Total 34 job vacancies by urbanbubble

Role overview

We're searching for a Senior Leisure Attendant to join our team in Manchester!




As a Senior Leisure Attendant, you will be responsible for managing and maintaining the leisure services in the development,
including swimming pool supervision, plant room operations, changing room and gym cleaning, whilst maintaining exceptional service
and standards!




What benefits do we offer?

* We offer enhanced family leave policies, medicash, cycle to work scheme, enhanced sick pay, and much much more.
* We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you
deserve to celebrate special moments with your loved ones. Family always comes first at ub!




What will you do?

Supervise the security and safety of the residents ensuring enjoyment in all areas of the leisure facilities.

Comply with the wet leisure PSOP (Pool Safety Operating Procedures) at all times.

React effectively to any emergencies following the PSOP and RLSS (Pool Lifeguard Qualification) guidance.

Carry out daily Health and safety inspections of the wet leisure areas.

Complete legal and preventative maintenance of the plant room including water testing, backwashing and chemical handling.

Ensure a high level of cleanliness and hygiene is maintained at all times.

Pro-actively deal with any maintenance and problems identified. To fix, repair, maintain or clean any area or problem if able to
do so (i.e. light bulb changes).

Assist in the opening and closing of the leisure facility whilst maintaining high security.

Be responsible for leisure attendant rotas

Track stock levels and keep accurate stock management records

Handle general enquiries, queries and complaints from residents in a professional manner.

Monitor the swimming pool CCTV and emergency alarm systems at all times.

Be responsible for personal safety by following the safe systems of work set in place.




What are we looking for?
Essential:

* NPLQ Qualification or RLSS Qualification
* Customer Service experience
* Previous work as a Lifeguard.
* Have an understanding of plant room operations.
* Excellent customer service skills, including dealing with difficult situations.
* Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases
or booking systems.



Desirable:

* First Aid trained
* Pool plant operations level 2
* Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases
or booking systems.



We’re not your usual property company. We’re the North West’s leading property managing agent.
At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for
bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst
unleashing your true potential. So, what do you say – interested?




urbanbubble requires people who are professional, hardworking, innovative, passionate; who are effective in their roles and who
truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any
additional support you may need during the recruitment process.

Role overview

We’re searching for an incredible Customer Service Executive - Property (Assistant Property Manager) to join our team! You will
act as the first point of contact for the team’s enquiries in a fast paced, reactive environment, ensuring a first class
experience is delivered.

What do we offer?

• We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers
Friday, enhanced sick pay, study support, cash plan and much much more!

• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that
you deserve to celebrate special moments with your loved ones. Family always comes first at ub!




What will you do?

Property Management

• To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with
budgets, service level agreements and regulatory requirements

• To act as the first line for all customers, dealing calmly and confidently with reactive issues, following them through to
resolution (or escalating as appropriate).

• To receive, review and feedback key concerns from weekly property inspections carried out by onsite staff, with the
appropriate follow-up.

• To work in partnership with the PM in the delivery of day-to-day planned, reactive and cyclical maintenance and any works,
acting as the daily point of contact for contractors.

• To support residents on site with their queries such as noise and ASB complaints, seeing issues through to resolution,
liaising with third parties as required.

• To co-ordinate the processing of insurance claims in a timely manner.

• To effectively manage the site service schedule and planned maintenance schedule in line with required works and statutory
compliance requirements.

• To ensure all sites as well as residents/contractors/landlords are compliant with statutory and contractual obligations
including RICs, TPI as well as all compliance and Health and Safety regulations

• To support key processes such as section 20’s, with oversight of enquiries such as contract renewals, utility renewals,
insurance claims and renewals, H&S reports and accompanying actions.

• To provide information for Management Information Packs and work with the Legal and Compliance team for Leaseholders and
Solicitors prior to the sale of a leasehold property, responding to customer enquiries as required.




Customer Partnership

• To build and maintain client relationships to develop strong and lasting partnerships and loyalty, with high levels of
quantifiable customer satisfaction.

• To liaise with tenants, landlords, directors, contractors and other parties to ensure all services are delivered to the
highest standards and expectations are fully met.




Financial Management

• To manage all works and spends in line with budget, maintaining close oversight and control.




What are we looking for?

• Experience working within a fast paced customer service environment

• Residential property management experience is hugely advantageous, but not essential.

• ARLA qualification (desirable)

• Knowledge of principles of customer service excellence.

• Strong organisation skills and the ability to manage multiple and often conflicting deadlines.




We’re not your usual property company. We’re the North West’s leading property managing agent!




At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for
bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst
unleashing your true potential.

So, what do you say – interested?




Don’t meet every single requirement? Don’t count yourself out just yet. Studies have shown some individuals are less likely to
apply to jobs unless they meet every single qualification. At ub we are dedicated to building a diverse workplace based on merit,
great work ethics, and character.




So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job
description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. We are an equal
opportunity employer so we invite applicants to contact us to identify any additional support you may need during the recruitment
process.




Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!

Role overview

We have a really exciting opportunity for an incredible Community Manager to join the team working across 2 of our luxury
Residential sites in Manchester; Oxygen and Victoria House!


