Total 375 customer service job vacancies in Burton on Trent, Staffordshire, DE13 0JT

Job Title: Service Manager - Supported Living (Learning Disabilities)
Full Time: 37.5 Hours per week
Location: Stoke on Trent

Overview:
We are seeking a dedicated and experienced Service Manager for our Supported Living Service catering to individuals with Learning Disabilities (LD). You will oversee the management of 6 self-contained apartments that run at around 1000 care hours per week.

This pivotal role involves overseeing the daily operations, ensuring high-quality care provision, and fostering a supportive environment for both residents and staff. The Service Manager will play a crucial role in promoting independence, well-being, and community integration for individuals with LD.

Key Responsibilities:

Operational Management: Efficiently manage all aspects of the Supported Living Service, including staffing, budgeting, and resource allocation to ensure the smooth running of operations.

Quality Assurance: Maintain and enhance the quality of care provided, adhering to regulatory standards, policies, and procedures. Conduct regular assessments, audits, and evaluations to identify areas for improvement.

Staff Leadership and Development: Lead, motivate, and support a multidisciplinary team of support workers, ensuring they are well-trained, competent, and equipped to deliver person-centred care. Provide coaching, supervision, and performance feedback.

Person-Centred Support: Ensure that support plans are tailored to individual needs, preferences, and goals, promoting independence, choice, and dignity for residents. Foster a culture of empowerment and inclusion.

Risk Management: Proactively identify and mitigate potential risks to the well-being and safety of residents and staff. Implement robust safeguarding procedures and crisis management protocols.

Stakeholder Engagement: Build positive relationships with residents, their families, advocates, and external agencies to promote collaborative care planning, advocacy, and community integration. Act as a liaison between the service and external stakeholders.

Continuous Improvement: Drive innovation and continuous improvement initiatives within the service, exploring new approaches, technologies, and best practices in LD care. Champion a culture of learning, reflection, and adaptation.

Documentation and Compliance: Ensure accurate and timely record-keeping, documentation, and reporting in accordance with regulatory requirements and organisational standards.

Qualifications and Experience:
- Strong supervisory skills with the ability to support and develop a team
- Be qualified to a minimum standard of Level 3 in Health and Social Care
- Ideally you will have previous experience in a Supported Living or Residential service
- Experience working with adults with Learning Disabilities or Mental Health
- Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)

To be considered for this role CLICK APPLY TODAY!

#BIRJP

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

Job Title: Multi-Site Service Manager - Supported Living (Learning Disabilities)
Salary: £33,390
Full Time: 37.5 Hours per week - Hybrid role. At home and out on site.
Location: Stoke, Stafford and Telford.

Overview:
We are seeking a dedicated and experienced Service Manager for our Supported Living Service sites across the Stafford, Stoke and Telford area.

You will oversee the management of self-contained apartments for service users with Learning Disabilities.
This pivotal role involves overseeing the daily operations, ensuring high-quality care provision, and fostering a supportive environment for both residents and staff. The Service Manager will play a crucial role in promoting independence, well-being, and community integration for individuals with LD.

Key Responsibilities:

Operational Management: Efficiently manage all aspects of the Supported Living Service, including staffing, budgeting, and resource allocation to ensure the smooth running of operations.

Quality Assurance: Maintain and enhance the quality of care provided, adhering to regulatory standards, policies, and procedures. Conduct regular assessments, audits, and evaluations to identify areas for improvement.

Staff Leadership and Development: Lead, motivate, and support a multidisciplinary team of support workers, ensuring they are well-trained, competent, and equipped to deliver person-centred care. Provide coaching, supervision, and performance feedback.

Person-Centered Support: Ensure that support plans are tailored to individual needs, preferences, and goals, promoting independence, choice, and dignity for residents. Foster a culture of empowerment and inclusion.

Risk Management: Proactively identify and mitigate potential risks to the well-being and safety of residents and staff. Implement robust safeguarding procedures and crisis management protocols.

Stakeholder Engagement: Build positive relationships with residents, their families, advocates, and external agencies to promote collaborative care planning, advocacy, and community integration. Act as a liaison between the service and external stakeholders.

Continuous Improvement: Drive innovation and continuous improvement initiatives within the service, exploring new approaches, technologies, and best practices in LD care. Champion a culture of learning, reflection, and adaptation.
Documentation and Compliance: Ensure accurate and timely record-keeping, documentation, and reporting in accordance with regulatory requirements and organizational standards.

