Total 14 customer service job vacancies in SW18 4AQ

Customer Service Specialist - Aerospace & Defence Road Logistics | United Kingdom |

Join our team on this exciting journey of providing exceptional customer service in KN Bristol.

YOUR ROLE

We are looking for someone to offer high levels of customer service and operational support to our Aerospace and Defense client base by managing and overseeing shipments. Compliance is crucial in this sector, so attention to detail is essential for success.

YOUR RESPONSIBILITIES

• To efficiently process bookings from clients and overseas agents onto the system;
• Provide operational support for the Freight Account Managers when required;
• To liaise with all relevant parties throughout the shipment to organise the movement of goods;
• To deal with any issues that may arise during a shipment and ensure the client and/or Freight Account Manager is updated;
• To process sales and purchase invoices of the branch;
• Working at all times to enable and develop a team culture;
• Completing any reasonable task requested of you by your supervisor/manager promptly;
• When deemed necessary, aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure customer service, internal or external, is continually maintained.

YOUR SKILLS AND EXPERIENCES

• Excellent customer service skills;
• Have a strong attention to detail and accuracy;
• Strong communication and interpersonal skills;
• Strong organisational skills with the ability to manage conflicting priorities;
• Secondary school education or equivalent with ability to use Maths and English to an operational and professional standard.

#LI-JD4

GOOD REASON TO JOIN

If you are interested in becoming a valued member of our team, rest assured that your commitment and expertise will be rewarded. You will have the opportunity to join the contributory Kuehne+Nagel pension plan and take advantage of our Route 2 Rewards scheme, which includes discounts, benefits information, recognition, and access to our wellbeing center. We also prioritize the well-being of our colleagues and their immediate family through our employee assistance program, which provides 24/7 access to GP, legal, and financial advice, as well as mental health counseling. Our organization is proud to hold the Gold Covenant and we are a forces-friendly employer, recognizing the skills, expertise, and value that service leavers bring to our team.

ABOUT KUEHNE+NAGEL

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT

Joana Dias
joana.dias@kuehne-nagel.com

Would you like the opportunity to shape and develop Adult Social Care in Richmond and Wandsworth Better Partnership Services?

Are you keen to join an organisation committed to outstanding practice?

If yes, we have the perfect role for you!

Richmond and Wandsworth Adult Social Services are looking for an experienced qualified Social Worker within the Wandsworth side of the Preparing for Adulthood Service.This service consists of Social Workers and Social Care Assessors who are co-located with Children’s Services to ensure a smooth transition between the two.The service’s focus is to provide a holistic, personalised, strength-based service to residents between the ages of 18 to 25 who have physical, sensory, learning and mental health disabilities.

We value work life balance offering manageable caseloads and flexible working. The office is based conveniently 12 minutes from Wandsworth Town Train Station in the centre of Wandsworth.

About the role

As a qualified Social Worker you will be required to:

• undertake assessments of individual and carers needs and risks to encourage independence, provide support and prevent harm.
• work in partnership with service users and carers using a person-centred approach, with the aim of maximising independence, wellbeing and choice.
• apply social work principles and values to guide professional practice and respect diversity.
• work closely with Childrens Services to ensure there is no gap in provision for young people on turning 18.

Candidates must have post qualification experience along with a good knowledge of relevant legislation and local authority responsibilities in the safeguarding of vulnerable adults. You must have good communication, decision-making and time management skills.

Safeguarding adults is a priority to Richmond and Wandsworth Social Services and you will receive specialist training and close supervision from a member of the management team to develop this area of your practice.

For an informal discussion please contact Eric RichardsonEric.Richardson@richmondandwandsworth.gov.ukor 020 8871 5844.

Essential Qualifications, Skills and Experience

A relevant professional qualification in social work and current registration with Social Work England.

Evidence of successfully passing the ASYE programme or be able to demonstrate capabilities and knowledge at that level.Newly qualified Social Workers who meet the eligibility criteria must be willing to undertake the ASYE programme.