Thekey objective of this role is to ensure the team provides a high standard ofservice to residents alongside an efficient
administration of leaseholdservices. You will be responsible for our brand new fivestar development in the heart of Manchester
City Centre, focusing on buildingcommunity engagement amongst resident’s whist maintaining a safe and complaintbuilding.



Ifthis fantastic position is for you, continue reading on and apply now to beapart of an organisation that truly believes that our
people should be at theheart of all our decisions!



Whatdo we offer?

* We offer a basic annual salary of up to £32,000 & amazing benefits: enhanced family leave policies, cycle to work scheme,
season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more
* We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you
deserve to celebrate special moments with your loved ones. Family always comes first at ub!




Whatwill you do?




* To oversee the delivery of all aspects of the Property Management Agreement (PMA), ensuring that key time frames and client
commitments are fully met.
* Responsible for residential leaseholders and to ensure the day-to-day onsite management complies with the statutory and
contractual requirements of the lease.
* To prepare and deliver an annual service charge in line with the lease structure, with management of the Monthly expenditure,
debt recovery and contractor payments approvals
* Deliver weekly, monthly and quarterly client reporting on performance and operational budget management.
* Implement and fully support an engagement strategy that includes resident communication and events as well as feedback and
satisfaction levels.
* To ensure site as well as residents/contractors/landlords are compliant with statutory and contractual obligations including
RICS, ARMA and HSE
* Responsible for the Health and Safety building compliance, working alongside the Facilities Manager to oversee the PPM
schedule, maintenance and HSE legislation.
* To act as a role model for the values and key behaviours across the organisation and to promote peak performance through
effective people management, embracing the one-to-one and review process.
* Being the first point of contact for all complaints/feedback taking a proactive approach to resolve where feasible
* Deliver a strong sense of community within the building by fostering resident interaction on-line (e.g. via social media) or
through hosting events.
* Deliver all KPI’s through effective operational management and deliver the highest possible standards in line with Service
Level Agreements.
* Maintain optimum staff retention and employee satisfaction through objective setting, one to one’s, personal development, team
meetings and performance reviews.



Whatare we looking for?

* Strong experience within the property management arena, having managed a luxury building of a similar size
* Knowledge of service charge budgets, Landlord & Tenant Law and an awareness and understanding of building safety, fire safety
and health & safety risk management relevant to residential buildings
* Experience leading on-site teams
* Strong customer service, including negotiation skills and dealing with difficult situations.
* Ability to manage multiple and on occasions conflicting deadlines and support the team to prioritise work, within a busy
environment.
* Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases
or booking systems, (training on in house systems will be provided).




Desirable:

* Health and Safety qualification
* IRPM Level 3 qualification or be willing to work towards



We’renot your usual property company!

Aturbanbubble, we’re redefining the way properties are run through communitybuilding, customer care, and innovation. Thanks to our
team, that deliversoutstanding customer experiences, we’re proud to serve 14,000 residents andgrowing. We’re looking for bold,
ambitious, resourceful team members to manageand create communities. We want to unlimit what our customers expect,
whilstunleashing your true potential.



So,what do you say – interested?



Applynow and join a fantastic organisation that truly believe that our people shouldbe at the heart of all our decisions!



Weare an equal opportunity employer, and invite applicants to contact us toidentify any additional support you may need during the
recruitment process.

Role overview

We're searching for an incredible Property Manager to join the team!

As Property Manager you will deliver a first class service to residential leasehold properties in accordance with RICS and ARMA-Q.
Leading by example, you will support the team in promoting the highest standards of service delivery and customer service.




What do we offer?

• Hybrid policy

• We offer amazing benefits such as salary up to 40K, enhanced family leave policies, cycle to work scheme, season ticket loan,
Pet lovers Friday, enhanced sick pay, study support and much much more.

• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you
deserve to celebrate special moments with your loved ones. Family always comes first at ub.




What will you do?




* Ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with budgets,
service level agreements and regulatory requirements.
* Plan, execute and deliver all aspects of the Property Management Schedule (PMS), ensuring that key time scales and customer
commitments are fully met.
* Oversee delivery of planned, cyclical and reactive maintenance, through engagement with our preferred contractors and suppliers
for specific works.
* Deliver a schedule of site visits, including formal monthly and quarterly property assessments together with maintaining an
informal presence, following through actions to completion.
* Ensure all sites as well as residents/contractors/landlords are compliant with statutory and contractual obligations including
RICS, ARMA-Q as well as all compliance and Health and Safety regulations
* Manage key processes such as section 20’s, with oversight of enquiries such as contract renewals, utility renewals, insurance
claims and renewals, Health and Safety reports and accompanying actions.
* Verify Management Information Packs for Leaseholders and Solicitors prior to the sale of a leasehold property and to provide
support and knowledge to the Legal and Compliance team in completing the information packs and responding to customer
enquiries.
* Ensure insurance claims are processed correctly and in a timely manner.
* Build and maintain client relationships to develop strong and lasting partnerships and loyalty, with high levels of
quantifiable customer satisfaction.
* Liaise with tenants, landlords, directors, contractors and other parties to ensure all services are delivered to the highest
standard and expectations are fully met.
* Act as the face of urbanbubble attending management meetings, AGMs and facilitate customer forums - managing logistic and the
information to be shared. Encourage positive attendance and circulate minutes within SLAs.
* Ensure works and all services are delivered against budget, managing purchase orders, invoices, contracts and any associated
financial administration.
* Contribute to effective financial management, producing service charge budgets or carrying out periodic spend v’s budget
reviews.
* Recruit, develop and retain talent, promoting peak performance through effective management of all elements of the employee
lifecycle.
* Identify and meet individual learning needs, acting as coach and mentor.




