Total 80 customer service job vacancies in Carlisle, Cumbria, ca11rp

Job Title: Customer Service Advisor
Contract Type: Permanent
Salary: £26,250.05 (£28,850.14 is achieved after 12 months successful performance in the role)
Working Hours: 35 hrs per week
Location: Carlisle
Working Pattern: Monday - Friday shift between 8am - 6pm

Immediate Start date

Why Riverside?

At Riverside, we share a passion and a vision to enhance the everyday lives of our customers. To achieve our vision, we’ve been improving the way we work and how we deliver our services so that we always put our customers first.

Our people are at the heart of everything we do, and our values underpin our decisions, processes and services that we deliver. We are looking for like-minded people to join us on our journey to deliver exceptional customer service to our Riverside families.

If this sounds like you and the values that you embrace, then read on to find out more about our Customer Service Advisor role.

A Day in the Life

• Provide support to our customers with care and trust across phone, email and digital platforms (inbound and outbound)
• Think on your feet to solve a problem ensuring the best possible outcome for our tenants
• Work in collaboration with other internal and external teams to provide effective outcomes
• Have the confidence to handle challenging calls including customer dissatisfaction and complaints
• Accurately recording and maintaining customer records on our CRM system
• Build relations with our customers to identify any vulnerabilities or support needs to ensure an inclusive service to all is offered
• Have a good working knowledge of our policies and procedures
• Liaising with other areas of the wider business to ensure speedy resolutions
• Be a trusted point of contact for providing advice on things such as account and affordability, minor repairs issues in the home and identifying when a person needs help
• Be flexible to business changes, tasks and processes and being adaptable to your workload

What You’ll Need

• Enthusiasm and passion bringing energy to the role
• You’re a “people person” and know that there is an art to engaging positively with our customers whilst working on the right resolution for them
• Display confidence on the phone in speaking to strangers and getting to grips with their query
• The ability to problem-solve with a positive and proactive approach
• Ability to move between media channels and support other areas as and when required
• Positive mindset to want to help change the lives of our customers
• Confidence to put forward your ideas and suggest new ways of working
• You’ve got the right attitude - you take pride in your work, understand the importance of being on time and are committed to helping us drive our Contact Centre forward!
• Excellent verbal and written communication skills along with the ability to effectively listen and empathise with our customers
• Computer and IT literate to navigate multiple systems and software applications

What We Will Offer You

• Brilliant culture where everyone is valued and included creating a fun, working environment, a place where collaborative working is welcomed
• Competitive Pay and Generous Pension
• 28 Days Holiday plus Bank Holidays
• Investment in your learning and development
• Riverside Rewards to help with the cost of living with great deals at some big name brands such as Specsavers, Tui, Halfords, M & S, Sainsbury’s
• Extensive induction programme to set you up for success
• Opportunities for growth, development and career advancement
• Opportunities to give back to the community and take part in volunteering days and charity events
• Annual Star awards to reward and recognise the fantastic contributions of our people
• Modern office space with private parking
• Free hot drinks

Are you ready to make a difference?

If you're ready to take on a rewarding role where you can make a difference, apply via our careers site and upload your CV and a Cover Letter explaining why you're the perfect fit for this position. We look forward to welcoming you to the Riverside Housing Association family!

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Apply today and join us in enhancing the everyday lives of our customers!

Customer Service Advisor based in Whitehaven

Offering £12.77 per hour, paid weekly - every Friday

Start date: January 2025

Full Time, temp to perm contract!

We are recruiting on behalf of our fantastic client based in Whitehaven, within this role you will be joining an existing team within an inbound customer service department. Full training will be provided!

The Role

• Have a passion and commitment to provide the highest levels of customer satisfaction at each customer contact
• To identify and implement process improvements to improve service to the customer and operational performance
• To work in partnership with operations employees at all levels of the organisation to ensure work activities are resolved to the satisfaction of the customer.
• Accurately record and process a variety of customer enquiries.
• Diagnose customer issues through detailed questioning and active listening.
• Investigate and interpret data held on a number of different systems.
• Manage customer expectations and set and agree timescales for actions to be performed.
• Promote products in line with marketing input.
• Conduct outbound calls following events and system unavailability.
• Review own performance statistics and take responsibility for personal development.
• Ability to be able to respond to and resolve written customer contacts.

