Total 477 job vacancies by Visa

• Strong analytical skills, with the ability to conduct large scale data analysis through all stages: understand business goal and strategy, formulate analytic approach, perform data extraction and exploration, and translate results into actionable items
• Expertise in AI techniques (Machine learning, natural language processing, deep learning), including exposure to Generative AI technologies and their applications. Experience with Python libraries such as pandas, numpy, matplot and Scikit
• Deployment of high-performance scalable AI/machine learning (ML) algorithms for building transaction monitoring and risk scoring solutions to improve the quality of alerts and investigation process
• Conduct periodic tuning of machine learning models using large-scale datasets to optimize models for performance, efficiency, and robustness
• Design and conduct experiments to evaluate the model performance using appropriate metrics and statistical analysis to measure and interpret results
• Supervise and work with the Model Risk Management team as an independent contributor to support model validations across multiple business entities. Ensure the accuracy, reliability, and compliance of models by overseeing and conducting thorough validations

• Collaborate with internal stakeholders across business units and regulated entities to enhance alignment in implementing MRM policy/standards and promote MRM best practices
• Prepare technical documentation, including model architecture, implementation details and model methodology. Review model reports and communicate findings, insights, and recommendations to both technology and business stakeholders

Job Description

The Cardholder Application Development team develops and supports Visa's Contact Center and Client Support applications, which are used by our business partners to service our Visa clients worldwide on a 24 by 7 basis. The Senior Software Engineer position within the team is an individual contributor role based in our Bangalore, India office. The successful candidate is expected to be a .NET and React subject matter expert within the Cardholder Applications Development team. The selected candidate will be fully responsible for both service delivery and operational excellence of services built on .NET technologies.

Responsibilities

• Responsible for agile end-to-end development process within the construct of DevOps practices and methodology:

  • Support agile ceremonies: sprint planning, daily stand ups, sprint review and sprint retrospective.

  • Provide technical insights to support release planning, including user stories breakdown, tasks assignment, and backlog grooming, through elicitation and clarifications of user stories and requirements with business stakeholders and communication of IT dependencies.

  • Adapt to best practices and lessons learned from sprint execution to maximize team velocity.

  • Design and develop enhancements or new services that are:

    • Scalable, resilient, secured and decoupled

    • Able to detect and alert when functional or non-functional production errors occur

    • Able to gather and persist behavioral and performance metrics and

    • Deliver optimal customer experience.

  • Perform quality assurance testing inclusive of unit, systems, integration and regression testing, and support the development of automated test scripts to be used to automate regression testing.

  • Support users during their user acceptance verification.

  • Deploy tested enhancements or new services to certification and production environments with rollback strategies defined.

  • Provide level 2 and 3 support to resolve incidents according to committed service level agreement.

  • Provide strong communication to keep project team and stakeholders up to date.

• Design and improve internal development methodologies utilizing .NET and supporting technologies

• Identify and utilize best practices in the industry to maximize efficient and elegant solutions

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     

The Opportunity: 

As a Senior Manager, you will be part of Risk and Identity Solutions team and will provide hands-on leadership to the team to build our applications in an agile development environment by hiring and building a world-class team of engineers, defining, executing and delivering functional and non-functional features at scale quickly and promoting a culture of cross-functional collaboration and engineering excellence.  This position is based in Bangalore and will report to the Director of Software Engineering.

The Work itself: 

• Provide technical leadership and oversight to a team of software engineers (Full time employees and contractors)
• Deliver the product with moderately complex technical interdependencies with cross geographical teams.
• Actively participate in Solution design, architecture and development of key initiatives. Ensure developed solutions adhere to established architectural best patterns and target state. 
• Foster the culture of Engineering Excellence (quality, security, performance, scalability, availability, resilience etc.) , CI/CD, Automation and Shift-Left.
• Hire, retain and grow a high-performing team of software engineers.
• Invest in the career development of direct reports.
• Create an engineering culture of creativity and innovation.
• Provide technical leadership to development team by participating in design, performing design reviews and code reviews.
• Provide technical leadership for quality assurance and test engineering activities – manual and automation
• Lead scrum ceremonies and program management activities. Play a crucial role in interfacing with business stakeholders to define solutions and requirements, prioritize, and drive execution using agile methodologies.