What we are looking for?




* Experience managing high-rise Residential buildings
* Experience managing AMC Cladding projects
* Knowledgeable in relevant regulations, legislation, guidance and best practice. Able to apply knowledge practically day-to-day,
for example in terms of RICs, ARMA-Q and H&S legislation.
* Ability to manage multiple deadlines and support the team to prioritise work, within a busy environment.
* Effective analytical and decision-making skills.
* Ability to work independently and on own initiative, whilst respecting internal policies and external legislation and
regulation.
* Effective people management and delegation skills.
* Customer service skills
* Industry specific knowledge, built up through experience of residential property management.
* First-class communication skills, both verbal and written, together with strong listening skills.
* AIRPM qualification (preferred)




We’re not your usual property company!

At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for
bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst
unleashing your true potential.

So, what do you say – interested?




Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!

We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during
the recruitment process.

Role overview

We’re searching for an incredible Customer Service Executive - Property (Assistant Property Manager) to join our team on a fixed
term 12 month contract! You will act as the first point of contact for the team’s enquiries in a fast paced, reactive environment,
ensuring a first class experience is delivered.

What do we offer?

• We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers
Friday, enhanced sick pay, study support, cash plan and much much more!

• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that
you deserve to celebrate special moments with your loved ones. Family always comes first at ub!




What will you do?

Property Management

• To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with
budgets, service level agreements and regulatory requirements

• To act as the first line for all customers, dealing calmly and confidently with reactive issues, following them through to
resolution (or escalating as appropriate).

• To receive, review and feedback key concerns from weekly property inspections carried out by onsite staff, with the
appropriate follow-up.

• To work in partnership with the PM in the delivery of day-to-day planned, reactive and cyclical maintenance and any works,
acting as the daily point of contact for contractors.

• To support residents on site with their queries such as noise and ASB complaints, seeing issues through to resolution,
liaising with third parties as required.

• To co-ordinate the processing of insurance claims in a timely manner.

• To effectively manage the site service schedule and planned maintenance schedule in line with required works and statutory
compliance requirements.

• To ensure all sites as well as residents/contractors/landlords are compliant with statutory and contractual obligations
including RICs, TPI as well as all compliance and Health and Safety regulations

• To support key processes such as section 20’s, with oversight of enquiries such as contract renewals, utility renewals,
insurance claims and renewals, H&S reports and accompanying actions.

• To provide information for Management Information Packs and work with the Legal and Compliance team for Leaseholders and
Solicitors prior to the sale of a leasehold property, responding to customer enquiries as required.




Customer Partnership

• To build and maintain client relationships to develop strong and lasting partnerships and loyalty, with high levels of
quantifiable customer satisfaction.

• To liaise with tenants, landlords, directors, contractors and other parties to ensure all services are delivered to the
highest standards and expectations are fully met.




Financial Management

• To manage all works and spends in line with budget, maintaining close oversight and control.




What are we looking for?

• Experience working within a fast paced customer service environment

• Residential property management experience is hugely advantageous, but not essential.

• ARLA qualification (desirable)

• Knowledge of principles of customer service excellence.

• Strong organisation skills and the ability to manage multiple and often conflicting deadlines.




We’re not your usual property company. We’re the North West’s leading property managing agent!




At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for
bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst
unleashing your true potential.

So, what do you say – interested?




Don’t meet every single requirement? Don’t count yourself out just yet. Studies have shown some individuals are less likely to
apply to jobs unless they meet every single qualification. At ub we are dedicated to building a diverse workplace based on merit,
great work ethics, and character.




So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job
description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. We are an equal
opportunity employer so we invite applicants to contact us to identify any additional support you may need during the recruitment
process.




Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!

Role overview

We’re searching for an incredible Assistant Property Manager. You will act as the first point of contact for the team’s enquiries
in a fast paced, reactive environment, ensuring a first class experience is delivered.




What do we offer?

• We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers
Friday, enhanced sick pay, study support, cash plan and much much more!

• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that
you deserve to celebrate special moments with your loved ones. Family always comes first at ub!




What will you do?

Property Management

• To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with
budgets, service level agreements and regulatory requirements

• To act as the first line for all customers, dealing calmly and confidently with reactive issues, following them through to
resolution (or escalating as appropriate).

• To receive, review and feedback key concerns from weekly property inspections carried out by onsite staff, with the
appropriate follow-up.

• To work in partnership with the PM in the delivery of day-to-day planned, reactive and cyclical maintenance and any works,
acting as the daily point of contact for contractors.

• To support residents on site with their queries such as noise and ASB complaints, seeing issues through to resolution,
liaising with third parties as required.

• To co-ordinate the processing of insurance claims in a timely manner.

• To effectively manage the site service schedule and planned maintenance schedule in line with required works and statutory
compliance requirements.

