Total 1,926 customer service job vacancies in Coventry, West Midlands, CV4 9PN

Customer Service Representative
Location: Wolverhampton, West Midlands
Salary Range: £24,000 - £30,000 DOE (Dependent on Experience)
Job Type: Full-Time, Permanent
Working Schedule: Monday – Friday
No cold calling involved!

About Us:
At The Big Phone Store, we have been a trusted name in the mobile phone industry for over 20 years, providing top-notch products and customer service. We pride ourselves on creating a seamless, positive experience for every customer, and we need dedicated individuals to help us continue to deliver this high level of service.

Role Purpose:
As a Customer Service Representative, you’ll be the key point of contact for customers, providing support over the phone and via email. Your role will involve addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction. You’ll play a crucial part in ensuring our customers receive the best service, contributing directly to our continued growth and success.

Key Responsibilities:

• Respond to customer inquiries through phone and email in a timely and professional manner.
• Provide accurate information on our products, services, and policies.
• Troubleshoot and resolve customer issues, ensuring solutions meet their needs.
• Proactively follow up with customers to confirm their issues are resolved and their expectations are exceeded.
• Log customer interactions and maintain records in our CRM system for accurate tracking.
• Work with the team to continuously improve processes and customer satisfaction.

What We’re Looking For:

• Quick learner with a proactive attitude.
• Excellent communicator with strong problem-solving skills.
• Able to work well in a team and contribute to a positive work environment.
• Organised and capable of managing multiple tasks effectively.

Benefits of Working for Us:

• Up to 28 days of paid holiday, with additional holidays rewarded for each year of service.
• Birthday off as paid leave.
• Free onsite parking and staff discounts.
• Pension scheme and sick pay.
• Diversity and inclusion are core values—we’re an equal opportunities employer committed to a fair and supportive workplace.

Customer Service Representative
Location: Wolverhampton, West Midlands
Salary Range: £24,000 - £30,000 DOE (Dependent on Experience)
Job Type: Full-Time, Permanent
Working Schedule: Monday – Friday
No cold calling involved!

About Us:
At The Big Phone Store, we have been a trusted name in the mobile phone industry for over 20 years, providing top-notch products and customer service. We pride ourselves on creating a seamless, positive experience for every customer, and we need dedicated individuals to help us continue to deliver this high level of service.

Role Purpose:
As a Customer Service Representative, you’ll be the key point of contact for customers, providing support over the phone and via email. Your role will involve addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction. You’ll play a crucial part in ensuring our customers receive the best service, contributing directly to our continued growth and success.

Key Responsibilities:

• Respond to customer inquiries through phone and email in a timely and professional manner.
• Provide accurate information on our products, services, and policies.
• Troubleshoot and resolve customer issues, ensuring solutions meet their needs.
• Proactively follow up with customers to confirm their issues are resolved and their expectations are exceeded.
• Log customer interactions and maintain records in our CRM system for accurate tracking.
• Work with the team to continuously improve processes and customer satisfaction.

What We’re Looking For:

• Quick learner with a proactive attitude.
• Excellent communicator with strong problem-solving skills.
• Able to work well in a team and contribute to a positive work environment.
• Organised and capable of managing multiple tasks effectively.

Benefits of Working for Us:

• Up to 28 days of paid holiday, with additional holidays rewarded for each year of service.
• Birthday off as paid leave.
• Free onsite parking and staff discounts.
• Pension scheme and sick pay.
• Diversity and inclusion are core values—we’re an equal opportunities employer committed to a fair and supportive workplace.

We have a great opportunity for a Customer Service Advisor to join our team at our Operation Centre in Wolverhampton.

They are a dedicated team that are crucial to our operation, who promptly respond to high volume inbound and outbound calls from our customers, while maintaining our Service Level Agreements and timeframes.

They also assist our members and private traders with sales and return queries and provide administrative duties associated with documentation and compliance.

What we need from you...

• Excellent customer service
• Great, clear communication skills, both written and verbal
• Strong attention to detail
• IT literate
• Adaptable, with the ability to multi-task in a fast-paced environment
• Able to work as part of a team

What we offer you in return…

• Monday to Friday working
• 23 days holiday plus bank holidays and an additional day per year to celebrate a special occasion to you
• A further paid day to volunteer for a charity of your choice
• Competency framework - the more you learn, the more you earn!
• Medicash Cover - look after you and your family by providing a range of positive healthcare benefits
• Contributory workplace pension plan
• Life Assurance cover
• The ability to purchase shares in a successful global company at a discounted rate
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out, and utility bills for the home
• Car Benefits Scheme - we can help you take step towards driving green

To apply, please click 'Apply', which will prompt you to create an account. You will then be able to attach your CV and complete your application.

Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.

PERSOLKELLY are in partnership with our client based in Alexandria who are a innovative homewares wholesaler, specialising in all homeware and dcor.
Due to expansion, the team are now looking for an experienced Customer Service Manager to report directly to the Director and be a vital addition to their clients, customers, and project teams.
About the role
The Customer Service Manager role is primarily responsible for contributing to the continuous improvement of staff capability and improvement of the customer experience.
Key Responsibilities:

Provide coaching to team members to ensure the team provides a consistently high standard of customers and stakeholders.
Conduct regular side-by-side call & order management observation.
Subject matter expert, & compliance, to the business policies and procedures
Utilize knowledge to monitor, coach and continuously improve team performance.
Subject matter expert, and multi-skilled, across all B2B customer
... Click here to view more detail / apply for Customer Service Manager

Homebush location
Monday ? Friday | 10 am- 6 pm
ASAP Start
Are you an experienced Customer Service professional ready for your next challenge? Due to continual growth, we have an exciting opportunity to work with a Global leader in a fast-paced, high-performing customer service team. 
  
About the role:


Deliver top-tier customer service by managing urgent calls and a busy inbox of inquiries
Process orders efficiently
Meet critical deadlines for product despatch to support client needs
Track and update delivery statuses, ensuring systems are always up-to-date
Liaise with transport hubs and operational teams for smooth logistics coordination
About You:


Proven experience in a fast-paced customer service role, ideally in warehousing, distribution, or logistics
Proficient with Oracle/SAP or similar systems, plus strong Excel skills
A customer-focused, results-driven individual who thrives under pressure and values
... Click here to view more detail / apply for Customer Service Officer ? Technology

Europcar is looking for Customer Service Returns Assistant.

***A full, valid driving licence, with a minimum of 4 years driving experience is required***

You've probably heard of Europcar. You perhaps think we just rent cars at the airport. We do so much more!

Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for Customer Service Returns Assistant at our Gatwick Airport location to work as part of our vehicle returns team.

You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.

Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.

What we can offer you:

• Competitive Basic Salary
• Bonus earnings potential
• Starting 5.6 weeks holiday (including bank holidays)
• Free on site car parking
• Pension
• Enhanced Maternity Leave (subject to service and earning qualifications)
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts*
• Confidential legal and support service through BUPA
• Career progression and development

*forms part of current non contractual benefit offering

Key skills required:

• A full, valid clean driving licence, with a minimum of 4 years driving experience is required
• Excellent communication and face to face interpersonal skills
• Ability to work as part of a team in a fast-paced environment
• Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
• Car rental/sales experience is desirable but not essential (training will be provided

Shift working pattern: Week 1 - Monday, Tuesday, Friday, Saturday and Sunday Week 2 - Wednesday and Thursday

Why choose Europcar?

We operate a wide range of vehicle mobility products including vehicle rental and car sharing services. We help businesses keep their people on the road in low emission vehicles and we're adding more electric vehicles to our fleet every day. We supply the vans that are used to deliver your online shopping. And, we think most importantly, we provide a working environment for our colleagues that is flexible and nurtures their career ambitions. Everyone counts at Europcar.

We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success.

Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

If you believe you have what it takes to become a successful Customer Service Returns Assistant within Europcar, then please apply today!

Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on a speculative applications being sent.

SJ1

PERSOLKELLY are in partnership with our client based in Prestons & Smithfield looking for an experienced Customer Service Specialist.
Due to expansion, the team are now looking for an experienced Customer Service Specialist to report directly to the Customer Service Manager and be a vital addition to their clients, customers, and project teams.
About the role
The Customer Service Specialist role is primarily responsible to provide support in the sales and marketing functions of the company, to ensure that customers' needs are met in a timely, efficient, and effective manner. In this role you will need to be driven, accountable and advocating for our customers are essential. We pride ourselves on the service we offer our clientele and are looking to expand and strengthen our team.
Your responsibilities include but aren't limited to:

Providing phone-based customer support calls per day)
Data
... Click here to view more detail / apply for Customer Service Officer

Customer Service Advisor

Start date: 20th January 2025
£22,750, rising to £23,088 after successful completion of probation period
Littlehampton, West Sussex - close to public transport links and with a free car park
Permanent - Monday to Friday, 37.5 hours per week, 08:45am - 17:15pm, with occasional Early or Late shifts (Early = 08:00am - 16:30pm, Late = 10:00am - 18:00pm). There can be a little flexibilty around this,