Closing Date:Sunday 3rd November 24

Shortlisting Date:W/C Monday 4th November 24

Interview Date:W/C Monday 11th November 24

Richmond and Wandsworth Better Partnership Services are committed to making our recruitment practices as inclusive as possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.This campaign has been anonymised.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range ofbenefitsdesigned to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

We are working with a global engineering client based in Gloucester. The position involves the setting and testing of capital equipment for the Lead Acid Battery Industry prior to despatch, commissioning in our customer’s overseas factories. The role will involve frequent international travel.

In your first few weeks in this Service Technician role, you can expect to:

• Set and test the company's full range of battery assembly equipment
• Final testing and assembly of machinery in preparation for inspection and despatch
• Installation and commissioning of equipment at the clients location
• Train customer's staff at various levels at customer's overseas premises
• Report writing and recommendations following all visits

To apply for this Service Technician role, your soft skills, expertise and experience should include:

• An ONC or HNC in Engineering (advantage)
• Mechanically based skill-set with a proven track record of mechanical assembly and fault diagnosis
• Ability to use measuring equipment such as Micrometre and Vernier callipers with an attention to detail
• The ability to read and interpret mechanical assembly drawings, pneumatic drawings and circuits

In return you will receive

• An excellent remuneration package dependent on experience
• Working a 9-day fortnight, every other Friday off !
• Group Life Assurance
• Excellent pension and welfare package.
• Employee incentive plan

To apply for this full-time Service Technician job in Brockworth, please click on apply your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

Or for more information get in touch with sarah.bridges@jonlee.co.uk. We'd love to help you get your next role and enable you to fulfil your professional ambitions.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Multi-Site Customer Experience Manager

Nuffield Health Wandsworth FWC | Operations Management | Permanent| Full time

Up to £41,000 per annum depending on experience

40 hours per week

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Multi-Site Customer Experience Manager, you'll create a culture and environment where customer facing teams deliver exceptional service as well as referrals across service lines to hospitals, clinical services, and other wellbeing centres, as a part of a holistic healthcare journey.

You'll have responsibility and accountability for the delivery of all aspects of service lines along with the overall beneficiary experience. This is based around an overarching customer intimacy ethos and how service lines are experienced. The role is also responsible for the commerciality and revenue across those service lines, including membership sales and retention.

As our Multi-Site Customer Experience Manager, you will:

• Lead and promote a beneficiary led service, designed to support customers at whatever point they are at in their health journey.

• Manage the complaints process to agreed SLAs, monitoring trends and taking action to reduce the number.

• Effectively manage concierge / Front of House and fitness teams, and the Food & Beverage service.

• Manage and drive the commercial success of all key revenue generating services and member retention within the centre, including subscriptions, swim, Food and Beverage, Retail, Creche / Nursery, Junior Programming, and ensuring appropriate action is taken on feedback from member satisfaction surveys.

• Develop initiatives and a culture that will drive customer satisfaction, future sales increase, retention levels and subsequently profitability.

• Deputise for the General Manager.

• Relevant HR, Payroll and membership administration, ensuring compliance to all company policies and legislation, and ensuring that all systems (financial and membership) are operational and effective.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

When you join B&Q, you become part of our family. A family full of truly decent people who value each other for who they are and together believe that anyone can improve their home to make life better. You'll work to make millions of customers' home improvement dreams come true, while we do the same for your career goals too.

As a customer advisor, you're expected to give great service and product knowledge to every customer. They understand a wide range of customers' needs and know how to offer the right information. You represent our brand, keep our stock moving and ultimately create the best customer experience.

Key Responsibilities:

-Practice actively approaching and engaging with customers, demonstrating great conversations, and helping them find what they need.

-Shadow colleagues to understand best practices in customer service and teamwork.

-Learn customer communication types, challenges, and the escalation process.

-Understand the importance of customer feedback and how to use it to improve service and processes.

-Maximize sales by using available tools and systems, ensuring customers have everything for their projects.

-Learn department processes, product availability, and legal compliance to better serve customers and support the store.

What you'll need to succeed:

- A passion for learning and wanting to develop new skills and put into practice what you are learning.

