Total 23 customer service job vacancies in Bridgwater, TA5 1UF

An excellent opportunity for an experienced Customer Service Manager to join a well-established company

Job Type: Full-Time, Permanent.
Salary: £32,000 - £35,000 Per Annum, Depending on Experience.
Location: Bridgwater, Somerset TA6.

About The Role:

The Customer Service Manager (CSM) is responsible for overseeing and improving customer service operations, ensuring that the team delivers exceptional service to clients, and resolving escalated customer inquiries. The CSM will manage a team of customer service representatives, analyse service metrics, and implement strategies to enhance overall customer satisfaction

Key Duties:

Leadership & Team Management

• Lead, mentor, and manage the customer service team, providing guidance and support
• Set performance goals, conduct regular performance evaluations, and manage staffing needs
• Develop training programs to ensure that the team is knowledgeable and effective in their roles

Customer Support Operations

• Ensure timely and effective resolution of customer inquiries and complaints via various channels (email, phone, chat, social media)
• Develop and enforce customer service policies and standards to maintain service consistency
• Handle escalated customer issues and resolve complex inquiries or complaints

Performance Metrics & Analysis

• Track key customer service metrics such as response time, customer satisfaction, first-call resolution, and case handling times
• Analyse customer feedback and identify areas for improvement to enhance the customer experience
• Prepare reports and present insights to upper management, offering recommendations for operational improvements

Continuous Improvement

• Implement tools and systems to streamline the customer service process, such as CRM software or ticketing systems
• Stay updated with industry trends and best practices to continually improve customer service strategies
• Collaborate with other departments (e.g., sales, product development) to ensure alignment and customer-centric initiatives

Customer Relationship Management

• Build strong, long-lasting relationships with key customers and clients, addressing their needs and concerns proactively
• Act as a point of contact for high-level customer interactions and inquiries
• Gather customer feedback to influence product or service enhancements

Candidate Requirements:

• Education: Business Administration, Communications, or a related field preferred. In the absence of formal qualifications, relevant previous experience will be considered
• Experience: Minimum of 3-5 years of experience in customer service, with at least 2 years in a supervisory or managerial role

Skills:

• Strong leadership and people management skills
• Excellent communication and interpersonal skills
• Ability to handle difficult or escalated customer situations calmly and professionally
• Proficient in customer service software (e.g., CRM systems) and Microsoft Office Suite
• Analytical skills to interpret service metrics and customer feedback
• Strong problem-solving skills and a customer-first mindset

Company Benefits:

• Company Pension contributions
• 31 days holiday entitlement (Including Bank Holidays)
• Extra holiday entitlement (following 2 years of service)
• Work Uniform


If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.


The company is an Equal Opportunity Employer that does not discriminate based on race, religion, sexual orientation, age or disability. The employer welcomes applications from all candidates who match their requirements and their decision for employment will be based purely on your skills/qualifications.

An excellent opportunity for an experienced Field Service Engineer to join a well-established company

Job Type: Full-Time, Permanent.
Salary: £35,000 - £40,000 Per Annum, Depending on Experience. (Based on 48 hours per week)
Location: Bridgwater, Somerset TA6.
Schedule: Monday to Friday (Full time) + Overtime. Weekend available with on call rota.

About The Role:

As a Field Service Engineer, you will be responsible for the routine maintenance and repairs of customer equipment. In addition to this you will be expected to maintain business relationships with customers as well as performing necessary administrative tasks and other duties within the scope of your job role.

Main Duties and Responsibilities:

Servicing & Maintenance

• Basic troubleshooting, diagnostics and fault finding
• Service, maintain, refurbish and repair of customer’s equipment
• Commissioning and Installation of customer equipment
• Use of hand/power tools – ratchets, spanner, hammers, etc.
• Maintenance and repair of company equipment and tools
• Manufacture, assembly and refurbishment of machinery/parts in the workshop or at customers premises
• Responding to call outs/breakdowns in a prompt manner at short notice
• Adhering to Health & Safety at all times

Customer Service

• Always provide a professional and courteous service to all customers and suppliers
• Build and maintain excellent relationships with new and existing customers, identifying their requirements where possible
• Reporting to customer any defects or issues with equipment that could cause harm to their staff or members of the public
• Provide help and advice to customers regarding the maintenance and repair of equipment
• Removal of all scrap/waste from customers site and ensuring area is safe and clean before leaving

