Total 802 programme director job vacancies in Central, Hong Kong Island

Main Responsibilities

Retail Performance

· Fully responsible on Retail network P&L.

· Ensure budget and targets achievement for sales and profitability. Drive strategic performance KPIs.

· Identify priority actions to achieve targets and business growth.

· Strict cooperation with Merchandising and Visual Merchandising to ensure business increment, brand image and market competence.

Talent Management & Development

· Ensure the set-up of the correct organization in all boutiques: right talents in the right role, correct hiring, career, retention and succession plans.

· Support on identifing talent development needs and provide trainings in collaboration with HR, Area retail directors and Training teams

· Lead and develop team members, providing daily coaching with close follow-up on projects & objectives

· Enforce digital transformation to optimize overall operations

· Constantly share the vision, strategy and values and engage the teams

Client Development

· Ensure the implementation of a clienteling couture mindset and service: consolidated clienteling routine to reach CRM KPIs (recruitment, retention, upgrading); develop partnership opportunities in the market for VIC recruitment.

· Contribute to the overall Client strategy by providing commercial performance insights and identifying the relevant client communities.

· Represent and act as an Ambassador of the Maison and the Regions during international and local events and with VIP client.

· Align retail directors and store managers on company strategy and support the definition of SMART action plans to execute it.

Others

· Co-working with Marketing & Communication teams for Client Development and Branding initiatives

· Work closely with legal support to ensure compliance and business integrity in administrative and operational procedures.

· Work closely with logistic

Desired Skills and Experience

· Strategic thinking and Performance oriented

· Understand clienteling evolution, client experience/service, talent development, and differentiated store experience

· Track record of delivering results in a Retail environment cross regions

· Experience working in international and global environments

· Able to represent the values of the brand

· Impactful communication style to cascade brand strategy

· Clear vision on people management strategy

· Great communicator at all levels; creates transparency across the regionals organization

Responsibilities include but are not limited to:

• Drives a culture of "Do It Safe, Do It Right the First Time" with their actions and their words on a daily basis
• Manages multiple groups globally responsible for the implementation, continuous improvement, and troubleshooting of automation and control systems used for manufacturing ultrahigh purity materials supplied to the semiconductor and photovoltaic industries.
• Directly manage 10-15 US resources and dotted line management of dotted line discipline lead management of 5-10 resources in Asia (Korea, Taiwan, Singapore and Japan). Aptitude to expand reach beyond incumbent countries to France, China and other geographies as Semiconductor Materials globalize.
• Responsible for all design and support activities related to industrial power distribution, process instrumentation, industrial networks, and controls platforms globally.
• Responsible for significant level of Operation support in a 24-7, multi-site production environment including “on call” trouble ticket system for Operation Technology and Distributed Control System Issues.
• Responsible for establishing industry standard best practices across multiple global geographies.
• Responsible for delivering code compliant industrial controls systems for both green field, brown field and Process Development projects.
• Equally adept at self perform, third party and EPC model Automation and Controls and Operations Technology execution models. Ensures sufficient cross trained staff capable of all models globally.
• Responsible for developing and maintaining engineering standards used during project design and execution globally.
• Responsible for coordinating with other design disciplines for the efficient development, transfer and implementation of project requirements detailed on upstream documentation such as the P&ID.
• Responsible for maintaining compliance with internal engineering project execution standards.
• Deep understanding of standard Industrial network architectures globally.
• Understanding of ISA-99 Cyber Security Standard
• Understanding of ISA 85 Enterprise - Control System Integration Standard
• Understanding of ISA-84 Safety Instrumented Systems Standard.
• Responsible for managing the integration of the project into existing site specific industrial network and power distribution systems.
• Responsible for maintaining sufficient resources both internal and external to meet the needs of both capital projects and operational support. Globally manages resources across geographies including systems for remote support.
• Responsible for planning and articulating a roadmap for controls upgrades related to: adoption of best practices, internal minimum requirements, and obsolescence remediation.
• Requires significant creativity and leadership through problem solving
• 15% travel required (with 5% international) mostly to company sites
• Successfully completes all assigned trainings, and monitors the timely completion of training requirements of all direct reports
• Complete all assigned tasks, and monitors the timely completion of tasks assigned to direct reports

At Cheil, we are passionate about ideas that move.