-Be hardworking, looking for variety and a fast-paced working environment, with an opportunity to learn in all areas of the shop floor.

- Be committed to your apprenticeship, completing it, and achieving your qualification.

What your apprenticeship includes:

-A mixture of face to face and virtual catch ups with your learning coach every 4 - 6 weeks

- A mixture of on and off the job training, including workshops and webinars

- Feedback sessions to discuss progress

- Obtain Functional Skills in English and Maths (if you don't already have GCSE)

At B&Q, you will be working towards the Customer Service Specialist Level 3 Apprenticeship over the course of 18 months.

Social Care Assessor
Duration: Initially 3 months
Hours:
Rate: £23 umbrella an hour (£18.50 PAYE an hour)

The London Borough of Richmond and Wandsworth are looking for a Social Care Assessor to join their Preparing for Adulthood Service, based in Wandsworth
As a Social Care Assessor you will:

• Assess and support plan applying the principle of good conversation, strengths-based practice, motivational interviewing
• Assess for eligible care needs in accordance with the Care Act (2014) and input urgent care packages if required
• Signpost people to other services that will be beneficial for them
• Complete review preventative support that have been put in place
• Provide a holistic, personalized, strength-based service to residents between the ages of 18-25 who have physical, learning and sensory disabilities as well as mental health social care needs

Requirements

• Social Care Qualification
• Strong working knowledge of preventative services, enablement and link people in with these promoting a "try it and see" ethos
• Have an understanding of the Care Act 2014 and the roles and responsibilities of a Social Services Department including safeguarding
• Ability to manage your own caseload

We are working with a global engineering client based in Gloucester. The position involves the setting and testing of capital equipment for the Lead Acid Battery Industry prior to despatch, commissioning in our customer’s overseas factories. The role will involve frequent international travel.

In your first few weeks in this Service Technician role, you can expect to:

• Set and test the company's full range of battery assembly equipment
• Final testing and assembly of machinery in preparation for inspection and despatch
• Installation and commissioning of equipment at the clients location
• Train customer's staff at various levels at customer's overseas premises
• Report writing and recommendations following all visits

To apply for this Service Technician role, your soft skills, expertise and experience should include:

• An ONC or HNC in Engineering (advantage)
• Mechanically based skill-set with a proven track record of mechanical assembly and fault diagnosis
• Ability to use measuring equipment such as Micrometre and Vernier callipers with an attention to detail
• The ability to read and interpret mechanical assembly drawings, pneumatic drawings and circuits

In return you will receive

• An excellent remuneration package dependent on experience
• Working a 9-day fortnight, every other Friday off !
• Group Life Assurance
• Excellent pension and welfare package.
• Employee incentive plan

To apply for this full-time Service Technician job in Brockworth, please click on apply your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

Or for more information get in touch with sarah.bridges@jonlee.co.uk. We'd love to help you get your next role and enable you to fulfil your professional ambitions.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

The role

As a Functional Skills English & Maths Tutor working at HMP Wandsworth, you will play a crucial role in helping our learners develop essential skills that will serve them throughout their lives. You will be responsible for planning and delivering engaging and effective lessons, tailoring your teaching to meet the needs of each individual learner. Your passion for education and dedication to our learners' success will make you a valuable asset to our team. This is an amazing opportunity to work as part of a close knit, supportive team who are committed to staff wellbeing.

This is a full time, permanent roles, 37 hours per week over 4.5 days. Monday - Thursday 8:00 to 5:00 with a 13:00 finish on a Friday. You will be working with approximately 12 learners at any time. All planning and marking are done on site within the working hours and there is not a requirement to complete any additional extra-curricular activities apart from within your working day.

Responsibilities

• Develop and deliver high-quality lessons across Functional Skills English / maths programmes.
• Create a positive and inclusive learning environment that encourages student engagement and participation.
• Assess learner needs and develop individualised learning plans.
• Monitor learner progress and provide constructive feedback.
• Support learners in achieving their qualifications.
• Collaborate with colleagues to ensure the best possible outcomes for all learners.
• Stay up to date with curriculum changes and best practices in functional skills education.