Company Vehicle

• Check fluid levels of company service vehicles on a weekly basis and replenish as necessary
• Maintain cleanliness of the interior/exterior of company service vehicle
• Stock-take of service vehicles when requested
• Reporting any issues or damage with company vehicle to your line manager

Administrative Tasks

• Completion of service reports immediately after every job and ensure documentation is forwarded on to the relevant personnel
• Completion of timesheets, expense forms and request forms as required
Mentoring

• Assist and mentor new engineers/apprentices and give honest feedback on their performance to your line manager when requested

Candidate Requirements:

• Previous experience working in mechanical or electrical engineering – Ideally experienced as a field service engineer
• Excellent customer service with strong communication skills
• Ability to work on own initiative
• Comfortable mentoring an apprentice/junior engineer
• Comfortable with travelling and overnight stays (where required)

Qualifications & Certification:

• Diploma, City & Guilds or similar qualification in Mechanical/Electrical engineering or similar discipline
• Full Clean Driving License
• In the absence of formal qualifications, relevant previous experience will be considered
Company Benefits:

• Accommodation paid (for overnight stays) with meals provided
• 31 days holiday entitlement (Including Bank Holidays)
• Fuel Card and Hotel Card
• Use of company vehicle (work use only)
• Company pension contributions
• Extra holiday entitlement following 2 years of service
• Work uniform

Overtime rate paid on additional hours & Saturday, Sunday and Bank Holidays

Candidates can easily achieve £40,000 + per annum with overtime/callouts

If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.


The company is an Equal Opportunity Employer that does not discriminate based on race, religion, sexual orientation, age or disability. The employer welcomes applications from all candidates who match their requirements and their decision for employment will be based purely on your skills/qualifications.

For a full list of duties and responsibilities, please refer to the attached Job Description and Person Specification.

Please see attached Job Description for more information as well as a full list of duties and responsibilities.

Service Advisor- Somerset

Salary: £28,000

Location: Bridgwater

Full-Time position + Excellent Benefits

An exciting opportunity has arisen for a Service Advisorto join a well-established new and used car dealership. In this role, you will handle incoming and outgoing calls with customers needing vehicle maintenance, converting these interactions into workshop appointments.

What we are looking for:

- Previously worked as a Service Advisoror in a similar role.

- Proven experience in telephone-based customer service.

- Skilled in IT and customer management systems.

- Excellent communication skills and a customer-focused approach.

What's on offer:

- Competitive salary

- Supportive and collaborative working environment

- Opportunities for professional growth within the company

Apply now for this exceptional opportunity to contribute to a leading automotive group and further your career!

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Keywords:Service Advisor, Parts Advisor, Service Administrator, Service receptionist, Service Adviser, jobs,Service Advisor

Pinnacle Group are looking for a motivated Customer Service Officer to provide exceptional customer service and support. You will be joining our Repairs Team based in Speke. Your responsibilities will include handling inbound and outbound calls, resolving customer inquiries, and providing accurate information about our services. You will need excellent communication skills, a friendly demeanour, and the ability to work efficiently under pressure. If you are enthusiastic about helping others and thrive in a fast-paced environment, we would love to hear from you.

Our Home Services team plays a crucial role as part of Pinnacle Service Families, our largest contract managing 49,000 military family homes on behalf of the Ministry of Defence. As part of the team, you’ll sign up to our mission: To be champions of Service Families, advocating for them in everything we do.

We are looking for

Pinnacle Group are looking for a new Customer Service Officer to report to one of our Customer Service Team Leader’s, the core role of the customer service advisor is to diagnose families repair request as accurately as possible in order to influence the first time fix approach and provide impeccable levels of customer service to our Service Families. As part of the repairs team, you will act as the central point of contact for all repairs related enquiries, providing families with updates on existing repairs and liaise with suppliers to obtain key information to pass on to families so they are aware of the next steps of their repair.

