Total 32 customer service job vacancies in Darlington, DL3 6HX

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Location: Darlington with hybrid working.Hours:37.5 hours per week. Monday to Friday, shift patterns between 7:30-17:30, with the occasional Saturday shift.We are seeking a proactive and organized Customer Service Representatives to join our Maintenance Team in Darlington. In this role, you will be responsible for monitoring vehicle repair timelines, sourcing any necessary parts, and working closely with our repairers to obtain accurate completion dates for repairs. Key attributes for success in this role are strong communication skills to manage supplier relationships and ensure timely follow-ups, as well as exceptional time-management and organizational skills to handle workload effectively.Join Northgate Vehicle Hire as a Customer Support Representative and enjoy some outstanding benefits …Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …Salary -Starting from £22,369.35 per annum.Hybrid working -You’ll be provided with a company laptop and on completion of your probationary period and once you're competent in the role you'll have the flexibility to work from home.Annual leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!Pension - Ageon employer contributions of up to 5%.Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Motoring Benefits - Take advantage of exclusive colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.About youYou’ll be proactive & organized, having the ability to stay ahead on repair schedules and manage multiple tasks efficiently. You’re an excellent communicator both written and verbal.You take ownership of issues and ensure satisfactory are resolutions achieved.You’ll thrive in a collaborative work environment and can build strong relationships with colleagues in other departments.Your passion for delivering outstanding customer service is what sets you apart and motivates you to go above and beyond every day.About usWith over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.We are agile. We are experts. We are imaginative. We are reliable.Keep your career moving, smarter.

Are you a motivated individual with a passion for providing excellent customer service?Do you thrive in a fast-paced, business-to-business environment? Look no further!We are seeking talented Customer Service Representatives who share our values, collaborate to achieve our KPIs, and handle a variety of disputes, including issues related to invoices for damages, rentals, fines, and high-end complaints.Quality is at the heart of everything we do. We meticulously analyse transactions, identifying areas for coaching, feedback, and training. By continuously refining our processes, we uphold our commitment to excellence, high standards and customer satisfaction in every interaction. If you are dedicated to delivering exceptional service and have a keen eye for detail, this could be a real focus for you within the role of CSR.Our Customer Service Teams: Hire Desk Administration: Ensuring smooth customer operations by managing rates, customer onboarding, system troubleshooting, and handling fines, penalties, and mileage-related data. This team is the backbone of our operations, maintaining a customer-first ethos while managing early termination fees.Frontline: As the first point of contact, this team excels in delivering exceptional customer service. Whether assisting with bookings, resolving complaints, or answering queries, they ensure every customer interaction meets our high standards.Conversion and Resolution: This team acts as investigators, taking ownership of complex issues. They collaborate with branch networks and asset teams to source vehicles, resolve dissatisfactions, and maintain clear communication with customers throughout the resolution processJoin Northgate Vehicle Hire as a Customer Service Representative and enjoy some outstanding benefits …Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …Salary - Starting from £22,369.35 per annum depending on experience, rising to £22.721.31 upon successful completion of your probation. There is also an opportunity to increase your salary to up to £25,341.50 based on your performance.Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!Pension - Ageon employer contributions of 5%.Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.About youYou’ll bring impeccable administration and organisational skills to the table, making you a master of productivity and efficiency.With good IT literacy, you will be a tech-savvy superstar in any work environment.Your ability to understand and empathise with customer queries and complaints means you can always provide a professional and personalised response.You’re a true wordsmith with exceptional communication skills, both written and verbal.You’ll thrive in a collaborative work environment and can build strong relationships with colleagues in other departments.Your passion for delivering outstanding customer service is what sets you apart and motivates you to go above and beyond every day.About usWith over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.We are agile. We are experts. We are imaginative. We are reliable.Keep your career moving, smarter.

Service Care Solutions is currently working alongside a forward-thinking local authority, based in Darlington, which needs a Litigation Lawyer to join their team and handle a mixed caseload on behalf of the council.

This role can pay a rate of £45-£55ph umbrella and operate on a hybrid basis (office attendance twice a month). This is a contracted position on a 3-month rolling basis.

Key Responsibilities of the Litigation Lawyer role:

• Provide comprehensive legal services in civil litigation, including debt recovery, housing disrepair claims, and employment law matters.
• Draft court applications, prepare witness statements, negotiate with parties, and oversee case preparations for trial.
• Attend and present cases at courts, tribunals, and other relevant hearings.

Requirements:

• Qualified Solicitor, Barrister, or Legal Executive with a current practising certificate and rights of audience.
• Practical experience in civil litigation and attending court proceedings.
• Proficiency in interpreting legislation, case law, and providing sound legal advice.
• Strong negotiation skills and the ability to communicate effectively with various stakeholders.