The Hours:

Our client is offering a range of rota's for you to choose from; opening hours are as follows:

Monday - Friday; 8am-8pm
Saturday; 8am-4pm

The Pay: £12.77 per hour

• Paid weekly, every Friday

#CCNorthWest

Customer Service Advisor based in Whitehaven

Offering £12.77 per hour, paid weekly - every Friday

Start date: 2nd December 2024

Full Time, temp to perm contract!

We are recruiting on behalf of our fantastic client based in Whitehaven, within this role you will be joining an existing team within an inbound customer service department. Full training will be provided!

The Role

• Have a passion and commitment to provide the highest levels of customer satisfaction at each customer contact
• To identify and implement process improvements to improve service to the customer and operational performance
• To work in partnership with operations employees at all levels of the organisation to ensure work activities are resolved to the satisfaction of the customer.
• Accurately record and process a variety of customer enquiries.
• Diagnose customer issues through detailed questioning and active listening.
• Investigate and interpret data held on a number of different systems.
• Manage customer expectations and set and agree timescales for actions to be performed.
• Promote products in line with marketing input.
• Conduct outbound calls following events and system unavailability.
• Review own performance statistics and take responsibility for personal development.
• Ability to be able to respond to and resolve written customer contacts.

The Hours:

Our client is offering contracts for 37.5 hours with the option of 2 shift patterns:

​Option 1: ​Week 1: Monday - Friday, 9am-5pm Week 2: Monday - Friday, 10am-6pm + Saturday 8am-4pm (1 weekday rest day) Week 3: Monday - Friday, 12pm-8pm Week 4: Monday - Friday, 8am-4pm Option 2:

​Week 1: Monday - Thursday, 8am-5pm + Friday, 8am-12pm Week 2: Monday - Friday, 9am-6pm + Saturday 10am-2pm (1 weekday rest day) Week 3: Monday - Thursday, 9am-8pm + Friday, 9am-1pm Week 4: Monday - Friday, 11am-8pm + Saturday 11am-3pm (1 weekday rest day)

The Pay: £12.77 per hour

• Paid weekly, every Friday

#CCNorthWest

There is a lot involved in keeping HGVs on the road, so you will gain a full understanding of the importance of 6-week checks, Operators (O) licence’s and legal obligations and as a Technician apprentice, you will receive training to the manufacturer and DVSAs standard

A Heavy Vehicle Service Technician will inspect, maintain, and repair large vehicles weighing 3.5 tonnes and over such as HGV's and buses.
• Servicing – carrying out checks
• Maintenance – replacing / repairing engine parts
• Diagnostics – using the latest diagnostic equipment

You will spend most of your time working within the depot gaining hands-on experience and on the job training under the supervision of a trained mentor. You will also receive block visit sessions at the Derby Academy.Training to be Provided

Training is delivered in the workplace and on block release to Remit’s Automotive Academy in Derby. There are a total of 18 x 1 week blocks over the 32 month programme. The costs of hotel accommodation, food and travel are met by the employer and there will be no cost to you.

You will also receive 1-2-1 support from your Development Coach to help you achieve:
• IMI Heavy Vehicle Service and Maintenance Technician Level 3
• Functional Skills Level 2 in English & Maths (if required)

Housing Officer
Carlisle
£26,250 per annum
Permanent
Full time
We are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in Carlisle. As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Carlisle.
THE ROLE
Key responsibilities include:

• Conduct monthly inspections of properties to ensure safety and compliance.
• Oversee onboarding and withdrawal of properties as per Local Operating Procedures.
• Identify and report property faults, categorizing them for prompt response.
• Undertake minor property repairs within trained scope and provided toolkit.
• Administer operational cash for utility top-ups and emergency payments.
• Manage customer complaints and support issue resolution.
• Participate in the on-call rota to ensure 24/7 service availability.

THE CANDIDATE
Candidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important. You should also bring:

• A solid background in face-to-face roles with strong people skills.
• Confidence in conflict management and resolution.
• Strong organizational abilities to handle a demanding workload.
• A valid UK driving licence, with willingness to travel between properties.
• The ability to work collaboratively with colleagues and external partners.