The person

• A teaching qualification OR subject specialist qualification at Level 4 (Level 5 - new standards)
• Hold at least a Level 2 qualification in Literacy and Numeracy
• Track record of effective teaching in subject specialism
• Gain/hold and maintain a clean, enhanced Disclosure and Barring Service (DBS) check.

Colleague Benefits

• Extensive annual leave which can be taken throughout the year and not restricted to school holiday times.
• Monday to Friday working pattern.
• Our in-house 'Evolve' training programme, which offers you the chance to upskill and further your career through a wide range of recognised qualifications.
• We support you through a teacher training qualification and assessor qualifications.
• Full package of training to support working in a Prison environment.
• Good progression routes into management positions within education.
• Learner class sizes are much smaller than in FE colleges.
• Able to be flexible and innovative with the curriculum.
• Part of the wider community of the prison service.
• Additional behavioural and complex need support.
• Excellent pension scheme options including Teachers Pension scheme.
• Our comprehensive in-house awards scheme.
• An Employee Assistance Programme including a free, confidential, 24/7 support service.
• Health care discounts through Simply Health.
• Retail discounts through You at Work.

If you are interested in this role, please call Andy at Service Care Solutions on 01772 208962 or email andrew.quinney@servicecare.org.uk

APPRENTICESHIP - Air Logistics Customer Care Team (Starting September 2024) | Bristol | req116394

Are you looking for a challenging and rewarding career in the logistics and freight forwarding industry? Look no further! We are currently seeking a motivated and enthusiastic individual to join our Customer Care team in Bristol. As a member of our team, you will have the opportunity to work with some of the best in the business and gain valuable insights into the industry.

YOUR ROLE

Kuehne + Nagel have an extensive network of Customer Care Locations across the UK providing excellent customer service to our customers. These locations are supported by powerful operational centres who ensure that our shipments move on time across our airfreight network. This is not just another job, it's an exciting opportunity to be a part of something big and make a real difference. So, if you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you!

YOUR RESPONSIBILITIES

Our Apprenticeship is a 24 month programme, combining practical on-the-job training with study towards the International Freight Forwarding Level 3 apprenticeship. You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.

The Customer Care teams are responsible for ensuring that our customers' experience is a positive one each and every time they engage with Kuehne + Nagel to arrange their shipments.

You'll be learning how to…

• Pro-actively advise and consult Customers to ensure satisfaction.
• Monitor customer shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stake-holders) in anticipation of a customer complaint
• Knowledge exchange with the sales and account management teams.
• Liaise with the operational care centres (OCC's) to ensure they have all the necessary information to be able to execute shipments on our customers behalf.
• Escalate issues which cannot be resolved to the Line manager
• Ensure compliance with company, industry and legal standards is adhered to across the function

YOUR SKILLS AND EXPERIENCES

• The minimum entry requirement for this apprenticeship is Five GCSEs at grades 3 - 9 / A*-D including Maths & English)
• Our company values candidates who are passionate about providing excellent customer service, have a strong work ethic, and are able to communicate effectively with others. Good planning and organization skills is important and you will need the ability to multitask and be a self-starter.
• Previous use of Microsoft Outlook and Excel is beneficial.
• Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding, candidates must have been resident in the EEA for at least the last 3 years.
• This position requires enhanced security clearance checks and by applying for this role you are agreeing to participate in the employment screening process. This process will include criminal record checking and identify validation. Any appointment will be strictly condition upon and subject to the receipt of satisfactory results of these checks.
• This is an entry level training position. If you are already qualified or experienced in this area of work, this is unlikely to be the position for you. However, we would welcome your application for one of our other vacancies which can be found on our website.

Key Information:
Apprenticeship Contract:Fixed Term - 2 years
Working hours: Monday - Friday,08.30am - 17.00pm
Place of work: Will be expected onsite full time until performance expectations met & initial training completed. If approved, opportunity to work from home 2 days a week is available.

