Total 61 information technology job vacancies in APAC - India - Bengaluru - Sunriver

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Join FIS and lead the technology strategy for transforming our contact center and back-office operations as well as customer experience

About the Team

The GBPO transformation team works on defining, implementing and maintaining transformation opportunities for FIS’s clients. The aim of the GBPO transformation team is to significantly transform our organization and seamlessly deliver vendor transformation projects within the FIS environment. The vision of this program is to optimize cost with appropriate technology interventions like Digital Transformation & Back Office Automation – while prioritizing CSAT & NPS. This team is the tip of the spear for defining transformation blueprints within the Operations space and fostering innovation when doing so.

About the role

As the Director of Digital Transformation, you will be responsible for defining and implementing the technology strategy for transforming our contact center operations and customer experience. You will work closely with senior leaders, business stakeholders, and technology teams to align the vision, roadmap, and execution of our digital transformation initiatives. You will also oversee the selection, adoption, and integration of various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI. You will be a hands-on leader who can drive innovation, collaboration, and excellence across the organization.

What you will be doing

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.

• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.

• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.

• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.

• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.

• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.

• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.

• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.

• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.

• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.

• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

What you will need

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.

• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.

• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.

• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.

• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.

• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.

• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.

• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.

• Strong analytical skills, being able to perform ROI / CBA analysis.

• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.

• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.

• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

What we offer you

• A multi-faceted job with a broad spectrum of responsibilities

• A range of benefits designed to help support your lifestyle and wellbeing.

• A modern international work environment and a dedicated and innovative team

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A work environment built on collaboration, flexibility and respect.

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

JOB OVERVIEW

Alphawave is looking for Software Engineers who are passionate in Software Development to join our Property and Carpark technology team. We help our clients rethink and reshape their business processes. If you are a techie who likes to solve challenges with innovative solutions, we are looking for you!

DUTIES & RESPONSIBLITIES

· Coding, Functionality Testing, deliver Application Software and Instructional Documents.

· Develop function modules, web services, system interface for the layout, visual appearance and usability of a website.

· Preparation and updating of project deliverables such as Functional Specifications and other related system documents.

· Provide system/technical support to users on all system related enquiries.

QUALIFICATIONS AND REQUIREMENTS

· Bachelor’s degree in Computer Science/Engineering or related field with a minimum of 2 years relevant working experience preferred.

· Degrees from related fields and experienced candidates will also be considered.

· Must have proven experience with C#, Visual Studio, IIS, SQL, web services, CSS, AJAX, Javascript, XML etc.

· Strong understanding of SQL databases, writing and optimizing queries.

· Experience in SVN and/or mobile application development will be advantageous.

· Fintech industry experience is a plus.

· Good and positive working attitude

· Willing to learn and pick up new skills.

· Able to handle pressure and work with tight deadlines.

· Able to work well individually and in a team.

· Self motivated, with a sense of ownership.

Job Description & Requirements

we are hiring another business development manager to take over a mix of existing accounts and new sales territory. To excel in this role you should be an active listener, have a compelling sales personality, and a hunger to chase and close new business from cold calls and inbound warm leads.

Business Development Manager Responsibilities:

• Contacting potential clients to establish rapport and arrange meetings.
• Planning and overseeing new marketing initiatives.
• Researching organizations and individuals to find new opportunities.
• Increasing the value of current customers while attracting new ones.
• Finding and developing new markets and improving sales.
• Attending conferences, meetings, and industry events.
• Developing quotes and proposals for clients.
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.

Business Development Manager Requirements:

• Bachelor’s degree in business, marketing or related field.
• Experience in sales, marketing or related field.
• Strong communication skills and IT fluency.
• Ability to manage complex projects and multi-task.
• Excellent organizational skills.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Proficient in Word, Excel, Outlook, and PowerPoint.
• Comfortable using a computer for various tasks.

Roles & Responsibilities

Conduct market research to identify selling possibilities and evaluate customer needs

Actively seek out new sales opportunities through networking and social media

Prepare and deliver appropriate presentations on products and services

Create frequent reviews and reports with sales and financial data

Ensure the availability of stock for sales and demonstrations

Participate on behalf of the company in exhibitions or conferences

Negotiate/close deals and handle complaints or objections

Gather feedback from customers or prospects and share with internal team

Proven experience as a Sales Executive or relevant role

Proficiency in English Excellent knowledge of MS Office

Thorough understanding of marketing and negotiating techniques

Fast learner and passion for sales Self-motivated with a results-driven approach

Aptitude in delivering attractive presentations

Publicis Sapient is looking for Senior Engineering Leaders to join our team of bright thinkers and doers. You’ll use your problem-solving creativity to design, architect, and develop high-end technology solutions that solve our clients’ most complex and challenging problems across different industries. We are on a mission to transform the world, and you will be instrumental in shaping how we do it with your ideas, thoughts, and solutions.
 

