Total 51 job vacancies by urbanbubble

Role overview

Community & Operations Manager

Up to £47,000

27 days annual leave (plus your birthday off!)




About Folk




Folk is a new co-living brand with big ambitions to transform the way people rent in cities. Many of us are living in flats and
homes that were designed for the needs of renters 100 years ago. We think it’s time to design a new way of renting, by renters,
for the needs of renters today.




We create homes that offer opportunities to connect with others, architect-designed spaces, next-level convenience, and a genuine
positive environmental and social impact. It’s a more stress free, sociable and sustainable way of renting.

Join us at the start of our journey and help us shape the future of city living.




The role

We’re looking for a personable and organised Community & Operations Manager in our newly opened co-living community, The Palm
House, in Harrow, North West London (only 15 minutes from London Euston). You will be responsible for the day-to-day operational
management, acting as the face of the development for the residents, managing the team and enhancing the overall resident
experience.

Ensuring the smooth running of the building and that all the resident services are carried out to a high standard and are
delivered timely is essential in this role. As one of our first team members, you’ll have the unique chance to shape the
experience, build the brand and make renting better. There is no template or playbook to help us get there, so we’re looking for
people that get excited by a new challenge (we won’t always know the answer, but we’ll figure it out). As the Community &
Operations Manager, it will be your job to lead to the team that accomplishes this.




What you’ll do

If you love delivering exceptional customer service, are a people person and are passionate about leading a team to deliver
outstanding operational performance and customer satisfaction, then this is the role for you. Below are your key responsibility
areas:

Property Management:

● To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with
budgets, service level agreements and regulatory requirements.

● Supporting the General Manager to implement all building processes that deliver an effective operation on site, an excellent
customer experience and align with Folk’s operational standards and comply with key regulations, including RICs, ARMA-Q and H&S.

● To deliver all aspects of the Property Management Schedule (PMS), ensuring that all objectives are met.

● To ensure that the buildings are properly resourced and serviced at all times, with any absences catered for in a cost
effective manner.

● To carry out monthly compliance inspections ensuring KPIs are achieved.

● To fully support the onsite team members, ensuring they are properly briefed with operational information.

● To ensure works and all services are delivered against budget, managing purchase orders, invoices, contracts and any
associated financial administration.

● Contribute to weekly, monthly and quarterly client reporting on lettings performance and operational budget management.




Resident Engagement:

● To act as the face for the development, supporting the team in engaging with residents to ensure that the highest levels of
customer care and service are maintained at all times.

● To implement and fully support an engagement strategy that includes resident communication and events as well as feedback and
satisfaction levels.




Health and Safety:

● To ensure Health and Safety policies and procedures are being properly implemented and a safe environment is provided for
residents and staff and keep systems up to date.

● To help oversee the delivery of all annual testing and training for our people to ensure total compliance, maintaining robust
records.




People Management:

● To act as a role model for the values and key behaviors across the organisation.

● To promote peak performance through proper objective setting, one to one’s, personal development, team meetings and
performance reviews.

● To ensure all policies and processes are adhered to and regulations respected, with accurate and timely work delivered by you
and members of your team.

● To oversee contractors and manage disputes on works, customer complaints and resolve any service issues with third parties,
in line with escalation procedures.

● To assist with the recruitment, training and developing of talent.







The ideal candidate will have:

● At least 3 years’ experience within the property management arena, preferably residential property.

● Significant experience of delivering excellent customer service and effective supplier management

● A good understanding of co-living and It’s benefits

● A people person and strong ability to build a rapport instantly

● A bias for action

● Excellent team management and communication skills

● Strong drive to achieve targets and objectives




What we offer:

● A basic annual salary of up to £47,000

● A role where no two days will be the same

● The opportunity to shape an exciting, fast growing brand

● Fantastic benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, enhanced sick pay, study
support and much much more.

● We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that
you deserve to celebrate special moments with your loved ones. Family always comes first at Folk




If you think you’re right for the role of Community & Operations Manager then apply now. We’re an equal opportunity employer, and
invite applicants to contact us to identify any additional support they might need during the recruitment process.

Role overview

We’re searching for an incredible Customer Service Executive - Property (Assistant Property Manager) to join our team! You will
act as the first point of contact for the team’s enquiries in a fast paced, reactive environment, ensuring a first class
experience is delivered.

What do we offer?

• We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers
Friday, enhanced sick pay, study support, cash plan and much much more!

• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that
you deserve to celebrate special moments with your loved ones. Family always comes first at ub!




What will you do?

Property Management

• To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with
budgets, service level agreements and regulatory requirements

• To act as the first line for all customers, dealing calmly and confidently with reactive issues, following them through to
resolution (or escalating as appropriate).

• To receive, review and feedback key concerns from weekly property inspections carried out by onsite staff, with the
appropriate follow-up.

• To work in partnership with the PM in the delivery of day-to-day planned, reactive and cyclical maintenance and any works,
acting as the daily point of contact for contractors.

• To support residents on site with their queries such as noise and ASB complaints, seeing issues through to resolution,
liaising with third parties as required.

• To co-ordinate the processing of insurance claims in a timely manner.

• To effectively manage the site service schedule and planned maintenance schedule in line with required works and statutory
compliance requirements.