• To ensure all sites as well as residents/contractors/landlords are compliant with statutory and contractual obligations
including RICs, TPI as well as all compliance and Health and Safety regulations

• To support key processes such as section 20’s, with oversight of enquiries such as contract renewals, utility renewals,
insurance claims and renewals, H&S reports and accompanying actions.

• To provide information for Management Information Packs and work with the Legal and Compliance team for Leaseholders and
Solicitors prior to the sale of a leasehold property, responding to customer enquiries as required.




Customer Partnership

• To build and maintain client relationships to develop strong and lasting partnerships and loyalty, with high levels of
quantifiable customer satisfaction.

• To liaise with tenants, landlords, directors, contractors and other parties to ensure all services are delivered to the
highest standards and expectations are fully met.




Financial Management

• To manage all works and spends in line with budget, maintaining close oversight and control.




What are we looking for?

• Experience working within a fast paced customer service environment

• Residential property management experience is hugely advantageous, but not essential.

• ARLA qualification (desirable)

• Knowledge of principles of customer service excellence.

• Strong organisation skills and the ability to manage multiple and often conflicting deadlines.




We’re not your usual property company. We’re the North West’s leading property managing agent!




At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for
bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst
unleashing your true potential.

So, what do you say – interested?




Don’t meet every single requirement? Don’t count yourself out just yet. Studies have shown some individuals are less likely to
apply to jobs unless they meet every single qualification. At ub we are dedicated to building a diverse workplace based on merit,
great work ethics, and character.




So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job
description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. We are an equal
opportunity employer so we invite applicants to contact us to identify any additional support you may need during the recruitment
process.




Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!

Role overview

We are looking for a Building Services Team Leader to support the delivery of on-site building services across our Residential
portfolio.

What do we offer?

* We offer amazing benefits such as a basic salary of up £35,000, enhanced family leave policies, cycle to work scheme, season
ticket loan, enhanced sick pay, and much much more!
* We also offer enhanced annual leave, including your birthday day off and a day off when you buy your house - we believe that
you deserve to celebrate special moments with your loved ones. Family always comes first at ub!




What will you do?

* You will lead a team of Building Services Assistants, ensuring the highest standards of service delivery across the whole
portfolio.

* You will provide effective leadership, fostering a culture of excellence, collaboration, and continuous improvement.

* Support the delivery of on-site building services, ensuring our properties are well maintained, and fully complaint with all
applicable regulations.
* Ensure delivery of timely and consistently on-site building compliance management.
* Support the Building Services Assistants to adapt their services to suit the needs of each individual property, ensuring all
communal areas are clean, well presented and free of hazards at all times.
* Ensure the team complies with all relevant procedures and that service delivery is the same high standard at all developments.
* Ensure clear objectives, work standards, aims and goals are in place for the whole team.
* Work in partnership with colleagues across the department to ensure service delivery is provided in accordance with the
Management Agreement.

* Robustly manage compliance with all statutory compliance and testing, promptly flagging any risks or areas of concern to the
Building Services Manager.

* Ensure consistent standards are set across the whole portfolio for all work completed by the Building Services Assistants
which will include, but will not be limited to statutory compliance, cleaning, minor repairs, gardening, refuse and recycling
maintenance.

* Ensure staffing levels are adequate, and that cover is arranged for holidays and absences, without reduction in the quality of
site services.

* Ensure meter readings are taken and recorded monthly on all sites.

* Maintain accurate and complete fire and health and safety compliance records at each property, carrying out regular spot
checks to ensure complete compliance.




What are we looking for?

* Proven experience of delivering high quality building services, ideally in high-rise residential buildings.

* A good working knowledge of Building Safety Act 2022, Fire Safety Act 2021, and all applicable legislation and regulations
relating to residential buildings

* Strong communication, influencing, and relationship-building skills.

* Proactive approach and the ability to work in a dynamic environment.

* High levels of energy, enthusiasm, and passion for personal and team development.

* Membership of the Institute of Work and Facilities Management (Desirable)

* IOSH Level 6 (Desirable)




We’re not your usual property company. We’re the North West’s leading property managing agent.

At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for
bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst
unleashing your true potential. So, what do you say – interested?




We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during
the recruitment process.




urbanbubble requires people who are professional, hardworking, innovative, passionate; who are effective in their roles and who
truly engage with the customer.

Role overview

We're searching for an incredible Property Manager on a 12 Month FTC!

As Property Manager you will lead a property team in delivering a first class service to residential properties in accordance with
RICS and TPI. Leading by example to your team in promoting the highest standards of service delivery and customer service.

What do we offer?

• We have just launched our amazing hybrid policy so there will be flexible between working from home, from your sites and working
in our Manchester office.

• We offer amazing benefits such as salary up to 40K, enhanced family leave policies, cycle to work scheme, season ticket loan,
Pet lovers Friday, enhanced sick pay, study support and much much more.

• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you
deserve to celebrate special moments with your loved ones. Family always comes first at ub.




Responsibilities

Property Management:

•To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with
budgets, service level agreements and regulatory requirements.

•To plan, execute and deliver all aspects of the Property Management Schedule (PMS), ensuring that key time scales and customer
commitments are fully met.

•To oversee delivery of planned, cyclical and reactive maintenance, through engagement with our preferred contractors and
suppliers for specific works.

