Total 7 information technology job vacancies in Australia

Major Duties and Responsibilities

Guest Relations and Patient Transport :

• The incumbent carries out required performance of this position as transportation program support assistant Guest Relations Program to the Office of Veteran Experience. The program is designed to provide Veterans/patients, their families and visitors with staff who can respond quickly to inquiries, identify problems, and improve the experience of those visiting the campus. The services are designed to respond to customer immediate needs including navigation, direction, and information assistance.
• As a key challenge of patients, navigating the campus will be a primary focus along with providing a positive first impression. For those who do not know how to access medical center programs and/or services, personal assistance will be provided by the staff. The incumbent serves as the initial, as well as the final point of contact for guests entering and leaving the facility and is a key influence toward patient/public perception. In this role, the incumbent performs these responsibilities using skills that will foster a culture of care at the VA facility. The incumbent is assigned to the Office of Veteran Experience and Employee Engagement.
• The incumbent performs customer service guest relations, shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, politeness respect and dignity to others; relates well to people from varied backgrounds and different situations. He/She receives, greets and direct callers over the telephone and in person with precise clear instructions. He/She provides a variety of information about the organization, its functions, and activities and is able to meet the needs of the individual and explain in general terms the information in a way that is understandable to the target audience. or to resolve confusion surrounding the inquiry. He/She provides the assistance requested to ease the experience of the customer. He/She directs Veterans, visitors, and callers to appropriate staff member and/or department based on specific request or by determining the nature of the need and initiates service recovery when needed. The incumbent takes accurate messages and ensures their delivery to support a responsive culture to the customer. He/She provides personal wayfinding assistance and often take Veterans and visitors to locations when they have difficulties with instructions provided. He/she provides excellent customer service via the telephone and face to face simultaneously. He/She ensures customers are greeted with respect and dignity.

• The incumbent must maintain a good rapport and good public relations using judgment, tact, and sensitivity with internal and external customers. Concern for the patient's total needs-physical, emotional and social-must be evident in every interaction.
• Provides basic transport of patients to and from departments. Utilizes sound judgment and critical thinking skills to prioritize actions and meet urgent/emergent patient needs in an unpredictable, rapidly changing environment of care.
• Recognizes that establishing and maintaining a therapeutic relationship with patients will promote trust. Consistently transfers, and transports patients (traveling by golf cart, wheelchair) for appointments or tests in a safe and efficient manner.

• Demonstrates knowledge of VA Policies and Procedures and assists with orientation of new personnel in appropriate areas of expertise. Maintains confidentiality and integrity of all materials containing patient's identifiable and sensitive information. Recognizes and reports safety hazards in the environment that can contribute to falls or other injuries to patients and takes appropriate action. Knowledge of National Safety Goals.
• Consistently practices good hand hygiene and other Standard Precaution principles. Practices proper sanitation by disinfecting/wiping down transport equipment with approved cleaning product prior to each patient transport Demonstrates basic knowledge of equipment safety, i.e., wheelchair, stretcher, and other lift equipment. Consistently practices proper body mechanics to prevent injury to self, other staff, and patients. Maintains positive interaction with the patient and significant others

• Implements unique policies and procedures to manage agency information, providing assistance and services to the general public and an organization, agency or facility staff members;
• Supports developing a local level strategy for data governance, which includes leading from the executive office and creating a unique program that includes diverse processes and specific policies which are independent of other facilities;
• Monitors and covers all aspects of the collection, use, dissemination, disclosure and destruction of information within an organization, agency or facility;
• Develops and integrates policy based processes, roles and controls that influences how data is created, collected, used, stored and destroyed throughout the organization;
• Adjudicates complex privacy and FOIA decisions that affect employees, customers and commercial businesses in the absence of supervision;
• Performs in-depth legal research that pertains to both federal and state statutes to render expertise, provide solutions and facilitate corrective action;
• Safeguards information while supporting accountability and transparency initiatives;
• Analyzes all of the interrelated issues that affect the privacy/FOIA program and plans and conducts monitoring activities which measure the overall level of operational compliance by the facility;
• Teaches and trains employees on general data protection procedures and detailed service specific practices for daily operations and uses technology to provide required privacy/FOIA training and supplemental education;
• Performs assessment of privacy-related risks associated with business activities that involve processing of personal and sensitive data;
• Investigates non-compliance of privacy related issues at all levels of an organization, agency or facility and outside of these entities when information is involved;
• Strengthens and sustains the operational life cycle of the privacy/FOIA program by developing a communication strategy that fosters awareness for both internal and external partners to improve compliance, provide training and engage the public;
• Ensures that organization, agency or facility correspondence for data governance is transparent, timely, accurate and complete in response to requests for information from the general-public, Congressional representatives, law enforcement, courts and commercial business;
• Creates a communications process and tools that are flexible, customizable and interactive to address unique compliance challenges and educational/training needs.