• To ensure all sites as well as residents/contractors/landlords are compliant with statutory and contractual obligations
including RICs, TPI as well as all compliance and Health and Safety regulations

• To support key processes such as section 20’s, with oversight of enquiries such as contract renewals, utility renewals,
insurance claims and renewals, H&S reports and accompanying actions.

• To provide information for Management Information Packs and work with the Legal and Compliance team for Leaseholders and
Solicitors prior to the sale of a leasehold property, responding to customer enquiries as required.




Customer Partnership

• To build and maintain client relationships to develop strong and lasting partnerships and loyalty, with high levels of
quantifiable customer satisfaction.

• To liaise with tenants, landlords, directors, contractors and other parties to ensure all services are delivered to the
highest standards and expectations are fully met.




Financial Management

• To manage all works and spends in line with budget, maintaining close oversight and control.




What are we looking for?

• Experience working within a fast paced customer service environment

• Residential property management experience is hugely advantageous, but not essential.

• ARLA qualification (desirable)

• Knowledge of principles of customer service excellence.

• Strong organisation skills and the ability to manage multiple and often conflicting deadlines.




We’re not your usual property company. We’re the North West’s leading property managing agent!




At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for
bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst
unleashing your true potential.

So, what do you say – interested?




Don’t meet every single requirement? Don’t count yourself out just yet. Studies have shown some individuals are less likely to
apply to jobs unless they meet every single qualification. At ub we are dedicated to building a diverse workplace based on merit,
great work ethics, and character.




So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job
description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. We are an equal
opportunity employer so we invite applicants to contact us to identify any additional support you may need during the recruitment
process.




Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!

Role overview

We’re searching for an incredible Facilities Manager to join the team to support our new Build to Rent development, York & Elder
in Brighton!

In this role, you will be responsible for ensuring the development consistently meets all maintenance and health & safety
standards, and remains 100% compliant at all times whilst delivering exceptional customer service across both sites.


What do we offer?

- We offer amazing benefits such as a basic salary of up to £34,000 plus 10% bonus, enhanced family leave policies, cycle to work
scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.

- We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you
deserve to celebrate special moments with your loved ones. Family always comes first at ub!




What will you do?

* Oversee completion of daily reactive work orders
* Manage all aspects of the delivery of all planned maintenance
* Track building asset performance against design parameters to inform maintenance frequency and predictive maintenance
* Oversee tenancy fabric refresh works
* Keep all common and amenity spaces in good / safe condition
* Keep track of and schedule the annual statutory compliance register
* Provide timely MI reports to show ongoing compliance status
* Work closely with the central team on all site H&S inspections and audits.
* Ensure reports such as FRA’s, reportable incidents are recorded on the central database in a timely manner and in the agreed
format
* Work closely with the commercial team and General Manager to maintain operating spend in line with annual budget
* To act as a role model for the values and key behaviours across the organization
* To promote peak performance through effective people management, embracing the one-to-one and review process




What are we looking for?

* Comparable experience of managing similar properties
* M&E planning with a focus on statutory compliance
* Team supervisory experience
* Ability to build and develop relationships e.g. with external professionals, strategic relationships with contractors and
suppliers
* Good knowledge of residential building services
* Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases
or booking systems, (training on in house systems will be provided).




We’re not your usual property company. We’re the North West’s leading property managing agent!

At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for
bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst
unleashing your true potential.




So, what do you say – interested?




Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!

We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during
the recruitment process.

Role overview

We have a really exciting opportunity for an incredible Community Manager to join the team working across 2 of our luxury
Residential sites in Manchester; Oxygen and Victoria House!


Thekey objective of this role is to ensure the team provides a high standard ofservice to residents alongside an efficient
administration of leaseholdservices. You will be responsible for our brand new fivestar development in the heart of Manchester
City Centre, focusing on buildingcommunity engagement amongst resident’s whist maintaining a safe and complaintbuilding.



Ifthis fantastic position is for you, continue reading on and apply now to beapart of an organisation that truly believes that our
people should be at theheart of all our decisions!



Whatdo we offer?

* We offer a basic annual salary of up to £32,000 & amazing benefits: enhanced family leave policies, cycle to work scheme,
season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more
* We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you
deserve to celebrate special moments with your loved ones. Family always comes first at ub!




Whatwill you do?




* To oversee the delivery of all aspects of the Property Management Agreement (PMA), ensuring that key time frames and client
commitments are fully met.
* Responsible for residential leaseholders and to ensure the day-to-day onsite management complies with the statutory and
contractual requirements of the lease.
* To prepare and deliver an annual service charge in line with the lease structure, with management of the Monthly expenditure,
debt recovery and contractor payments approvals
* Deliver weekly, monthly and quarterly client reporting on performance and operational budget management.
* Implement and fully support an engagement strategy that includes resident communication and events as well as feedback and
satisfaction levels.
* To ensure site as well as residents/contractors/landlords are compliant with statutory and contractual obligations including
RICS, ARMA and HSE
* Responsible for the Health and Safety building compliance, working alongside the Facilities Manager to oversee the PPM
schedule, maintenance and HSE legislation.
* To act as a role model for the values and key behaviours across the organisation and to promote peak performance through
effective people management, embracing the one-to-one and review process.
* Being the first point of contact for all complaints/feedback taking a proactive approach to resolve where feasible
* Deliver a strong sense of community within the building by fostering resident interaction on-line (e.g. via social media) or
through hosting events.
* Deliver all KPI’s through effective operational management and deliver the highest possible standards in line with Service
Level Agreements.
* Maintain optimum staff retention and employee satisfaction through objective setting, one to one’s, personal development, team
meetings and performance reviews.



