Total 3,455 customer service job vacancies in SA - Regional - Clare Valley & Mid North

Key Responsibilities:

• Customer Interaction:
  • Manage complex inquiries and provide expert guidance via phone, email, chat, or in-person.
  • Deliver comprehensive solutions while adhering to company policies and protocols.
• Issue Resolution:
  • Resolve high-stakes customer complaints and conflicts with minimal supervision.
  • Utilize advanced problem-solving techniques to address and preempt potential issues.
• Record Keeping:
  • Maintain accurate and detailed records of all interactions, utilizing advanced CRM systems.
  • Generate and analyze reports to identify trends and areas for improvement.
• Product Knowledge:
  • Acquire and apply in-depth knowledge of an extensive range of products and services.
  • Stay ahead of industry trends and continuously update expertise through rigorous training.
• Process Improvement:
  • Proactively identify inefficiencies and propose innovative solutions to enhance service processes.
  • Collaborate with management to refine policies and procedures based on analytical insights.
• Team Collaboration:
  • Lead and mentor junior team members, fostering a culture of excellence and accountability.
  • Collaborate cross-functionally to drive improvements and ensure a seamless customer experience.

 Experience: Minimum of 3-5 years of experience in a high-pressure customer service environment with a track record of managing complex cases.

Key Responsibilities:

• Customer Interaction:
  • Manage complex inquiries and provide expert guidance via phone, email, chat, or in-person.
  • Deliver comprehensive solutions while adhering to company policies and protocols.
• Issue Resolution:
  • Resolve high-stakes customer complaints and conflicts with minimal supervision.
  • Utilize advanced problem-solving techniques to address and preempt potential issues.
• Record Keeping:
  • Maintain accurate and detailed records of all interactions, utilizing advanced CRM systems.
  • Generate and analyze reports to identify trends and areas for improvement.
• Product Knowledge:
  • Acquire and apply in-depth knowledge of an extensive range of products and services.
  • Stay ahead of industry trends and continuously update expertise through rigorous training.
• Process Improvement:
  • Proactively identify inefficiencies and propose innovative solutions to enhance service processes.
  • Collaborate with management to refine policies and procedures based on analytical insights.
• Team Collaboration:
  • Lead and mentor junior team members, fostering a culture of excellence and accountability.
  • Collaborate cross-functionally to drive improvements and ensure a seamless customer experience.

 Experience: Minimum of 3-5 years of experience in a high-pressure customer service environment with a track record of managing complex cases.

We are looking for a team player who is passionate about servicing and one that can assist to resolve case issues.

• Respond promptly to inquiries and concerns via phone, emails, or chat
• Resolve customer issues and complaints effectively and efficiently
• Manage high volumes of inbound and outbound calls/messages
• Maintain accurate records of customer interactions and transactions
• Provide up-to-date service information
• Escalate issues to the appropriate department/manager/colleague as needed
• Collaborate with other department/manager/colleague to resolve issues and concerns
• Maintain a positive and professional attitude at all times
• Continuously improve your knowledge of products and services
• Meet or exceed performance targets, such as call/message volume and resolution time
• Adapt to new technologies and processes as they are implemented
• Participate in training and development programs to improve customer service skills and knowledge
• Contribute to team goals and initiatives to improve customer satisfaction and retention
• Able to handle and manage difficult calls/clients
• High level of diplomacy required

Requirements:

· Excellent verbal communication skills

· Telephone skills

· Friendly and pleasant manner

· Data entry skills

· Typing and word processing skills

· Meticulous and detailed

· Documentation skills

· Active listening skills

· Attention to detail

· Problem solving skills

· Only Singaporeans & PRs may apply

· Min GCE ‘O’ Level