Benefits included with the Litigation Lawyer role:

• Weekly pay
• Hybrid working
• Flexible hours

If this Litigation Lawyer role sounds like an opportunity that is right for you or someone you know, then don't hesitate to get in touch with Hugh Barnes via email, Hugh.Barnes@servicecare.org.uk, or via phone at 01772208969.

We also welcome referrals for this position, where a successful recommendation would be worth £250.

Our Client in Durham are looking to add an experienced Plasterer to their team. You will be based in the Durham area working as part of our client's property maintenance teams.

The Working Hours will be:
Monday - Friday
08:00-16:00

The Pay Rate will be:
£16 LTD Per Hour

Responsibilities include:

• You will be responsible for general plastering maintenance and improvements to domestic and untenanted properties.
• Working with bathroom, kitchen and other required areas to deliver high quality work exceeding minimum industry standard quality.
• Delivering the highest quality maintenance plastering work.
• Pre inspect and diagnose selected repair requirements.
• Ensure that repairs and maintenance improvement works are undertaken in a considerate manner within agreed timescales, meeting customer satisfaction and needs.

Candidate Requirements:

• Attainment of an NVQ Level 2 or equivalent in Plastering.
• 2 years' Experience
• Full UK Driving License

This is a great opportunity to join one of the UK’s leading vehicle rental specialists as a Customer Support Representative in our contact centre in Darlington.Working in our dedicated Customer Support Centre, the key purpose of this role is to act as a liaison between Northgate and its diverse Customer base. Operating in a business-to-business environment, key attributes for success include the ability to effectively manage customer data and a large volume of communications in a timely and professional manner (calls, emails, web chat). You'll also be required to take ownership of issues and ensure satisfactory resolutions achieved with minimal escalations, proactively identify customers’ needs and offer solutions, and keep up to date with developments and changes within the business to ensure accurate information is given to customers.The Service Desk role is key to our success and will require knowledge and training across many different teams and activities, and as such can develop across 3 grades within the CSR pathways. It consists of inbound and outbound calls, data input, and has the opportunity to cross train on other departments as your career progresses.Join Northgate Vehicle Hire as a Customer Support Representative and enjoy some outstanding benefits …Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …Salary - Starting from £22,369.35 per annum depending on experience, there is also an opportunity to increase your salary to up to £23562.12 based on your performance.Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!Pension - Ageon employer contributions of 5%.Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.About youYou’ll bring impeccable administration and organisational skills to the table, making you a master of productivity and efficiency.With good IT literacy, you will be a tech-savvy superstar in any work environment.Your ability to understand and empathise with customer queries and complaints means you can always provide a professional and personalised response.You’re a true wordsmith with exceptional communication skills, both written and verbal.You’ll thrive in a collaborative work environment and can build strong relationships with colleagues in other departments.Your passion for delivering outstanding customer service is what sets you apart and motivates you to go above and beyond every day.About usWith over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.We are agile. We are experts. We are imaginative. We are reliable.Keep your career moving, smarter.

To provide a full range of confidential secretarial/administrative support to the General Managers, Service Managers, Matrons and Clinical Directors/Leads. To receive and respond to internal and external correspondence, taking appropriate and timely actions as required, in accordance with Trust and/or departmental standards and process Record information to support the demand and capacity assessment for clinical services Attending care group meetings where necessary and to minute take, type and distribute as necessary also requesting additional papers/reports as required Computer literate ability to use Microsoft Office including spreadsheets to filter and reformat data To manage electronic diaries as required including booking appropriate venues and possibly arrange travel and accommodation To operate efficient and up-to-date administrative systems and processes for all office tasks To maintain accurate and timely data entry to databases to meet service requirements Ensure the internet and intranet is accurate and regularly updated for the service area The post holder will undertake the role of Information Asset Administrator (IAA) and will be required to update asset lists on a regular basis To prioritise own workload to meet the needs of the clinical service and ensure all deadlines are meet To support new and/or less experiences staff, as directed by line manager To provide cover as required during absence of colleagues To work with Clinical Leads to produce on-call rotas to ensure sufficient consultant ward cover. Support the validation process To support interview arrangement as required The post holder may be required to undertake the role of Registration Authority Agent/Sponsor which includes supporting the NHS Care Records Service applications using smartcards and appropriate access files. To order office supplies through Cardea and maintain agreed stock levels To maintain an up to date filing and archive filing system, disposing of archived records and documentation according to Trust policy To support arrangements of on call rotas as required To be the point of contact for staff, patients and others within and outside the organisation, responding to external and internal telephone enquiries, taking appropriate and timely action required