Essential Functions:

• Works with product owners to gather and refine requirements for one product, adding and taking into account existing tools and solutions across departments.
• Develops and designs moderately advanced architect solutions that are robust and scalable, considering integrations with other solutions across the internal technical ecosystem.
• Provides domain expertise on the development of user documentation of solutions and implements standard processes in user documentation.
• Plays a significant role in the development and delivery of new features within a product from end-to-end.

The Skills You Bring:

• Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale
• Challenge the Status Quo: Comfort in pushing the boundaries, ‘hacking’ beyond traditional solutions
• Language Expertise: Expertise in one or more general development languages (e.g., Java)
• Builder: Experience building and deploying modern services and web applications with quality and scalability
• Learner: Constant drive to learn new technologies such as Angular, React, Kubernetes, Docker, etc.
• Partnership: Experience collaborating with Product, Test, Dev-ops, and Agile/Scrum teams

**We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn’t work with payments technology or web applications before joining Visa.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Monitoring (eyes on glass), ticketing and office communications. As a member of the VOCC (Visa Operations Command Center) you will be on the front line of application and environment support.

Members are directly responsible for error mitigation and escalation to advanced support teams in a 24x7 environment.

• Quickly and accurately assess the impact of a major system or application outage and communicate the impact to management.  

• Use verbal and written communication skills to ensure that all activities and bridge calls are well coordinated, and incidents are accurately documented.

• Bridge the gap between technical staff and management during an incident.

• Act with a sense of urgency to drive incidents to resolution and provide analysis. Identify follow up items and areas for improvement and propose solutions.

• Own projects within the team and drive them to resolutions

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Analyst, Data Maintenance has the responsibility of support the global supplier on boarding process at Visa, conducting various due diligence processes and risk controls.  The role is focused on the management of supplier and employee master data, on-boarding and update controls and data accuracy of all supplier and employee payment master records.

This position is responsible for coordinating and processing data creation and change requests, ensuring that all active supplier records have undergone appropriate controls, and the supplier employee data recorded in the core payment systems is accurate.

The role requires the ability to work in a complex and diverse, international, and multi currency environment.  Key tasks include

• Manage incoming requests to set up, monitor and maintain supplier and employee master file information in Oracle and Ariba platforms
• Act on and follow up the open requests Ask Now tickets in a timely manner, to ensure queries are completed within agreed timeframe SLA
• Act as primary contact for business queries, provide guidance and support regarding process steps
• Working with Procurement and Risk functions to align process requirements
• Co-ordinate the on-boarding of new suppliers, including
  • check and validate data, complete due diligence
  • data entry supplier set-up in core systems
  • recording of entry and exit from specialist due diligence
  • controls to ensure compliant bank a c set-up
• Provide ongoing reporting to determine in-flight status of on-boarding or data change activity
• Provide periodic reporting to demonstrate performance of function
• Monitor and report on new and in-flight work ticket status

Complete and maintain data maintenance process documentation

The Anomaly Detections Platforms (ADP) is a global team tasked with the role of developing data driven fraud detection solutions to identify abnormal transaction trends and work closely with Risk Operations Center (ROC) to support in fraud mitigation.

