Total 5 job vacancies by Trilogy Technologies Pte. Ltd.

• Provide troubleshooting assistance for customer orders, account statuses and relevant problems
• Provide data and guides to help the sales team
• Develop and monitor performance indicators
• Manage sales tracking tools and report on important information
• Keep record of sales trends
• Provide quotation efficiently and timely
• Liaise with account managers to develop specific sales strategies
• Stay up-to-date with new product and feature launches and ensure sales team is on board
• Review pending orders and specific customers requests to ensure excellent customer service and customer experience
• Suggest sales process improvements

Requirements and skills

• Proven work experience as a Sales support specialist or Sales support associate
• Hands on experience with ERP and CRM systems
• Proficiency with MS Office Suite, particularly MS Excel
• In-depth understanding of sales principles and customer service practices
• Excellent communication skills
• Responsive and customer centric attitude
• Analytical and multitasking skills
• Teamwork and motivational skills
• Degree / diploma in Marketing or engineering degree in relevant field a plus

Job Description & Requirements

• Possess at least NITEC or Diploma in Electronics Engineering or similar
• Minimum 2 years of quality and process management experience in production. Internal auditor experience will be beneficial.
• Good communication skills, bilingual in English and Mandarin to liase with staff and customers
• Positive working and learning attitude with great initiative and a good quality mindset
• Strong compliance to Quality standards and requirements
• Good interpersonal and problem-solving skills, pro-active, result-oriented, helpful
• Responsible, self-disciplined, fast learner and willing to teach, high flexibility and adaptability
• Willing to work overtime (even during weekend) when required
• Familiar with ISO9001 / ISO14001 / ISO13485 with past quality or process experience
• Able to multitask, work independently and as a team within tight deadlines and work schedule

Reporting directly to the Director, you shall be responsible to:

• Lead Quality team in company and implement effective policies to meet quality targets such as ensuring on-time delivery (OTD) is met for all projects with zero defects
• Documentation, preparation and execution of reports on quality processes and policies such as but not limited to: monthly OTD, Certificate of Conformity (COC), Checklist, QC report, Final Article Inspection (FA) report, Root Cause Analysis, Return Merchandise Authorization (RMA), SO report, etc.
• Liaise with customer on production needs
• Interpret technical drawings and translate into work instruction (WI) process for the production
• Strict enforcement of company quality processes
• Meet On-time-delivery (OTD)
• Internal Quality Reject / Return merchandise authorization (RMA)
• 8D report / 5 Ys / Corrective action(s)
• High yield, zero rejects
• Provide training and education to production on various Quality Processes
• Update timely on document changes and to be reflected to production, ensuring production knows its SOP, purpose, and practice it
• Plan, strategize and push-down improvement plans in processes, and monitor/ follow-through the effectiveness of new implementation
• Prepare necessary documents and execution for audits, both internal and external (i.e. on team, auditors, suppliers, internal audit etc.)
• Be on the ground to gain insight and understanding on production process in order to improve quality standards
• Conformity to industry standards (e.g. IPC Class 3)
• Debugging and testing of electronics circuit boards
• Ensure safety 5S and environmental policies are enforced
• Ensure equipment maintenance and timely calibration of critical equipment
• Maintain quality manual and records

Responsibilities

• Provide troubleshooting assistance for customer orders, account statuses and relevant problems
• Provide data and guides to help the sales team
• Develop and monitor performance indicators
• Manage sales tracking tools and report on important information
• Keep record of sales trends
• Provide quotation efficiently and timely
• Liaise with account managers to develop specific sales strategies
• Stay up-to-date with new product and feature launches and ensure sales team is on board
• Review pending orders and specific customers requests to ensure excellent customer service and customer experience
• Suggest sales process improvements

Requirements and skills

• Proven work experience as a Sales support specialist or Sales support associate
• Hands on experience with ERP and CRM systems
• Proficiency with MS Office Suite, particularly MS Excel
• In-depth understanding of sales principles and customer service practices
• Excellent communication skills
• Responsive and customer centric attitude
• Analytical and multitasking skills
• Teamwork and motivational skills
• Degree / diploma in Marketing or engineering degree in relevant field a plus

Experienced electronics board QC inspector.

1. good knowledge of IPC class 3 inspection technique

2. able to use scope

3. have an eye for details

4. ability to work independently

5. ability to read documents and drawings

6. good command of english is an added advantage

7. ability to train, guide and lead younger QC inspectors

Production Technician requirements

1. knowledge of electronics assembly work

2. able to read schematics, BOM and assembly drawings

3. able to work independently

4. able to troubleshoot circuit is an added advantage

5. able to guide production operation on production process

6. able to write out production processes