The working hours are Monday-Sunday 7.30am – 9.30pm on a 10-week rotation working 8 hour shifts,with days off during the week

This is a flexible working role with both office and home working in place with an average of 1-2 days in the office out of a 5-day working week, you will be working a total of 37.5 hours per week.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

• Acting as first point of contact for all families aiming to resolve queries as quickly and efficiently as possible.
• Accurately diagnosing repairs using the repair finder triage tool
• Accurately capturing family information in order to support suppliers in their repair fix.
• Contacting supply partners to obtain additional information in order to update families.
• Maintaining accurate information within each repair

Key requirements:

• Ability to confidently build a rapport with customers.
• Excellent communication skills and telephone manner
• Experience in customer service.
• Empathetic approach

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme

The Service Desk operates Monday and Friday between 07:00 and 20:00, you will be part of a weekly shift pattern (working 7.5 hours per day) to cover these hours. The Service Desk also operates on a Saturday between 08:00 and 14:00, you will be part of a rota to cover Saturdays, approx. 1 week in 30. As an evolving service, we are approaching a requirement to provide additional weekend support (between 08:00 and 18:00 on Saturday and Sunday) in the future. Please refer to the job description and person specification for further details and information regarding this role.

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

The landmark National Accommodation Management Services (NAMS) contract for the Defence Infrastructure Organisation (DIO) goes live in March 2022 to provide Service Family Accommodation housing management to 49,000 homes, and the service families who live in them.

This is an 8 month maternity cover role.

We are looking for

Pinnacle Group are looking for a new Customer Service Officer to report to one of our Customer Service Team Leader’s, the core role of the customer service advisor is to diagnose families repair request as accurately as possible in order to influence the first time fix approach and provide impeccable levels of customer service to our Service Families. As part of the repairs team, you will act as the central point of contact for all repairs related enquiries, providing families with updates on existing repairs and liaise with suppliers to obtain key information to pass on to families so they are aware of the next steps of their repair.

The working hours are Monday-Sunday 7.30am – 9.30pm on a 10-week rotation working 8 hour shifts,with days off during the week

This is a flexible working role with both office and home working in place with an average of 1-2 days in the office out of a 5-day working week, you will be working a total of 37.5 hours per week.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities will include:

• Acting as first point of contact for all families aiming to resolve queries as quickly and efficiently as possible
• Accurately diagnosing repairs using the repairfinder triage tool
• Accurately capturing family information in order to support suppliers in their repair fix
• Contacting supply partners to obtain additional information in order to update families
• Maintaining accurate information within each repair

Key requirements:

• Ability to confidently build a rapport with customers
• Excellent communication skills and telephone manner
• Experience in customer service
• Empathetic approach

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

The landmark National Accommodation Management Services (NAMS) contract for the Defence Infrastructure Organisation (DIO) goes live in March 2022 to provide Service Family Accommodation housing management to 49,000 homes, and the service families who live in them.

We are looking for

Pinnacle Group are looking for a new Customer Service Officer to report to one of our Customer Service Team Leader’s, the core role of the customer service advisor is to diagnose families repair request as accurately as possible in order to influence the first time fix approach and provide impeccable levels of customer service to our Service Families. As part of the repairs team, you will act as the central point of contact for all repairs related enquiries, providing families with updates on existing repairs and liaise with suppliers to obtain key information to pass on to families so they are aware of the next steps of their repair.

The working hours are Monday-Sunday 7.30am – 9.30pm on a 10-week rotation working 8 hour shifts,with days off during the week

This is a flexible working role with both office and home working in place with an average of 1-2 days in the office out of a 5-day working week, you will be working a total of 37.5 hours per week.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities will include:

• Acting as first point of contact for all families aiming to resolve queries as quickly and efficiently as possible
• Accurately diagnosing repairs using the repairfinder triage tool
• Accurately capturing family information in order to support suppliers in their repair fix
• Contacting supply partners to obtain additional information in order to update families
• Maintaining accurate information within each repair

Key requirements:

• Ability to confidently build a rapport with customers
• Excellent communication skills and telephone manner
• Experience in customer service
• Empathetic approach

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme

For more information on this role, please refer to the job description and person specification attached.

Rapid Response is a service which aims to meet patients' urgent care needs at home by providing urgent clinical, therapy or support interventions to keep a patient in their place of residence, which is key in improving patient outcomes, preventing avoidable hospital admissions and delivering NHS strategic priorities. Please refer to the attached job description.

For more information on this role, please refer to the job description and person specification attached.