This position will support the Anomaly Detection Platforms team drive several of Visa’s most important and high-visibility fraud deterrence projects within Global Risk’s Payment Fraud Disruption (PFD) team. This fast-paced team of technology experts identifies and supports mitigating attacks targeting the global payment ecosystem. Key measures of success for this position include the ability to develop and automate key attack intelligence capabilities that optimize detection of fraudulent anomalies. The primary responsibilities for this role will include:

• Build and experiment with modeling and scoring algorithms. This includes development of custom algorithms as well as use of packaged tools based on machine learning, data mining and statistical techniques.
• Develop predictive and prescriptive solutions, leveraging AI/ML and SPC, that monitor and detect various fraud schemes and abnormal transaction activity.
• Lead global team of analytical professionals to write the next chapter of Visa’s fraud detection capabilities. 
• Be an expert at getting to the root of a problem, defining business objectives and formalizing data requirements – especially in a fast paced, fluid environment.
• Develop real-time and batch processed customized monitoring solutions to enable clients take proactive action to fraud threats.
• Analyze complex financial data to uncover patterns, anomalies, and insights that support risk assessment and fraud identification.
• Collaborate with Technology partners to enhance fraud detection capabilities for improved insights and pattern detection.
• Mentor and train other team members on key solutions
• Ability to work on multiple projects and initiatives with different/competing timelines and demands.
• Be an out-of-the-box thinker who is passionate about brainstorming innovative ways to use our unique data to answer business problems.
• Provide guidance in modern analytic techniques and business applications to unlock the value of Visa’s unique data set, in keeping with market trends, client needs and emerging techniques.

SECONDARY RESPONSIBILITIES:

• Collaborate with Payment Systems Intelligence and Risk Operations Center (ROC) teams to recognize and implement measures to identify and disrupt new fraud and cybercrime threats to the clients enrolled in the Fraud Services program.
• Provide intelligence and technical analysis support to the Global Risk organization to further protect the payment ecosystem.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

This position will support the Anomaly Detection Platforms team and help drive several of Visa’s most important and high-visibility fraud deterrence projects within Global Risk’s Payment Fraud Disruption (PFD) team. This fast-paced team of technology experts identifies, investigates, disrupts and prevents attacks targeting the global payment ecosystem. Key measures of success for this position include the ability to develop and automate key attack intelligence capabilities that optimize detection of fraudulent anomalies, the development of advanced metrics that evaluate the fraud risk of key clients, and rapid analysis of external data compromise events that mitigate monetization. This role’s initiatives will lead to the measurable decrease of cybercrime and fraud attacks impacting Visa clients. The primary responsibilities for this role will include:

• Lead the design and production deployment of new and advanced techniques to recognize and prevent cybercrime – to include point-of-sale (card present/card not present) terminal fraud, anomalous cross-border volumes, Purchase Return Authorization fraud, data manipulation attacks, and ATM Cashouts.
• Manage fraud alerting taxonomies and thresholds that optimize true positive detections and fraud scheme coverage.
• Analyze complex financial data to uncover patterns, anomalies, and insights that support risk assessment and fraud identification.
• Collaborate closely with issuing and acquiring clients to understand their specific risk and fraud challenges, providing expert guidance and tailoring solutions to their needs.
• Provide data analysis and response to alerts relative to significant fraud events.
• Continuously question and consider new techniques to stay ahead of organized cyber criminals and fraudsters. 
• Assist in the coordinated compilation and delivery of fraud reporting, briefings, and other related communication products to Visa management.
• Collaborate with Technology partners to enhance fraud detection capabilities for improved insights and pattern detection.
• Create new processes related to real time alerting to help protect the payment ecosystem.

SECONDARY RESPONSIBILITIES:

• Develop customized monitoring solutions to enable clients take proactive action to fraud threats.
• Provide intelligence and technical analysis support to the Global Risk organization to further protect the payment ecosystem.
• Assist the Sr. Director of the Risk Operations Center (ROC) in establishing the roles of the analyst and what they should and should not be assisting with.
• Create training documentation for the Risk Operations Center.
• Communicate openly with the ROC and act as an SME and point of escalation.
• Develop a plan to partner and gather intelligence details from acquirers for all source analysis.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Our Learning Technology team is looking for a Software Engineer for our Learning product, based in Bangalore, IN. In this role, you'll engage in design, development, and technology delivery projects with leadership opportunities. You'll collaborate with business partners, Visa IT teams, and third-party vendors. The portfolio includes our flagship product, Visa University, along with SaaS, hosted applications, and various third-party providers such as Absorb, Alpine and Pearson, among others.

The ideal candidate will bring enthusiasm to evolve our learning platforms, understand business goals, and identify technology solutions. We value leading by example, ownership with high standards, and creativity. You will be an integral member of the Value-Added Services Product Development team, helping to bring the best learning experience for our employees and our clients.

Responsibilities

• As a Software Engineer, you will be involved in the full software development lifecycle, including creating, implementing, and reusing code for products or components while applying coding best practices and ensuring security compliance.

• Work with cross-functional teams to assist in designing and developing effective software solutions for various Visa technical offerings.

• Stay updated with industry trends and propose new payment solutions using the latest technologies, including Gen AI tools.

• Follow and promote the SDLC governance framework.

• Contribute to product quality improvements, service technology, and new business processes within agile teams.

• Provide support for high-priority incidents and assist in release management.

• Proactively seek guidance as needed in a complex, fast-paced environment to deliver solutions and meet service levels.

• Maintain high standards of engineering and operational excellence by following Corporate Reliability Engineering (CRE) principles.

Essential Functions:

• Participates in code review processes for self-development, gathers feedback, and learns about coding standards and the team's features.

• Demonstrates relevant technical working knowledge to understand requirements.

• Develops development artefacts that are robust and scalable, considering integrations with other solutions across the internal technical ecosystem.

• Should have strong problem-solving capabilities and ability to quickly propose feasible options and effectively communicate strategy and risk mitigation approaches to leadership

• Excellent written and verbal communication skills for coordinating across teams.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Visas Technology Organization is a community of problem solvers and innovators reshaping the future of commerce   We operate the worlds most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants 15k Financial Institutions and billions of everyday people   While working with us youll get to work on complex distributed systems and solve massive scale problems centered on new payment flows business and data solutions cyber security and B2C platforms     

The Opportunity 

We are looking for Versatile curious and energetic Software Engineers who embrace solving complex challenges on a global scale  As a Visa Software Engineer you will be an integral part of a multifunctional development team inventing designing building and testing software products that reach a truly global customer base While building components of powerful payment technology you will get to see your efforts shaping the digital future of monetary transactions   

The Work itself 

Job Description

Value added Service Acceptance Solutionsis a Product Development PD Group within the Visa Technology Team This group is responsible for building leading edge fullservice Payment Solutions for our customers by combining global payment processing fraud management payment security and reporting systems We are a group of bright motivated engineers and technical managers excited about building the next generation of Payment products that will drive eCommerce mobileCommerce as well as POS businesses for our customers

Accountable for creating application and infrastructure performance plansmodels for a highly scalable lowlatency highlyavailable and highthroughput payment processing system

Work with the architects and development team to ensure proper metrics instrumentation done in software components to help facilitate real time and remote troubleshootingperformance monitoring

Hands on experience in UnixLinux OS environments and operating system internals file systems diskstorage and networking protocols System internals Having working knowledge with VMs and Containers

Expert knowledge and strong experience using tools LoadrunnerJmeter etc and understanding of APM solutions like Appdynamics dynatrace OPNET etc

Coding Knowledge in programming languages like JavaPython and scripting languages is must

Evaluate develop and execute load test tools to stress the limits of Visas most critical payment applications

Understand and performance test the APIs abstractions and integration patterns to solve challenging distributed computing problems

Should have experience in defining Performance Strategy and reporting performance baselines required to certify GoLives Should have strong experience in handling multiple tasks and stakeholders

Should be well versed in documenting the steps performed during course of performance tests cycle including performance test scripts used

Should be able to able to look at the code and suggest optimization techniques

Essential Functions

• Demonstrates relevant technical working knowledge to understand requirements

• Identifies and contributes to the development and solution strategies to team members that improve the design and functionality of interface features across one or more project features under minimal guidance

• Applies standard processes on the use of programming languages eg HTML C Java to write code that fulfills website modification requests and technical requirements 

• Collaborates with others to support the piloting of new technology capabilities and features that enhance the user website experience across ecommerce products

• Analyzes bugs for simple issues and applies debugging tools to verify assumptions

• The Skills You Bring

• Energy and Experience A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale

• Challenge the Status Quo Comfort in pushing the boundaries hacking beyond traditional solutions

• Language Expertise Expertise in one or more general development languages eg Java C C

• Builder Experience building and deploying modern services and web applications with quality and scalability

• Learner Constant drive to learn new technologies such as Angular React Kubernetes Docker etc

• Partnership Experience collaborating with Product Test Devops and AgileScrum teams

We do not expect that any single candidate would fulfill all of these characteristics For instance we have exciting team members who are really focused on building scalable systems but didnt work with payments technology or web applications before joining Visa

This is a hybrid position Hybrid employees can alternate time between both remote and office Employees in hybrid roles are expected to work from the office 23 set days a week determined by leadershipsite with a general guidepost of being in the office 50 or more of the time based on business needs 

Job Description

About Global Commercial Payments Platform

We are working on multiple technology stacks and want to add a highly motivated Engineer to our Commercial Payments organization in Foster City, CA. Visa's Commercial Payments organization is responsible for managing Visa's B2B Payment Global adoption on Cross-Border funds movement, innovation agenda and the management of strategic partnerships with critical financial institutions. This group is responsible for defining and building the Non-Card based payment innovation and product for Visa Inc. Globally. This includes:

• Distributed-Ledger based Cross border payment platform

• Near time Settlement 

• Enterprise ID stamping to create a digital identity for corporate entities

• Hyperledger chain-code development

• End-to-End Payment eco-system 

• Analytics and Data visualization

You can learn more about our work here:

Visa B2B Connect Launches in 32 Countries

Visa B2B Connect Launches Globally

Essential Functions

• Work on emerging technologies, building distributed applications

• Collaborate with project team members (Product Managers, Architects, Analysts, Software Engineers, Project Managers, etc.) to ensure development and implementation of new data driven business solutions.

• Drive development effort End-to-End for on-time delivery of high quality solutions that conform to requirements, conform to the architectural vision, and comply with all applicable standards. 

• Collaborate with senior technical staff and PM to identify, document, plan contingency, track and manage risks and issues until all are resolved

• Present technical solutions, capabilities, considerations, and features in business terms. Effectively communicate status, issues, and risks in a precise and timely manner.

• Partner with Product on implementation strategy.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     

The Opportunity: 

We are looking for Versatile, curious, and energetic Staff Software Engineer to join the Clearing and Settlement (CAS) Development Team, based in Bangalore, India. We need a highly motivated Software Engineer who is passionate on using modern software engineering and testing principles to deliver robust applications to our global users. We test infrastructure solutions for business-critical high visibility projects. We are looking for an expert in testing sophisticated and complicated business problems and testing applications. Experience in Linux environment, automated testing, CI/CD, full stack software design and development would be best fit. You will be extensively involved in hands-on activities including analyzing business needs and design documents, development of Test Plans, Test Design and Test cases, design walk-throughs, testing, building, and maintaining test tools including automated test solutions for multiple applications on a variety of technology stacks.

Essential Functions:

• Build test tools to improve quality and performance of Clearing and Settlement Team.
• Implement test automation for Clearing application.
• Setup, configure, and maintain test environments.
• Design and develop test plans and functional test cases from business requirements and conceptual documents for Clearing and Settlement Team.
• Complete test cases, analyze, and report test results to project team.
• Collaborate with peers and other customers in Test design/plan review sessions.
• Collaborate with development team to analyze, debug, and resolve any application issues.
• Support multi-functional teams in integration test efforts.
• Provides technical recommendations and testing solutions that promote reusability across multiple projects/initiatives.
• Apply experience and skills to tackle testing challenges including but not limited to data management, test environment and application configuration
• Good understanding on Regression Suits and Execution ​

**We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn’t work with payments technology or web applications before joining Visa.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Ecosystem Risk Programs team is responsible for managing several compliance programs that protect the security and integrity of the Visa payment system.  These include the programs relating to excessive fraud and disputes at the client and merchant levels (VAMP, VIMP, VDMP and VFMP) and the Visa Integrity Risk Program (VIRP) which focusses on detecting and deterring illegal activity. The Ecosystem Risk Manager is responsible for managing the execution of these compliance programs.

This role supports the management and execution of the global compliance programs that work in conjunction with regional program managers. The position provides analytical and operational support to the help identify and respond to emerging risks across the payment eco-system.

Key Accountabilities

• Manage operational activities necessary to execute and support the suite of Visa compliance programs
• Maintain program documentation and records for review and audit purposes
• Support Regional teams to ensure global adherence to the program guidelines
• Partner with IT to ensure the Risk program management tools remain functional for external partners/clients
• Develop actionable intelligence from program violations, analysis of VisaNet data, and leads from external stakeholders to identify emerging threats
• Develop and implement recommendations to mitigate risks and improve program effectiveness
• Support client inquiries related to the program parameters and identifications
• End-to-end management of compliance case violations, including:
  • Sending non-compliance notifications to identified clients,
  • Reviewing and processing client responses and remediation plans,
  • Proposing and preparing program fee decisions including justifications for endorsement by senior management.
• Collaborate with internal and external stakeholders to mitigate the impact of compliance case violations on the Visa payment system.
• Administrate program tools.
• Participate in monthly compliance calls and meetings with key clients.
• Provide best practice support to increase key stakeholders’ awareness (internal and external) of ecosystem risk threats and solutions.
• Analyze available payments data to identify emerging trends and high-risk clients, and recommend mitigating actions.
• Monitor and evaluate program operations, processes and practices for quality and effectiveness. Give recommendations for improvements.
• Ensure queries and responses in compliance program mailboxes are actioned promptly.
• Contribute to the development of best practices and program guides.
• Produce monthly management reports

Team Summary 

The Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability.  

In Asia Pacific, Managed Services is the execution arm of VCA.  Our teams (also known as squads) are embedded virtually with clients, leading to long-term engagements and delivering value primarily through implementation and execution services.  We deliver objectives from a shared value agenda, effectively becoming the enablers and trusted strategic advisors for our clients.  

What a Sr. Test Engineer does at Visa :

The Sr. Test Engineer role is key to our ongoing transformation, requiring you to solve challenging business problems and test highly scalable, user-friendly applications. Key responsibilities include:  

• Designing, documenting, and implementing new test flows, enhancements, and modifications to existing QA software that aligns with test design specifications, security, and QA best practices.  
• Interacting with both business and technical stakeholders to deliver high-quality QA services that meet business requirements, using the latest tools and technology.  
• API / Microservices testing and test automation with rest assured and java or similar skills sets 
• Mobile testing for the VISA features for both iOS and Android devices. 
• Identifying opportunities for product innovation and improvements to best practices, standards, and processes.  
• Mentoring more junior test engineers to ensure timely delivery of good quality code.  
• Coordinating Continuous Integration activities, testing automation frameworks, and contributing core product code.  
• Presenting technical QA solutions, capabilities, considerations, and features in business terms.  
• Communicating status, issues, and risks effectively and timely.  
• Working independently to develop QA software that conforms to Visa’s high standards of security, quality, performance, resiliency, and compliance.  
• Independently creating multiple QA artifacts for projects and presenting these artifacts to team members and other stakeholders.  
• Collaborating with Product Owners to break down solutions into smaller achievable tasks.  
• Supporting other test engineers and operation teams in troubleshooting, defect research, issue root cause analysis, etc.  

Why this is important to Visa: 

This role will support a key client of Visa and will help to scale our Managed Services capabilities supporting Visa’s ambition of diversifying our revenue.  Managed Services is an emerging, fast growth, focus area for the Visa business globally. 

This role will support one of our most strategically important issuing clients of Visa and will be responsible for delivering significant improvements to their digital consumer banking and payments experience. If you are a trailblazer, this is the role for you.  We need a leader to establish a strong team, set the vision for how we will deliver value to our client and develop the best practice template for how we expand this Managed Service offering in Asia Pacific. 

Key Competencies:  

• Active Contributor to Team Success - Actively participating as a member of the Managed Service Leadership Team. Makes suggestions for achieving team goals or performing team functions, provides necessary assistance to remove obstacles to help the team accomplish its goals. Share knowledge and learn best practice in line with the client and Visa testing practice. 
• Decision Making - Identifying and understanding issues, problems, and opportunities, comparing data from different sources to draw conclusions, using effective approaches for choosing a course of action or developing appropriate solutions, taking action that is consistent with available facts, constraints, and probable consequences. 
• High-Impact Communication - Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations, communicating in a focused and compelling way that drives others’ thoughts and actions. 
• Tenacity - Staying with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable. Adjusts focus when it becomes obvious that a goal cannot be achieved, redirects energy into related achievable goals if appropriate. 
• Building Strategic Work Relationships - Developing and using collaborative relationships to facilitate the accomplishment of work goals. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports). 
• Driving Execution - Translates requirements into actions by determining action steps and milestones required to implement a specific business initiative, adjusts activities or timelines as circumstances warrant. Uses the tools and processes to optimally drive the desired outcomes meeting client’s and visa’s objectives. 
• Solution-mind set – Applying creative problem-solving techniques and championing a client-first approach to solutioning when opportunities and challenges arise to meet specific business objectives. Employs a structured approach to a problem with a holistic view. Strives to research and investigate to ensure the solution is future proof.  
• Business-Technical Translator – Translates complex technical specifications into well-defined business concepts, showcasing the impacts and implementation considerations to develop and deliver solutions for the client.

Team Summary 

The Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability.  

In Asia Pacific, Managed Services is the execution arm of VCA.  Our teams (also known as squads) are embedded virtually with clients, leading to long-term engagements and delivering value primarily through implementation and execution services.  We deliver objectives from a shared value agenda, effectively becoming the enablers and trusted strategic advisors for our clients.  

What a Sr. Test Engineer does at Visa: 

The Sr. Test Engineer role is key to our ongoing transformation, requiring you to solve challenging business problems and test highly scalable, user-friendly applications. Key responsibilities include:  

• Designing, documenting, and implementing new test flows, enhancements, and modifications to existing QA software that aligns with test design specifications, security, and QA best practices.  
• Interacting with both business and technical stakeholders to deliver high-quality QA services that meet business requirements, using the latest tools and technology.  
• API / Microservices testing and test automation with rest assured and java or similar skills sets 
• Mobile testing for the VISA features for both iOS and Android devices. 
• Identifying opportunities for product innovation and improvements to best practices, standards, and processes.  
• Mentoring more junior test engineers to ensure timely delivery of good quality code.  
• Coordinating Continuous Integration activities, testing automation frameworks, and contributing core product code.  
• Presenting technical QA solutions, capabilities, considerations, and features in business terms.  
• Communicating status, issues, and risks effectively and timely.  
• Working independently to develop QA software that conforms to Visa’s high standards of security, quality, performance, resiliency, and compliance.  
• Independently creating multiple QA artifacts for projects and presenting these artifacts to team members and other stakeholders.  
• Collaborating with Product Owners to break down solutions into smaller achievable tasks.  
• Supporting other test engineers and operation teams in troubleshooting, defect research, issue root cause analysis, etc.  

Why this is important to Visa: 

This role will support a key client of Visa and will help to scale our Managed Services capabilities supporting Visa’s ambition of diversifying our revenue.  Managed Services is an emerging, fast growth, focus area for the Visa business globally. 

This role will support one of our most strategically important issuing clients of Visa and will be responsible for delivering significant improvements to their digital consumer banking and payments experience. If you are a trailblazer, this is the role for you.  We need a leader to establish a strong team, set the vision for how we will deliver value to our client and develop the best practice template for how we expand this Managed Service offering in Asia Pacific. 

Key Competencies:  

• Active Contributor to Team Success - Actively participating as a member of the Managed Service Leadership Team. Makes suggestions for achieving team goals or performing team functions, provides necessary assistance to remove obstacles to help the team accomplish its goals. Share knowledge and learn best practice in line with the client and Visa testing practice. 
• Decision Making - Identifying and understanding issues, problems, and opportunities, comparing data from different sources to draw conclusions, using effective approaches for choosing a course of action or developing appropriate solutions, taking action that is consistent with available facts, constraints, and probable consequences. 
• High-Impact Communication - Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations, communicating in a focused and compelling way that drives others’ thoughts and actions. 
• Tenacity - Staying with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable. Adjusts focus when it becomes obvious that a goal cannot be achieved, redirects energy into related achievable goals if appropriate. 
• Building Strategic Work Relationships - Developing and using collaborative relationships to facilitate the accomplishment of work goals. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports). 
• Driving Execution - Translates requirements into actions by determining action steps and milestones required to implement a specific business initiative, adjusts activities or timelines as circumstances warrant. Uses the tools and processes to optimally drive the desired outcomes meeting client’s and visa’s objectives. 
• Solution-mind set – Applying creative problem-solving techniques and championing a client-first approach to solutioning when opportunities and challenges arise to meet specific business objectives. Employs a structured approach to a problem with a holistic view. Strives to research and investigate to ensure the solution is future proof.  
• Business-Technical Translator – Translates complex technical specifications into well-defined business concepts, showcasing the impacts and implementation considerations to develop and deliver solutions for the client.  

Visa Corporate IT (CIT) group has embarked on a major transformation journey.  We are transforming ourselves into a true engineering organization where we put customer experience and end user support first.  As part of this strategy, we are consolidating several of our Operational functions into a single area focused on providing world class operational support to our End users.  This change is geared towards rethinking how we provide Operational support for the services we’re responsible for. The successful candidate will work with a dynamic and evolving global team that is driving the charge to ensure that Visa is not only the best way to pay but also the best place to work, with state of the art end user systems and solutions.

Essential Functions:

• Provide 2nd level support for workstation, voice, video and mobile related infrastructure
• Prioritize and triage end user requests, incidents and complaints
• Effectively questions user to collect information and understand the issues they are experiencing, and perform diagnostic procedures to isolate and resolve the issues.
• Interact with customers via telephone, e-mail, IM/chat, and social tools, to provide technical support.
• Escalate or work in tangent with appropriate support specialists or support groups on unresolved issues and escalate hardware repairs to third party providers as needed.
• Maintains call records/logs and resolution detail utilizing case management solution, ServiceNow or equivalent solution.
• Install workstation, telephony, and voice, video and mobile hardware/software as required.
• Provisions and prepares workstations using standard images.
• Maintain 100% accuracy/control in the asset database of deployed assets, recording/updating as needed.
• Coordinate and execute workstation relocation requests
• Providing support for high-profile multipoint video meetings using meeting management tools from Cisco, Polycom, Bluejeans, and other video technologies.
• Supporting Audio and Video Equipment including cabling, TVs, projectors and lighting.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.