We believe that the right idea will move seamlessly across channels: from online to offline, above the line to below the line, in-store to out-of-home. It will move brands, move products and most importantly, move people. The right idea will move everything forward.

Established in 1973 with headquarters in Seoul, South Korea, Cheil Worldwide is one of the world’s leading integrated marketing communications networks, with more than 7,200 employees globally in more than 54 offices in 46 countries.

For more information, visit us at: www.cheil.com.

Cheil is expanding and we are inviting candidates to join our new and growing digital solutions team. We are looking for candidates for the following position:

Social Account Director

Responsibilities:

Holistic Social Marketing Operation for HQ Channel

- Strategy: Develop new and innovative social insights based on the latest social trends and a deep understanding of the social environment.

- Planning: Manage content scheduling, ensuring alignment with publication cadence

- Operation: Oversee and optimize social content for multi-platform distribution (YT/FB/IG/TT/LI).

- Measurement: Conduct thorough analysis of platform and content performance

Local channel monitoring

- Monitor the rollout and performance of local channels

- Strengthen local channel operations by providing and implementing global guidance.

Requirements:

· Has a minimum of 7 years of experience in the social, digital marketing team in agencies and brands preferably Global Brand

· Has a deep understanding of social platforms and experience in overall social marketing including community building, fan engaging campaign, influencer collaboration, social assets creation and paid social campaigns

· A team Lead capable of engaging and collaborating with internal teams

· Strong communication skills are essential, along with experience in managing needs and requirements from multiple stakeholders

This position serves as the U.S. State Department seconded official with duties as a Program Director at the Asia Pacific Economic Cooperation (APEC) forum Secretariat, a 21-member international economic organization. The incumbent supervises two Program Executives and takes operational direction from the APEC Secretariat’s Executive Director through the Chief of Staff. The incumbent reports to the Director of the Office of Economic Policy in the East Asia and Pacific Affairs Bureau (EAP/EP) of the State Department.

Requirements:
All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item in their resume. Failure to do so may result in a determination that the applicant is not qualified.

• A bachelor’s degree in international relations, political science, business management, public policy, economics or host country equivalent, AND minimum five (5) years of progressively responsible experience in developing and implementing policy, overseeing the planning and executing of multi-faceted international development programs and/or projects in government, international organizations or closely related fields is required, OR
• At least two (2) years of college or university studies in any field or other equivalent post-secondary education, AND minimum seven (7) years of progressively responsible experience in developing and implementing policy, overseeing the planning and executing of multi-faceted international development programs and/or projects in government, international organizations or closely related fields is required.
• Must have fluent, strong English oral and writing skills.
• Must be able to communicate effectively both orally and in writing, including the ability to absorb information quickly, prioritize and present relevant information, and to write well and quickly.
• Knowledge of international affairs, with particular emphasis on international organizations.
• Familiarity with political and economic developments in the Asia-Pacific region, and background in economic policy.
• Ability to work well with persons of other cultures and political systems, and with varying communication skills.
• Ability to articulate positions, accommodate other views, negotiate, and build and maintain consensus.
• Ability to develop expertise and provide professional advice to U.S. policy makers, APEC Secretariat leadership, APEC members economies, and APEC fora leadership and stakeholders.
• Ability to envision broad goals, to take initiative and work independently, and to exercise good judgment with minimal direction.
• Ability to work with different and sometimes conflicting demands, and to seek to synthesize responsive solutions.

Additional job details can be requested by emailing USEmbSingaporeHR@state.gov

Please note:

• Emailed applications are no longer accepted.
• To maintain an open and fair recruitment process, the U.S. Embassy only accepts applications that are completed in full and submitted via the Electronic Recruitment Application (ERA) website: https://erajobs.state.gov/dos-era/sgp/vacancysearch/searchVacancies.hms
• To apply for the above position: Please complete the on-line ERA form and upload any supporting documents (including educational certificates and/or transcripts related to the position requirements state above) using this site https://erajobs.state.gov/dos-era/sgp/vacancysearch/searchVacancies.hms by November 12, 2024.
• Only shortlisted candidates will be notified. Thank you for your interest in U.S. Embassy Singapore.