• Provides guidance and suggestions to the Chief, HIM and Assistant, Chief HIM regarding staffing needs and shortages within the ROI section.
• Ensures that release of information activities related to the development, implementation, maintenance of and adherence to privacy policies and procedures are performed and coordinated in compliance with applicable federal laws and regulations including the Privacy Act of 1974, Title 5 United States Code (U.S.C.) § 552a; Department of Veterans Affairs (VA) Claims Confidentiality Statute, 38 U.S.C. § 5701; Confidentiality of Drug Abuse, Alcoholism and Alcohol Abuse, Human Immunodeficiency Virus (HIV) Infection and Sickle Cell Anemia Health Records, 38 U.S.C. § 7332; and the Health Insurance Portability and Accountability Act (HIPAA), Title 45 Code of Federal Regulations (CFR) Parts 160 and 164, and the Freedom of Information Act (FOIA).
• Provides guidance and technical direction necessary for accomplishing the work of the unit or team.
• Ensures that record retrieval and record transfers to other VA facilities for the purposes of continuity of patient care and release of information are timely.
• Provides effective audits and monitors for all areas of responsibility, assuring that accurate and timely data is processed by all employees. Reviews work accomplished and assesses quality, quantity, accuracy and timeliness of work produced by each employee. Ascertains problems encountered and takes corrective action.
• Maintains contact with VA Regional Counsel (VARO) in all matters relating to malpractice, subpoena actions and request for preparation of Tort Feasor (Third Party Liability) records.
• Prepares weekly ROI and Tort Feasor record Monitors workload and production of staff, taking action where necessary to meet
• deadlines, monitors/evaluate performance and ensures accuracy of work completed.
• Develops performance standards and conducts performance evaluations.
• Monitors workload and production of staff, taking action where necessary to meet deadlines, monitors/evaluate performance and ensures accuracy of work completed.
• Exercises independent judgment in carrying out recurring duties and responsibilities without specific instructions, but refers deviations, problems, and unfamiliar situations not covered by instructions to the Chief, HIM or Assistant Chief, HIM for decision or help

Work Schedule: Monday-Friday, 7:30am-4:00pm
Telework: Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

The duties in this position are primarily advisory and technical in nature.

• Responsible for evaluating the adequacy of each completed authorization form
• Screen each request for information to determine urgency and assure that most urgent requests are completed fist using established priority systems
• Greet veterans/visitors, assists them in determining the exact nature of the request and whether the information requested can be released
• Apply public laws, rules, regulations and exclusions governing confidentiality of the health record
• Process all incoming requests to the facility for ROI along with information required by the VA Regional Office through the Automated Medical Information Exchange (AMIE) or the electronic health record (EHR)
• Evaluate the validity of each request & determine which information is to be released in compliance with existing laws
• Receive and/or gives out forms and assists visitors and/or callers with the completion of forms or documents
• Provide advisory and technical assistance to patients, administrative staff, and professional staff regarding release of information
• Search records or files to compose responses, including electronic searches to retrieve and summarize hard-to-locate data
• Compose responses to routine requests for release of patient information
• Select and compile information from health records and prepares correspondence, typically using standard form or standard formats for letters
• Ensure the information released is limited to what is specifically authorized and to the person or agency designated to receive it
• Compose detailed explanations in response to correspondence received
• Resolve conflicting or inconsistent information found on initial requests
• Reply to vague, incomplete, or ambiguous inquires by independently recognizing issues, topics, or problems
• Process Social Security requests for health information using ROI software
• Complete and process routine release of information to other VA and Federal Agencies and when requested, to patients and their families, insurance representatives, physicians, hospitals, and city and state health agencies according to VA directives
• Receive, index, and assign appropriate document type to health and administrative information, as assigned, for incorporation into the correct patient's record in the computerized patient records system (CPRS)
• Receive incoming documentation from professional, technical, and administrative personnel in all levels of operating elements
• Ensure all necessary health/administrative information is integrated into CPRS through Imaging software
• Perform other duties as required or assigned and must be flexible to undertake a variety of miscellaneous duties as assigned by the Supervisor

The duties in this position are primarily advisory and technical in nature.

• Responsible for evaluating the adequacy of each completed authorization form
• Screen each request for information to determine urgency and assure that most urgent requests are completed fist using established priority systems
• Greet veterans/visitors, assists them in determining the exact nature of the request and whether the information requested can be released
• Apply public laws, rules, regulations and exclusions governing confidentiality of the health record
• Process all incoming requests to the facility for ROI along with information required by the VA Regional Office through the Automated Medical Information Exchange (AMIE) or the electronic health record (EHR)
• Evaluate the validity of each request & determine which information is to be released in compliance with existing laws
• Receive and/or gives out forms and assists visitors and/or callers with the completion of forms or documents
• Provide advisory and technical assistance to patients, administrative staff, and professional staff regarding release of information
• Search records or files to compose responses, including electronic searches to retrieve and summarize hard-to-locate data
• Compose responses to routine requests for release of patient information
• Select and compile information from health records and prepares correspondence, typically using standard form or standard formats for letters
• Ensure the information released is limited to what is specifically authorized and to the person or agency designated to receive it
• Compose detailed explanations in response to correspondence received
• Resolve conflicting or inconsistent information found on initial requests
• Reply to vague, incomplete, or ambiguous inquires by independently recognizing issues, topics, or problems
• Process Social Security requests for health information using ROI software
• Complete and process routine release of information to other VA and Federal Agencies and when requested, to patients and their families, insurance representatives, physicians, hospitals, and city and state health agencies according to VA directives
• Receive, index, and assign appropriate document type to health and administrative information, as assigned, for incorporation into the correct patient's record in the computerized patient records system (CPRS)
• Receive incoming documentation from professional, technical, and administrative personnel in all levels of operating elements
• Ensure all necessary health/administrative information is integrated into CPRS through Imaging software
• Perform other duties as required or assigned and must be flexible to undertake a variety of miscellaneous duties as assigned by the Supervisor

• Provides guidance and suggestions to the Chief, HIM and Assistant, Chief HIM regarding staffing needs and shortages within the ROI section.
• Ensures that release of information activities related to the development, implementation, maintenance of and adherence to privacy policies and procedures are performed and coordinated in compliance with applicable federal laws and regulations including the Privacy Act of 1974, Title 5 United States Code (U.S.C.) § 552a; Department of Veterans Affairs (VA) Claims Confidentiality Statute, 38 U.S.C. § 5701; Confidentiality of Drug Abuse, Alcoholism and Alcohol Abuse, Human Immunodeficiency Virus (HIV) Infection and Sickle Cell Anemia Health Records, 38 U.S.C. § 7332; and the Health Insurance Portability and Accountability Act (HIPAA), Title 45 Code of Federal Regulations (CFR) Parts 160 and 164, and the Freedom of Information Act (FOIA).
• Provides guidance and technical direction necessary for accomplishing the work of the unit or team.
• Ensures that record retrieval and record transfers to other VA facilities for the purposes of continuity of patient care and release of information are timely.
• Provides effective audits and monitors for all areas of responsibility, assuring that accurate and timely data is processed by all employees. Reviews work accomplished and assesses quality, quantity, accuracy and timeliness of work produced by each employee. Ascertains problems encountered and takes corrective action.
• Maintains contact with VA Regional Counsel (VARO) in all matters relating to malpractice, subpoena actions and request for preparation of Tort Feasor (Third Party Liability) records.
• Prepares weekly ROI and Tort Feasor record Monitors workload and production of staff, taking action where necessary to meet
  deadlines, monitors/evaluate performance and ensures accuracy of work completed.
• Develops performance standards and conducts performance evaluations.
• Monitors workload and production of staff, taking action where necessary to meet deadlines, monitors/evaluate performance and ensures accuracy of work completed.
• Exercises independent judgment in carrying out recurring duties and responsibilities without specific instructions, but refers deviations, problems, and unfamiliar situations not covered by instructions to the Chief, HIM or Assistant Chief, HIM for decision or help

Functions:

• Lifecycle management of network equipment. Completes both routine and complex assignments involved identifying and troubleshooting issues. Coordinates and works effectively with other facility support departments. Utilizes advanced network test equipment and software.
• Manages, troubleshoots and maintains complete systems of computerized networks, databases and servers.
• Implements and plans for new and emerging technologies including but not limited to diagnostic modalities, network management and storage, and virtual data centers.
• Designs, implements and manages network incident response due to infection, loss of service or regional and local policy changes according to VA guidelines. Ensures proper security configuration for assigned devices and networks. Regularly reviews and installs available approved software updates and virus definitions for applicable networked medical devices. Leads development of disaster recovery procedures for critical systems to be enacted in the event of device failure. Adheres to MDIA Guidelines in both pre procurement and during system implementation. Loads operating system (OS) and clinical application software as needed.
• Responsible for lifecycle management of any and all medical devices and systems such as imaging, life support, dialysis, and monitoring to include physical and network support. Completes both routine and complex assignments involved in the installation, maintenance, modification, troubleshooting, repair and calibration of these complex therapeutic, diagnostic and life support medical devices and systems.
• Maintains functional knowledge of relevant safety codes and standards of regulatory bodies.
• Documents all work performed in the computerized maintenance management system (CMMS). This documentation is completed in accordance with regulatory body requirements, Healthcare Technology Management (HTM) Documentation of Services guidelines and other organizational requirements. Maintains documentation of biomedical information systems covering ePHI requirements, VLAN, IP address, anti-virus software, security and other required information.
• Functions as a Contracting Officer Representative (COR) and keeps appropriate certification levels. Uses knowledge of government contract procedures and documentation requirements to develop statements of work, sole source justifications, other applicable documentation (6550, Independent Government Cost Estimate (IGCE), etc.) and to oversee vendor work. Collaborates with Logistics and Contracting to procure parts and services; functions as a purchase card holder, as required.
• Investigates, remediates and documents recalls and safety alerts within established timeframes. Participates in local safety improvement processes such as Root Cause Analysis (RCA), safety work groups, and Environment of Care Rounds. Identifies hazards during routine job performance and takes action to ensure they are addressed and corrected.
• Maintains knowledge of the state of the art in medical technology, including scientific advances, network protocols, and vendor changes. Focuses on professional development in all areas of medical technology lifecycle management including technical skills. Knowledge and training is obtained from formal (conference, classes) or informal (magazines, articles, peer training) means.
• Provides training and education as appropriate to medical technology end users and clinical staff.
• Provides mentoring and technical training to peers and development graded BESS.
• May be tasked with leading and managing installation or upgrade projects for biomedical information systems, backup servers, other communication systems and other medical devices and systems.
• Additional duties are performed as assigned by supervisor related to maintenance, remediation, and tracking of medical systems (action items, special projects, etc.) to meet mission critical requirements. May be asked to assist in other administrative duties as well, including participating in hiring panels or working on VISN/National initiatives as a technical expert.
• Represents Biomedical/Clinical Engineering department on committees and in meetings as delegated by supervisor.