THE CONTRACT
Permanent
Full-time, 37.5 hours per week, Monday - Friday (on-call rota every 10 weeks)
Salary: £26,250
Company car provided
HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role further. Further positions available in locations across the North West - please ask for additional info if interested

Our client in Carlisle is looking to hire a Multi Skilled Operative to their team on a permanent basis. You will be working on domestic and void properties carrying out maintenance and refurbs.

Monday - Friday
£30,000
37 Hours Per Week
Company Vehicle Included

Job Role

• To be part of the clients property Maintenance team responsible for Joinery and Multi Skilled Maintenance projects or services undertaken
• To carry out domestic Maintenance duties to a high standard and within reasonable time frames.
• Pre-inspect and diagnose selected repair requirements.

Requirements

• NVQ Level 2 or above in a relevant trade such as Joinery/Plastering/Plumbing
• Multi trade ability
• Driving License

Our client in Barrow is looking to hire a Multi Skilled Operative to their team on a permanent basis. You will be working on domestic and void properties carrying out maintenance and refurbs.

Monday - Friday
£30,000
37 Hours Per Week
Company Vehicle Included

Job Role

• To be part of the clients property Maintenance team responsible for Joinery and Multi Skilled Maintenance projects or services undertaken
• To carry out domestic Maintenance duties to a high standard and within reasonable time frames.
• Pre-inspect and diagnose selected repair requirements.

Requirements

• NVQ Level 2 or above in a relevant trade such as Joinery/Plastering/Plumbing
• Multi trade ability
• Driving License

The successful candidate will provide support Younger People with varied Learning Disabilities including ADHD, ASD, SEMH and SLCN as well as Developmental Trauma, Neuro-developmental Conditions and Special Educational Needs. The service received a rating of 'GOOD' in their most recent Ofsted report.

Job Purpose: Psychologist

Salary: £60,941-£71,520 per annum + £250 Service Care Solutions Welcome Bonus

Location: Grange-over-Sands, Cumbria

Working Hours: Monday to Friday, 08:30-16:30

Contract: Full-time | 37.5 Hours

The post holder will work as part of the Multidisciplinary Team to engage, encourage and inspire the Younger People to be themselves.
Key Responsibilities:

• Ensure the needs and views of our children and young people are at the heart of everything we do: offering evidence based, holistic and child-centred assessments and interventions across the Three Waves of Intervention and in line with the Therapeutic Focus Model.
• To undertake high quality clinical assessments of children and young people and develop formulations of therapeutic need. To write reports as part of a multidisciplinary team or individually to reflect assessment, progress and outcomes as required.
• To work closely with our children and young people ensuring personalised adaptable plans of support, communicating, reviewing and celebrating children and young people's success and achievement with them.
• To develop evidence based programmes of intervention and to formally evaluate the impact and outcomes of such interventions.
• To role model to all children and young people, education and care colleagues how to promote positive mental health, self-esteem, and relationships.
• To develop professional relationships with home and school staff.
• Organise and facilitate internal child focused meetings in partnership with the Homes Therapists, ensuring appropriate staff are invited.

Essential

• Psychology Qualification
• Professional Registration (HCPC)

• Substantial experience working with Children & Younger People

Benefits

• £250 Welcome Bonus, paid via Service Care Solutions
• Family Healthcare Plan - Access to instant check-ups and consultations
• Car Purchase Scheme
• Career Development and Training
• Wellbeing and Employee Assistance Support
• Pension Contribution
• Life Insurance
• High-Street Vouchers and Apple Scheme
• Family Days Out
• Discounted Gym Membership
• Free Meals

Are you happy with your current agency? At Service Care Solutions, we believe in rewarding your loyalty and hard-work!

• £250 Welcome Bonus - We are offering a Welcome Bonus of £250, paid after completion of four weeks in your new placement.

• Refer a Friend (Earn up to £750 per Referral) - Simply refer your friend. If they get the role, we'll give you up to £750 per Referral.

A client within the public sector based in Cumbria is currently recruiting for a Maintenance Surveyor to join their team as soon as possible. The client is offering a full time, contract position with the ideal candidate having experience of working within a housing environment.

The Role

Key purpose of the role is to challenge spend and quality of works, keeping projects and programmes of work to be delivered on time and within budget.