•To deliver a schedule of site visits, including formal monthly and quarterly property assessments together with maintaining an
informal presence, following through actions to completion.

•To ensure all sites as well as residents/contractors/landlords are compliant with statutory and contractual obligations including
RICS, TPI as well as all compliance and Health and Safety regulations

•To manage key processes such as section 20’s, with oversight of enquiries such as contract renewals, utility renewals, insurance
claims and renewals, Health and Safety reports and accompanying actions.

•To verify Management Information Packs for Leaseholders and Solicitors prior to the sale of a leasehold property and to provide
support and knowledge to the Legal and Compliance team in completing the information packs and responding to customer enquiries.

•To ensure insurance claims are processed correctly and in a timely manner.




Customer Partnership

•To build and maintain client relationships to develop strong and lasting partnerships and loyalty, with high levels of
quantifiable customer satisfaction.

•To liaise with tenants, landlords, directors, contractors and other parties to ensure all services are delivered to the highest
standard and expectations are fully met.

•To act as the face of urbanbubble attending management meetings, AGMs and facilitate customer forums - managing logistic and the
information to be shared. Encourage positive attendance and circulate minutes within SLAs.




Financial and Data Management

•To ensure works and all services are delivered against budget, managing purchase orders, invoices, contracts and any associated
financial administration.

•To contribute to effective financial management, producing service charge budgets or carrying out periodic spend v’s budget
reviews.




People Management

•To recruit, develop and retain talent, promoting peak performance through effective management of all elements of the employee
lifecycle.

•To identify and meet individual learning needs, acting as coach and mentor.




What we are looking for?

•First-class communication skills, both verbal and written, together with strong listening skills.

•Strong Leasehold experience is essential

•Ability to manage multiple deadlines and support the team to prioritise work, within a busy environment.

•Effective analytical and decision-making skills.

•Ability to work independently and on own initiative, whilst respecting internal policies and external legislation and regulation.

•Effective people management and delegation skills.

•Customer service skills

•Industry specific knowledge, built up through experience of residential property management.

•Knowledgeable in relevant regulations, legislation, guidance and best practice. Able to apply knowledge practically day-to-day,
for example in terms of RICs, TPI and H&S legislation.

•TPI qualification (preferred)




We’re not your usual property company!

At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for
bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst
unleashing your true potential.

So, what do you say – interested?




Don’t meet every single requirement? Don’t count yourself out just yet. Studies have shown some individuals are less likely to
apply to jobs unless they meet every single qualification. At ub we are dedicated to building a diverse workplace based on merit,
great work ethics, and character.




So if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job
description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. We are an equal
opportunity employer so we invite applicants to contact us to identify any additional support you may need during the recruitment
process.




Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!

Role overview

Role Summary:
Responsible for attending a portfolio of properties to asses and report on their condition to create accurate reports. You will
be required to take photos of properties to support your assessment and clearly dictate your findings to enable an inspection
report to be created for the tenants and landlords involved. This role is full time, Monday – Friday with some travel to sites
within 1 hour radius of Manchester.




Responsibilities for the Inventory Clerk will be:

* Visiting and inspecting residential properties for both inventories and check out reports
* Booking in check out inspections with residents in a timely manner
* Negotiating deposit deductions with residents and landlords
* Taking clear photographs within the properties
* Taking meter readings and key listing for the property
* Report maintenance issues identified to relevant property manager
* Notify utility providers of meter readings upon tenant move in and move out
* Notify local council upon tenants move in and move out



The ideal candidate will have/be:

* Excellent communication skills
* Full, UK clean driving licence and car
* Highly organisation with diary management
* Team player
* Previous experience working in a fast paced environment
* Impressive attention to detail
* High level of customer service skills
* Previous experience working within property industry (desirable)



urbanbubble requires people who are professional, hardworking, innovative, and passionate and who are effective in their roles and
who truly engage with the customer.



If you believe you are the right candidate for the role as our Inventory Clerk, then apply asap. We’d love to hear from you!

Role overview

We’re searching for an incredible Resident Engagement Coordinator for our residential communities across the UK!




Our Resident Engagement Coordinator plays a key role by providing administrative support to the team by ensuring that all our
outgoing communication is spot on and in line with our values. We're looking for someone who can assist in delivering a comms
schedule (both internally and externally) and helps us develop and maintain a new high standard when it comes to all things
communication! Ensuring that all resident communications are compliant, and that continuous improvement projects within the
department are carried out to enhance the customer journey will be area in which you can shine!




What do we offer?

• We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers
Friday, enhanced sick pay, study support and much much more.

• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that
you deserve to celebrate special moments with your loved ones. Family always comes first at ub!




What will you do?

• Ensure communications issued to customers are effective, written in the correct tone of voice, are issued within agreed
timescale via all appropriate communication channels

• Assist the Director of Residential to develop central communications timelines across Residential, to include an annual
internal and external communications schedule, which is regularly reviewed, amended and updated

• Develop and maintain templates for standard letters across the Department , including App content and mandatory information
requirements, proactively promoting the use of these templates

• Ensuring a consistent tone of voice is used in all outgoing communications across the Department ,educating teams on best
practice

• To work with the Residential Management Team to develop and maintain a communications Library to be used across Department

• Support continuous improvement projects within the Department to enhance the customer journey

• Work with all internal stakeholders to ensure communications are distributed effectively, and in line with data/legal
requirements

• Work alongside our key stakeholders to understand communication requirements within their business areas

• Working closely with the data team to ensure relevant guidelines are met in relation to data protection requirements, and
performing regular data cleanses of the Residential database




If you have excellent written and verbal communication skills, strong organisational skills and are experienced in working in a
fast paced environment then read on!