We at Publicis Sapient, enable our clients to Thrive in Next and to create business value through expert strategies, customer-centric experience design, and world class product engineering. The future of business is disruptive; transformative; and becoming digital to the core.

We seek the (Passionate Technologists) who are:

• deeply skilled, bold, collaborative, flexible
• reimagine the way the world works to help businesses improve the daily lives of people, and the world

Our work is fueled by:

• challenging boundaries,
• multidisciplinary collaboration,
• highly agile teams, and
• the power of the newest technologies and platforms.

We are looking for a Senior Chatbot Technical Lead for Flash who will own the development and design of our chatbot application supporting Western Digital employees across multiple business domains.

As the Technical Lead, you will be responsible to manage the Chabot platform, maintain the relationship with the vendors, be responsible for the technical health, performance, and development of the chatbot, The lead should have excellent analytical, problem-solving skills, and user experience oriented. Have a passion for technology and learning.

Position Type :

Type Of Hire :

Education Desired :

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team:

We are establishing our Banking Project Management team and are looking for an experienced, motivated and enthusiastic Project Manager who would be required to manage multiple new and existing client projects. You would be joining a very collaborative and supportive team who provide BAU support and delivers client changes for SB hosted Banking platforms and other CX projects under EMEA.

What you will be doing:

As a Project Manager, you’ll be responsible for the oversight and delivery of projects initiated from client requested change or internal enhancements.

You’ll work with Project Managers and Business Analyst across the business to~

• Plan and manage all aspects of projects from initiation through to delivery, responsible for reporting and governance of the project

• Chasing of financial inputs from project and BAU participants

• Creation of SB invoice from Planview and other sources

• Analysis and feedback to PMs and resource managers on the initial invoice (do things look right/ has anything been missed)

• Work with Finance to ensure they understand and are comfortable with our invoice figures

• Preparation of the Invoice Request Form working with the FIS Billing Team

• Assist programme Manager  to understand overall client picture

• Assist programme Manager in creation and management of Migration programme financials, perhaps with specific reporting

• Create and manage process to add expenses to PS invoice

What you bring:

• 10+ Years’ experience in IT Industry with Project Management experience into Financial Domain.

• Plans and coordinates all aspects of technical projects from initiation through delivery.

• Experience working in a technology or financial services organization and preferably have worked in a vendor/client capacity

• Knowledge of project management standards, processes, procedures and guidelines

• Knowledge of financial services industry and an understanding of end-to-end systems development life cycles

• Proven experience working independently under general instructions on a large variety of special projects

• Effective analytical, problem-solving, interpersonal and time management skills

• Ability to interact effectively with executive level clients

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.
• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.
• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.
• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.
• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.
• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.
• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.
• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.
• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.
• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.
• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.
• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.
• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.
• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.
• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.
• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.
• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.
• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.
• Strong analytical skills, being able to perform ROI / CBA analysis.
• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.
• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.
• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Roles & Responsibilities

Job Summary:

As the Information Technical Director of INSHA TECH SOLUTIONS PTE LTD , you will be responsible for providing strategic leadership, driving business growth, and ensuring the overall success of the organization. You will work closely with the board of directors and I T Development, Artificial Intelligence and Mobile Application Implementation effective strategies that align with our vision and goals. Your role will involve overseeing all aspects of the company's operations, managing key stakeholder relationships, and fostering a culture of excellence and innovation.

Responsibilities:

· Technology Strategy: Information Technical Director responsible for developing and implementing the overall technology strategy aligned with the company's business goals. This inculpates emerging IT technologies, evaluating their potential impact, and making recommendations on their adoption or integration into the company's operations.

· Technology Innovation: A vital role in driving innovation within the organization. This involves researching and exploring new technologies, identifying opportunities for innovation, and fostering a culture of creativity and experimentation. He may lead or collaborate with research and development teams to create new IT products (Mobile Applications and Web Portals), services, or processes that give the company a competitive edge.

· Technical Leadership: As the senior technology executive, the Information Technical Director provides technical leadership and guidance to the organization. The Information Technical Director also promotes collaboration, knowledge sharing, and best practices across different teams to maximize efficiency and effectiveness.