Key responsibilities will include but not be limited to:

• Carrying out pre and post inspections of repairs on both responsive and void properties, managing a patch covering North Lakes, ensuring high-quality work.
• Providing technical advice and support to our trades, maintenance managers, subcontractors and suppliers so we deliver a high-quality, cost-effective and compliant service.
• Contract management including progress against building works schedules.
• Utilising customer insight to support us in delivering on our customer promise.
• Managing any disrepair cases and helping customers combat damp and mould issues in their homes. Accurately measuring materials to enable a 'right first time' approach.
• Ensuring void re-servicing is carried out to a high standard, enabling re-let as soon as possible

The Candidate

To be considered for this role you will require Building surveying experience including property condition and dilapidation surveys and specifying remedial works. Hold a Building Surveying qualification HND, HNC or Degree Level.

It will be essential to be in experiences in the below:

• Current knowledge of building repairs, construction as well as CDM roles and responsibility.
• Able to manage, control budgets and expenditure.
• A vehicle insured for business purposes.
• A self-starter approach, able to work unsupervised to manage your own patch, working commercially to deliver our programmes of work on time and to budget.

The client is looking to move quickly with this role and as such are offering £20 p/h PAYE (approx. £600 p/w)

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

Service Care Solutions are seeking interest, to increase capacity of the Commercial team at Cumbria Police for up to a 6-month period to deal with workload. We are looking for innovative and creative individual with skills, knowledge, and experience of working within a Public Sector procurement environment.

Location: Penrith (Hybrid)

Pay: Umbrella rate: £24.72

Knowledge/experience required:

• Relevant professional qualification (ideally CIPS level 4 or above/ working towards), and/or relevant experience in this field.
• Working knowledge of public procurement regulations/ working in a Public Sector procurement environment.
• Procurement practitioner experience of undertaking quote & tender exercises.
• Experience in stakeholder/customer engagement/ supplier relationship & contract management.
• Experience of developing/delivering effective working alliances, partnerships, and services.
• Excellent communication, team working/leadership skills.
• Good problem solving and innovative thinking.
• Ability to effectively prioritise own and other workloads.
• Good IT skills (desirable experience of Oracle/ oracle Fusion, E-tendering portals & contract databases).

If you are interested in this role or want further discussion, please contact Lewis Ashcrofteither via email: lewis.ashcroft@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £400.

Please find attached job description for full details. Pay: Band A (£12.08 per hour) We pay 25% enhancement, time and a quarter, on hours worked during a Saturday and Sunday. We welcome your application. Please note that all jobs will be appointed on the NTW Solutions Limited terms and conditions (not NHS/A4C terms). If you currently work for NTW Solutions on AfC terms and and conditions, you will be given the choice to retain these or move onto NTW Solutions terms and conditions. Please note that the above advertised salary will not apply if you choose to remain on AfC.Anyone currently paying into the NHS Pension scheme will be able to retain this.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Service Care Solutions are currently recruiting a Learning Disability experienced Support Worker in Cumbria.

We require full time availability, with no VISA restrictions and ideally a car driver due to location.

Provide personalised, high-quality care and support to individuals with Learning Disabilities, Autism, Brain Injuries and Complex Needs.

Main Duties

• Foster warm relationships to encourage expression of needs.
• Respect privacy and maintain dignity.
• Assist in developing practical and social skills.
• Provide personal care with sensitivity and respect for preferences.
• Promote self-esteem and empower decision-making.
• Boost confidence through positive reinforcement.
• Assist with daily tasks like shopping, meal prep, and chores.
• Encourage and support self-care and independent living.
• Support cultural, spiritual, and personal identity needs.
• Facilitate access to social and leisure activities.
• Encourage community participation and healthy lifestyle choices.

Person Specification

The successful Support Worker must:

• Have demonstrable Knowledge and experience working within Learning Disabilities, Physical Disabilities, Mental Health and/or additional needs providing high quality care and support and promote independence.
• Show strong verbal communication skills with the ability to listen sensitively to others.
• Demonstrate good written communication, with the ability to contribute to record keeping system.
• Ability to provide sympathetic emotional and practical support to service users.

Service Care Solutions Benefits

• £250 Referral Bonus (T&Cs apply)
• £150 Job Referral
• Fully online and paperless registration
• FREE Registration Process including Enhanced DBS Check, Occupational Health Appointments, Mandatory and Practical Training, Uniform
• Dedicated and Experienced One-to-One Specialist Consultant
• £250 Yearly CPD/Training Allowance

Interested? Please contact Carly Harrison at Service Care Solutions.

