**Project Manager** **South West Area** **Monday-Friday 40 hours per week** **£40,000 per annum + Commission + Car Allowance**.....
**Project Manager**
**South West Area**
**Monday-Friday 40 hours per week**
**£40,000 per annum + Commission + Car Allowance**
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Our client are looking for a Project Manager, based in the South West Area. You will have a responsibility for the following postcode areas:
* TR
* PL
* TQ
* EX
* TA
* DT
The role of Project Manager is critical to the customer journey. As the eyes, ears and voice of the customer and Company, the Project Manager is a key role in service delivery. It is vital that the Project Manager is technically adept and knowledgeable of the Companys product range and able to understand and identify and resolve challenges during the process. Working closely with the installer base in geographical area, the Project Manager must retain a skilled and capable base of installers that can be relied upon to deliver stunning customer service.
Effective communications are key in this role and the Project Manager must be able to demonstrate empathy with our elderly and vulnerable customers, operating with the highest standards of ethics. Communication with our Sales Advisors is also key, and the Project Manager is expected to work with the Company to maintain a high standard of advice and product knowledge in this area. Building and maintaining relationships with the internal operations team is essential and the Project Manager must work in collaboration and close partnership with colleagues across the organisation.
Key Behaviours:
**Business and Customer Focus:**
* Work consistently in the best interests of the customer and the business. Put the customer at the heart of your purpose
* Promote and portray a positive image of the Company at all times
* Report any customer welfare concerns to the company
**Delivering Results:**
* Take responsibility for results making things happen, be prepared to go the extra mile to drive performance and standards
* Achieve a high performance against agreed KPIs
* Be proactive in asking customers for feedback e.g. Trust Pilot, online reviews, customer satisfaction
**Engaging Others:**
* Treat all with courtesy, dignity and respect
* Communicate information clearly, openly and persuasively. Build positive relationships with colleagues, customers, suppliers and installers, through respect listening and teamwork
* Create a strong team ethic with office based Schedulers, Live Installation and Customer Service Advisors
**Surveys:**
* Understand customer needs and produce a clear, concise and accurate technical survey that provides a workable solution defining bill of material, labour, skill set, customer needs, logistics instructions and risks; in customers home to enable right first-time installation. The technical survey is to be returned to the office within 24 hours of completion
* Engage with the Sales team to provide ongoing training and facilitate the improvement of installation sales, providing technical support and feedback, where appropriate
**Business & Customer Ownership:**
* Maintain the contract with the customer, instilling confidence and trust. Resolve Sales Advisor oversights to retain the customer
* Maintain oversight of operational activities in your area and identify at risk installations that require attention
* Manage reactive and warranty issues to reduce cost and improve profitability whilst service is the primary goal
* React and resolve high level issues, working towards proactively reducing customer issues
* Understand agreed KPIs days to install, overruns, outstanding surveys, complaint resolution, 2 week closure report and cost, including time codes
* Work smart, effectively and collaboratively manage your diary to suit the needs of our customer and the organisation
**Key Accountabilities:**
* Survey accuracy
* Installation resource quality, volume and engagement
* Installation quality
* Prevention and resolution of installation challenges
We operate from several prime locations in the area and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs,and can assist you with the following job roles: Sales Manager, Business Development, Field Sales, Sales Executive, Telesales, Telemarketing and Account Managers.
We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.
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