uniforms and specialty items (operating room linens, bed pads, mops, restraints, bedspreads, etc.) for ten (10) medical centers: Brockton, West Roxbury, Boston, Bedford, Northampton, Providence RI, Manchester NH, West Haven/Newington CT, Togus ME and White River Junction VT. The organization also provides linen services to seven (7) outpatient clinics and maintains two linen service contracts with private industry. This organization processes approximately 7,920,000 pounds of laundry per year.

The major duties of the position include but are not limited to:

• Utilizes knowledge of laundry plant policies, procedures, facilities and operations associated with medical center laundry functions that cover a major region in order to plan and carry out the operations and scheduling requirements of the laundry plant to meet customer requirements and delivery times;
• Supervises a wage grade workforce through subordinate supervisors/leaders by following personnel management policies and procedures, union contracts, special emphasis programs, etc.;
• Analyzes and evaluates effectiveness of laundry operations and recommends changes;
• Communicates effectively orally and in writing with a wide variety of personnel and multiple installations;
• Assists the Chief in determining the allocation of available monetary resources to various functions within the Laundry Service and assists in maintaining control over funds allocated to assure the continued successful operation of the Laundry Service;
• Exercises responsibility for all routine actions and assignments and makes recommendations on actions affecting policy;
• Shares the primary responsibility with the Chief to administer, manage, direct and control all elements of the Laundry Service and ensures compliance with safety regulations, codes, etc.;
• Coordinates actions with other services to resolve inter-service problems;
• Plans work to be accomplished by subordinates, sets and adjust short term priorities and prepares schedules for completion of work;
• Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments and the capabilities of employees;
• Evaluates work performance of subordinates;
• Gives advice, counsel or instruction to employees on both work and administrative matters;
• Interviews candidates for positions in the organization and recommends appointment, promotion or reassignment to such positions;
• Hears and resolves complaints from employees, refers group grievances and more serious unresolved complaints to a higher-level supervisor or manager;
• Deals with officials of other units or organizations, or in advising management officials of higher rank;
• Makes decisions on work problems presented by subordinate supervisors, team leaders or similar personnel or by contractors; and
• Performs other related duties as assigned.

Work Schedule: Monday through Friday, 6:30am to 3:00pm
Recruitment & Relocation Incentives: Not authorized
Critical Skills Incentive (CSI): Not Approved

Starting at $98,240 Per Year (GS 12)

Summary: The Operations Director is responsible for overseeing food service and front-of-house operations across multiple sites. This role focuses on managing day-to-day operations, financial planning, budgeting, and ensuring high levels of client satisfaction. The Operations Director will also work closely with leadership to guide organizational development, drive continuous improvement, and achieve business targets. This position requires strong leadership, organizational skills, and the ability to thrive under pressure in a dynamic environment.

Responsibilities:

• Lead and manage food service and operational teams, addressing operational challenges effectively.
• Analyze factors affecting business performance and implement both short- and long-term solutions.
• Develop and execute financial strategies, including budgeting and reporting, to meet business unit targets.
• Collaborate with the leadership team to improve operational processes, policies, and resource allocation.
• Ensure client satisfaction by regularly reviewing service and operational standards.
• Provide leadership to site managers, fostering a culture of efficiency and teamwork.

Requirements:

• Diploma/Degree in F&B Operations, Hospitality, or equivalent.
• Minimum 5 years of experience in managing multiple sites in a managerial capacity.
• Excellent organizational, communication, and problem-solving skills.
• Ability to manage under pressure and work effectively with internal and external stakeholders.
• Preferably experienced in setting up F&B outlets.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Tay Shiong Luan | EA Personnel No.: R23115166

• Serves as advisor to the Assistant Chief Information Officer (ACIO) on all aspects of the Farm Production and Conservation (FPAC) systems and applications, databases, tools, and services.
• Provides centralized design, development, and maintenance support of the FPAC systems, applications and tools.
• Manages the implementation of business solutions as designed and planned with minimum impact to ongoing business operations.
• In partnership with the Department, ensures the continuity of IT services in the event of a major disruption to the business and ensures the stability and reliability of systems under extremely heavy workload requirements.
• Participates with the business customers and the Chief, Information Assurance Branch, in developing Service Level Agreements (SLAs) to establish service requirement and problem resolution expectations and timeframes

Starting at $186,855 Per Year (ES 00)

Overview:The Healthcare Operations Director is a key leadership role responsible for overseeing and optimizing the operational aspects of healthcare facilities or organizations. This position requires a comprehensive understanding of healthcare administration, strategic planning, and a focus on improving efficiency and quality of patient care.

