Total 5 customer service job vacancies in ST6 6AT

TSB Bank Plc


Job Title: Customer Service Consultant (Money Confidence Expert)
- 12 Month Fixed Term ContractFunction: Branch BankingLocation: CheapsideHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £28,449 (£26,100 base, plus cash allowance of £2,349) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £26,100 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,349) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,305 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.

Main duties and responsibilities The post holder will be expected to lead, participate and develop clinical pharmacy service provision at the Haywood Hospital. They will be responsible for implementing and monitoring the Trusts clinical pharmacy standards as well as ensuring the clinical service is of high quality and patient focused. They will identify gaps and problem areas in the service and use appropriate methods including quality improvement to improve the service. Lead on service evaluation and audit of all aspects of the medicines management/Pharmacy service supporting internal and external benchmarking activities including the development of KPIs indicating service delivery outputs. Revision to clinical pharmacy service provision across hospital and community based services ensuring that clinical service provision is optimised and that service users have the opportunity to discuss their medication with a member of the Pharmacy & Medicines Optimisation Team. Clinical supervision and line management of pharmacists to ensure safe and effective service delivery which meets the needs of service users. Provide clinical pharmacy input at ward level and / or dispensaries, to ensure the safe and appropriate use of medicines in order to maximise benefit and minimise risk to patients. This includes regular review of prescriptions, identification of significant drug interactions, advice for clinical monitoring, compliance with legal aspects of medicine supply and compliance with the Trust formulary Provide clinical leadership and advice within the organisation and externally e.g. homecare companies regarding medicines optimisation of biologics and pharmacy services, working collaboratively with specialised NHS commissioning, pharmacy homecare team and clinical networks. Accountable for operational delivery of pharmacy services to all clinical services in North Staffordshire and services provided through Haywood hospital pharmacy, either through direct provision or through establishing professional input into contractual arrangements and management The robust, safe and effective operation of all pertinent Pharmacy services within the Trust, ensuring compliance with Medicines legislation, identify and support new developments, including how pharmacy can support new Trust initiatives, including long-term service planning and new ways of working Support the Medication Safety Officer in the implementation of safety alerts and lead other governance issues related to clinical pharmacy services within areas of responsibility. To feedback to the relevant speciality, governance issues like incident trends, development issues etc. and input into the governance plan Works as a core member of agreed Trusts Medicines Committees, and acts as its representative at other local health economy-wide committees. Development and delivery of training and continuing professional development of pharmacy staff (pharmacist and technical), nurses, doctors and other staff groups in clinical speciality in aspects pertaining to clinical pharmacy as required to meet identified training needs To ensure that clinical pharmacy services development supports the Medicines Optimisation strategy and is linked to the strategic direction of travel for the Staffordshire and Stoke on Trent Care Group. To provide the Deputy Director with details of output, performance including clinical interventions and activity at specified time intervals in an agreed format. For further information on the Job Description, main responsibilities and Person Specification toensure you have the relevant skills for the post, please see the attached documents below.

Registered General Nurse, Band 5 - Bedfordshire

Opportunity available for a Registered General Nurse to work within the Bedfordshire Community Continence Team, Based in Bedfordshire

The team sits within Queensborough House with the role predominantly completing full holistic assessment and continence assessment including ordering continence product and preforming bladder scanning alongside assessment. You will be covering Luton and Bedfordshire GP. As part of this role you will be expected to plan, organise and prioritise own patient caseload and case manage patients and have the ability to recognise the need to refer to other disciplines and agencies where appropriate. You will also be ensuring that patients access prompt and appropriate assessment and treatment and ensure that patient documentation is in line with Trust and professional standards. As part of this role you must be professionally and legally responsible and accountable for all aspects of own work including the management of a caseload.

This role is to commence ASAP with the role being full time on a 37.5 hour contract, working Monday to Friday.

The hourly rate of pay for this role is: £21.00 Per Hour

If you are interested in applying please contact Scott Marsh on 01772 208963 or send your CV to scott.marsh@service.org.uk

We offer a £250 sign up bonus for any new nurses that register with our agency. This will be paid in your first pay packet. Please also bear in mind our £250 referral fee bonus for any nurse you refer who we place in to work on a 3 month contract.

The Benefits of working with Service Care Solutions:

- DBS disclosures provided via fast track online services free of charge
- 3 weekly payroll runs
- £250 training allowance
- Excellent pay rates
- Specialist mental health consultants offering single point of contact
- Frequent notifications of upcoming opportunities via text and email
- Ltd and PAYE payment options available
- Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities.

Working within the Service Department, you will be the first point of contact for our customers over the telephone and in the branch so it’s vital they have a welcoming experience. Our customers expect a high level of service and expertise and we don’t like to disappoint! Working as part of a team, the Service Advisor role will be both demanding and rewarding. You will be an essential contact with Scania's Workshop Teams and external customers. You will need to build rapport with peers and customers, to provide excellent service. Scania goes the extra mile to provide an excellent employment package for every member of staff. This can include; Incentive Schemes, Pensions, Scania Rewards, and an Employee Assistance Programme. Roles and Responsibilities include: • Dealing with customers' and clients' needs face-to-face and over the phone with a professional and friendly approach • Service reception cover • Contacting external customers and providers for various information requests • Assisting with the day-to-day smooth running of the service desk • MOT bookings • General duties relevant to the smooth and efficient operation of the department as required by your line managerTraining to be Provided

The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers. The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply. Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.

Job Advert

To be employed in this role you must have held a full driving licence for at least one year, and be able to drive a 3.5 ton automatic van. You must also have no more than six points on your licence and pass a basic level safeguarding check.

Are you looking for a flexible role in a fast-paced environment? Do you love working as part of a team to deliver outstanding service to customers?

What's in it for you?

Alongside a competitive salary, we offer a great range of other benefits too. You'll receive a discount card for yourself and a second card for your nominated user, giving you 10% off your shopping and you'll also receive a company pension. On the ‘Our Asda' benefits site, you will have access to a wide range of discounts across various activities and services, anything from airport parking to theme parks and pet insurance to car tyres - whatever you're into there's something to suit everyone!

About the Role

Our operation runs 24 hours per day, 7 days per week, with that brings a wide variety of shift patterns - if you're looking for flexible working to fit around your lifestyle, then look no further! We'll work with you on your shifts, but weekend working is a requirement of the role and we may need to be flexible with your work pattern.

A great customer experience. That's what our drivers are out to deliver. From loading up, fuelling and checking the van for the next route, or giving a customer a call so they know what time their shopping will arrive, everything we do is with our customers in mind.

Join our growing delivery team, and you'll be the face of Asda for our home shopping customers. You're in the driving seat, spending your day greeting our customers and delivering their shopping on-time with lots of Asda personality.

When you're not on the road, you'll make sure your van is clean and fit for the next delivery (don't worry, you don't need to be an expert mechanic - we'll give you all the training you need) and when are really busy, you'll be asked to help your team, picking and packing online orders.

About You

When you are on the road, you will need to be organised and as you will be representing Asda; we will expect you to be an excellent ambassador for the brand.

With that in mind, the personal qualities you bring to the role will be every bit as important as your skills and attitude. Friendly and approachable, you'll be the kind of person who'll put our customers first and do whatever it takes to make their home shopping experience the best it can be.

Apply today by completing an online application…

Proud member of the Disability Confident employer scheme