Would you like to work within a rewarding and motivating customer service role, where you can make a difference to people's lives? We are currently supporting our client to grow their busy and well established Customer Service Team. Here you would be responsible for providing a high level of customer care to our client's customers and healthcare professionals. Our client provides vital medical products that help their clients to lead normal lives. They have been established for approximately 40 years and started as a family run business, who have maintained their focus on providing the best customer service, as well as looking after their own employees. Benefits of working for our client are as follows:

* Life Insurance Cover x10 Annual Salary
* Competitive full pension scheme of 8.5% employer contribution
* Employee cost of private healthcare covered with option to add
family members
* A comprehensive, embedded Employee Assistance Programme
* Access to a bespoke employee reward platform providing amazing perks such as discounts across major retailers and access to an online wellbeing Centre!
* 25 days annual leave, bank holidays
* 1 Me Day, 1 Volunteer day per annum
* Enhanced support on family friendly policy
* Flexible Working


The role:

This is a very busy and varied role, but the main priority will be to manage inbound and outbound calls and e-mails for clients and health-care professionals. This is an amazing opportunity to gain office experience, start a career in customer service and have the opportunity to progress.
You will need to be understanding, supportive and be able to be empathetic with customers.

Suitable candidates will:

Have good customer service skills, gained from any background
Be PC literate
Good communication skills, over the phone, face to face and via email

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Proud member of the Disability Confident employer scheme

$60k - $65k per year Super and bonus


Permanent fully office-based role


Social?events - including fortnightly team BBQ?s


Alexandria location close to public transport
WOW Recruitment are proud to be an exclusive recruitment partner for this international business providing?skylights and roof windows to Australia for over 30 years. Due to continued growth, they now require an additional Customer Service Officer, who will be responsible in assisting customers with general queries. 
 
Main duties/Responsibilities:


Attend to general enquiries received by way of phone, email & mail. Recommend combinations and feasibility of products to the individual situations and assist customer with placing the correct order.


Handle enquiries from end users and advise benefits of the company?s products and assist with any relevant enquiries. Receive requests for measure & quotes and service calls and
... Click here to view more detail / apply for Customer Service Officer

About You

Do you enjoy working with fantastic people, where no two days are the same?
Do you have a passion for great customer service?
Do you want to make a real difference to the communities we serve?
If so, read on......

We are looking for someone to join us as a Customer Service Advisor. If you currently work in a customer service environment and are looking for a career change we have an exciting opportunity available.

You will be a highly motivated, have an eye for detail, be a good communicator so we can understand our customers needs in order to be able to support them in the best way.

You'll feel comfortable in prioritising work, have the ability to multitask and have excellent time management skills.



About The Role
As a customer service advisor, you will be responsible for providing a first class customer advice, information and transactional service to a variety of customers covering a wide range of services provided by the Coal Authority through telephone, digital and some face-to-face channels.
You will form a vital role within the Customer Strategy and Services team and will be responsible for a variety of customer enquiries, including interpretation of report information, advising customers on the right products and services for their needs and providing an immediate incident response service when required.
We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

To find out more about the role, take a look at the job description.

Role location: Hybrid working (on average 2 days working out of our Mansfield office)

Schedule:

Application closing date:17th November 2024
Sifting date: 18th/19th November
Interviews: 22nd November, and w/c 25th November
(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)
Security:
Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.

About The Coal Authority
Our benefits:

- A cutting-edge pension scheme with an impressive employer contribution rate of approximately 28.97%.
- Experience our values-based recognition scheme that celebrates your contributions.
- Flexibility in working patterns, whether it's full-time, part-time, or compressed hours.
- Embrace flexible working arrangements tailored to your needs.
- Enjoy a generous holiday allowance of 27.5 days annually, plus the flexibility to add 6 extra days to that, alongside 8 public holidays.
- Benefit from a comprehensive parental leave policy with 26 weeks of full pay (subject to eligibility).
- Get support to further your professional qualifications and payment for one annual professional subscription.
- Access a free, confidential Employee Assistance Programme to support your well-being.
- Unlock exclusive employee discounts
- Ensure your well-being with an annual health check and receive £15 monthly towards well-being activities.
- Enjoy the convenience of on-site free parking, along with complimentary tea, coffee, and soft drinks at our Mansfield office.