EDF Energy is a core part of the EDF Group, one of the largest energy companies in Europe with key business operations in the UK, France, Italy and Belgium. We're the UK’s largest producer of low-carbon electricity, the biggest supplier of electricity by volume in Great Britain, the largest supplier to British businesses and we employ more than 13,000 people. We operate nuclear, coal and gas power stations, wind farms, and combined heat & power plants. We have a focus on safe, dependable energy generation and an ethos of service excellence. We are playing a leading role in new nuclear build in the UK to secure a bright future for the combined business and its employees.
Telecoms Service Manager

Are you experienced in managing telecoms services to ensure they are compliant, cost-effective, and aligned with business needs? Are you capable of maintaining and improving Service Level Agreements, ensuring they remain aligned with business priorities? Are you skilled in identifying telecoms requirements, addressing service gaps, and proactively collaborating with suppliers for effective service delivery?

If so, we have an exciting opportunity for you to join us as our next Telecoms Service Manager here at Hinkley Point!

The Opportunity

As the Telecoms Service Manager, you'll ensure HPC Telecoms services are compliant, cost-effective, and aligned with business needs. You'll identify HPC's service requirements and ensure their effective delivery, track performance, and promote continuous improvement. Additionally, you'll maintain key relationships within HPC and IT Operations, acting as the go-to person for resolving issues.

Pay, benefits and culture

In addition to a salary starting from £65,000 depending on experience, we offer flexible benefits that support our employees’ physical, emotional, and financial wellbeing. Examples include: a market-leading company pension scheme, a bonus plan, health cover, electric vehicle leasing, mental health support and employee discounts.

At EDF, everyone is welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We are committed to equality, diversity, and inclusion. We would like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.

We are a disability confident employer and will do all we can to support you through your recruitment journey with us. If you would like to talk about adjustments, or support you may need, please note this within your application.

We will value the difference you bring and give you opportunities to thrive and succeed.

What you will be doing…

In this role, you’ll provide management and intelligent customer oversight for all applications provided to HPC and contracted third parties, ensuring regulatory compliance. Identify HPC’s telecoms requirements and work proactively with suppliers to address any service gaps, ensuring effective delivery. Actively maintain Service Level Agreements to align with NNB business priorities. Proactively identify opportunities for service improvements and collaborate with partners to implement them, promoting a culture of continuous improvement. Other responsibilities in this role also include:


- Understand IT cost drivers and recommend cost-effective service delivery.
- Serve as the primary interface between NNB and partners for telecoms services issue escalation.
- Maintain visibility of risks related to operational application services, identifying effective mitigation and appropriate escalation.
- Define system performance measures and monitor, measure, and report on IT systems performance, including oversight of third-party support contracts.
- Assess and manage planned changes to production services, minimising business operations impact.
- Represent HPC in corporate initiatives, ensuring HPC requirements and priorities are understood and reflected in decision-making.
- Ensure the successful transition of Telecoms Services from delivery to operations.


Who you are…

As our next Telecoms Service Manager, you will have a recognised professional qualification in Information Technology or Computer Science, along with substantial experience leading application teams. Previous team management experience and a proven record of success in this role are essential. Additionally, the candidate must have demonstrable experience in delivering IT services within a regulated industry. We’re also looking for you to hold:


- Extensive experience in IT service management, with expertise in best practice IT processes and controls (e.g., COBIT / ITIL).
- Strong background in System Administration support.
- Proven track record of delivering service improvements and managing IT service delivery in a growing business unit, including financial management.
- Highly service-oriented, with the ability to build strong, partnership-based relationships.
- Demonstrable experience in managing and developing partnerships with external service providers.
- Skilled in SLA development and management.
- Experienced in developing services to meet evolving business needs.


Applications for this role close: Sunday 23rd June

Join us and together we can help Britain achieve Net Zero.