Whatare we looking for?

* Strong experience within the property management arena, having managed a luxury building of a similar size
* Knowledge of service charge budgets, Landlord & Tenant Law and an awareness and understanding of building safety, fire safety
and health & safety risk management relevant to residential buildings
* Experience leading on-site teams
* Strong customer service, including negotiation skills and dealing with difficult situations.
* Ability to manage multiple and on occasions conflicting deadlines and support the team to prioritise work, within a busy
environment.
* Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases
or booking systems, (training on in house systems will be provided).




Desirable:

* Health and Safety qualification
* IRPM Level 3 qualification or be willing to work towards



We’renot your usual property company!

Aturbanbubble, we’re redefining the way properties are run through communitybuilding, customer care, and innovation. Thanks to our
team, that deliversoutstanding customer experiences, we’re proud to serve 14,000 residents andgrowing. We’re looking for bold,
ambitious, resourceful team members to manageand create communities. We want to unlimit what our customers expect,
whilstunleashing your true potential.



So,what do you say – interested?



Applynow and join a fantastic organisation that truly believe that our people shouldbe at the heart of all our decisions!



Weare an equal opportunity employer, and invite applicants to contact us toidentify any additional support you may need during the
recruitment process.

Role overview

We have an exciting opportunity for you to join the team as an Assistant Community Manager supporting two of our luxury community
sites, Oxygen and Victoria House in Manchester! You will be responsible for the day-to-day operations on site, ensuring service
standards are met and that our residents have the best experience!




What do we offer?:

* We offer amazing benefits, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday,
enhanced sick pay, study support and much much more.
* We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you
deserve to celebrate special moments with your loved ones. Family always comes first at ub!



What will you do?

Resident Support:

* To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with
budgets, service level agreements and regulatory requirements.
* Overseeing the onsite first line of communications with all customers by the team, dealing calmly and confidently with reactive
issues, following them through to resolution (or escalating as appropriate).
* To co-ordinate the processing of insurance claims in a timely manner.
* To ensure all sites as well as residents, contractors and landlords are compliant with statutory and contractual obligations




Resident Engagement:

* To act as the face of the development, promoting a five star service delivery to residents at all times.
* To meet and greet any new residents
* Promote interaction of residents through socials, activities and encourage residents to / the communal spaces in the building.
* To understand residents demographics and create an events calendar which is engaging and unique to the developments.
* To continuously improve service delivery by monitoring feedback, surveys and online portals.
* To respond to customer complaints and monitor the customer complaints tracker.




Building Operations:

* To support The Community Manager with the daily operations on site.
* To work in partnership with the Community Manager and Facilities Manager in the delivery of day-to-day planned, reactive and
cyclical maintenance and any works, acting as one of the daily points of contact for contractors.
* To receive, review and feedback key concerns from weekly property inspections carried out by on site staff, with the
appropriate follow-up.
* Conducting audits on site standards and services.
* Maintaining amenities to a high standard, monitoring cleanliness, usage, booking and offerings.
* To take a hands on approach on site supporting the team where possible.




People Management:


* TO ACT AS THE DIRECT LINE MANAGER FOR THE CONCIERGE, HOUSEKEEPERS AND BUILDING SERVICE ASSISTANT.


* TO MANAGE THE STAFF ROTA AND ARRANGE COVER WITHIN THE SET BUDGET.


* TO ACT AS A ROLE MODEL FOR THE VALUES AND KEY BEHAVIOURS ACROSS THE ORGANISATIONS.




What are we looking for?

* Experience within an operational role, preferably residential property.
* Significant experience of delivering excellent customer service
* People Management skills (desirable)
* A Positive ‘can do’ attitude
* Excellent Communication skills – both verbal and written




We’re not your usual property company. We’re the North West’s leading property managing agent.




At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for
bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst
unleashing your true potential.




So, what do you say – interested?




Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!

We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during
the recruitment process.

Role overview

We're searching for an incredible Property Manager to join the team!

As Property Manager you will deliver a first class service to residential leasehold properties in accordance with RICS and ARMA-Q.
Leading by example, you will support the team in promoting the highest standards of service delivery and customer service.




What do we offer?

• Hybrid policy

• We offer amazing benefits such as salary up to 40K, enhanced family leave policies, cycle to work scheme, season ticket loan,
Pet lovers Friday, enhanced sick pay, study support and much much more.

• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you
deserve to celebrate special moments with your loved ones. Family always comes first at ub.




What will you do?




* Ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with budgets,
service level agreements and regulatory requirements.
* Plan, execute and deliver all aspects of the Property Management Schedule (PMS), ensuring that key time scales and customer
commitments are fully met.
* Oversee delivery of planned, cyclical and reactive maintenance, through engagement with our preferred contractors and suppliers
for specific works.
* Deliver a schedule of site visits, including formal monthly and quarterly property assessments together with maintaining an
informal presence, following through actions to completion.
* Ensure all sites as well as residents/contractors/landlords are compliant with statutory and contractual obligations including
RICS, ARMA-Q as well as all compliance and Health and Safety regulations
* Manage key processes such as section 20’s, with oversight of enquiries such as contract renewals, utility renewals, insurance
claims and renewals, Health and Safety reports and accompanying actions.
* Verify Management Information Packs for Leaseholders and Solicitors prior to the sale of a leasehold property and to provide
support and knowledge to the Legal and Compliance team in completing the information packs and responding to customer
enquiries.
* Ensure insurance claims are processed correctly and in a timely manner.
* Build and maintain client relationships to develop strong and lasting partnerships and loyalty, with high levels of
quantifiable customer satisfaction.
* Liaise with tenants, landlords, directors, contractors and other parties to ensure all services are delivered to the highest
standard and expectations are fully met.
* Act as the face of urbanbubble attending management meetings, AGMs and facilitate customer forums - managing logistic and the
information to be shared. Encourage positive attendance and circulate minutes within SLAs.
* Ensure works and all services are delivered against budget, managing purchase orders, invoices, contracts and any associated
financial administration.
* Contribute to effective financial management, producing service charge budgets or carrying out periodic spend v’s budget
reviews.
* Recruit, develop and retain talent, promoting peak performance through effective management of all elements of the employee
lifecycle.
* Identify and meet individual learning needs, acting as coach and mentor.




What we are looking for?




* Experience managing high-rise Residential buildings
* Experience managing AMC Cladding projects
* Knowledgeable in relevant regulations, legislation, guidance and best practice. Able to apply knowledge practically day-to-day,
for example in terms of RICs, ARMA-Q and H&S legislation.
* Ability to manage multiple deadlines and support the team to prioritise work, within a busy environment.
* Effective analytical and decision-making skills.
* Ability to work independently and on own initiative, whilst respecting internal policies and external legislation and
regulation.
* Effective people management and delegation skills.
* Customer service skills
* Industry specific knowledge, built up through experience of residential property management.
* First-class communication skills, both verbal and written, together with strong listening skills.
* AIRPM qualification (preferred)




We’re not your usual property company!

At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for
bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst
unleashing your true potential.

So, what do you say – interested?




Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!

We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during
the recruitment process.

Role overview

Community & Operations Manager - Wandsworth

Up to £50,000 + 10% bonus

We’re looking for a committed and organised Resident Services Manager (Community & Operations Manager) for our brand new, build to
rent community in New Acres in Wandsworth. You'll be responsible for the day-to-day operational management, acting as the face of
the development for the residents, managing the team and enhancing the overall resident experience.

Ensuring the smooth running of the building and that all the resident services are carried out to a high standard and are
delivered timely is essential in this role.




What you’ll do

If you love delivering exceptional customer service, are a people person and are passionate about leading a team to deliver
outstanding operational performance and customer satisfaction, then this could be your next role! You'll be responsible for the
operational management and customer service delivery of a prestigious Build to Rent scheme.

Below are your key responsibility areas:




Property Management:

● To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with
budgets, service level agreements and regulatory requirements.

● Supporting the General Manager to implement all building processes that deliver an effective operation and budgetary
management on site, an excellent customer experience and align with urbanbubble’s operational standards and comply with key
regulations, including RICs, ARMA-Q and H&S.

● Contribute to weekly, monthly and quarterly client reporting on lettings performance and operational budget management.

● To implement and fully support an engagement strategy that includes resident communication and events as well as feedback and
satisfaction levels.

● To ensure Health and Safety policies and procedures are being properly implemented and a safe environment is provided for
residents and staff.




Resident Engagement:

● To act as the face of the development for the residents, managing the team and enhancing the overall customer experience and
deputise for the General Manager when required.

● To work with the general manager and marketing team to generate and implement a content calendar for all social channels.




Health and Safety:

● To ensure Health and Safety policies and procedures are being properly implemented and a safe environment is provided for
residents and staff and keep systems up to date.

● To help oversee the delivery of all annual testing and training for our people to ensure total compliance, maintaining robust
records.




People Management:

● To act as a role model for the values and key behaviours across the organisation.

● To promote peak performance through proper objective setting, one to one’s, personal development, team meetings and
performance reviews.

● To ensure all policies and processes are adhered to and regulations respected, with accurate and timely work delivered by you
and members of your team.

● To oversee contractors and manage disputes on works, customer complaints and resolve any service issues with third parties,
in line with escalation procedures.

● To assist with the recruitment, training and developing of talent.




What are we looking for?

● Significant experience of delivering excellent customer service and effective supplier management

● A people person and strong ability to build a rapport instantly

● Excellent team management and communication skills

● Strong drive to achieve targets and objectives




What do we offer?

● A basic annual salary of up to £50,000 + 10% Bonus!

● The opportunity to work in an exciting, fast growing business.

● Fantastic benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, enhanced sick pay, study
support and much much more.

● We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that
you deserve to celebrate special moments with your loved ones. Family always comes first at urbanbubble.




If you think you’re right for the role of Community & Operations Manager then apply now. We’re an equal opportunity employer, and
invite applicants to contact us to identify any additional support they might need during the recruitment process.

Role overview

We’re searching for an incredible Assistant Property Manager. You will act as the first point of contact for the team’s enquiries
in a fast paced, reactive environment, ensuring a first class experience is delivered.




What do we offer?

• We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers
Friday, enhanced sick pay, study support, cash plan and much much more!

• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that
you deserve to celebrate special moments with your loved ones. Family always comes first at ub!




What will you do?

Property Management

• To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with
budgets, service level agreements and regulatory requirements

• To act as the first line for all customers, dealing calmly and confidently with reactive issues, following them through to
resolution (or escalating as appropriate).