ROLES & RESPONSIBILITIES

• The overall and day-to-day operation of the Company and branches in the country in accordance with instructions and objectives given by VP.
• The overall management of organisation in the country with authority to rotate and employ staff and to discharge staff subject to prior agreement with VP.
• Maintaining and promoting the VIKING culture and VIKING spirit in accordance with VIKING core values. Securing that the activities in the country are performed according to VIKING policies and guidelines from Corporate, VP and Regional Finance Director and that the activities are performed to support optimal global customer satisfaction.
• Motivating managers and staff to achieve higher goals as well as using their resources in the most efficient way to the overall benefit of the company.
• Securing that all managers and employees are up to date with information, sales and service statistics, education, training and knowledge enabling them to perform in the best possible way.
• Quality control, ensuring that the procedures live up to the ISO 9001 and VMS.
• Ensure the correctness of all documents issued and signed by employees in the country and ensure that all contracts made comply with the instructions set by VP and that they are in accordance with the legislation of the area(s) in question.
• Keeping personnel updated on rules and regulations in cooperation with product managers.
• Responsible that internal rules and regulations of the Companies in the region are in accordance with the legislation of the area(s) and for ensuring that all activities are carried out in accordance with applicable law.
• CD is responsible for the correspondence with local authorities regarding local/national and/or industry matters.
• Organizing the activities in such a way that time and resources are available for participation in necessary activities at Group level, e.g. the relevant strategy meetings, training, product courses, etc.
• The CD shall personally observe applicable law and respect special political, ethnical or religious conditions etc. in the country and in the other area(s) where CD operates and otherwise contribute to ensuring that the Company's reputation is not damaged.

TASK

• Coordination of country activities such as sales, service, administration, logistics etc.
• Timely production of reports, budgets and forecasts of the regional sales and service as required by VP. Together with the Sales Director coordination and follow up on sales budgets, forecasts from the various sales areas, Business plan Initiative targets in the area for the total yearly and quarterly budgets. This includes setting goals for prioritized customers, segments, product groups, Business Plan initiatives, geographical markets.
• Coordination and follow up service budgets and forecasts from the various service areas in the region for the total yearly and quarterly budgets. This includes setting goals for efficiencies in the service stations for planning, administration and technicians.
• Instigating the annual negotiations of salaries with the managers and employees in the country. Maintaining the job descriptions for all managers and employees reporting directly to CD.
• Reporting news and issues related to the markets in the region to the VP.
• Establishment and preservation of adequate insurance coverage for the employees and for the establishment and preservation of adequate insurance coverage for the Companies' assets, activities and liabilities. Transportation and product liability are covered under the Viking Group policies and are, thus, not the CD's responsibility; the CD shall, however, always evaluate and report whether these policies are adequate under local conditions
• Overall responsibility for office administration and handling of files.
• Local management activities and responsibilities agreed upon, including conducting relevant management and coordination meetings.
• Budgeting and financial management of the VIKING branches according to instructions given by the VP and Regional Finance Director.
• Responsible for carrying out any internal audit agreed upon.
• Monitors and reports to R&R on development in national rules and regulations incl. implementation of international rules and regulations through networking activities with key personnel at national administrations.
• Reviews and comments R&R newsletters, participates in R&R global liaison network and where applicable facilitates and participate in meetings regarding R&R.

Company Description:

Anaergia (TSX: ANRG) is a global leader in offering sustainable solutions to produce clean energy and the conversion of waste streams to resources. Through a proven portfolio of proprietary technological solutions, Anaergia maximizes the generation of renewable energy, diversion of waste from landfill and reduction of greenhouse gases for customers across the municipal, industrial, commercial and agricultural sectors. Headquartered in Burlington, ON, and through its multiple subsidiaries across North America, Europe, Africa, and Asia, Anaergia is trusted at more than 1,600 installations globally.

Job Overview

To establish and maintain a solid sales pipeline, which guarantees the achievement/improvement of the established economic targets of the company.