What are we looking for?

• A fast learner with a passion for continuous improvement

• A positive can do attitude alongside being friendly and courteous

• Passion and dependability

• A great team player who can work on their own initiative




We’re not your usual property company. We’re the North West’s leading property managing agent.

At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for
bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst
unleashing your true potential.




So, what do you say – interested?




Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!

Role overview

We have a fantastic opportunity for an experienced individual to join the team as an IT Infrastructure Engineer!




It's an exciting time for urbanbubble, as we embark on a large scale digital transformation project. If you are someone who loves
supporting IT Infrastructure including core Microsoft Services, learning new systems and delivering a first class customer
service, this may be the role for you!




What do we offer?

* £29,000 - £36,000 per annum
* We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday,
enhanced sick pay, study support and much much more.
* We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you
deserve to celebrate special moments with your loved ones. Family always comes first at ub!

What will you do?




* Provide second and third line support via phone, email, remote or face-to-face,
* Ensure accurate records are kept on actions taken within the ticket management system.
* Compliance with associated policies, processes, and procedures
* Support of Microsoft 365 platform, including Intune, Microsoft Defender, and Azure AD.
* Supporting Audio Visual / Meeting Room Technology.
* Manage escalated tickets from other team members.
* Support business growth with system expertise and helpdesk support to ensure new business initiatives.
* Provide coaching and mentoring to junior team members.
* Management of Service desk processes such as leavers, new starters, and movers.
* Participate in deployment and implementation of IT projects




What we are looking for?

* Experience in a second line support role

* Someone who is innovative with an ability to comprehend and work effectively on technical issues.
* Great energy and resilience with ability to prosper in fast-paced environment.
* Good focus on quality of output and attention to detail
* Professional and Customer Focus (mainly internal customers)
* Respects Confidentiality of Data Self-motivated and positive individual with 'can-do’ attitude




Technical skills required:

* Windows 10/11
* Windows Server 2016, 2019, 2022
* Active Directory (On-premise / Azure AD)
* Azure AD DS
* SAML SSO
* Office 365
* Group Policy (Including AppLocker)
* Intune
* Windows Defender
* BitLocker
* Mobile device management, security and compliance
* Networking (TCP/IP, DNS, DHCP, VPN, VLAN, Wi-Fi)
* PowerShell
* SQL Server Administration
* SharePoint Online
* Exchange Online
* SCCM
* Teams
* Citrix
* VoIP
* DFS
* Virtualization (Hyper-V)
* Backup technologies (e.g., Veeam, Acronis)
* Antivirus (e.g., Windows Defender, ESET)
* Service Desk (e.g. Halo, ServiceNow)




Desirable qualifications:

* ITIL
* CompTIA A+ / Network+
* Cisco CCNA
* Microsoft Certifications (Windows Server or Desktop)




We’re not your usual property company. We’re the North West’s leading property managing agent. At urbanbubble, we’re redefining
the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers
outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious,
resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your
true potential. So, what do you say – interested?




Apply now to join a fantastic organisation that truly believes that our people should be at the heart of all our decisions.




urbanbubble requires people who are professional, hardworking, innovative, and passionate; who are effective in their roles, and
who truly engage with the customer.

We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during
the recruitment process.

Role overview

We have a really exciting opportunity for an incredible Community Manager to join the team working across 3 of our luxury
Residential sites in Manchester; Blackfriars, Fifty5ive Queen Street & Burlington Square!


Thekey objective of this role is to ensure the team provides a high standard ofservice to residents alongside an efficient
administration of leaseholdservices in support of 876 units. You will be responsible for our incredible developments in the heart
of Manchester City Centre, focusing on buildingcommunity engagement amongst resident’s whist maintaining a safe and
complaintbuilding.



Ifthis fantastic position is for you, continue reading on and apply now to beapart of an organisation that truly believes that our
people should be at theheart of all our decisions!



Whatdo we offer?

* We offer a basic annual salary of up to £42,000 & amazing benefits: enhanced family leave policies, cycle to work scheme,
season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more
* We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you
deserve to celebrate special moments with your loved ones. Family always comes first at ub!




Whatwill you do?