· Technology Operations: The Information Technical Director oversees the day-to-day technology operations, including infrastructure, systems, and applications. This involves ensuring the reliability, scalability, and security of technology systems, as well as managing vendor relationships, budgeting, and resource allocation.

· Talent Management: The Information Technical Director is responsible for building and managing a high-performing technology team. This includes attracting and retaining top talent, developing skill sets, and fostering a culture of learning and growth. The Information Technical Director may also be involved in recruiting and partnering with external technology vendors, consultants, or contractors when necessary.

· Stakeholder Management: The Information Technical Director acts as a bridge between the technical and non-technical stakeholders. They communicate the technology strategy, initiatives, and progress to the executive team, board of directors, investors, and other key stakeholders. The Information Technical Director also collaborates with external partners, industry associations, and regulatory bodies to stay updated on technological advancements and comply with relevant standards or regulations. As the Information Technical Director of INSHA TECH SOLUTIONS PTE LTD, you will have the opportunity to lead a dynamic and ambitious organization and drive its growth in the global marketplace. You will play a pivotal role in shaping the company's strategic direction, fostering innovation, and building strong partnerships.

Qualifications:

· Proven Min 7+ Years of experience in Singapore as a leadership role in Information Technology, or Sr. I T Manager, with a track record of driving business growth and delivering results.

· In-depth knowledge of the Information Technology, New Upcoming Technology like Artificial Intelligence and Mobile Application development in IT industry, market trends, and competitive landscape.

· Strong strategic thinking and decision-making abilities, with the capacity to envision the company's future and formulate effective strategies.

· Excellent leadership and people management skills, with the ability to inspire and motivate a diverse workforce.

· Exceptional communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.

· Strong business development and negotiation skills, with the ability to identify and seize opportunities for growth.

As the Information Technical Director of INSHA TECH SOLUTIONS PTE LTD, you will have the opportunity to lead a dynamic and ambitious organization and drive its growth in IT market and AI. You will play a pivotal role in shaping the company's strategic direction, fostering innovation, and building strong partnerships.

INSHA TECH SOLUTIONS PTE LTD, we value visionary leaders who are passionate about making a difference. If you are a results-oriented, dynamic individual with a proven track record of success in executive leadership, we invite you to join us on this exciting journey.

Please submit your comprehensive resume and a cover letter outlining your qualifications, achievements, and vision for the company to jobs@inshatechsolutions.io. We thank all applicants for their interest, but only those selected for further consideration will be contacted.

We look forward to welcoming a visionary leader to our team as the Information Technical Director of INSHA TECH SOLUTIONS PTE LTD.

Job description:

· Collaborate with stakeholders to gather and analyze business requirements.

· Develop detailed documentation of business requirements, system specifications and workflows.

· Work closely with developers and IT teams to ensure successful implementation of solutions.

· Perform data analysis to support decision-making and strategy development.

· Identify new business opportunities through market research and support the preparation of business proposals, presentations and reports for clients or management.

· Develop and maintain internal and external relationships to support management of scope and expectations.

· Operates as a team member and as a team leader. Advise on methods to improve business processes.

· Consider the business implications of the application of technology to the current and future business environment.

· Manage office documentation, filing and record-keeping systems.

· Coordinate and schedule meetings, appointments and business events.

· Assist in preparing reports, presentations and business documents.

· Provide administrative support for internal and external documentation and formally initiate and deliver requirements and documentation.

Skills & Qualitications:

· Education: Bachelor’s degree in Business Information Systems, Business Administration or a related field.

· Experience: 1-2 years of experience in similar role

· Communication skills

· Problem-solving and analytical abilities.

· Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and basic understanding of programming language.

. Able to travel and short stay to counteries in Asean and Australiasia.

Job Responsibilities

• Strategic Planning: Develop and execute the company's overall strategic direction, goals, and objectives, considering market trends, client needs, and industry advancements.

• Business Development: Identify new business opportunities, cultivate client

• Team Leadership: Build and lead a high-performing team of designers, architects, project managers, and other professionals. Provide mentorship, guidance, and performance evaluations.

• Financial Management: Manage budgets, allocate resources, and monitor nancial performance. Make informed decisions to ensure projects are nancially viable and pro table.

• Design Excellence: Maintain a strong focus on design creativity, innovation and quality. Review and approve design concepts to ensure they align with the company's vision and client expectations.

• Client Relationship Management: Establish and nurture strong relationships with clients, addressing their needs, concerns, and feedback to ensure exceptional customer satisfaction.