Job Responsibilities:

· Identify system solution capital sale leads and new Build-Own-Operate; manage relationships with owners, managers, business leads; shepherd lead through contract execution.

· Manage technical/regulatory/contractual development activities with support from back office technical and financing resources.

· Review and refresh marketing efforts, expand in existing markets, develop new market penetration strategies.

· Contact potential customers and partners, including cold calls to generate leads

· Initiate, follow-up, acquire, maintain, and manage the sales network (internal and external) in the market of competence (Asia, Australia and New Zealand)

· Collaborate to set-up and achieve an annual sales target

· Build-up, maintain and improve a solid pipeline of projects and a strong customer base

· Collaborate with internal management, technical, engineering and other department to develop competent solutions to meet customer need

· Follow through and negotiate to close contracting of sales

· Representing the company on the market of competence in trade fair and communication events

· Collect market intelligence and return feedback on the interested market sector to internal structures

· Achieve annual sales target.

· Monitor and communicate new products, industry trends, competitor strengths and weaknesses, and lessons learned

- Represent the company with potential customers, public and private

- Ensure that the movements and activities in the business territory, own and of the entire sales network, take place safely and in compliance with the rules in force

Education and Experience:

Bachelor’s Degree in one of the following area, Engineering, Environmental Science, or Economics, or equivalent

Minimum of 5 years of experience in a senior position in sales and business development activities in Asia in the industry of environmental services, wastewater and waste treatment, waste to energy, or renewable energy area and should have proven track record.

Required Skills/Abilities:

· Deep technical understanding of wastewater, biogas, anaerobic digestion, renewable energy and/or waste management and recycling process.

· Excellent negotiating, networking and interpersonal skills

· Knowledge about national regulations for the design of waste treatment, renewable energies and biogas plants.

· Skills in all MS Office tools and ability to adapt to new digitaltools

· Excellent in English, reading, written and spoken.

· Ability to speak another regional language would be an advantage

To do their job with adequate professionalism and with the right "sense of priority", the Sales Director must understand how their activity influences other functions and how other functions can influence, positively or negatively, the achievement of their objectives.

The competences must include, but not be limited to:

· Principles of plant sizing, and process design

· Project costing and budgeting

· Construction process, times and modes

· Capital expenditures, and O&M expenditures

· Return on investment in project

· Management policies of after-sales activities

Preferred competency:

· Knowledge of additional foreign languages, in particular referring to the geographical area of activity.

ROLES & RESPONSIBILITIES

• The overall and day-to-day operation of the Company and branches in the country in accordance with instructions and objectives given by VP.
• The overall management of organisation in the country with authority to rotate and employ staff and to discharge staff subject to prior agreement with VP.
• Maintaining and promoting the VIKING culture and VIKING spirit in accordance with VIKING core values. Securing that the activities in the country are performed according to VIKING policies and guidelines from Corporate, VP and Regional Finance Director and that the activities are performed to support optimal global customer satisfaction.
• Motivating managers and staff to achieve higher goals as well as using their resources in the most efficient way to the overall benefit of the company.
• Securing that all managers and employees are up to date with information, sales and service statistics, education, training and knowledge enabling them to perform in the best possible way.
• Quality control, ensuring that the procedures live up to the ISO 9001 and VMS.
• Ensure the correctness of all documents issued and signed by employees in the country and ensure that all contracts made comply with the instructions set by VP and that they are in accordance with the legislation of the area(s) in question.
• Keeping personnel updated on rules and regulations in cooperation with product managers.
• Responsible that internal rules and regulations of the Companies in the region are in accordance with the legislation of the area(s) and for ensuring that all activities are carried out in accordance with applicable law.
• CD is responsible for the correspondence with local authorities regarding local/national and/or industry matters.
• Organizing the activities in such a way that time and resources are available for participation in necessary activities at Group level, e.g. the relevant strategy meetings, training, product courses, etc.
• The CD shall personally observe applicable law and respect special political, ethnical or religious conditions etc. in the country and in the other area(s) where CD operates and otherwise contribute to ensuring that the Company's reputation is not damaged.

