Total 1,234 human resources job vacancies in Australia

### Job Scope:

- *Outbound Calls*: Notify customers of delinquent accounts regarding outstanding and overdue payments.

- *Repayment Arrangements*: Assist customers in making workable repayment arrangements.

- *Issue Clarification*: Explain and clarify non-payment issues with customers.

- *Follow-Up*: Conduct follow-up calls with customers.

- *Record Keeping*: Maintain records of collections and account statuses.

### Working Days & Hours:

- *Monday to Thursday*: 8:45 AM – 5:45 PM

- *Friday*: 8:45 AM – 4:45 PM

- *Alternate Saturday*: Half day (claimable as overtime, depending on workload)

- *Sunday*: Off

### Employment Details:

- *Contract*: 1-year contract under ASK agency, renewable based on performance.

- *Salary*: Basic salary of RM2000, with additional earnings based on overtime allowances.

### Intake and Locations:

- *Intake*: Twice a month

- *Work Locations*:

 - Mercu Maybank, I-City, 40000 Shah Alam, Selangor

 - Etiqa Twin Towers, No. 11, Jalan Pinang, Kuala Lumpur, 50450 Kuala Lumpur

 - Menara Maybank, 100, Jalan Tun Perak, 50050, Kuala Lumpur (nearby Masjid Jamek LRT Station)

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

Background on the role:

Our Contact Centre Sales and Service Representatives play a critical role in our organization, acting as the primary point of contact for our customers. As a Customer Service Representative, you will be responsible for delivering exceptional service by assisting customers with their questions, concerns, and requests. This includes resolving issues efficiently, providing accurate product information and ensuring positive overall experience. Your ability to listen and understand customer needs will be key in ensuring customer satisfaction and support with revenue generation via Sales through Service.

Why join us?

Build your career with an ever-growing, fast paced, dynamic team. A team which lives by “Speak Up” culture, who “works hard and plays hard”, who values diversity, who wants you to not just to stay but want to come to work, whose leaders will spend time with you, invest in your development, and promotes work – life balance.

What you’ll do:

Impact on the Business:

Competent in handling a range of banking enquiries to successfully support a customer in their banking needs. Handling inbound and outbound (where appropriate) customer interactions. Delivering a strong customer experience through each interaction, demonstrating ownership to drive first call resolution.

Customers / Stakeholders:

Adheres and drives HSBC’s values and behaviors in every customer interaction, always doing what is right. Focusing on our customer’s current requirements, while anticipating their changing future needs and priorities. Working hard to meet these needs, which could include supporting them with access to online facilities, banking products and services to helping them manage their accounts. Always delivering open and honest communication through the conveying of information in a simple and understandable ways to build customer relations. Taking personal responsibility for driving the right customer outcomes in a fast paced and changing environment.

Leadership & Teamwork:

A genuine interest in customers and a passion for the service you provide. Able to adapt to innovation and technological change to work smarter, improve service and connect with our customers more sustainably. Embraces and implements change that will improve our business performance. Ability to follow established procedures and use personal judgement to support customers. Demonstrates resilience to pressure and the challenges this brings while adapting to critical work demands with flexibility. Able to demonstrate an understating of the risks associated with role and responsibilities and the impact these have. Proactive desire for self-development in skills required to further support our customers and better their banking experience.

Operational Effectiveness & Control:

Suggests ideas and contributes to implementing of change to better support our customers. Responsible for own development and actively seeks ways to better their own skills and capabilities. Adherence to documented policies and procedures, whilst maintaining quality and compliance standards through use of various support tools and escalation points. Promotes and encourages the highest level of customer service in every interaction. Ability to effectively manage work schedules well, by being ready and available to handle customers’ enquiries efficiently. 

Qualifications

What you will need to succeed in the role:

• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
• Takes pride in delivering what is promised in line with the customer and service expectations taking ownership and helping to drive first contact resolution whiles catering to need-based solutions.
• Ability to work in a high-volume, fast paced changing environment as required.
• Proficiency with personal computers and basic software packages and specialised applications.
• Excellent communication skills and is polite and friendly at all times.
• Equipped to deal with customer conversations by displaying patience and empathy.
• Ability to follow process and procedures to mitigate risk/errors.
• Must be competent to handle a set of core skills required for the role which includes general banking and credit card queries.

What additional skills will be good to have?

• Resilience in role will support the role holders in working in a busy work environment irrelevant of location.
• Regular changes to procedures and advances in technology will regularly impact the role holder. Therefore, pro-activeness and ability to embrace change will ensure success.
• A passion for continued learning will also support the role holder in their ability to gain stronger and better skills and capabilities.
• Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. 
• As per business demand, candidates with immediate right to work locally and no relocation need will be prioritised. 
• The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. 