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Are you a motivated individual with a passion for providing excellent customer service?Do you thrive in a fast-paced, business-to-business environment? Look no further!We are currently seeking talented Customer Service Representatives to join our growing team in Darlington. As a valued member of our team, you will share our departmental values and work collaboratively to achieve our KPIs. You will be responsible for handling several different dispute types ranging from disputes against invoices such as damage, rental, and fines, as well as high end complaints from customers and members of the public. A key attribute for success in this role is the ability to effectively manage customer requests and provide a high level of service to all stakeholders, both internal and external. By keeping our customers at the forefront of every transaction, you will strive for a one-touch resolution, reinforcing our culture of people talking to people.Join Northgate Vehicle Hire as a Customer Service Representative and enjoy some outstanding benefits …Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …Salary - Starting from £22,369.35 per annum depending on experience, rising to £22.721.31 upon successful completion of your probation. There is also an opportunity to increase your salary to up to £25,341.50 based on your performance.Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!Pension - Ageon employer contributions of 5%.Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.About you
You’ll bring impeccable administration and organisational skills to the table, making you a master of productivity and efficiency.
With good IT literacy, you will be a tech-savvy superstar in any work environment.
Your ability to understand and empathise with customer queries and complaints means you can always provide a professional and personalised response.
You’re a true wordsmith with exceptional communication skills, both written and verbal.
You’ll thrive in a collaborative work environment and can build strong relationships with colleagues in other departments.
Your passion for delivering outstanding customer service is what sets you apart and motivates you to go above and beyond every day.

About usWith over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.We are agile. We are experts. We are imaginative. We are reliable.Keep your career moving, smarter.

TSB Bank Plc






Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: DarlingtonHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
#LI-KS1

Main duties/responsibilities include: Provide project management support to the general manager, preparing project plans and reports. Monitor the consultant annual leave and study leave requests, making arrangements for adjustments in clinic and theatres sessions. Ensure theatre list and clinics are fully utilised. Validate waiting lists reports. Collate and prepare reports for the general manager, including maintenance of activity monitoring tools. Ensure the internet and intranet is accurate and regularly updated for the service area. Ensure data quality issues are managed in line with trust policy, within the service area. Patient/Client Care: Promote positive customer care for patients and staff, when dealing with enquires from a range of internal and external parties, associated with the clinical area.

Are you a motivated individual with a passion for providing excellent customer service?Do you thrive in a fast-paced, business-to-business environment? Look no further!We are currently seeking talented Customer Service Representatives to join our growing team in Darlington. As a valued member of our team, you will share our departmental values and work collaboratively to achieve our KPIs. You will be responsible for handling several different dispute types ranging from disputes against invoices such as damage, rental, and fines, as well as high end complaints from customers and members of the public. A key attribute for success in this role is the ability to effectively manage customer requests and provide a high level of service to all stakeholders, both internal and external. By keeping our customers at the forefront of every transaction, you will strive for a one-touch resolution, reinforcing our culture of people talking to people.Join Northgate Vehicle Hire as a Customer Service Representative and enjoy some outstanding benefits …Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …Salary - Starting from £22,369.35 per annum depending on experience, rising to £22.721.31 upon successful completion of your probation. There is also an opportunity to increase your salary to up to £25,341.50 based on your performance.Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!Pension - Ageon employer contributions of 5%.Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.About you
You’ll bring impeccable administration and organisational skills to the table, making you a master of productivity and efficiency.
With good IT literacy, you will be a tech-savvy superstar in any work environment.
Your ability to understand and empathise with customer queries and complaints means you can always provide a professional and personalised response.
You’re a true wordsmith with exceptional communication skills, both written and verbal.
You’ll thrive in a collaborative work environment and can build strong relationships with colleagues in other departments.
Your passion for delivering outstanding customer service is what sets you apart and motivates you to go above and beyond every day.

About usWith over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.We are agile. We are experts. We are imaginative. We are reliable.Keep your career moving, smarter.