Job Title: Service Manager
Contract Type: Permanent
Salary: £35,137.71 per annum (£36,358.34 is achieved after 18 months successful performance in the role)
Working Hours: 37.5 per week
Working Pattern: Shifts including weekends and evenings between Mon & Sun 07:00 & 22:30
Location: Harbour Place, Workington

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Service Manager

The build for this brand-new extra care scheme Harbour Place in Workington is well underway and we are now recruiting for the Service Manager. You will provide motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.

About you

We are looking for someone with:

• Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
• Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements
• Have conflict resolution skills and be confident and consistent when making decisions
• Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Registered Service Manager

£49000 - £57200

We have an exceptional opportunity for a Registered Service Manager to lead in a pioneering role under the new Multi-Building Registration Ofsted Policy Guidance. This opportunity will truly help to forge a new path in the children's residential sector and we are the first Private Provider in England to be registered under this new MBR operating model.

As a Registered Service Manager, working with A Wilderness Way offers you the opportunity to truly make a difference to children’s lives. Our offer, which has evolved over time, is now high intensity assessment-based care, with the desired outcome of successful transition into permanency. Our focus for care and education is on stability and safety, health and wellbeing, relationships and preparing for independence and living in the wider world.

Join us and you can expect:

• Annual Leave: You will receive 33 days per annum; our holiday year runs from March to February.

• Additional leave: at 2 years and 5 years’ service.

• Training Academy: An in-depth induction and welcome programme.

• Bonuses: A bonus of £1000 every time you successfully refer a friend.

• Pension: Auto enrolment into our Company pension.

• Recognition Awards: Our monthly Wilderness Heroes Awards celebrate you and your team’s success.

• Your Wellbeing: Excellent health and wellbeing benefits via Medicash and Aviva including Private Medical Insurance, an employee assistance programme; a cash back healthcare plan that offers discounts on optical, dental, and a range of complimentary therapies; 24/7 access to a virtual GP, and other lifestyle apps to support your wellbeing and discounted gym memberships.

• Life Assurance: of 2 times annual salary.

• Discounts: A range of discount schemes with access to savings on high street brands, restaurants, cinemas, and other leisure outlets, including local businesses following feedback from our employees.

Your Role and Responsibilities as a Registered Service Manager:

• Reporting to our Operations Manager and with the support of an Assistant Manager, you will effectively and efficiently manage a Multi-Building Registration.

• Responsible for the leadership, management, and operation of your service, supporting children who are predominantly with us for a period of around 4 months.

• Through your positive outlook and ability to see beyond behaviours work towards the progression and development of the children we look after

• Set the operational direction and organise the effective running of the service to meet its statement of purpose.

• Mentor and support our residential support workers to be the best they can be

• Work in partnership with external agencies

Key Qualities we look for:

• At least 12 months managing a Residential Children’s Home

• Extensive experience managing a team of support workers

• In–depth knowledge of the SCCIF and Children’s Home Regulations and Quality standards

• Ideally you will achieved your Level 5 Leadership and Management Diploma

• Are creative and passionate about working with children

• Can collaborate with and support the team to create an exceptional service

• A full, valid, UK driving licence and access to your own transport.

Why choose a career with Wilderness?

• Wilderness is one of the UK’s leading specialist providers of residential care for children who have suffered trauma and adversity.

• We encourage an environment of continuous development by ensuring that you are supported to achieve industry recognised qualifications.

• We value respect and adaptability, we have fun, and we enjoy working collaboratively, meaning that together we make a real difference to the lives of the children we look after.

• We celebrate the smallest of achievements at Wilderness, helps us accomplish bigger outcomes for our people and communities.

Are you ready to join the Wilderness team?

• If you would like to apply for this role, please click ‘Apply Now’ and register your details with us or contact naomi.lewthwaite@awwltd.com. We will then be in touch to ask you to complete our application form.

• We are an equal opportunities employer and have a commitment to safeguarding children. We follow Safer Recruitment practices. The successful candidate will be subject to necessary background checks, governed by regulation, including obtaining an Enhanced Disclosure from the Disclosure and Barring service (DBS), Access NI, or Disclosure Scotland.

INDHP