Perks & Benefits

• Employee equity
• Central location

As a/an Human Resources Specialist (Executive Resources), you will:

• Coordinate with Treasury bureaus, senior Treasury officials, and OPM to place individuals in Senior Executive Service (SES) and Senior-Level (SL) positions, and effect political appointments (e.g., non-career SES, Schedule C and PAS) in accordance with statute, OPM regulations, and Departmental policy.
• Oversee Department's SES Candidate Development Program, providing guidance on requirements and processes to executive resources contacts and monitoring bureau activity for compliance with OPM rules and Treasury's approved policy.
• Manage Department's allocation of Federal Executive Institute (FEI) training slots, coordinating with bureaus on training needs, available sessions, and scheduling. Serve as point of contact for FEI and as liaison with bureaus.
• Maintain awareness of regulatory, legislative and OPM policy changes, analyze proposals and issuances, and evaluate potential impact on executive resource programs.
• Provide advice to high-level Treasury management officials and bureau executive resources contacts on executive resources problems and matters. Brief bureau executive resources contacts, senior managers and Departmental officials on key issues.

• Applying a comprehensive knowledge of and experience in all HR functional areas (i.e., staffing, classification, HR development, HR information systems, and employee and labor relations) to conduct planning and management of HR initiatives across the board.
• Making recommendations with respect to all initiatives and issues related strategic human capital planning.
• Overseeing major aspects of strategic human capital planning for the Directorate and for providing a plan for DeCA while working with the Department of Defense (DoD), the Office of Personnel Management (OPM), and other Federal agencies
  to gain information on best practices to ensure that DeCA is in alignment with the rest of DoD and the Federal government.
• Providing expert-level management HR advisory services to DeCA program managers on significant critical issues such as establishing criteria, formulating projects, assessing program effectiveness, or researching or analyzing a variety of unusual conditions, problems, or questions.
• Plan and coordinate a wide range of activities involved in researching, receiving, and providing information necessary to strategic human capital planning, the coordination of work requirements, and advising on work efforts.
• Plans, conducts, and completes studies and projects in multiple HR program areas, providing authoritative staff-level advice and services throughout DeCA as a senior HR specialist.

The primary purpose of this position is: To serve as Chief, Force Management in administering all aspects of the section. This is an Air Reserve Technician (ART) Enlisted position. Additionally, trains Reservists in the accomplishment of tasks set forth herein.

Duties:

1. Plans, directs, and controls all aspects of the Force Management programs for both Active Guard Reserve (AGR) and unit reservists.
2. Serves as advisor to commanders on unit Human Resources (Military) programs.
3. Provides Human Resources management (Military) advisory services to commanders and staff on all Force Management programs.
4. Administers actions in Automated Reserve Orders Writing System-Reserves (AROWS-R).
5. Ensures accuracy of Personnel Data System (PDS) and performs functional review of data reliability.
6. May be required to perform Installation Personnel Readiness duties and/or assist as directed.

-Performs job analysis, crediting plans, and occupational questionnaires.
-Determines eligibility of applicants to a broad range of positions.
-Reviews applications and makes basic qualifications determinations for a full range of commonly filled positions.
-Provides assistance on personnel, onboarding, hiring management and personnel record keeping systems.
-Provides technical assistance on the HR automated information systems' procedures and applications.
-Provides assistance in human resource administration as it relates to staffing and placement functions.

• You will direct a complex civilian HR management program designed to meet the needs of a wide variety of activities in accomplishing unique and complex mission through fair, efficient and economical use of civilian employees.
• You will plan, organize and coordinate functions through direct supervision of subordinates supervisors, program support staff and administrative support positions.
• You will provide immediate and long-range, systematic HR planning in support of COMPACFLT's mission relative to HR operational needs for 76 different activities' operational goals and objectives.
• You will provide oversight to ensure civilian EEO program elements are managed effectively.

As a HUMAN RESOURCES SPECIALIST at the GS-0201-13 some of your typical work assignments may include:

• Serves as Senior Human Resources Specialist with responsibility for assisting other Human Resources Specialist in analyzing, planning, coordinating, and executing various civilian personnel functions to include recruitment, placement, retention, and numerous employment activities.
• Provides expert advice to senior leaders, directors and supervisors on civilian personnel management programs and policies covering a civilian workforce comprised of General Schedule (GS), and Defense Intelligence Civilian Personnel System (DCIPS)/General Grade (GG) employees related to hiring practices associated with numerous employment activities and a variety of special recruitment programs to include programs that emphasize affirmative action outreach and non-competitive sources of candidates.
• Serves as a subject matter expert on assigned personnel special emphasis programs and/or special assignments and provides expert guidance and services regarding these programs/assignments.
• Analyzes and evaluates program execution; recognizes problems and problem areas; originates solutions to complex or unusual issues; and is cognizant of areas requiring coordinated efforts. Develops recommendations with options for new methods or procedural changes.

The incumbent serves as a Human Resources (HR) Liaison between the district cemeteries and the NCA HRC regarding any HCM related matters to include recruitment and placement, performance management, classification, awards, retirements and separations, benefits, etc. for district and cemetery staff. The incumbent is considered an HR Subject Matter Expert internal to the NCA's Districts. Receives technical expertise on HR matters from NCA HRC and NCA HCM and coordinates with NGA staff as appropriate. Provides an array of HR services including advice, guidance, and processing, in conjunction with the NCA HRC staff.

