Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.
The Program Manager is responsible for Managing projects which requires a unique set of skills that are consolidated into the role of Program Manager (PM). This crucial position sits at the center of a triangle made up between Lonza, our Customers and their Patients. You will therefore be responsible for ensuring relationships are built and that the project/program is delivered according to the expected quality, timelines and cost.
Key Responsibilities:
Be the interface between the Customer and Lonza to ensure execution and delivery according to Lonza and the Customer’s expectations
Understand the Customer’s needs and represent their interests by acting as their advocate on-site
Operate accordingly to PM Standard Work processes to effectively manage projects and ensure one face to the Customer
Fully accountable for all operational aspects in leading and motivating cross-functional project teams to deliver on all scope objectives with the highest level of quality
Ensure Customer satisfaction throughout the life of the program through collaborative relationship management with AM/Sales
Ensure adherence to Global Program and Project Center of Excellence (PPM CoE) Standards, including maintenance of data integrity excellence in Planview
Passionate about customer focus with a true “Customer Comes First” mindset and constantly seeks opportunities to improve performance through partnership and collaboration.
In conjunction with Account Management, build strong relationships to maximize the Customer’s experience with Lonza
Able to translate the strategic vision for the project into actionable objectives and plans that are ambitious but achievable
Equally comfortable functioning in a scientific or technical environment as well as in a purely business related setting
Key Requirements:
Bachelor's Degree is required, preferred to have degree in related Life Sciences or STEM discipline
Preferred to have some level of exposure to Project Management or Program Management , but not required.
Preferred to have PMP or relevant Project Management certification
Highly preferred to have 5+ years overall professional experience in Life Science/Pharmaceuticals/Biotech/Medical Device industries, or preferred to have similar experience in related manufacturing industries.
Highly preferred to have prior experience at CDMO within Life Science/Pharmaceuticals/Biotech/Medical Device industries. Or preferred to have contract manufacturing environment experience in other industries.
Must be able to build consensus between customer and internal Lonza teams.
Must be able to "influence without authority" to achieve goals, and manage competing interests between various stakeholders in projects.
Technical understanding of mammalian cell culture manufacturing is ideal, but not required. Prior experience within Biologics and Mammalian Cell Culture projects in research or academic setting is helpful as well.
Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if it is not achieved ethically.
People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.
Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.