Qualifications and Experience:
- Must be a DRIVER
- Strong supervisory skills with the ability to support and develop a team
- Be qualified to a minimum standard of Level 3 in Health and Social Care
- Ideally you will have previous experience in a Supported Living or Residential service
- Experience working with adults with Learning Disabilities or Mental Health
- Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)

To be considered for this role CLICK APPLY TODAY!

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

Job Title: Service Manager - Supported Living (Learning Disabilities)
Salary: £29,508
Full Time: 37.5 Hours per week
Location: Stoke on Trent

Overview:
We are seeking a dedicated and experienced Service Manager for our Supported Living Service catering to individuals with Learning Disabilities (LD). You will oversee the management of 6 self-contained apartments that run at around 1000 care hours per week.
This pivotal role involves overseeing the daily operations, ensuring high-quality care provision, and fostering a supportive environment for both residents and staff. The Service Manager will play a crucial role in promoting independence, well-being, and community integration for individuals with LD.

Key Responsibilities:

Operational Management: Efficiently manage all aspects of the Supported Living Service, including staffing, budgeting, and resource allocation to ensure the smooth running of operations.

Quality Assurance: Maintain and enhance the quality of care provided, adhering to regulatory standards, policies, and procedures. Conduct regular assessments, audits, and evaluations to identify areas for improvement.

Staff Leadership and Development: Lead, motivate, and support a multidisciplinary team of support workers, ensuring they are well-trained, competent, and equipped to deliver person-centred care. Provide coaching, supervision, and performance feedback.

Person-Centered Support: Ensure that support plans are tailored to individual needs, preferences, and goals, promoting independence, choice, and dignity for residents. Foster a culture of empowerment and inclusion.

Risk Management: Proactively identify and mitigate potential risks to the well-being and safety of residents and staff. Implement robust safeguarding procedures and crisis management protocols.

Stakeholder Engagement: Build positive relationships with residents, their families, advocates, and external agencies to promote collaborative care planning, advocacy, and community integration. Act as a liaison between the service and external stakeholders.

Continuous Improvement: Drive innovation and continuous improvement initiatives within the service, exploring new approaches, technologies, and best practices in LD care. Champion a culture of learning, reflection, and adaptation.

Documentation and Compliance: Ensure accurate and timely record-keeping, documentation, and reporting in accordance with regulatory requirements and organizational standards.

Qualifications and Experience:

- Strong supervisory skills with the ability to support and develop a team
- Be qualified to a minimum standard of Level 3 in Health and Social Care
- Ideally you will have previous experience in a Supported Living or Residential service
- Experience working with adults with Learning Disabilities or Mental Health
- Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)

To be considered for this role CLICK APPLY TODAY!

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

Your new company

Join a vibrant and rapidly growing insurance services provider in Stoke-on-Trent. Our client is renowned for their commitment to customer satisfaction and offers a dynamic work environment where every team member is valued and supported.

In your new role as a Temporary Customer Service Advisor, you will be at the forefront of customer interactions, ensuring a high-quality service experience. Your duties will include responding to customer enquiries, managing accounts, processing correspondence, and maintaining accurate records. You will be instrumental in upholding the company's reputation for excellent customer care.

What you'll need to succeed
A passion for delivering outstanding customer service.Excellent communication skills, both verbal and written.Strong organisational abilities and attention to detail.Proficiency in computer systems and office software.A proactive approach to problem-solving and the ability to multitask.No previous insurance experience is required, as ongoing training is provided.

What you'll get in return
A competitive hourly rate starting from £12 per hour, dependent on experience.Comprehensive in-house training leading to a formally recognised insurance qualification.A supportive and engaging work culture.Flexible working hours to accommodate your lifestyle.The opportunity for career progression within a successful and expanding organisation.This temporary role is an excellent stepping stone for those looking to build a career in customer service and insurance. If you're eager to learn, grow, and excel in a customer-focused setting, we invite you to apply.

Please note that the organization's details are confidential. Interested candidates should submit their CV and a cover letter outlining their customer service philosophy and why they are the ideal fit for this role.