• To receive, review and feedback key concerns from weekly property inspections carried out by onsite staff, with the
appropriate follow-up.

• To work in partnership with the PM in the delivery of day-to-day planned, reactive and cyclical maintenance and any works,
acting as the daily point of contact for contractors.

• To support residents on site with their queries such as noise and ASB complaints, seeing issues through to resolution,
liaising with third parties as required.

• To co-ordinate the processing of insurance claims in a timely manner.

• To effectively manage the site service schedule and planned maintenance schedule in line with required works and statutory
compliance requirements.

• To ensure all sites as well as residents/contractors/landlords are compliant with statutory and contractual obligations
including RICs, TPI as well as all compliance and Health and Safety regulations

• To support key processes such as section 20’s, with oversight of enquiries such as contract renewals, utility renewals,
insurance claims and renewals, H&S reports and accompanying actions.

• To provide information for Management Information Packs and work with the Legal and Compliance team for Leaseholders and
Solicitors prior to the sale of a leasehold property, responding to customer enquiries as required.




Customer Partnership

• To build and maintain client relationships to develop strong and lasting partnerships and loyalty, with high levels of
quantifiable customer satisfaction.

• To liaise with tenants, landlords, directors, contractors and other parties to ensure all services are delivered to the
highest standards and expectations are fully met.




Financial Management

• To manage all works and spends in line with budget, maintaining close oversight and control.




What are we looking for?

• Experience working within a fast paced customer service environment

• Residential property management experience is hugely advantageous, but not essential.

• ARLA qualification (desirable)

• Knowledge of principles of customer service excellence.

• Strong organisation skills and the ability to manage multiple and often conflicting deadlines.




We’re not your usual property company. We’re the North West’s leading property managing agent!




At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for
bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst
unleashing your true potential.

So, what do you say – interested?




Don’t meet every single requirement? Don’t count yourself out just yet. Studies have shown some individuals are less likely to
apply to jobs unless they meet every single qualification. At ub we are dedicated to building a diverse workplace based on merit,
great work ethics, and character.




So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job
description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. We are an equal
opportunity employer so we invite applicants to contact us to identify any additional support you may need during the recruitment
process.




Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!

Role overview

We are looking for a Building Services Team Leader to support the delivery of on-site building services across our Residential
portfolio.

What do we offer?

* We offer amazing benefits such as a basic salary of up £35,000, enhanced family leave policies, cycle to work scheme, season
ticket loan, enhanced sick pay, and much much more!
* We also offer enhanced annual leave, including your birthday day off and a day off when you buy your house - we believe that
you deserve to celebrate special moments with your loved ones. Family always comes first at ub!




What will you do?

* You will lead a team of Building Services Assistants, ensuring the highest standards of service delivery across the whole
portfolio.

* You will provide effective leadership, fostering a culture of excellence, collaboration, and continuous improvement.

* Support the delivery of on-site building services, ensuring our properties are well maintained, and fully complaint with all
applicable regulations.
* Ensure delivery of timely and consistently on-site building compliance management.
* Support the Building Services Assistants to adapt their services to suit the needs of each individual property, ensuring all
communal areas are clean, well presented and free of hazards at all times.
* Ensure the team complies with all relevant procedures and that service delivery is the same high standard at all developments.
* Ensure clear objectives, work standards, aims and goals are in place for the whole team.
* Work in partnership with colleagues across the department to ensure service delivery is provided in accordance with the
Management Agreement.

* Robustly manage compliance with all statutory compliance and testing, promptly flagging any risks or areas of concern to the
Building Services Manager.

* Ensure consistent standards are set across the whole portfolio for all work completed by the Building Services Assistants
which will include, but will not be limited to statutory compliance, cleaning, minor repairs, gardening, refuse and recycling
maintenance.

* Ensure staffing levels are adequate, and that cover is arranged for holidays and absences, without reduction in the quality of
site services.

* Ensure meter readings are taken and recorded monthly on all sites.

* Maintain accurate and complete fire and health and safety compliance records at each property, carrying out regular spot
checks to ensure complete compliance.




What are we looking for?

* Proven experience of delivering high quality building services, ideally in high-rise residential buildings.

* A good working knowledge of Building Safety Act 2022, Fire Safety Act 2021, and all applicable legislation and regulations
relating to residential buildings

* Strong communication, influencing, and relationship-building skills.

* Proactive approach and the ability to work in a dynamic environment.

* High levels of energy, enthusiasm, and passion for personal and team development.

* Membership of the Institute of Work and Facilities Management (Desirable)

* IOSH Level 6 (Desirable)




We’re not your usual property company. We’re the North West’s leading property managing agent.

At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for
bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst
unleashing your true potential. So, what do you say – interested?




We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during
the recruitment process.




urbanbubble requires people who are professional, hardworking, innovative, passionate; who are effective in their roles and who
truly engage with the customer.

Role overview

We’re looking for a committed and organised Community & Operations Manager for our fantastic build to rent community in
Manchester. You'll be responsible for the day-to-day operational management, acting as the face of the development for the
residents, managing the team and enhancing the overall resident experience.

You will ensure the smooth running of the building and that all the resident services are carried out to a high standard and are
delivered timely is essential in this role.




What you’ll do

If you love delivering exceptional customer service, are a people person and are passionate about leading a team to deliver
outstanding operational performance and customer satisfaction, then this could be your next role! You'll be responsible for the
operational management and customer service delivery of a prestigious Build to Rent scheme.