#HinkleyPointCJobs #LI-Hybrid #DestinationNuclear #EDFNuclearJobs

Recruiting now for summer 2024!!! Remit are proud to be partnered with WW Truck & Bus (Volvo) to deliver their HGV Technician apprenticeships. WW Truck & Bus (Volvo) has always recognised the value that apprenticeships can bring to the business and each year, they have more than 300 young men and women go through their apprentice scheme and go on to progress further within the company. A Volvo trained apprentice will become a top class asset to their business for years to come. This year, Volvo launched their ‘Women in HGV’ initiative to bust the myth that the automotive sector is just for men and have seen great results in welcoming more women into the business. Start dates are from May to August 2024 What you’ll be learning. A Heavy Vehicle Service Technician will inspect, maintain, and repair large vehicles weighing 3.5 tonnes and over such as HGV's and buses. • Servicing – carrying out inspections. • Maintenance – general and preventative maintenance. • Repairing – repairing/replacing parts. • Diagnostics – diagnosing faults in the onboard systems. You will gain a full understanding of the importance of 6-week checks, Operators (O) licence’s and legal obligations and as a technician apprentice, you will receive training to the manufacturer and DVSAs standard. Training delivery. In this programme, all aspects of heavy vehicle technology are embedded in this dedicated programme and involves a mix of academic learning and on-the-job training. • Practical learning in the workplace, shadowing your mentor and carrying out the work while being supervised. • Online studies, completing workbooks and job cards, attending online sessions and virtual classes with your Development Coach, all done during your working day. • Attending block release to the Volvo Training Academy in Derby, DE21 7BH every 2 months. All costs of your hotel food and accommodation plus all travel arrangements are covered by WW Truck & Bus. What are the benefits? • Full-time employment from day one. • Competitive salary. • Holiday pay. • Residential training with expert support and guidance. • Internationally recognised accreditation. • Fully paid for training course, including all qualification fees and accommodation. • Team building and special events What you’ll achieve. On successfully completing the Volvo Apprentice Programme, you will gain national qualifications recognised throughout the automotive industry: • Heavy Vehicle Service and Maintenance Technician level 3 (ST0068\AP02) In addition, Volvo holds an event where you and your family will be invited to a special graduation day to receive your certificates and possibly a special merit award at the end of your apprenticeship. https://www.walesandwestusedtrucks.co.uk/page/6/about-us #INDAUTOTraining to be Provided

Training is delivered in the workplace and on block release to Remit’s Automotive Academy in Derby. There are a total of 18 x 1 week blocks over the 32 month programme. The costs of hotel accommodation, food and travel are met by the employer and there will be no cost to you. You will also receive 1-2-1 support from your Development Coach to help you achieve: • IMI Heavy Vehicle Service and Maintenance Technician Level 3 • Functional Skills Level 2 in English & Maths (if required)

Electrical Engineer Lead
Permanent
Bridgewater

Responsibilities
The main responsibility is to support the Electrical Lead in discharging their delivery duties. The Electrical Engineer will be responsible for:

• Keep up to date the Electrical Scope of BTSC contract HK8010 with the support of quality team
• Supporting the design delivery process including participating in gate reviews i.e. HO1, HO3
• Identifying and assessing Risks, Critical Issues and Hot Spots that may impact the MEH Programme delivery.
• Supporting the process of resolution of decoupling and final value data

Providing support to the Technical Lead:

• Manage of works information instructed under their scope.
• Review and acceptance of contract construction documentation as required by surveillance matrix.
• Ensuring all necessary documentation has been identified, authored, and approved prior to start of construction.
• Responsibility Analysis of electrical discipline scope gap ahead the construction sequence.
• IIM Team support
• Supporting IIM Building Leads in preparation of work packs, issue resolution and closure of control gates pre-construction
• Follow the site progression of the check Sheet completion and update them if needed following quality feedback.
• Commissioning interface
• Review of CTP, need meticulous analyse, link to site preparation activities.
• Technical review of the CND (Connecting Diagram) makes by the Responsible Designers:
• Consistencies with Cable list
• Consistencies with I/O I&C signal
• Consistencies with Supplier documents

Knowledge

• Track record of delivering technical expertise in projects within a technically complex and dynamic environment, whilst ensuring high levels of safety, security and environmental responsibility, ideally within the Nuclear Energy sector or similar regulated environment.
• Demonstrable awareness of integrated management system and the different policies, procedures, standards and documents applicable to technical and contractual management.
• Demonstrate significant expertise in relevant technical discipline
• Experience of successfully engaging, managing and influencing groups of stakeholders and facilitating issues resolution.
• Good presentation, influencing and facilitation skills. Excellent communication and organisational skills, able to develop relationships and maintain effective networks.
• Meticulous and rigorous approach to engineering to achieve high professional standards;
• Proven ability to successfully deliver engineering safely to the correct quality, time and cost in a fast paced, schedule driven environment;
• Ability to work autonomously but with awareness of own limitations;
• Knowledge of contractual and commercial mechanisms.
• Strong numerical and analytical skills.
• Understanding of PWR/EPR design and experience in PWR/EPR construction.
• Working knowledge of French language an advantage.
• Degree and chartered status in an engineering, construction or other related field.
• Knowledge of CDM Regulations.

If interested in the role, please contact me at moeez.muhammed@servicecare.org.uk