Working with us:
We offer different ways to work flexibly, and the following types of flexibility are usually possible: job share, flexible hours, working from home for part of the week and compressed hours. Please feel free to talk about what flexibility means to you at your interview.
With a genuine commitment to flexible working, we believe that work life balance is incredibly important.
Who we are:
Here at the Coal Authority, we really are a great team to work with. We’re united in our passion and commitment to make a better future for people and the environment in mining areas.
We carry out a wide variety of essential services from responding to coal mining hazards, to keeping everyone and everything safe from mine water pollution.
We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050.
We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.
Equality, Diversity and Inclusion:
Here at TCA we don’t just accept difference – we celebrate it, support it, and thrive on it for the benefit of our colleagues, our customers and our communities. We are proud to be an inclusive employer. We are committed to developing a supportive, inclusive, caring and positive community. We encourage applications from people from different backgrounds, identities, cultures and beliefs. Diversity is vital to our success and innovation and is fundamental to our values of being trusted, inclusive and progressive.
As part of our commitment to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the minimum selection criteria who are disabled or from a minority ethnic community.
If you require any reasonable adjustments or alternative format application forms you can get in touch with us by contacting the team by email at recruitment@coal.gov.uk or by phone on 01623 637000.

Proud member of the Disability Confident employer scheme

WHY join Schindler?
At Schindler, we are  all about our culture ! We focus on  supporting our employees  to meet their full potential through careful selection and  constant development  to make them a leader in their area. You will have the opportunity to  grow and develop both personally and professionally  whilst working with a great bunch of people. We offer job stability to our employees as we focus on  promoting from within  and foresee a growth trajectory of our business in the coming years.
About the role:
An opportunity has arisen for a Customer Service Representative, with  a genuine enthusiasm for excellence in customer service  to join our organisation based in our National Call Centre in  Mascot . Reporting to a  supporting and experienced  Customer Service Manager, the primary function of this role is to receive service requests from customers and to dispatch these requests to
... Click here to view more detail / apply for Customer Service Representative ? HO Sydney

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements. We will provide you with training and ongoing support to enable you to use the systems and processes already set up within a department. We expect that you can demonstrate good customer service and interpersonal skills and have good computer skills, including experience of using Microsoft Office packages such as Word and Excel. The roles are for a fixed term of 15 months and involve support for you to study for an apprenticeship in Customer Services Level 2.

Customer Services Officer needed in Smethwick Paying £12.02 per hr Ref 436803

Full time hrs on a temporary basis

Key responsibilities include:

• Understanding legislative frameworks, safeguarding, and data protection

• Acting as the first point of contact for adult social care enquiries

• Undertaking initial assessments to determine appropriate responses

• Processing correspondence and assessments

• Using AI to support assessments and decision-making

• Booking appointments and notifying customers

• Conducting market research to improve service delivery

• Promoting good practices and maintaining a customer-focused culture

• Managing a workload of vulnerable individuals and ensuring accurate case records

• Liaising with service providers and partner agencies

• Completing and updating electronic records and databases

• Maintaining confidentiality and acting within your knowledge, skills, and experience

• Communicating effectively with service users and practitioners

• Presenting a professional image and processing financial transactions

• Identifying process improvements and contributing to new procedures

Responsible for identifying process improvements and contributing to the implementation of new procedures, developments and working methods, including updating and guidance manuals and briefing team members

Your new company

A rapidly growing and fast-paced distribution business based in Wednesbury. You'll be joining an expanding Customer Service and Sales team on a full-time, permanent basis.

Your new role

The main purpose of this role will be to deliver exceptional levels of customer service. Key duties include:

• Process orders, returns and ticket queries
• Ensuring customer queries are responded to as quickly as possible, preferably same day
• Encourage customers to use the online customer portal to grow website usage
• Deliver on all customer expectations
• Develop customer relationships to support customer retention
• Work collaboratively with the sales team
• Update all customer details on an internal CRM system

What you'll need to succeed

• 3+ years experience working in a Customer Service Advisor position
• Excellent customer service, rapport building, and administration experience
• Self-starter and a positive working attitude

What you'll get in return

• An excellent, competitive salary
• Hybrid working options
• Staff discount
• Free onsite parking

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are seeking a Customer Service/Warehouse Operative to join our client's team in ensuring the smooth operation of their warehouse facility. The ideal candidate will be responsible for handling incoming and out-going calls with clients taking orders over the phone and packing orders in warehouse.

Responsibilities
- Receiving and making calls to clients to take orders, demonstrating excellent phone etiquette when interacting with suppliers and customers - Sending client emails
- Packing orders and stock replenishment
- Performing data entry tasks accurately to update inventory records
- Upselling products when interacting with customers

Requirements

- Customer service experience in any industry required
- Proven experience in a warehouse environment is preferred but not essential
- Strong communication skills and the ability to work well within a team
- Proficiency in data entry and inventory management systems

Shift Pattern

Monday to Friday (Day Shift)

Payrate: £12

To apply please submit CV or call 01922 892169 for more information