Key Responsibilities:

Strategic Planning:Develop and implement operational strategies aligned with the overall healthcare organization's goals. Collaborate with executive leadership to ensure operational plans support the long-term vision of the healthcare facility.

Process Optimization:Identify and implement process improvement initiatives to enhance the efficiency of healthcare operations. Streamline workflows to reduce costs, enhance patient care, and improve overall operational effectiveness.

Resource Management:Oversee the allocation and utilization of resources, including staff, budget, and equipment, to ensure optimal efficiency and effectiveness. Monitor and manage staffing levels to meet patient care demands while maintaining cost-effectiveness.

Quality Assurance:Develop and implement quality assurance programs to ensure the delivery of high-quality patient care. Establish and monitor key performance indicators (KPIs) to track and improve healthcare outcomes.

Regulatory Compliance:Stay abreast of healthcare regulations and ensure that the facility complies with all relevant laws and accreditation standards. Collaborate with compliance officers to implement and maintain compliance programs.

Team Leadership:Provide leadership and guidance to operational teams, fostering a positive and collaborative work environment. Conduct regular performance evaluations, provide feedback, and support professional development.

Interdepartmental Collaboration:Collaborate with other departments, including clinical and administrative teams, to enhance communication and coordination of care. Foster a culture of collaboration to improve overall organizational performance.

Financial Management:Work closely with finance teams to develop and manage budgets for healthcare operations. Identify opportunities for cost containment and revenue enhancement.

Emergency Preparedness:Develop and implement emergency preparedness plans to ensure the healthcare facility can respond effectively to crises or disasters.

Overview:The Healthcare Operations Director is a key leadership role responsible for overseeing and optimizing the operational aspects of healthcare facilities or organizations. This position requires a comprehensive understanding of healthcare administration, strategic planning, and a focus on improving efficiency and quality of patient care.

Key Responsibilities:

Strategic Planning:Develop and implement operational strategies aligned with the overall healthcare organization's goals. Collaborate with executive leadership to ensure operational plans support the long-term vision of the healthcare facility.

Process Optimization:Identify and implement process improvement initiatives to enhance the efficiency of healthcare operations. Streamline workflows to reduce costs, enhance patient care, and improve overall operational effectiveness.

Resource Management:Oversee the allocation and utilization of resources, including staff, budget, and equipment, to ensure optimal efficiency and effectiveness. Monitor and manage staffing levels to meet patient care demands while maintaining cost-effectiveness.

Quality Assurance:Develop and implement quality assurance programs to ensure the delivery of high-quality patient care. Establish and monitor key performance indicators (KPIs) to track and improve healthcare outcomes.

Regulatory Compliance:Stay abreast of healthcare regulations and ensure that the facility complies with all relevant laws and accreditation standards. Collaborate with compliance officers to implement and maintain compliance programs.

Team Leadership:Provide leadership and guidance to operational teams, fostering a positive and collaborative work environment. Conduct regular performance evaluations, provide feedback, and support professional development.

Interdepartmental Collaboration:Collaborate with other departments, including clinical and administrative teams, to enhance communication and coordination of care. Foster a culture of collaboration to improve overall organizational performance.

Financial Management:Work closely with finance teams to develop and manage budgets for healthcare operations. Identify opportunities for cost containment and revenue enhancement.

Emergency Preparedness:Develop and implement emergency preparedness plans to ensure the healthcare facility can respond effectively to crises or disasters.

Canberra
Job closes 8 December

About the Department
The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Governments economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by:

Growing innovative & competitive businesses, industries and regions
Investing in science and technology
Strengthening the resources sector.
The APS and the department offer a clear direction and meaningful work. You will be able to create positive impact in peoples lives whilst contributing to improved outcomes for Australia and our people.
If you would like to feel a strong connection to your work and you are accountable, committed and open to change, join us in shaping Australias future.
Please see the APSCs
... Click here to view more detail / apply for Manager ? ICT Operations (multiple vacancies), Executive Level 2, Chief Information Officer

With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers. Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Operations Director to join in our family today.

Job Description:

1. To set up and streamline SOPs of the various outlets.

2. Work closely with Restaurant Managers and Branch Chefs for new menu and recipe.

3. Monitor and plan procedures for central kitchen and outlets.

4. Ability to train new managers in training.

5. Hands-on in setting up new outlets, negotiating with landlord.

6. Drive for operational excellence between outlets.

7. Handle challenging and difficult situations.

8. Reporting to Japan HQ for monthly reports.

Job Requirements

1. Strong experience in handling F&B Operations

2. Strong experience in managing staff and customers.

3. Good customer service experience.

4. Willing to travel across different outlets in Singapore.

Summary: The Operations Director is responsible for overseeing food service and front-of-house operations across multiple sites. This role focuses on managing day-to-day operations, financial planning, budgeting, and ensuring high levels of client satisfaction. The Operations Director will also work closely with leadership to guide organizational development, drive continuous improvement, and achieve business targets. This position requires strong leadership, organizational skills, and the ability to thrive under pressure in a dynamic environment.