Works in collaboration with NCA HRC to create viable recruitment tools which are used to create a viable candidate pool. Incumbent participates in planning, coordinating, and proposes best strategies based on past knowledge to backfill vacancies with qualified candidates. They assist in the evaluation process after the vacancy has closed by coordinating and advising management on NCA's Merit Promotion Process.

Works closely with District Executive Director (ED) for the recruitment and selection process of all Cemetery Administrator (1630 series) level staff. The HRL is responsible for the entire evaluation and selection process of candidates. The process entails the full coordination of the evaluation process in accordance with NCA's Merit Promotion Plan and local guidance. Each candidate's interview and final ranking documentation is reviewed by the incumbent to ensure all necessary information is captured in the documents. Drafts a selection memo which is routed for signature by the appropriate official. The completed selection packet is uploaded in USA Staffing to support final selection.

Work schedule: Required to work Monday through Friday, 8:00 am to 4:30 pm.

Compressed/Flexible Schedule: Not Available
Telework: 6+ Days per Pay Period
Virtual: This is a Virtual Position. Virtual positions are where an employee works outside of original hiring duty station at VA-owned or leased space. The original hiring duty station for this position is NCA Pacific District and your work duty location will be Oakland, CA or reporting to a VA Facility within the NCA Pacific District Region Pacific District - Locations (va.gov).

Position Description Title/PD#: Human Resources Liaison/PD141780
The full performance level of this position is GS - 13.

Relocation Expenses: Not Authorized
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required

• In this position you will work in the Military Personnel Division, Directorate of Human Resources as a Human Resources Assistant.
• Responsible for the maintenance of military personnel records. Ensures that the force maintains deployment readiness by working with installation leadership to ensure that Solider information is accurate and up to date.
• Reviews incoming regulations and directives relating to administration and military programs, functions, and procedures, determines impact on current operations, and keeps the Director informed on pertinent changes.

Duties & responsibilities of the abovementioned position shall include but not limited to the following:

1. To assist in the overall effective coordination of human resources activities of the business unit
2. HR Administration
3. Recruitment and Separation
4. Training and Development
5. Performance Management
6. To undertake suitable duties or tasks that may be assigned by the superior(s) from time to time

• You will serve as a subject matter expert and consultant, ensuring the various HR functions and actions comply with legal and regulatory requirements and meet customer needs. Develops goals and objectives integrating organization objectives.
• You will provide functional and technical support to users of DoD/DON systems and tools that support talent management and performance management.
• You will develop, prepares and delivers position papers, reports, briefings, and congressional responses.
• You will respond to inquiries from various levels of the organization ensuring responses are persuasive and thorough.
• You will perform the following supervisory duties: Plans work to be accomplished by subordinates, sets and adjusts short term priorities, and prepares schedules for completion of work. Assigns work to subordinates based on priorities.

• Guide and direct overall policy development and operations with other program managers across multiple enterprises within DISA.
• Determines applicability, of established law, directives and issuances to individual situations and agency wide conditions peculiar to the Defense Information Systems Agency.
• Drafts and develops program guidance in conjunction with the Subject Matter Expert (SME), to include manuals and training course units on technical services programs and processes.
• Manages Civilian Personnel publications program with extensive regulations, forms, etc. Works with the Agency Editor, publications team and Chief of Staff office to ensure proper routing and issuance of publications.
• Serves as the Agency's Remote Work Program Manager charged with full spectrum of program operations. Responsible for program development, modifications, advisory services, execution, and sustainment.
• Develop and establish policies, laws, guidance, and regulations directly related to the program.

• Is the sole AF functional expert responsible for creating service histories in the Point Credit Accounting and Reporting System (PCARS) for new members of the Air National Guard and Air Force Reserve, which establishes the definitive service date for which all critical career lifecycle eligibility such as accessions, promotions, training, and retirement are based
• Responsible for analyzing, researching, compiling, creating and updating participation records in PCARS for Air National Guard and Air Force Reserve members
• Responds to Air Force, DoD, Congressional and other high level inquiries

The incumbent oversees quarterly SES orientation program, HR liaison training, training to stakeholder members (at headquarters and in the field) regarding newly implemented transformational policy, processes and procedures, attends executive meetings with the Office of Personnel Management and other federal agency roundtable and ad hoc groups; assist in the design and development of learning opportunities (in coordination and cooperation with VALU and the Office of Human Capital Planning, Development and Outreach) for VA's SES population.

Assist in the development, recommendations and the coordination department-wide SES training and development policies and procedures. Responsibilities include developing and improving the policies and procedures for these functions, establishing a communications network between VACO and the field advising top management and key staff on policy and process issues.

Provide direct advice and guidance on all aspects of these programs. Given the significant, complex, and sensitive nature of these programs, the incumbent must function with wide independence of operation within framework of general policy and guidance from supervisory management.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday; 8am-4:30pm
Compressed/Flexible: Available
Telework: Available
Virtual: This is not a virtual position.
Position Description/PD#: Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required