TASK

• Coordination of country activities such as sales, service, administration, logistics etc.
• Timely production of reports, budgets and forecasts of the regional sales and service as required by VP. Together with the Sales Director coordination and follow up on sales budgets, forecasts from the various sales areas, Business plan Initiative targets in the area for the total yearly and quarterly budgets. This includes setting goals for prioritized customers, segments, product groups, Business Plan initiatives, geographical markets.
• Coordination and follow up service budgets and forecasts from the various service areas in the region for the total yearly and quarterly budgets. This includes setting goals for efficiencies in the service stations for planning, administration and technicians.
• Instigating the annual negotiations of salaries with the managers and employees in the country. Maintaining the job descriptions for all managers and employees reporting directly to CD.
• Reporting news and issues related to the markets in the region to the VP.
• Establishment and preservation of adequate insurance coverage for the employees and for the establishment and preservation of adequate insurance coverage for the Companies' assets, activities and liabilities. Transportation and product liability are covered under the Viking Group policies and are, thus, not the CD's responsibility; the CD shall, however, always evaluate and report whether these policies are adequate under local conditions
• Overall responsibility for office administration and handling of files.
• Local management activities and responsibilities agreed upon, including conducting relevant management and coordination meetings.
• Budgeting and financial management of the VIKING branches according to instructions given by the VP and Regional Finance Director.
• Responsible for carrying out any internal audit agreed upon.
• Monitors and reports to R&R on development in national rules and regulations incl. implementation of international rules and regulations through networking activities with key personnel at national administrations.
• Reviews and comments R&R newsletters, participates in R&R global liaison network and where applicable facilitates and participate in meetings regarding R&R.

• Provides advice and guidance to other employees
• Work autonomously while ensuring CEO expectations are readily met and exceeded.
• Defining, implementing and revising operational policies and guidelines for the organization
• Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs
• Liaising with departmental heads to develop financial plans and ensure company-wide compliance
• Developing and implementing human resources policies and Supporting strategic objectives
• Completing performance reviews in a prudent manner
• Delegating responsibilities to ensure staff members grow as capable participants
• Employing various initiatives to coach employees to optimize their capabilities.
• Ensuring compliance with laws and regulations
• Work closely with colleagues on cross-territory opportunities and other internal teams on marketing materials and cause studies
• Driving the company’s operating capabilities to surpass customer satisfaction, retention and company goals
• Overseeing marketing initiatives and implementing better business practices.
• Spearheading strategies to steer the company’s future in a positive direction.
• Oversee daily operations, while controlling and managing inventory and logistics
• Ensuring daily operations run smoothly and as efficiently as possible
• Controlling company costs and introducing tactical initiatives to address theft and other losses.
• Monitoring invoices, money handling procedures, accounting and bank processes.
• Preparing timely and accurate financial performance reports.
• Must have extensive experience in managing accounts (Xiaohongshu, TikTok, and Instagram) on self-media platforms. Familiarity with platform rules and algorithms is essential.
• Ability to develop effective self-media strategies for clients in these industries.
• Strong team management and leadership abilities. Demonstrated experience in leading teams to work efficiently and achieve goals.
• Excellent communication and coordination skills, capable of maintaining strong relationships with clients, team members, and partners.
• Strong data analysis and interpretation skills. Ability to provide optimization recommendations and improvement measures based on data insights.
• Understanding local market trends and characteristics and providing strategic advice for the company's expansion.
• Proven ability to build teams and standard operating procedures (SOPs) from scratch.
• Capable of assembling an efficient self-media operations team.
• Good communication skills in English and Mandarin to liaise with our China HQ team.

Overview and purpose of the position

KidSTART@NUH is a government-led initiative which seeks to provide support services to vulnerable pregnant mothers. This program has been highly successful in helping underprivileged pregnant mothers deliver a healthy baby and to ensure that the newborn gets the best start in life. Through home visits, the program actively engages families, social/community partners and government agencies to provide systematic, integrated and holistic support. The program aims to engage families from the early pregnancy period to maximize the health of both mother and baby, to support breastfeeding and to foster mother-child bonding so as to enhance child development and potential during the first 3 years of life.