The job advertisement is crafted to attract qualified individuals by highlighting the role, requirements, and benefits. The web search snippet is optimised to capture the essence of the opportunity and draw in potential applicants searching for customer service positions in Stoke-on-Trent.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Temporary Customer Service Advisor - Stafford

Are you passionate about providing outstanding customer service and looking for a temporary role? We are seeking a dedicated and proactive individual to fill the position of Temporary Customer Service Advisor in Stafford. This role is ideal for someone who thrives in a customer-focused environment and is eager to make a positive impact.
Key Responsibilities:

• Deliver exceptional customer service via phone, email, and live chat
• Resolve customer enquiries and complaints efficiently and effectively
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members to achieve service goals

Requirements:

• Proven customer service experience
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving abilities

Benefits:

• Competitive salary
• Flexible working hours
• Supportive team environment
• Opportunity for professional growth

This is a temporary position with the potential for extension. If you have the skills and passion for customer service, we would love to hear from you!How to Apply:
Please submit your CV and a cover letter outlining your customer service experience and why you are the perfect fit for this role.We look forward to your application and the opportunity to welcome you to our team!

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Voice of Customer (VoC) Programme Manager

Locations: Bexhill, Leicester or London (Hybrid) with he expectation of coming into the office once a week - however, we're open to more flexible working options for the right individual




Welcome to Hastings Direct - From our Group HR Director Pam Angel


We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.


We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.



Job Details

• Developing and delivering a holistic Voice of Customer (VoC) programme covering customer feedback through interactions, journeys and review sites
  
• Ensuring we're asking the right customers, the right questions, at the right time and through the right channels and ensuring appropriate controls for survey content, volumes, segmentation etc.
  
• Ensuring all data inputs and outputs are accurate and meet business needs, and partnering with the CX, data and insights teams to make the best use of VoC outputs to deliver actionable insight
  
• Championing a customer first attitude, whilst challenging what we do now and how we operate in the future to gain the best experience for our customers whilst supporting Hastings Direct to achieve key goals
  
• Leading the development and implementation of processes, approaches and tools that strengthen our VoC capability and ensure best practice (survey branding, fatigue rules, sampling rules, closed loop etc.)
  
• Embedding awareness and understanding with stakeholders, driving and supporting the use of Customer feedback into day-to-day practices across Hastings Direct
  
  
  

Skills we would love you to have

• Strong experience of running a company-wide Voice of Customer programme, with a strong understanding of VoC data outputs and how to work these to drive actionable insight and value
  
• Experience of working collaboratively with analytics teams to deliver impactful tailored reporting and dashboards at all levels
  
• Genuinely passionate about putting data-driven customer insight at the heart of the organisation and able to translate and shape the ambiguous and often complex ideas or outcomes into simple and easily understood outputs
  

What we offer


Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.


Reward


Salary - Attractive salary based on experience + car allowance (pay reviews also completed each year)


Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.


Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.


Physical Wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI) This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen.


Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.


Mental Wellbeing programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own, in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs


There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….



Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve



We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

A client within the Public Sector based in the Northeast is currently recruiting for a Technical Officer to join their aids and adaptations team as soon as possible. The client is offering a full time, temporary position on an ongoing basis with the ideal candidate having experience of working within a local authority within a DFG environment.

The Role

Key purpose of the role is to be responsible for the provision of technical support specifically in relation to the provision of Disabled Facilities Grants and essential property repairs.

Key responsibilities will include but not be limited to:

• Carrying out surveys of properties and taking subsequent appropriate action in connection with:
  • Interpretation of architectural drawings and structural reports,
  • Assessment of conditions using the Housing Health and Safety Rating System in properties across all tenures,
  • The implementation of policies and procedures in relation to the provision of disabled facilities grants.
• Advising individuals of the requirements of the relevant legislation and attempting to reach a satisfactory conclusion.

The Candidate

To be considered for this role you will be required to be Educated to degree level in Environmental Health, Housing or Surveying or the equivalent substantial demonstrable level of knowledge gained through directly relevant works experience.

The below experience / skills would be desirable for this role:

• A thorough understanding of the legislation that governs the improvement of private sector dwellings.
• Successful completion of the Housing Health and Safety Rating System Practitioners Course.
• Good understanding of the Housing Health and Safety Rating System.
• An understanding of the legislation, regulations and codes of practice relevant to taking enforcement action.

The client is looking to move quickly with this role and as such are offering £20 - £23 per hour Umbrella LTD Inside IR35.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.