Responsibilities:

• Lead and manage food service and operational teams, addressing operational challenges effectively.
• Analyze factors affecting business performance and implement both short- and long-term solutions.
• Develop and execute financial strategies, including budgeting and reporting, to meet business unit targets.
• Collaborate with the leadership team to improve operational processes, policies, and resource allocation.
• Ensure client satisfaction by regularly reviewing service and operational standards.
• Provide leadership to site managers, fostering a culture of efficiency and teamwork.

Requirements:

• Diploma/Degree in F&B Operations, Hospitality, or equivalent.
• Minimum 5 years of experience in managing multiple sites in a managerial capacity.
• Excellent organizational, communication, and problem-solving skills.
• Ability to manage under pressure and work effectively with internal and external stakeholders.
• Preferably experienced in setting up F&B outlets.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Tay Shiong Luan | EA Personnel No.: R23115166

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

25 - 50%

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

Director Operations will be responsible to manage a team of 600+ HC across US & India sites (50% HC in US)

What you will be doing:

• Managing a team of 600+ headcount in US and India
• Manage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Deliver all CSLs, SLAs
• Avoid Penalties, Losses, Escalations
• Partner with Transition & Transformation teams
• Partner with COEs – T, Q, WFM, BI

What you bring:

• Minimum 15 to 25 yrs of experience in call center for India and US delivery centers
• Experience required in US based client’s delivery
• Experience in managing the span 500 to 750
• Experience in Payments & Customer Service – Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Experience in Leading MBRs/QBRs with clients – CSLs exp
• Should have been part of Transformation projects and has delivered projects which reduced AHT, HC or Volume
• Good Understanding of Operations, Training, QC and WFM metrics/benchmarks
• Experience in Leveraged pool delivery – preferred not must have

What we offer you:

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Regional Director - for our portfolio of luxury Sanders Senior Living Homes, covering Essex, Leicestershire and Birmingham,

About Runwood Homes:

Runwood Homes is one of the UK’s largest residential elderly care providers recently placed in the top 20 care home groups in the UK. The Group operates 82 homes in England and Northern Ireland under three brands, Runwood Senior Living, Sanders Senior Living and Kathryn Homes (Northern Ireland only).

Historically a local authority focused estate, our ambition is to transition towards a stronger private pay mix, developing our current estate and adding new homes to help achieve this.

Runwood Homes Group invests heavily in internal, external, and e-training programmes for our staff at every level. As we move forward our reputation for providing innovative care for people living with dementia continues to grow.

Job Overview:

We have an exciting opportunity for an experienced Regional Operations Director to join our operations team. You will be responsible for our portfolio of luxury Sanders Senior Living Homes covering Essex, Leicestershire and Birmingham, you will be expected to manage, develop, inspire and support the home managers to ensure the homes achieve full compliance with all regulatory bodies and provide a high quality of service to our residents.

Experience / Qualification:

Practical experience of working in a regional role

Have a valid, clean driving license and own transport which can be used for business purposes, business mileage will be paid.

Hold a Level 5 Diploma in Leadership for Health and Social Care Services (Adult Residential Management) Wales and Northern Ireland

Have detailed knowledge of legislation applying to the care sector

Benefits:

Employee Assistance Programme offering support and counselling in a number of different categories which is available to both you and your immediate family.
Access to thousands of discounts through schemes such as;
Blue light card
Concerts for carers
Discounts for carers
Free DBS Check
33 days annual leave
Pension scheme
All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

25 - 50%

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

Director Operations will be responsible to manage a team of 600+ HC across US & India sites (50% HC in US)

What you will be doing:

• Managing a team of 600+ headcount in US and India
• Manage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Deliver all CSLs, SLAs
• Avoid Penalties, Losses, Escalations
• Partner with Transition & Transformation teams
• Partner with COEs – T, Q, WFM, BI

What you bring:

• Minimum 15 to 25 yrs of experience in call center for India and US delivery centers
• Experience required in US based client’s delivery
• Experience in managing the span 500 to 750
• Experience in Payments & Customer Service – Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Experience in Leading MBRs/QBRs with clients – CSLs exp
• Should have been part of Transformation projects and has delivered projects which reduced AHT, HC or Volume
• Good Understanding of Operations, Training, QC and WFM metrics/benchmarks
• Experience in Leveraged pool delivery – preferred not must have

What we offer you:

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass