Total 337 customer service job vacancies in Leicester, Leicestershire, LE19 1WP

The Leicestershire College’s Student Recruitment team have an exciting new role opportunity for a Customer Service Officer to join the team. You will be an integral part of the team, providing an exceptional, friendly and responsive service to all applicants and visitors to the College. This role will be expected to provide general support across all Student Recruitment functions – Customer Services, Admissions and Enrolments, with the core emphasis for this role being on the delivery of Enrolment Services. A flexible approach to work will therefore be a key requisite for this role. This role will be required to undertake a consistent level of administrative and customer service roles, as the team looks to consistently adapt and enhance the way we deal with our customers in a changing and challenging sector. The College is striving to attract, develop and retain the very best people by offering a motivating and inclusive workplace in which talent is truly recognised. We are committed to promoting a diverse and inclusive community with the belief that diversity plays an important role in the success of our business. We are proud to have achieved the Investor in Diversity award. We actively encourage applications who are current under-represented and where we are using positive action under the Equality Act. We welcome everyone to consider becoming a part of our journey. The College is striving to attract, develop and retain the very best people by offering a motivating and inclusive workplace in which talent is truly recognised. Alongside our commitment to your professional and personal development, we also offer a generous benefits package including: A competitive pension scheme On-site parking One campus facility Subsidised nursery fees Up to 25 days annual leave per year Additional annual leave available Fantastic CPD and inclusive resources for development Well-being hours Opportunities of volunteering within local community and charities We offer a range of family friendly, inclusive employment policies, flexible working arrangements and agile working where the business allows. We provide staff forums, staff working groups for sustainability, staff steering groups for Investors in Diversity and support services to support with mental health and wellbeing for staff from different backgrounds. We are and have consistently invested in providing our learners and employees with an outstanding and unrivalled range of modern facilities and resources. The successful candidate will be employed by The Leicestershire College a subsidiary company of Loughborough College. The terms and conditions of employment offered by the Leicestershire College are different to those of Loughborough College. Please note that employees of the Leicestershire College are based at Loughborough College. Due to the limits put upon sponsorship allocations, we are currently unable to offer sponsorship to candidates for this role. This remains under review.

We are recruiting on behalf of a leading insurance company in Leicester that is expanding its team. This is an exciting opportunity for an Customer Service Advisor with experience in broking or underwriting who is looking for a non-client-facing role.

In this position, you'll manage daily emails, tickets, and calls on the Helpdesk. You'll also be responsible for creating and distributing reports, analysing management information, and inputting data. Collaboration with key insurers, brokers, and internal teams will be a key part of your role, as well as supporting product development and ensuring FCA compliance.

We are looking for someone with experience in the insurance industry, ideally within a broking or underwriting environment. Strong customer service skills, familiarity with insurance software, and excellent communication, organisational, and problem-solving abilities are essential for success in this role.

Our client values professionalism, respect, and continuous growth. They offer a supportive work environment with flexible working arrangements, 27 days' annual leave, a contributory pension, private medical insurance, and more. They are committed to diversity and welcome candidates from all backgrounds.

Proud member of the Disability Confident employer scheme

Senior Analyst - Customer Insights
Locations: Leicester, London or Bexhill-on-Sea (hybrid - one day a week in the office)


Welcome to Hastings Direct - From our Group HR Director Pam Angel


We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.


We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.



Job Details

• Responsible for the accuracy of ETL (extract, transform and load) processes for Customer Insight data ingestion, transformation, cleaning and modelling, ensuring alignment with analytics functions across the wider business
  
• Responsible for setting and maintaining process for data quality and integrity, through various testing, monitoring and validation techniques
  
• Working with big data on our data and analytical platforms, developing complex SQL queries integrating customer data with operational and commercial datasets.
  
• Generating Insight that identifies improvement opportunities in-line with business goals through root cause analysis
  
• Building data products and tools that enable business teams and analytical functions to drive value, ensuring products are accessible, well documented and easy to use
  
• Responsible for engagement between data consumers and data engineering teams, interpreting requirements and helping shape the business' data strategy
  

Skills we would love you to have

• Extensive experience of working as an analyst in a corporate environment
  
• Proven background in owning and delivering analytical projects, structuring analysis and deliverables to ensure stakeholder requirements are met - displaying great verbal and written communication with the ability to tell a story using the data
  
• Strong skills in the use of MS Office applications (Excel and PowerPoint), programming languages (SQL, R, Python, Embles, SAS) and Visualisation Tools (Power BI)
  
  

What we offer


Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Regrettably, we are unable to offer sponsorship for this role.