• Supply Chain and Vendor Management: Oversee relationships with suppliers, contractors, and subcontractors to ensure timely procurement of materials and services.

• Quality Assurance: Implement and enforce quality control processes throughout the design and construction phases to ensure the highest standard of workmanship.

• Risk Management: Identify and mitigate potential project risks, such as scope changes, budget overruns, and scheduling delays.

• Regulatory Compliance: Ensure compliance with relevant building codes, regulations, and safety standards to maintain a safe and lawful work environment.

• Innovation and Industry Trends: Stay updated on industry trends, emerging technologies, and design innovations to incorporate relevant advancements into the company's projects.

• Networking and Partnerships: Establish and maintain relationships with industry partners, stakeholders, and professional organizations to enhance the company's reputation and collaboration opportunities

Job Requirements

• Leadership Skills: Strong leadership and team management skills, with the ability to motivate, mentor, and guide a diverse team of professionals.

• Business Acumen: Solid understanding of business principles, including nancial management, budgeting, and business development.

• Design Expertise: In-depth knowledge of interior design principles, trends, materials, and construction techniques.

• Networking: Established network within the interior design, construction, and related industries to facilitate partnerships, collaborations, and business growth

Main Purpose: 

• We are is looking to recruit an Information Security Consultant to join our existing Information Security team.
• Working with the Information Security team to provide advice and guidance on IT security and further develop IT policies and processes across a multi-region infrastructure consisting of 8300+ staff and 100+ sites.
• As a member of the IT Security team, you will review all aspects of the IT environment and its components. This role shall be responsible for supporting and maintaining enterprise-wide solutions. The successful candidate will be required to proactively improve and provide advice and guidance on information security matters.

Key Responsibilities:

• Assist with security incident management and response activities.
• General day-to-day support on managing and responding to security alerts from systems and end users.
• Perform daily, weekly, and monthly security checks, reconciliation and compliance checks and investigate exceptions.
• Completing client security requirement questionnaires and support the bidding process ▪ Identify and raise awareness of security risks.
• Develop and enhance security policies, processes, procedures, and technical controls to strengthen Turner & Townsend’s security capabilities and resilience to cyber threats.
• Take a proactive role in identifying security risks, mitigations, and opportunities to strengthen Turner & Townsend’s resilience to cyber-attacks and security incidents.
• Participate in the design and implementation of systems and applications.
• Develop user and technical training guides.
• Maintain and manage the IT Risk register.
• Test DR plans and capabilities to ensure they work as designed, identifying gaps and lessons learnt and work with the business to drive continual development and enhancement.

 #LI-HT1

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.
• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.
• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.
• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.
• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.
• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.
• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.
• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.
• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.
• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.
• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.
• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.
• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.
• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.
• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.
• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.
• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.
• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.
• Strong analytical skills, being able to perform ROI / CBA analysis.
• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.
• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.
• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are looking for dynamic leader with over 6+ years of experience in Information Security and Security Operation Centre. Expertise in network security, data security, endpoint security. Skilled in conducting security risk and gap assessments.

• IT Infrastructure and application architecture design security risk assessment, data flow security risk assessment, design, implement, and manage security solutions and applications
• Oversee the design, implementation, and maintenance of the company's information systems, including software, hardware, and networks, ensuring security in balance with functionality and user-friendliness
• Develop, document and implement Information Security policy, standards, process, guideline documents based on client requirements and assess Information systems against these requirements
• Hands on experience with Firewall, IPS, WAF, VPN. (Minimum 3+years of experience as admin of the Firewall/IPS)
• Hands on experience on Antivirus, SIEM, DLP.
• Conduct Information security risk and gap assessment during migration, mergers, acquisition
• Third party tool/software/application/service security risk assessment
• Review IT change requests from security and compliance perspective

minimum of 5 years in a Communications Specialist role and expert knowledge of IT.

- developing and executing communication action plans to introduce changes to our IT services and make the transition smoother.

-excellent communicator who’s capable of digesting highly-technical principles into simple terms understandable to a non-technical audience

Responsibilities

• Plan and produce internal and external messaging (such as newsletters, announcements, and press releases)
• Develop communications guidelines and brand voice
• Develop different strategies for internal and external communication
• Collaborate with the Technical department to determine communication needs
• Write clear and simple non-technical messaging about technical innovations
• Gather data and compile reports on communication effectiveness
• Able to use our in house software
• Able to work in the retail shop during weekends
• work during P.H & weekends