* To oversee the delivery of all aspects of the Property Management Agreement (PMA), ensuring that key time frames and client
commitments are fully met.
* Responsible for residential leaseholders and to ensure the day-to-day onsite management complies with the statutory and
contractual requirements of the lease.
* To prepare and deliver an annual service charge in line with the lease structure, with management of the Monthly expenditure,
debt recovery and contractor payments approvals
* Deliver weekly, monthly and quarterly client reporting on performance and operational budget management.
* Implement and fully support an engagement strategy that includes resident communication and events as well as feedback and
satisfaction levels.
* To ensure site as well as residents/contractors/landlords are compliant with statutory and contractual obligations including
RICS, ARMA and HSE
* Responsible for the Health and Safety building compliance, working alongside the Facilities Manager to oversee the PPM
schedule, maintenance and HSE legislation.
* To act as a role model for the values and key behaviours across the organisation and to promote peak performance through
effective people management, embracing the one-to-one and review process.
* Being the first point of contact for all complaints/feedback taking a proactive approach to resolve where feasible
* Deliver a strong sense of community within the building by fostering resident interaction on-line (e.g. via social media) or
through hosting events.
* Deliver all KPI’s through effective operational management and deliver the highest possible standards in line with Service
Level Agreements.
* Maintain optimum staff retention and employee satisfaction through objective setting, one to one’s, personal development, team
meetings and performance reviews.



Whatare we looking for?

* Strong experience within the property management arena, having managed a luxury building of a similar size
* Knowledge of service charge budgets, Landlord & Tenant Law and an awareness and understanding of building safety, fire safety
and health & safety risk management relevant to residential buildings
* Experience leading on-site teams
* Strong customer service, including negotiation skills and dealing with difficult situations.
* Ability to manage multiple and on occasions conflicting deadlines and support the team to prioritise work, within a busy
environment.
* Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases
or booking systems, (training on in house systems will be provided).




Desirable:

* Health and Safety qualification
* IRPM Level 3 qualification or be willing to work towards



We’renot your usual property company!

Aturbanbubble, we’re redefining the way properties are run through communitybuilding, customer care, and innovation. Thanks to our
team, that deliversoutstanding customer experiences, we’re proud to serve 14,000 residents andgrowing. We’re looking for bold,
ambitious, resourceful team members to manageand create communities. We want to unlimit what our customers expect,
whilstunleashing your true potential.



So,what do you say – interested?



Applynow and join a fantastic organisation that truly believe that our people shouldbe at the heart of all our decisions!



Weare an equal opportunity employer, and invite applicants to contact us toidentify any additional support you may need during the
recruitment process.

Role overview

We have a really exciting opportunity for an incredible Residential Block Manager (Community Manager) to join the team working
across 3 of our luxury Residential sites in Manchester; Blackfriars, Fifty5ive Queen Street & Burlington Square!


Thekey objective of this role is to ensure the team provides a high standard ofservice to residents alongside an efficient
administration of leaseholdservices in support of 876 units. You will be responsible for our incredible developments in the heart
of Manchester City Centre, focusing on buildingcommunity engagement amongst resident’s whist maintaining a safe and
complaintbuilding.



Ifthis fantastic position is for you, continue reading on and apply now to beapart of an organisation that truly believes that our
people should be at theheart of all our decisions!



Whatdo we offer?

* We offer a basic annual salary of up to £42,000 & amazing benefits: enhanced family leave policies, cycle to work scheme,
season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more
* We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you
deserve to celebrate special moments with your loved ones. Family always comes first at ub!




Whatwill you do?




* To oversee the delivery of all aspects of the Property Management Agreement (PMA), ensuring that key time frames and client
commitments are fully met.
* Responsible for residential leaseholders and to ensure the day-to-day onsite management complies with the statutory and
contractual requirements of the lease.
* To prepare and deliver an annual service charge in line with the lease structure, with management of the Monthly expenditure,
debt recovery and contractor payments approvals
* Deliver weekly, monthly and quarterly client reporting on performance and operational budget management.
* Implement and fully support an engagement strategy that includes resident communication and events as well as feedback and
satisfaction levels.
* To ensure site as well as residents/contractors/landlords are compliant with statutory and contractual obligations including
RICS, ARMA and HSE
* Responsible for the Health and Safety building compliance, working alongside the Facilities Manager to oversee the PPM
schedule, maintenance and HSE legislation.
* To act as a role model for the values and key behaviours across the organisation and to promote peak performance through
effective people management, embracing the one-to-one and review process.
* Being the first point of contact for all complaints/feedback taking a proactive approach to resolve where feasible
* Deliver a strong sense of community within the building by fostering resident interaction on-line (e.g. via social media) or
through hosting events.
* Deliver all KPI’s through effective operational management and deliver the highest possible standards in line with Service
Level Agreements.
* Maintain optimum staff retention and employee satisfaction through objective setting, one to one’s, personal development, team
meetings and performance reviews.



Whatare we looking for?

* Strong experience within the property management arena, having managed a luxury building of a similar size
* Knowledge of service charge budgets, Landlord & Tenant Law and an awareness and understanding of building safety, fire safety
and health & safety risk management relevant to residential buildings
* Experience leading on-site teams
* Strong customer service, including negotiation skills and dealing with difficult situations.
* Ability to manage multiple and on occasions conflicting deadlines and support the team to prioritise work, within a busy
environment.
* Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases
or booking systems, (training on in house systems will be provided).




Desirable:

* Health and Safety qualification
* IRPM Level 3 qualification or be willing to work towards



We’renot your usual property company!

Aturbanbubble, we’re redefining the way properties are run through communitybuilding, customer care, and innovation. Thanks to our
team, that deliversoutstanding customer experiences, we’re proud to serve 14,000 residents andgrowing. We’re looking for bold,
ambitious, resourceful team members to manageand create communities. We want to unlimit what our customers expect,
whilstunleashing your true potential.