Recruitment Process:
Step 1: Applications will be reviewed on a rolling basis.
Step 2: Shortlisted candidates will be invited to complete a telephone screening call with a member of our Resourcing team. This is a great opportunity to find out more abut the business and for us to understand why you are interested in this apprenticeship and what you feel you can bring to the role.
Step 3: A final shortlist of candidates will be invited to an interview onsite with two members of the hiring team
Step 4: All candidates will receive telephone feedback after their interviews and if offered will be invited to return to the office for a further site tour and to provide right to work documentation.

GOOD REASON TO JOIN

We are thrilled to offer you a chance to join our amazing group of apprentices. You can expect a competitive starting salary of £15,500 in year one with an increase after 12 months, and a great bonus once you have completed your apprenticeship. But that's not all! You will also receive attractive benefits and an Apprentice NUS discount card. We understand that starting a new job can be daunting, but don't worry! You will be supported throughout your journey by a network of mentors, line managers and previous apprentices. They will help you achieve your qualifications and progress along your apprenticeship journey. Don't miss out on this fantastic opportunity! Apply now and take the first step towards a bright future.

ABOUT KUEHNE+NAGEL

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT

UK Future Talent
uk.futuretalent@kuehne-nagel.com

Hays is working with a manufacturing organisation in Bradley Stoke, Bristol.
The organisation are looking for a CRM Administrator/ Order Processor who is passionate about customer service and has knowledge of order processing. Salary for the role is up to £27-28K p/a. The organisation offers hybrid working, one day a week. Main duties include:

• Maintain exceptional service to customers by email and telephone
• Receive orders from customers and accurately record them on the database
• Process refunds and coordinate with logistics
• Booking transport for despatch
• Maintenance of client databases
• Ensure health and safety compliance

You:

• Educated to A Level Standard or equivalent
• Customer service knowledge and experience is essential.
• IT skills - SAP essential
• Experience of sales processing
• Exceptional communication skills
• Highly organised
• Resilience
• Ability to work well in a high-paced environment. What you'll get in return
• Competitive salary
• Flexible working arrangements
• 23 days holiday + bank holidays, increasing with length of service

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are working with a global engineering client based in Gloucester. The position involves the setting and testing of capital equipment for the Lead Acid Battery Industry prior to despatch, commissioning in our customer’s overseas factories. The role will involve frequent international travel.

In your first few weeks in this Service Technician role, you can expect to:

• Set and test the company's full range of battery assembly equipment
• Final testing and assembly of machinery in preparation for inspection and despatch
• Installation and commissioning of equipment at the clients location
• Train customer's staff at various levels at customer's overseas premises
• Report writing and recommendations following all visits

To apply for this Service Technician role, your soft skills, expertise and experience should include:

• An ONC or HNC in Engineering (advantage)
• Mechanically based skillset with a proven track record of mechanical assembly and fault diagnosis
• Ability to use measuring equipment such as Micrometre and Vernier callipers with an attention to detail
• The ability to read and interpret mechanical assembly drawings, pneumatic drawings and circuits

In return you will receive

• An excellent remuneration package dependent on experience
• Working a 9-day fortnight, every other Friday off !
• Group Life Assurance
• Excellent pension and welfare package.
• Employee incentive plan

To apply for this full-time Service Technician job in Brockworth, please contact Jonathan Lee Recruitment today. We'd love to help you get your next role and enable you to fulfil your professional ambitions.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included

We are looking to hire an experienced Plasterer to work on properties in South West London

Working from Monday - Friday you will be completing repairs for Domestic Properties.

Tasks include

• General Plasterer
• Skim
• Rough & Skim
• Damp Works
• Boarding
• Repairs plus Full rooms , full properties at times

You must be able to and be happy to work alone on tenanted properties.

What you will to apply

* Driver's License.
* experience in domestic settings.

If you are interested in applying for this role or if you would like information about any roles in your area please call John on the number 01772208967, email me at john.neary@servicecare.org.uk or by applying direct to this advert.