Reward


Salary - Attractive salary based on experience (pay reviews also completed each year)


Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.


Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.


Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.


Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.


Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs


There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.



Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve



We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

JOB TITLE: Ultrasound Technician/Field Service Engineer

The COMPANY
Our Client is the UK's leading independent expert specialising in the repair and servicing of electronic medical equipment/instrumentation - specifically Ultrasounds. They have earned a deserved reputation for the quality of the service they provide. They have achieved this by continually investing in cutting edge technology within their facility and, importantly, having a well trained and motivated workforce.

The ROLE
Due to an internal promotion they now require a Ultrasound Technician to carry out Planned Preventative Maintenance of machines on client's premises and simple probe repairs when in the workshop. Your role will include;
* Carrying out preventative maintenance on Client's sites UK wide - generally hospitals. It is estimated that you will be out an average of 3 days a week, home at night
* Providing advice and support to customers
* To deliver and collect loan equipment from customers
* Maintain and develop relationships with customers
* Probe repairs when in the workshop

The CANDIDATE
Our client is looking for strong team player with the desire to learn and forge a career. You must be able to demonstrate;
* Experience of visiting Customer sites, ideally hospitals
* Technical background/bent
* Good team player
* Take pride in your work
* Excellent communication skills as this is a customer facing role
* High level of dexterity
* Driving license

SALARY: Depending on experience, 10% Performance related bonus
PACKAGE: 4% into Pension Scheme, 25 Days Annual Holiday & 8 Bank Holidays,
Life Assurance/Death In Service - 4 x Annual Salary, Health Cash Plan, etc.
LOCATION: Northamptonshire
This role is commutable from:
Corby
Kettering
Market Harborough
Wellingborough
Stamford
Uppingham
Oakham
Rothwell
Desborough
Kibworth Beauchamp

ALTERNATIVE JOB TITLES: Field Technician. Service Engineer, Field Service Technician, Field Engineer, Preventative Maintenance Engineer, Preventative Maintenance Field Service Engineer - Ultrasound Machines


Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.
INAND1

Our client is a group of engineering companies with a collective vision to champion and support British manufacturing. Due to growth, our client is looking for an experienced field Service Engineer to join them on a permanent basis. This role will be based at their site in Loughborough alongside field-based, travelling work across the UK.

This is a fantastic opportunity to join this company in an exciting period of growth. The role will suit an individual who enjoys travelling and variety in their work, experiencing each day providing its own challenge.

The Culture and Company
Our client prides itself on their team of experienced professionals who bring a wealth of knowledge and industry insights to each engagement. This expertise enables them to provide clients with informed perspectives and innovative solutions that address both immediate and long-term business goals.

Benefits include:
Flexitime where permitted
Fully expensed travel
Full product training and qualification
Long service awards

About the Field Service Engineer Role
As Field Service Engineer you will be an experienced multi skilled maintenance engineer (electrically bias) providing safe, correct and efficient preventative and routine maintenance of NDT equipment and machinery.

Other responsibilities include:
Diagnostics of faults and issues of NDT equipment, machinery, and systems
Repair of equipment, machinery (electrical & mechanical) and systems
Correctly disassemble, inspect, clean, replace and re-assemble mechanical assemblies
Installation of electro-mechanical systems in accordance with safety standards and regulations
Electro-mechanical system testing and commissioning
Software uploading, downloading, taking data back-ups
Fault-finding connectivity issues and configuring connectivity devices/equipment

About You – Field Service Engineer
As Field Service Engineer, you will be able to work to tight deadlines and have good time management awareness, along with a Level 3 Engineering or Technical qualification. Experience working with NDT or radiography equipment would be highly advantageous although not essential.

Other requirements include:
Ability to apply technical knowledge to solve engineering problems
Experience of installing equipment i.e. marking-off, drilling and mounting equipment to walls/rooms/enclosures
Experience of pulling cables, terminating cables and wiring devices/components
Experience stripping down, cleaning and reassembling mechanical assemblies
Experienced with industrial software packages and connectivity devices
Ability to fault-find and diagnose to a device/PCB – board swapping
IT literate with email and MS suite such as Word and Excel
Appropriate engineering/electrical experience and training such as an apprenticeship
Full manual UK driving licence

A DBS check will be required as part of the hiring process.

Thank you for your application!

We are currently recruiting for a wide range of roles within the Engineering & Manufacturing sectors. Check out our website to see our live roles: www.extensionrecruitment.com.

Do you know someone who may be interested in a new role? We are passionate about finding long-term careers based on your values, personality and career goals. If you know someone who may be interested in exploring a new career, we have a referral scheme offering you the chance of a £100 amazon voucher (T&C’s apply). Get in touch today to find out more – 0191 466 1990.

Due to the high number of applicants unfortunately we are unable to respond to every candidate. If you have not heard from us within 30 days of your submission, we are sorry to inform you that your application has been unsuccessful.

Handle client’s queries and complaints;
Set a clear mission and deploy strategies; Develop service procedures, policies and standards;
Keep accurate records and document customer service actions and discussions;
Analyse statistics and compile accurate reports; Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment;
Keep ahead of the industry’s developments and apply best practices to areas of improvement; Control resources and utilise assets to achieve qualitative and quantitative targets;
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities;
Be flexible when travelling to different countries;
Be familiar with the Arabian countries and markets

Role: Service Manager - Community Mental Health
Salary: £33,098
Location: Ratby - Leicestershire
Hours of work: 37.5 hours per week - Flexible to do days and nights plus weekends and Bank holidays on a rota.

I am currently working with a national provider of mental health and substance misuse. Joining their close-knit team, you will take a proactive approach to substance misuse recovery. You will manage a team and service co-located within a multi-disciplinary team within NHS Secure Community Services.

In this vital front line management role, you will be working as a Service Manager, taking responsibility for everything from the day-to-day management of service contracts and staff, through to client support and building maintenance. We`ll also rely on you to develop a service/location training and development plan and look after the service`s budget. Managing all aspects of risk will be important too, as will ensuring data entry onto our MI and reporting systems is accurate and timely. In short, you`ll do everything you can to make sure the quality of the service we provide is nothing less than exceptional.

If you have significant experience of direct client work in an alcohol, drug or mental health setting and are used to recruiting, line managing and supervising staff. All you need is the perfect environment to put your skills to great use then this could be the perfect opportunity.

To be successful within this role you`ll need significant knowledge and experience of working in mental health and undertaking risk assessments. You will be solution-focused and outcome-driven, with a firm but inclusive, open and encouraging management style, lots of tact and diplomacy and the ability to lead by example

You`ll also need to be highly motivated and flexible with the ability to lead from the front and work effectively as part of a multidisciplinary partnership. A management qualification or evidence of significant management training is also preferred. An energetic and confident self-starter, with lots of initiative, strong leadership skills and excellent literacy and numeracy, a flexible approach, good office IT skills and access to use of a car for travel within the local area are all essential too

For your hard work and commitment will be rewarded with a competitive salary of £33,098 per annum as well as excellent benefits including 32 days annual leave, ongoing training and development and internal progression opportunities.

CLICK APPLY TODAY!

#BIRJP

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Customer Support Officer
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £11.59 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Provide professional friendly support and guidance to users of online services via a variety of channels (telephone, webchat, email), in line with quality standards, to ensure the delivery of a high quality user-focused service on a daily basis and deliver a service focused on quality as well as timeliness
• Triage users to relevant services, using HMCTS prescribed service scripts and knowledge base on a daily basis, to ensure users get the right information they need at the right time, so that everyone understands what is needed and what will happen
• Jurisdiction-related administration using HMCTS predefined protocols and processes to process non-automated work
• Undertake case-readiness assessment and progress the case to the next phase, and providing information to allow users to understand what the next stage is and what they can expect next
• Identify users requiring extra/different support and undertaking basic assessment of users' Assisted Digital needs, in accordance with procedure and referring suitable cases to a third party supplier on a daily basis, to ensure users understand and can participate in the new digital process
• To handle, and where possible resolve, first contact user complaints in accordance with predefined HMCTS policy and procedures so that users feel they have been listened to and that their complaint has been handled fairly. Update the CRM system so details do not have to be repeated to a different CTSC Support Officer
• Read relevant Knowledge articles to maintain accurate and up-to-date knowledge of processes and systems, to be able to provide users with the right information, when they need it with no delay or confusion
• Proactively engage with HMCTS workforce planning / shift allocation tools to ensure business requirements are being met
• Work as part of the team in considering continuous improvements necessary for effective delivery and feeding these into the wider CI channels

Requirements:

• Able to follow well established processes and detailed instructions.
• Strong administrative skills with proficiency in Microsoft Office packages
• Excellent communication skills, both written and verbal.

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Customer Support Team Leader
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £12.74 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Manage and plan the workload of a team which provides administrative support and excellent customer service to all stakeholders, judiciary, mediators, and management.
• Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives using Standard Operating Procedures (SOPs) and other continuous improvement tools.
• To assist in the delivery of performance against targets.

Requirements:

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer focussed environment
• Proficient with IT and Microsoft Software packages
• Excellent communication and organisational skills

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Customer Service Advisor

Salary £22,500

8.30-5 (Monday - Thursday) 1 hour lunch

8.30 - 4.30 (Friday) 30 min lunch BASED IN LEICESTER LE67

Role Purpose:

• Complete the day to day duties within the department
• Provide excellent customer service on the telephone, face to face and via email
• Manage customer accounts

General Role Description:

• Process purchase orders on SAP
• Manage customer accounts and build good working relationships
• Handle incoming calls and resolve queries
• Follow processes and procedures within the department
• Work to deadlines, Prioritise work load and multitask
• Provide customer back order reports on a weekly basis using the reporting system on SAP
• Manage the "info" box, providing customers with an efficient online response to queries via email
• Stock Checks, Pricing and product lead times

Person Specification:

• Self-motivated
• Passionate about giving excellent customer service
• Good organisational skills
• Pleasant and efficient telephone manner
• Helpful attitude
• Desire to learn and progress to more advanced duties
• Excellent attention to detail

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Customer Service Advisor

Salary £22,500

8.30-5 (Monday - Thursday) 1 hour lunch

8.30 - 4.30 (Friday) 30 min lunch BASED IN LEICESTER LE67 (Please only apply if you are local in the area)

Role Purpose:

• Complete the day to day duties within the department
• Provide excellent customer service on the telephone, face to face and via email
• Manage customer accounts

General Role Description:

• Process purchase orders on SAP
• Manage customer accounts and build good working relationships
• Handle incoming calls and resolve queries
• Follow processes and procedures within the department
• Work to deadlines, Prioritise work load and multitask
• Provide customer back order reports on a weekly basis using the reporting system on SAP
• Manage the "info" box, providing customers with an efficient online response to queries via email
• Stock Checks, Pricing and product lead times

Person Specification:

• Self-motivated
• Passionate about giving excellent customer service
• Good organisational skills
• Pleasant and efficient telephone manner
• Helpful attitude
• Desire to learn and progress to more advanced duties
• Excellent attention to detail

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Organisation: Leicestershire County Council

Work Location: Various location across Leicestershire

Worker Category: Field Based Worker

Salary : £34,350 - £41,373 (pro-rata for part time) plus a market supplement of £3,283

Working Hours: 37 hours per week

Contract Type: Permanent

Closing Date: 1st December 2024

Interview Date(s): TBC

Come and be part of our Outstanding Family Safeguarding Service.

It’s an exciting time to be a part of Children and Family Services at Leicestershire County Council, our staff are at the heart of delivering excellent services to children and families across Leicestershire. Come and join us and make a difference to the lives of children and families in Leicestershire.

Our recent Ofsted inspection praised Leicestershire’s work to build “strong and long-lasting relationships” with children and families which lead to many families achieving “positive changes” in their lives.​ ​They highlighted an “ambitious and child-focused senior leadership that has successfully created a culture where the experiences and progress of children at the heart of social work practice”. ​

You can read more about our Ofsted Outstanding rating here

About the Role

Our Family Safeguarding Service specialises in delivering high quality Child Protection Services to children and families across Leicestershire. In this role, as an experienced social worker, you will have a focus on overseeing children subject to child protection plans, alongside pre-proceedings and care proceedings, and therefore experience in this area is essential.

In Leicestershire we have a fantastic package to provide our workers. This includes the option as a full-time worker to do a 9-day working fortnight, hybrid working, celebrating diversity with a range of events throughout the year, recognition of our staff in annual Pride In Practice events, fantastic learning and training opportunities – enabling our staff to develop and progress within their roles and committed wellbeing support.

We are proud of our continuous improvement plan - ‘Achieving Excellence through Purposeful Practice which sets out our key values, behaviours and ambitions. We have embedded the Signs of Safety approach throughout our services and this approach mirrors our values of Aspiration, Being Curious and Collaboration. We are focused on working with families and the networks of family, friends and professionals around children, to work in collaboration to achieve shared goals.

We are committed to our vision of becoming a trauma informed responsive department where we believe we are “stronger together”. Our culture is one of partnership, where we look for solutions and recognise the potential impact of trauma on the children and families we work with and on our staff. We will strive to create a safe, compassionate, healing environment demonstrated through relationships based on trust, respect, hope and empathy. We will achieve this through a spirit of curiosity, by nurturing connections through relationships, making a deliberate effort to know and understand people, and by providing hope for growth and recovery.

Learn more about how we are responding to trauma, taking pride in practice and celebrating our achievements in social work here.

We support and empower our staff to be the best that they can be. We will give you the support and resources that you need to work in collaboration with children and families.

For further information on what it’s like to work for us and the benefits we offer, please visit :

Children and Family Social Worker recruitment

Social Worker benefits

Social Worker brochure

Social Worker job profile

Working in Children and Family Services

About You

To apply for this post, you must meet the following criteria

• Have a Social Work degree or equivalent, e.g. CQSW, DipSW (with specialism in children’s services).
• Be registered with Social Work England and have evidence of continuing professional development.
• Have experience of working in statutory child protection services and completion of Care Proceedings.
• Have a full valid driving licence and access to a vehicle.
• Be able to evidence your skills and knowledge of creative, innovative and relationship-based social work, working in collaboration with families and professionals. Ideally you will already be confident in the application of the Signs of Safety methodology.
• Demonstrate enthusiasm and passion for practice and be committed to helping us build a real culture of reflection and learning.
• Have retained a strong interest in research and the evidence base for practice and are confident about how this can be used in practice.

**Please ensure your application includes a full career history and provides reasons for any gaps

You must also have an understanding of, and commitment to, equality, diversity and inclusion.

In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion, please contact:

Jennifer Neville or Chelbie Shepherd, Resourcing Co-ordinators

Telephone: 0116 305 5973

Email: cfs-recruitment@leics.gov.uk

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on 'Apply Now'. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.freshdesk.com/support/home.

By applying for this post, you agree to our Terms and Conditions.

Proud member of the Disability Confident employer scheme

Experienced Complaints Handler - Leicester
Do you have experience in insurance claims or complaints? Do you have fantastic people skills, and can you deliver a great customer experience every time? If yes, we have the perfect job for you in our vibrant Leicester office.

Working Hours/ Shift Patterns: Monday to Friday 9.00 - 17.30

Salary: £24,500 + plus benefits and the opportunity for further salary progression.

Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.

Training: Our training environment is set up to provide you with an exceptional experience and will allow you to learn multiple areas of our business. For the first 4 weeks you will be in a classroom-based environment. You will then move out into your team to deal with real life complaints from our customers all with the support from our experienced coaches and team leaders. After these real-life experiences you will then move back into training to learn about the claims part of our business and how to support our customers here.

Start Date: Training will commence on January 20th 2025 in our Leicester office and we can only allow for 1 day of holiday during your training period.

Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you will usually only have to visit our office once a week and work remotely for the rest of the time (this can change due to business need) When we organise training and events you may be required to attend in person for the duration.

At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high-quality insurance service they deserve.

Your role: This position will require you to have prior experience of investigating and resolving insurance claims or complaints over the phone to an exceptionally high standard always ensuring that policies, practices, and regulatory procedures are adhered to. The successful candidate will always deliver exceptional customer service and ensure that all your customers receive a great experience.

What we offer: Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.

As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Your initial training will cover our products and systems, as well as handling complaints, and will include taking live calls alongside an experienced colleague. Once you start to take calls on your own, you'll have regular, on-going assessment and support from your team leader and colleagues. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Benefits you'll receive:
Up to 5% annual discretionary Bonus
Hybrid working
A fantastic open plan modern office
We promote a relaxed, friendly & diverse working environment
'Harrys' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
Pension match up to 10% of your salary
Life insurance (4 x base salary)
Discounted Hasting Direct products
Discounts & cashback with well-known retailers
Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
Refer a friend scheme - earn £500 for every friend you refer
We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

If you believe you require any reasonable adjustments in order to complete the online assessment and/or interview process due to disabilities or health conditions, please do contact the recruitment team at: prior to completing your application.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Service Care Solutions are currently recruiting for a registered manager to join a 4 bedded children's home in Leicestershire on a permanent basis. The position is within a national company who are one of the leaders within the industry and are offering a pay rate of up to £65,500 per year including bonuses. One of the key objectives is to create a home environment which goes above and beyond the needs of the children and young people to allow them to thrive and develop whilst living there. As such, we are looking for someone who is willing to go the extra mile for the children and young people. In return, you will be rewarded with a career defining opportunity to impact on an ambitious and growing service.

Duties of the role will include:

• Overall Management: Responsible for the overall management and smooth running of the residential children's home, ensuring that it operates in line with regulatory standards, organisational policies, and best practices.
• Staff Leadership and Supervision: Lead and supervise a team of residential support workers, ensuring they are well-trained, motivated, and equipped to provide high-quality care and support to children and young people in the home.
• Care Planning and Implementation: Develop and implement individual care plans for each child or young person in the home in consultation with relevant stakeholders such as social workers, parents, and guardians. Ensure that care plans are regularly reviewed and updated to meet changing needs.
• Safeguarding and Child Protection: Maintain a safe and secure home environment for children and young people, always adhering to safeguarding policies and procedures. Act promptly and appropriately to address any safeguarding concerns or incidents that may arise.

The ideal candidate will have:

• Enhanced DBS
• Experience in a similar role
• Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services; or equivalent; or preparedness to work towards the same
• 5 years of experience working with children in a residential care environment and at least one year as a registered manager.
• Full UK Driving Licence

The benefits of working with Eilidh at Service Care Solutions:
* You will receive a dedicated and personal consultant with a vast knowledge of social
work
* We are a nationwide supplier of Social Work staff to over 200 local authorities
which means we have a wide variety of exclusive roles based all over the country
* We provide frequent updates of new opportunities via text and email
* We have an expert payroll service which is processed twice a week

At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.

To apply for this role, or to refer someone else, then please do not hesitate to contact Eilidh at Service Care Solutions on 01772208964.

Service Care Solutions is working alongside a bustling local authority, based in Leicestershire, which needs an Information Governance Assistant to join their team. In this role, you will play a key part in safeguarding the community's data and ensuring compliance is in line with legislation and best practices. This is a hybrid role.

The role pays an hourly rate of £16-£17ph umbrella and is a three-month rolling contract. The rate is dependant upon experience.

Key Responsibilities Of The Information Governance Assistant Position:

• Ensure compliance with GDPR, Data Protection Act, and other relevant legislation.
• Support and coordinate responses to FOI, SARs, and data breach incidents.
• Conduct data protection impact assessments and advise departments on information management.

The Person:

• Knowledge of GDPR, FOI, and related legislation.
• Strong organizational, communication, and analytical skills.
• A proactive, solution-oriented approach to information governance challenges.

Benefits Included With The Information Governance Assistant Role:

• Hybrid working (office attendance once a week)
• Weekly pay
• Flexible hours

If this Information Governance Assistant role sounds like an opportunity of interest for you or someone you know, then please feel free to reach out to Hugh Barnes on 01772208969, or email Hugh.Barnes@servicecare.org.uk.

We also welcome referrals for this position, where a successful recommendation would be worth £250.