The Patient Service Associate role is to provide support in outreach efforts to engage and to recruit new families to join the KidSTART@NUH Merged Home Visitation Programme. Patient Service Associate is part of a care team that will provide identification of needs, anticipatory guidance, screenings and service coordination for clients assigned under their care. Details stated in Job Responsibilities.

Duties and Responsibilities

• Support in outreach efforts to reach out and recruit new families to join the KidSTART@NUH Merged Home Visitation Programme.
• Administrative and Systems Support. Support team with outreach and engagement efforts as required by programme.
• Support intake and enquiries of referrals.
• Employs effective communication and rapport building skills when interacting with antenatal patients, clients, families, and staff.
• Collaborates with interdepartmental and external colleagues with the aim of providing holistic care and optimise health outcomes for antenatal clients recruited under the Home Visit Programme.
• Assist in appointment scheduling and rescheduling and addresses client enquiries. (e.g. teaches the use of the Health Buddy for assessing their records and services (e.g. changing appointments).
• Provide frontline services and general administrative duties at the clinic pertaining to KidSTART programme.
• Support in other administrative and operation needs in patients support.
• Identifying needs and screening. Effectively manage patient caseloads at clinic touchpoints.
• Identify, assess, and respond on the eligibility outcomes of families efficiently and effectively.
• Maintains documentation and complete reporting requirements according to organisation standards.
• Attend to KidSTART patients at counters for registration and payment.
• Attend to KidSTART patients billing and charges if they required financial support.
• Attend to data requests pertaining to KidSTART patients’ information.
• Participate and be involved in the regular reviews of existing programmes and processes with the team.

Secondary Responsibilities and Duties

• Performs other job-related duties as assigned by assigned by supervisor.

Requirements

• Diploma with 2 – 4 years’ relevant experience, or GCE N/O/A Level, or NITEC in Healthcare/Equivalent with 6 – 10 years’ relevant experience
• Working experience in service or healthcare industry will be advantageous.
• Proficiency in MS Office and SAP preferred.
• Proficient in computer skills.
• Team player with good interpersonal and communication skills.
• Pleasant and friendly disposition.
• Possess service-oriented mindset and proactive in engaging with people.
• Able to multi-task and work in a fast-paced environment.
• Ability to maintain calendars and schedule appointments
• Ability to understand and follow specific instructions and procedures

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.

JOB SUMMARY

Reporting to the Hotel Manager, the Director of Villa Services will be responsible for overseeing the Butler, Guest Experiences and Housekeeping operations in creating a seamless and delightful stay experiences for the guests.

What you will be DOING:

· Develop the annual business plan and budget for the hotel, monitor and track the respective monthly P&L closely to achieve and/or exceed the established business targets.

· Champion and is responsible to drive high standards of services in all villa services operations.al areas.

· Serve as role model and actively work to uphold the Raffles’s brand standards by providing feedback and drive the Department Managers to take actions to ensure consistent service delivery.

· Drive the team to achieve monthly upsell target to improve profitability.

· Keep abreast of changes in market/business trends and situations especially in the hospitality business environment; Stay current and relevant to achieve greater operational and service excellence.

· Supervise and ensure the various respective Department Managers work closely together and their activities are in support with one another and not colliding or undermining each other.

· Assume full responsibility and lead the Department Managers to ensure a smooth and seamless daily villa services operation including prompt anticipation and identification as well as speedy and proactive resolutions of operational problems in order to achieve the highest guest stay experience.

· Drive and put in place a consistent high standard personalised guest stay program including pre-arrival, care program, etc. to ensure service excellence and an immaculate product is offered to guests during their stay.

· Supervise the handling of all VIPs reservations, assignment of rooms, welcome amenities/cards/notes, inspection of allocated guest villas and/or function or private rooms, arrival details, special requirements, etc. and personally greeting them upon arrival.

· Connect actively and establish rapport with guests, especially VIPs and the repeating guests and maintaining good relationship with them.

· Drive guest excellence in all areas, keeping the team focused on the targets; address and resolve pressing issues.

· Ensure all required reports and administrative duties are submitted and completed accurately and timely.

· Lead, manage, supervise and coach the direct reports.

· Conduct performance review for the direct reports.

· Ensure duty roster is planned effectively and productively.