Property Management:

● To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with
budgets, service level agreements and regulatory requirements.

● Supporting the General Manager to implement all building processes that deliver an effective operation and budgetary
management on site, an excellent customer experience and align with urbanbubble’s operational standards and comply with key
regulations, including RICs, ARMA-Q and H&S.

● Contribute to weekly, monthly and quarterly client reporting on lettings performance and operational budget management.

● To implement and fully support an engagement strategy that includes resident communication and events as well as feedback and
satisfaction levels.

● To ensure Health and Safety policies and procedures are being properly implemented and a safe environment is provided for
residents and staff.




Resident Engagement:

● To act as the face of the development for the residents, managing the team and enhancing the overall customer experience and
deputise for the General Manager when required.

● To work with the general manager and marketing team to generate and implement a content calendar for all social channels.




Health and Safety:

● To ensure Health and Safety policies and procedures are being properly implemented and a safe environment is provided for
residents and staff and keep systems up to date.

● To help oversee the delivery of all annual testing and training for our people to ensure total compliance, maintaining robust
records.




People Management:

● To act as a role model for the values and key behaviours across the organisation.

● To promote peak performance through proper objective setting, one to one’s, personal development, team meetings and
performance reviews.

● To ensure all policies and processes are adhered to and regulations respected, with accurate and timely work delivered by you
and members of your team.

● To oversee contractors and manage disputes on works, customer complaints and resolve any service issues with third parties,
in line with escalation procedures.

● To assist with the recruitment, training and developing of talent.




What are we looking for?

● Significant experience of delivering excellent customer service and effective supplier management

● A people person and strong ability to build a rapport instantly

● Excellent team management and communication skills

● Strong drive to achieve targets and objectives




What do we offer?

● A basic annual salary of up to £47,000 plus 10% bonus

● The opportunity to work in an exciting, fast growing business.

● Fantastic benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, enhanced sick pay, study
support and much much more.

● We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that
you deserve to celebrate special moments with your loved ones. Family always comes first at urbanbubble.




If you think you’re right for the role of Community & Operations Manager then apply now. We’re an equal opportunity employer, and
invite applicants to contact us to identify any additional support they might need during the recruitment process.

Role overview

We're searching for an incredible Property Manager on a 12 Month FTC!

As Property Manager you will lead a property team in delivering a first class service to residential properties in accordance with
RICS and TPI. Leading by example to your team in promoting the highest standards of service delivery and customer service.

What do we offer?

• We have just launched our amazing hybrid policy so there will be flexible between working from home, from your sites and working
in our Manchester office.

• We offer amazing benefits such as salary up to 40K, enhanced family leave policies, cycle to work scheme, season ticket loan,
Pet lovers Friday, enhanced sick pay, study support and much much more.

• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you
deserve to celebrate special moments with your loved ones. Family always comes first at ub.




Responsibilities

Property Management:

•To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with
budgets, service level agreements and regulatory requirements.

•To plan, execute and deliver all aspects of the Property Management Schedule (PMS), ensuring that key time scales and customer
commitments are fully met.

•To oversee delivery of planned, cyclical and reactive maintenance, through engagement with our preferred contractors and
suppliers for specific works.

•To deliver a schedule of site visits, including formal monthly and quarterly property assessments together with maintaining an
informal presence, following through actions to completion.

•To ensure all sites as well as residents/contractors/landlords are compliant with statutory and contractual obligations including
RICS, TPI as well as all compliance and Health and Safety regulations

•To manage key processes such as section 20’s, with oversight of enquiries such as contract renewals, utility renewals, insurance
claims and renewals, Health and Safety reports and accompanying actions.

•To verify Management Information Packs for Leaseholders and Solicitors prior to the sale of a leasehold property and to provide
support and knowledge to the Legal and Compliance team in completing the information packs and responding to customer enquiries.

•To ensure insurance claims are processed correctly and in a timely manner.




Customer Partnership

•To build and maintain client relationships to develop strong and lasting partnerships and loyalty, with high levels of
quantifiable customer satisfaction.

•To liaise with tenants, landlords, directors, contractors and other parties to ensure all services are delivered to the highest
standard and expectations are fully met.

•To act as the face of urbanbubble attending management meetings, AGMs and facilitate customer forums - managing logistic and the
information to be shared. Encourage positive attendance and circulate minutes within SLAs.




Financial and Data Management

•To ensure works and all services are delivered against budget, managing purchase orders, invoices, contracts and any associated
financial administration.

•To contribute to effective financial management, producing service charge budgets or carrying out periodic spend v’s budget
reviews.




People Management

•To recruit, develop and retain talent, promoting peak performance through effective management of all elements of the employee
lifecycle.

•To identify and meet individual learning needs, acting as coach and mentor.




What we are looking for?

•First-class communication skills, both verbal and written, together with strong listening skills.

•Strong Leasehold experience is essential

•Ability to manage multiple deadlines and support the team to prioritise work, within a busy environment.

•Effective analytical and decision-making skills.

•Ability to work independently and on own initiative, whilst respecting internal policies and external legislation and regulation.

•Effective people management and delegation skills.

•Customer service skills

•Industry specific knowledge, built up through experience of residential property management.

•Knowledgeable in relevant regulations, legislation, guidance and best practice. Able to apply knowledge practically day-to-day,
for example in terms of RICs, TPI and H&S legislation.