So,what do you say – interested?



Applynow and join a fantastic organisation that truly believe that our people shouldbe at the heart of all our decisions!



Weare an equal opportunity employer, and invite applicants to contact us toidentify any additional support you may need during the
recruitment process.

Role overview

We’re searching for an incredible Assistant Property Manager. You will act as the first point of contact for the team’s enquiries
in a fast paced, reactive environment, ensuring a first class experience is delivered.




What do we offer?

• We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers
Friday, enhanced sick pay, study support, cash plan and much much more!

• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that
you deserve to celebrate special moments with your loved ones. Family always comes first at ub!




What will you do?

Property Management

• To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with
budgets, service level agreements and regulatory requirements

• To act as the first line for all customers, dealing calmly and confidently with reactive issues, following them through to
resolution (or escalating as appropriate).

• To receive, review and feedback key concerns from weekly property inspections carried out by onsite staff, with the
appropriate follow-up.

• To work in partnership with the PM in the delivery of day-to-day planned, reactive and cyclical maintenance and any works,
acting as the daily point of contact for contractors.

• To support residents on site with their queries such as noise and ASB complaints, seeing issues through to resolution,
liaising with third parties as required.

• To co-ordinate the processing of insurance claims in a timely manner.

• To effectively manage the site service schedule and planned maintenance schedule in line with required works and statutory
compliance requirements.

• To ensure all sites as well as residents/contractors/landlords are compliant with statutory and contractual obligations
including RICs, TPI as well as all compliance and Health and Safety regulations

• To support key processes such as section 20’s, with oversight of enquiries such as contract renewals, utility renewals,
insurance claims and renewals, H&S reports and accompanying actions.

• To provide information for Management Information Packs and work with the Legal and Compliance team for Leaseholders and
Solicitors prior to the sale of a leasehold property, responding to customer enquiries as required.




Customer Partnership

• To build and maintain client relationships to develop strong and lasting partnerships and loyalty, with high levels of
quantifiable customer satisfaction.

• To liaise with tenants, landlords, directors, contractors and other parties to ensure all services are delivered to the
highest standards and expectations are fully met.




Financial Management

• To manage all works and spends in line with budget, maintaining close oversight and control.




What are we looking for?

• Experience working within a fast paced customer service environment

• Residential property management experience is hugely advantageous, but not essential.

• ARLA qualification (desirable)

• Knowledge of principles of customer service excellence.

• Strong organisation skills and the ability to manage multiple and often conflicting deadlines.




We’re not your usual property company. We’re the North West’s leading property managing agent!




At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for
bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst
unleashing your true potential.

So, what do you say – interested?




Don’t meet every single requirement? Don’t count yourself out just yet. Studies have shown some individuals are less likely to
apply to jobs unless they meet every single qualification. At ub we are dedicated to building a diverse workplace based on merit,
great work ethics, and character.




So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job
description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. We are an equal
opportunity employer so we invite applicants to contact us to identify any additional support you may need during the recruitment
process.




Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!

Role overview

We’re searching for an incredible Communications Executive!

We’re searching for an incredible Communications Executive to join the team to amplify our brand externally and engage our
incredible people across the urbanbubble portfolio! You’ll support the marketing team to deliver a best-in-class external presence
and, ultimately, help us proudly tell the stories of our incredible communities across the UK. You will also support our teams
internally with engaging comms that illustrate what it means to be a part of urbanbubble.



Want to know more?
“We are at an incredibly exciting stage of growth, with the creation of a brand new marketing and communications team. We have
built a huge amount of success and reputation within the industry - we now need to proudly tell our stories, showcase our brand
and people to the world. This really is an incredible opportunity to join an exciting business with an amazing culture, that truly
lives and breathes its values. You also get to work alongside incredible people and be a part of a highly creative marketing and
comms team where great ideas and seeing them come to life is our day to day."
Emma Sutton – Head of Marketing



What do we offer?

* This position can include hybrid working.
* We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday,
enhanced sick pay, study support and much much more.
* We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you
deserve to celebrate special moments with your loved ones. Family always comes first at ub!



Some examples of what you will be doing:

* Develop and implement the PR plan through writing engaging press releases, with the support of the Head of Marketing.
* Coordinate with the Social Media Executive and the wider business to create accurate and compelling external content.
* Manage media inquiries and coordinate responses across departments, maintaining a library of responses.
* Generate high-quality, creative, and engaging internal communications content by sourcing information, stories, and
contributions from all departments. Draft, write, edit, and coordinate material as needed.
* Support the Head of Marketing and Marketing Executive to develop, launch and maintain a company intranet, ensuring adherence to
editorial standards and content creation.
* Ensure all communications adhere to brand guidelines and tone of voice.



What are we looking for?

* Excellent oral and written communication skills
* A confident self-starter
* Passionate about fantastic writing
* Excellent time management skills
* Positive and can-do attitude and adaptable
* Proven track record of creating high standard written materials.



Desirable:

* Journalism degree or similar

* CIPR membership/qualification




We’re not your usual property company. We’re the North West’s leading property managing agent!



At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for
bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst
unleashing your true potential. So, what do you say – interested?



Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!

We are an equal opportunity employer and invite applicants to contact us to identify any additional support you may need during
the recruitment process.