· Conduct daily shift briefing.

· Ensure compliance of all brand/operating standards and/or LQA.

· Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to security / talent & culture team immediately.

· Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives.

· Perform any other duties and responsibilities that may be assigned.

Your experience and skills include:

· Degree/Diploma in Hospitality / Tourism or equivalent

· Minimum 5 years of relevant hospitality working experience in a senior managerial appointment

· Strong business acumen, critical thinking and strategic decision-making skills

· Strong human relations and influencing skills

· Strong communications (verbal and written), planning and coordination skills

· Ability to work independently and take initiative

· Creative and resourceful

· Understand the needs of international luxury travellers

· Possess strong local hospitality market knowledge

· Flexible with working days and hours including weekends and public holidays

JOB SUMMARY

Reporting to the Hotel Manager, the Cluster Director of Culinary/F&B is responsible for overseeing the overall culinary and F&B operations, hygiene and food safety standards and to maintain high standards of quality of food offering and service delivery across all dining venues. He/she will engage in strategic planning, management, and innovation to drive revenue, elevate guest satisfaction, and uphold a reputation for food & service excellence.

What you will be DOING:

FOOD QUALITY

· Responsible for the quality of all food served throughout the restaurants and banquet and ensure that the food presented to guests is consistently of high-quality standards.

· Be alert on freshness, presentations and temperature of food served.

· Plan, coordinate and supervise all menu implementations.

· Guide respective Kitchen Manager in creating and developing new dishes and recipes by keeping up with the latest market trends.

· Supervise all food tasting sessions.

COST CONTROL

· Responsible and accountable for the overall food cost as well as non-food costs such as kitchen supplies, energy costs, utensils and operating guest supplies.

· Guide respective Kitchen Manager in finding ways to further improve the food cost through strategic purchasing and working process, without negatively affecting pre- determined quality standards.

· Control and ensure that expenses/purchases/requisitions are within budget limits and maintains food gross profit set by the hotel.

· Ensure food portioning, serving, requisitions and receiving from stores are properly controlled to minimise wastage, in line with Standard Operating Procedures.

· Demonstrate management abilities and knowledge relating to budget matters such as Labour Costs, Training Expenses, Operating Equipment and Food Cost etc.

HYGIENE AND SANITATION

· Ensure all kitchen operations complied with quality, hygiene and other standards at all times in line with HACCP and local authorities’ standards.

· Communicate and update local requirements, food sanitation laws, safety regulations and others to all staff.

· Ensure and conduct weekly kitchen walk-through with Hygiene Manager and respective departments to ensure kitchen sanitation and Engineering maintenance and standards are met.

· Ensure all findings are solved and closed.

SERVCICE EXCELLENCE & GUEST EXPERIENCE

· Strive to improve kitchen and service operating procedures constantly for a seamless and delightful dining experience .

· Stay informed on global food and beverage trends

· Propose and initiate new services and products for our guests.

· Handle guest comments and complaints and take swift corrective action after consultation with the department head concerned.

· Seek feedback from guests and continually improves product and services.

GENERAL MANAGEMENT

· Develop and direct all food & beverage operational activities towards supporting the Hotel’s goals - Gross Operating Profit, Guest Satisfaction, Brand Consistency and Employee Engagement.

· Be aware of and comply with all legislation affecting the operation, including licensing regulations, health regulations and fire and safety regulations.

· Lead and inspire a diverse team while collaborating with various departments to create a world-class dining experience that aligns with the brand's values and standards.

· Ensure all brand/operating standards and/or LQA are observed and targets achieved.

· Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to security / talent & culture team immediately.

· Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.

· Perform any other duties and responsibilities that may be assigned.

Your experience and skills include:

· Degree/Diploma in Hospitality or equivalent

· Minimum 10 years of relevant hospitality F&B experience in a managerial appointment

· Strong business acumen, critical thinking and strategic decision-making skills

· Strong human relations and influencing skills

· Strong communications (verbal and written), planning and coordination skills

· Ability to work independently and take initiative

· Strong time management skills

· Creative and resourceful

· Strong culinary knowledge and skills

· Flexible with working days and hours including weekends and public holidays