•TPI qualification (preferred)




We’re not your usual property company!

At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for
bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst
unleashing your true potential.

So, what do you say – interested?




Don’t meet every single requirement? Don’t count yourself out just yet. Studies have shown some individuals are less likely to
apply to jobs unless they meet every single qualification. At ub we are dedicated to building a diverse workplace based on merit,
great work ethics, and character.




So if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job
description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. We are an equal
opportunity employer so we invite applicants to contact us to identify any additional support you may need during the recruitment
process.




Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!

Role overview

We’re searching for an incredible Building Services Manager!

This role is based full time within the development, you will be responsible for ensuring the development consistently meets all
maintenance and health & safety standards, and remains 100% compliant at all times whilst delivering exceptional customer service.
You will manage a maintenance and housekeeping team across our luxurious BTR scheme.




What do we offer?

- We offer amazing benefits such as a basic salary of up to £37,500, bonus, enhanced family leave policies, cycle to work scheme,
season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.

- We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you
deserve to celebrate special moments with your loved ones. Family always comes first at ub!




Want to know more?

“It's refreshing to work in a team where each person can genuinely make a difference wherever they work. We're a rapidly growing
business where our ideas are key to making our future a successful one!” – Rebecca Whitehead - Multi-City General Manager




What will you do?

* Oversee completion of daily reactive work orders
* Manage all aspects of the delivery of all planned maintenance
* Close liaison with all stakeholders to agree work dates
* Keep track of and schedule the annual compliance register
* Ensure all records are formatted correctly and stored on the central depository
* Provide timely MI reports to show ongoing compliance status
* Work in conjunction with the central team on all site H&S inspections and audits.
* Ensure reports such as FRA’s, reportable incidents are recorded on the central database in a timely manner
* Manage all actions arising from incidences, assessments and inspections
* Oversee tenancy fabric refresh works
* Control operating spend in line with annual budget
* Provide data to support projected spend analysis
* Identify and deliver cost savings where possible
* Track building asset performance to inform maintenance frequency and predictive maintenance
* Analyse and interpret servicing and work order trends
* Mentor the team and provide guidance when required
* Demonstrate thoughtful EQ practice and care for all team members




What are we looking for?

* Comparable experience of managing similar properties
* M&E planning with a focus on statutory compliance
* Team supervisory experience
* Ability to build and develop relationships e.g. with external professionals, strategic relationships with contractors and
suppliers
* Good knowledge of residential building services
* Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases
or booking systems, (training on in house systems will be provided).
* IOSH Managing Safely
* BIFM Level 4 (desirable)






At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for
bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst
unleashing your true potential.




So, what do you say – interested?




Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!

We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during
the recruitment process.

Role overview

We’re looking for a Community & Operations Manager for our build to rent community, The Whitemore Collection in Birmingham!

You'll be responsible for the day-to-day operational management, acting as the face of the development for the residents, managing
the team and enhancing the overall resident experience.

You will ensure the smooth running of the building and that all the resident services are carried out to a high standard and are
delivered timely is essential in this role.




What you’ll do

If you love delivering exceptional customer service, are a people person and are passionate about leading a team to deliver
outstanding operational performance and customer satisfaction, then this could be your next role! You'll be responsible for the
operational management and customer service delivery of a prestigious Build to Rent scheme.



Below are your key responsibility areas:




Property Management:

● To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with
budgets, service level agreements and regulatory requirements.

● Supporting the General Manager to implement all building processes that deliver an effective operation and budgetary
management on site, an excellent customer experience and align with urbanbubble’s operational standards and comply with key
regulations, including RICs, ARMA-Q and H&S.

● Contribute to weekly, monthly and quarterly client reporting on lettings performance and operational budget management.

● To implement and fully support an engagement strategy that includes resident communication and events as well as feedback and
satisfaction levels.

● To ensure Health and Safety policies and procedures are being properly implemented and a safe environment is provided for
residents and staff.




Resident Engagement:

● To act as the face of the development for the residents, managing the team and enhancing the overall customer experience and
deputise for the General Manager when required.

● To work with the general manager and marketing team to generate and implement a content calendar for all social channels.




Health and Safety:

● To ensure Health and Safety policies and procedures are being properly implemented and a safe environment is provided for
residents and staff and keep systems up to date.

● To help oversee the delivery of all annual testing and training for our people to ensure total compliance, maintaining robust
records.




People Management:

● To act as a role model for the values and key behaviours across the organisation.

● To promote peak performance through proper objective setting, one to one’s, personal development, team meetings and
performance reviews.

● To ensure all policies and processes are adhered to and regulations respected, with accurate and timely work delivered by you
and members of your team.

● To oversee contractors and manage disputes on works, customer complaints and resolve any service issues with third parties,
in line with escalation procedures.

● To assist with the recruitment, training and developing of talent.




What are we looking for?

● Experience managing a residential building or similar

● Significant experience of delivering excellent customer service and effective supplier management

● Working knowledge of Health & Safety and compliance procedures

● A people person and strong ability to build a rapport instantly

● Excellent team management and communication skills

● Strong drive to achieve targets and objectives




What do we offer?

● A basic annual salary of up to £47,000, depending on experience

● The opportunity to work in an exciting, fast growing business.

● Fantastic benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, enhanced sick pay, study
support and much much more.