Service Care Solutions also offers a £250 referral bonus! So if you know anyone who would be perfect for this role and they are placed into work you receive £250 once their probationary period has been completed

Proud member of the Disability Confident employer scheme

The role

Social Worker / Senior Social Worker – Kinship Service
Up to £49,503 per annum
Permanent, Full Time (36 hours)
Ofsted Rating: ‘Good'

Are you passionate about transforming the lives of vulnerable children and their families through social work practice? Our Family and Friends (Kinship) Service works with family and friends of children offering a variety of assessment and support. You will be responsible for assessing Kinship carers and Special Guardians during care proceedings and offering ongoing support to approved Kinship carers and Special Guardians, including post permanence support. Can you create positive change in the lives of young people and their families, by understanding what a good life looks like for them and how you can work together creatively to achieve it?

About the role:

Knowledge: Do you have applied knowledge of relevant legislation and guidance, with an understanding of the needs of children and young people? You will have the ability to work effectively with children, their parents, and foster carers to involve them in decision making.

Regulatory Compliance: You need to demonstrate a thorough understanding of social work regulations, ensuring strict adherence to existing policies and practices. You will also draw on theoretical ideas and evidence-based approaches to inform your work.

Experience: Do you have proven experience in assessing connected persons and Special Guardians during care proceedings, and offer ongoing support to approved connected person carers and Special Guardians?

Multidisciplinary Team: Working closely with a dedicated and supportive team, you will collaborate across the department and with partners to deliver high-quality and responsive social work to Kinship carers and Special Guardians.

Qualifications and skills:

• Relevant social work qualification and Social Work England membership.
• Skilled in building trusting relationships, making sure children’s wishes and feelings are central to decision making.
• Ability to increase people’s hope, self-esteem and potential and connecting families to networks of support.
• You have a 'can do' attitude, are creative and champion our children and families to achieve the best possible outcomes.
• Ability to have creative conversations with families and improve practice that has been identified through quality assurance mechanisms.
• An excellent communicator, collaborator who is compassionate and understands the needs of children and young people.

We value each staff member in the service and want each and every one to be a leader and champion of exemplary practice. Find out more about our goals, vision, and Outstanding Practice Framework: https://www.wandsworth.gov.uk/childrens-social-care-jobs/

If you can see yourself delivering ethical based interventions which respect and promote the rights of children, young people and their parents & carers, and possess the required experience, skills and qualifications, we encourage you to apply for this opportunity.

How To Apply:

To be shortlisted your application and personal statement (no longer than 2 sides of A4) will clearly address the criteria in the person specification of the job profile located at the end of this page.

Contact Details:

If you would like to have an informal chat about the role, please contact either Candice Levy on Candice.levy@richmondandwandsworth.gov.uk or Elizabeth Souter on Elizabeth.Souter@richmondandwandsworth.gov.uk

Benefits:

• Payment of Social Work England registration fee.
• Performance related salary progression scheme.
• 32 days annual leave plus bank holidays (40 paid days in total).
• Regular reflective supervision and peer group supervision.
• Tailored Personal Development Plans​.
• Amazing training opportunities​ – including systemic supervision and motivational interviewing training.
• Relocation package for experienced social workers moving to London.

How we support your work and professional development:

• You will have business support for your team who work in collaboration with you.
• You will be part of various working groups within the service and across the partnerships to champion areas of best practice and influence positive outcomes for children and families.
• You will have an excellent training offer for Social Workers ranging from Systemic Training, Motivational Interviewing, Trauma Informed Practice and various other reflective spaces to promote best practice.
• Access to great transport links.

Closing date: 7th April 2024

Shortlisting date: Week commencing 8th April 2024

Interview date: Week commencing 15th April 2024

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer, if you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

The post holder will be responsible for providing a high quality, high performing mental health service for complex service users within HMP Wandsworth. The Enhanced Support Service team will work alongside clinical & discipline staff to provide individualized assessment, care/management plans and risk assessment for a small caseload of often challenging patients. You will be a confident practitioner that thrives in working in a fast paced often high-pressured environment.

The successful candidate will provide specialist mental health assessment, psychologically minded brief interventions, advice, and treatment to men with both complex and challenging mental health needs within the prison environment. The post-holder will be a resource to staff across healthcare and the wider prison providing advice and support to the care of these service users to ensure best outcomes.