Are you a motivated individual with a passion for providing excellent customer service?Do you thrive in a fast-paced, business-to-business environment? Look no further!We are currently seeking talented Customer Service Representatives to join our growing team in Darlington. As a valued member of our team, you will share our departmental values and work collaboratively to achieve our KPIs. You will be responsible for handling several different dispute types ranging from disputes against invoices such as damage, rental, and fines, as well as high end complaints from customers and members of the public. A key attribute for success in this role is the ability to effectively manage customer requests and provide a high level of service to all stakeholders, both internal and external. By keeping our customers at the forefront of every transaction, you will strive for a one-touch resolution, reinforcing our culture of people talking to people.Join Northgate Vehicle Hire as a Customer Service Representative and enjoy some outstanding benefits …Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …Salary - Starting from £22,369.35 per annum depending on experience, rising to £22.721.31 upon successful completion of your probation. There is also an opportunity to increase your salary to up to £25,341.50 based on your performance.Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!Pension - Ageon employer contributions of 5%.Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.About you
You’ll bring impeccable administration and organisational skills to the table, making you a master of productivity and efficiency.
With good IT literacy, you will be a tech-savvy superstar in any work environment.
Your ability to understand and empathise with customer queries and complaints means you can always provide a professional and personalised response.
You’re a true wordsmith with exceptional communication skills, both written and verbal.
You’ll thrive in a collaborative work environment and can build strong relationships with colleagues in other departments.
Your passion for delivering outstanding customer service is what sets you apart and motivates you to go above and beyond every day.

About usWith over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.We are agile. We are experts. We are imaginative. We are reliable.Keep your career moving, smarter.

This is a great opportunity to join one of the UK’s leading vehicle rental specialists as a Customer Support Representative in our contact centre in Darlington.Working in our dedicated Customer Support Centre, the key purpose of this role is to act as a liaison between Northgate and its diverse Customer base. Operating in a business-to-business environment, key attributes for success include the ability to effectively manage customer data and a large volume of communications in a timely and professional manner (calls, emails, web chat). You'll also be required to take ownership of issues and ensure satisfactory resolutions achieved with minimal escalations, proactively identify customers’ needs and offer solutions, and keep up to date with developments and changes within the business to ensure accurate information is given to customers.The Service Desk role is key to our success and will require knowledge and training across many different teams and activities, and as such can develop across 3 grades within the CSR pathways. It consists of inbound and outbound calls, data input, and has the opportunity to cross train on other departments as your career progresses.Join Northgate Vehicle Hire as a Customer Support Representative and enjoy some outstanding benefits …Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …Salary - Starting from £22,369.35 per annum depending on experience, there is also an opportunity to increase your salary to up to £23562.12 based on your performance.Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!Pension - Ageon employer contributions of 5%.Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.About you
You’ll bring impeccable administration and organisational skills to the table, making you a master of productivity and efficiency.
With good IT literacy, you will be a tech-savvy superstar in any work environment.
Your ability to understand and empathise with customer queries and complaints means you can always provide a professional and personalised response.
You’re a true wordsmith with exceptional communication skills, both written and verbal.
You’ll thrive in a collaborative work environment and can build strong relationships with colleagues in other departments.
Your passion for delivering outstanding customer service is what sets you apart and motivates you to go above and beyond every day.

About usWith over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.We are agile. We are experts. We are imaginative. We are reliable.Keep your career moving, smarter.

Join Our Growing Team as a Customer Service Representative!Are you a motivated individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, business-to-business environment? If so, we want to meet you!
As our business continues to expand, we’re hosting a Recruitment Open Day for our Customer Service teams at our Darlington Head Office on Tuesday 17th September. This is your chance to learn more about our exciting opportunities and see what we have to offer!
We are seeking talented Customer Service Representatives who share our values, collaborate to achieve our KPIs, and handle a variety of disputes, including issues related to invoices for damages, rentals, fines, and high-end complaints.
Our Teams:
Hire Desk Administration: Ensuring smooth customer operations by managing rates, customer onboarding, system troubleshooting, and handling fines, penalties, and mileage-related data. This team is the backbone of our operations, maintaining a customer-first ethos while managing early termination fees.Frontline: As the first point of contact, this team excels in delivering exceptional customer service. Whether assisting with bookings, resolving complaints, or answering queries, they ensure every customer interaction meets our high standards.Conversion and Resolution: This team acts as investigators, taking ownership of complex issues. They collaborate with branch networks and asset teams to source vehicles, resolve dissatisfactions, and maintain clear communication with customers throughout the resolution process.
Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …Salary - Starting from £22,369.35 per annum depending on experience, rising to £22.721.31 upon successful completion of your probation. There is also an opportunity to increase your salary to up to £25,341.50 based on your performance.Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!Pension - Ageon employer contributions of 5%.Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
We look forward to welcoming you at our open day, where you’ll have opportunity to find out more about our business and the roles available, explore our offices, chat with us, and have the possibility of an interview there and then if you like what you see! Full details are as follows:Date: Tuesday 17th September 2024Time: 2pm to 8pm (With the latest arrival time of 7:30pm)Location: Northgate Centre, Lingfield Way, Darlington, DL1 4PZWith over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.