● We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that
you deserve to celebrate special moments with your loved ones. Family always comes first at urbanbubble




If you think you’re right for the role of Community & Operations Manager then apply now. We’re an equal opportunity employer, and
invite applicants to contact us to identify any additional support they might need during the recruitment process.

Role overview

We’re searching for an incredible Assistant Mobilisation Manager to join us on a 12 month fixed term contract.

You will provide support to the Mobilisation Manager by ensuring that all property analysis and financial modelling are
undertaken, providing timely and accurate reporting to the team.

What do we offer?

• We offer amazing benefits such as hybrid working, enhanced family leave policies, cycle to work scheme, season ticket loan,
Pet lovers Friday, enhanced sick pay, study support, cash plan and much much more!

• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that
you deserve to celebrate special moments with your loved ones. Family always comes first at ub!

What will you do?

* Assist with budget preparation ensuring that all necessary line items are captured.
* Assist with the preparation and completion of the financial operating model, ensuring all necessary areas are captured.
* Preparation of all monthly client reporting working to strict deadlines, ensuring that all financial information is checked and
accurate.
* Reporting to the internal team of performance against budget on operating costs on a monthly basis.
* Assisting with the implementation of the Property Management Schedule (PMS), providing KPI reporting to track performance.
* Support the Mobilisation Manager in Design Team Meetings with developers and clients, as and when required.



What are we looking for?

* Knowledge and experience in property management
* Previous experience of reporting and producing management information
* Articulate with strong presentation and communication skills.
* Ability to manage multiple, sometimes conflicting deadlines, and support the team to prioritise work within a busy environment.
* Effective analytical and decision-making skills.
* Ability to work independently and on own initiative, whilst respecting internal policies, legislation and regulation, including
compliance
* Customer service skills at the highest level.
* Financial management.
* Self-motivated and enjoys working to targets.
* Proactive, positive and can-do attitude.



At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for
bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst
unleashing your true potential.

So, what do you say – interested?

Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions!

Role overview

We have a really exciting opportunity for an incredible Community Manager to join the team working across 3 of our luxury
Residential sites in Manchester; Blackfriars, Fifty5ive Queen Street & Burlington Square!


Thekey objective of this role is to ensure the team provides a high standard ofservice to residents alongside an efficient
administration of leaseholdservices in support of 876 units. You will be responsible for our incredible developments in the heart
of Manchester City Centre, focusing on buildingcommunity engagement amongst resident’s whist maintaining a safe and
complaintbuilding.



Ifthis fantastic position is for you, continue reading on and apply now to beapart of an organisation that truly believes that our
people should be at theheart of all our decisions!



Whatdo we offer?

* We offer a basic annual salary of up to £42,000 & amazing benefits: enhanced family leave policies, cycle to work scheme,
season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more
* We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you
deserve to celebrate special moments with your loved ones. Family always comes first at ub!




Whatwill you do?




* To oversee the delivery of all aspects of the Property Management Agreement (PMA), ensuring that key time frames and client
commitments are fully met.
* Responsible for residential leaseholders and to ensure the day-to-day onsite management complies with the statutory and
contractual requirements of the lease.
* To prepare and deliver an annual service charge in line with the lease structure, with management of the Monthly expenditure,
debt recovery and contractor payments approvals
* Deliver weekly, monthly and quarterly client reporting on performance and operational budget management.
* Implement and fully support an engagement strategy that includes resident communication and events as well as feedback and
satisfaction levels.
* To ensure site as well as residents/contractors/landlords are compliant with statutory and contractual obligations including
RICS, ARMA and HSE
* Responsible for the Health and Safety building compliance, working alongside the Facilities Manager to oversee the PPM
schedule, maintenance and HSE legislation.
* To act as a role model for the values and key behaviours across the organisation and to promote peak performance through
effective people management, embracing the one-to-one and review process.
* Being the first point of contact for all complaints/feedback taking a proactive approach to resolve where feasible
* Deliver a strong sense of community within the building by fostering resident interaction on-line (e.g. via social media) or
through hosting events.
* Deliver all KPI’s through effective operational management and deliver the highest possible standards in line with Service
Level Agreements.
* Maintain optimum staff retention and employee satisfaction through objective setting, one to one’s, personal development, team
meetings and performance reviews.



Whatare we looking for?

* Strong experience within the property management arena, having managed a luxury building of a similar size
* Knowledge of service charge budgets, Landlord & Tenant Law and an awareness and understanding of building safety, fire safety
and health & safety risk management relevant to residential buildings
* Experience leading on-site teams
* Strong customer service, including negotiation skills and dealing with difficult situations.
* Ability to manage multiple and on occasions conflicting deadlines and support the team to prioritise work, within a busy
environment.
* Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases
or booking systems, (training on in house systems will be provided).




Desirable:

* Health and Safety qualification
* IRPM Level 3 qualification or be willing to work towards



We’renot your usual property company!

Aturbanbubble, we’re redefining the way properties are run through communitybuilding, customer care, and innovation. Thanks to our
team, that deliversoutstanding customer experiences, we’re proud to serve 14,000 residents andgrowing. We’re looking for bold,
ambitious, resourceful team members to manageand create communities. We want to unlimit what our customers expect,
whilstunleashing your true potential.



So,what do you say – interested?



Applynow and join a fantastic organisation that truly believe that our people shouldbe at the heart of all our decisions!



Weare an equal opportunity employer, and invite applicants to contact us toidentify any additional support you may need during the
recruitment process.