To work as a member of the Enhanced Support Service at HMP Wandsworth which comprises of a dedicated discipline officer, psychologist and support the Inreach team in clinical decisions.

Be responsible and accountable for the management of own caseload.

To undertake assessments of patients referred by mental health team, psychological therapy service and other referral sources on the wings.

To provide psychosocial interventions for patients with often complex and challenging mental health difficulties in the prison setting.

Jointly facilitate group work with multi-disciplinary colleagues (including education staff)

To complete detailed clinical risk assessments at first and subsequent assessment interview and accurately record and report key risks.

To develop care plans in collaboration with the patient, carer and other relevant person or agency.

To review and evaluate treatment plans at agreed intervals in collaboration with the patient and members of the multidisciplinary team.

To provide clinical advice and support to other colleagues within offender health and other agencies concerned with mental health.

To be conversant with all guidance and operational procedures in relation to offender healthcare at HMP Wandsworth Scrubs

To participate in the ACCT process within the establishment, ensuring agreed healthcare interventions required from the Team are provided.

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
• We’re Kind
• We’re Fair
• We Listen
• We Care

Management responsibilities

Exercise good personal time management, punctuality, and consistent reliable attendance.

Lead on the monitoring, analysis and response to the performance and governance of the team.

Act as a representative of the service at appropriate meetings as required.

Aid in the development of effective working relationships with other service lines and other providers for both statutory and non-statutory agencies

Provide information to meet the requirements of the Trust, Lead provider, NHSE and Ministry of Justice.

Deputies and undertake duties for the senior management as required.

To assume a managerial responsibility for the stepped model of care and ensure that the team is integrated with seamless step up and down transitions.
LeadershipTo provide inspiration and motivation to the staff by being able to clearly communicate your vision and provide a consistent management approach.To have the ability to develop key relationships with senior figures and influence, negotiate and compromise to ensure that the healthcare service in the prison achieves the best patient outcomes.To lead the staff by obtaining their trust and respect and maintaining a high profile within each team.To always demonstrate Trust values.
Clinical

To contribute to the Trust, Directorate and team’s clinical governance and quality agenda including the setting and monitoring of practice standards

To ensure practice is evidence based

To demonstrate understanding and application of national guidelines and legislation elating to mental health & social care provision

Observe and apply Health and Safety regulations

To always apply risk management procedures

To promote and facilitate service user involvement in own clinical area

Research

To lead on or participate in research & audit projects.

To demonstrate the ability to critically evaluate current research, apply them to practice and disseminate findings at local level.

To broaden research and development skills through participation in local audit and research projects.

Communication
• To communicate appropriately with service users and carers, team members, and other agencies
• To demonstrate effective communication skills with those who have difficulty with communication for any reason.
• To communicate effectively as required within job role using appropriate methods of communication.
• To promote an awareness of the OT role within the team, negotiating priorities where appropriate.

IMPORTANT INFORMATION, PLEASE READ:

All applicants must be willing to undertake National Security Vetting in order to work in a Prison Setting. This will be completed as part of the pre-employment checks through Oxleas and the prison vetting team.



You will need to provide:

Proof of right to work documentation

Proof of ID, needs to include 1 photographic ID

Proof of address documentation

Non-UK passport holders will need to have correct documentation (right to work in the UK) and a Home office Share code.



Address History:

5 years address history will be needed.

Applicants that are not UK Passport holders who provide less than 5 years UK address history will need to provide a Police Certificate which must be in English from where they resided previously.

Applicants who are UK Passport holders who have lived abroad for a period of more than six months during the last three years will need to provide a certificate of good conduct or an overseas police check in English from the countries resided in or visited.



In order to assist you in obtaining a Police Certificate, guidance can be sought from:https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants

If the country you have resided in is not listed here, you can obtain the necessary information by contacting the relevant Embassy or High Commission for that Country. Their contact details can be found on the Foreign & Commonwealth Office website (http://www.fco.gov.uk/en).




This advert closes on Tuesday 12 Dec 2023

Proud member of the Disability Confident employer scheme