Total 10 job vacancies by Top One Service Pte. Ltd.

Roles & Responsibilities

· Responsible for working in day-to-day outlet operation

· Maintain good rapport with customer to ensure sales targets are achieve by individual and team performance

· Ability to drive sales and build a new customer base

· Promote brand awareness and the company’s service/ products to customers

· Handle customer’s feedback professionally

· Providing excellent service

· Deliver professional nail services, including manicure/ pedicure, extension and gel nail services

· Good excellent cleanliness and hygiene practices

· Recommending various nail designs and nail art to clients

· Evaluating the condition of clients’ nails and advising them on proper nail care and suitable nail care treatments

· Sanitising all nail instruments and equipment before each use

· Ensuring that workstations are kept clean and orderly

· Ensuring that nail supplies are adequately stocked

· Advise clients on nail care and the use of products and colours

· Promote and sell nail care products

· schedule client appointments and accept payments

· Other duties as and when assigned

Requirements

· With or Without experience - Candidates with experience will be an advantage

· Able to work on weekends and PH

• Respond promptly and professionally to customer inquiries via phone, email and chat
• Review & standardize all customer service reply to maintain a consistently high quality service standard
• Monitor customer satisfaction level & identify areas for improvement
• Motivate team member to hit KPI
• Brainstorm idea to improve chat quality & customer experience
• Provide training & exam to customer service team
• Co-ordinate with marketing team to bring more new leads
• Roster planning
• Fostering a teamwork culture

Coordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)

Ensure cleaning teams adhere to safety measures to during cleaning operation

Assist in budget planning for cleaning operations

Review daily cleaning job reports for submission to management

Preparing periodic schedules and all other documentations and ensure all periodic schedules has been enforced and followed up accordingly.

Covering of manpower if needed (requires you to do hands-on cleaning)

Recruiting of manpower for projects

Resolving all matters/ incidents on site

Manage inventory, equipment and maintenance schedule



Stocktake and allocating of equipment and/or technologies and supplies to project sites

Identify and recommend suitable equipment and/or technologies to improve cleaning operations

Implement maintenance schedules for tools and equipment

Manage cleaning teams



Facilitating in planning of work schedules, deployment of manpower, effective work processes and capability development of staff

Manage incidents



Guide teams to respond to major incidents/emergencies and reporting it to the management

Responsibilities

• To assist the day to day customer services and admin activities of the factory.
• Manage incoming phone calls and online enquiries.
• To assist and support the procurement process
• To generate Purchase Order for customers and respective factories, suppliers
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Follow communication procedures, guidelines and policies
• Other ad hoc admin duties

Job Description

• Responsible for scrap metal / waste wood collection/delivery between customers’ premises and/or company’s yards.
• Responsible for safe loading & unloading work.
• Responsible for assigned lorry’s cleanliness and upkeep/maintenance.

JD:

Have in-depth knowledge of assigned accounts, understand and see customers' problems and requirements and provide holistic solutions and a strong value proposition with all products and solutions to meet those requirements

• Total and detailed account coverage of assigned accounts via white space analysis.

• Building and funnelling of sales opportunities via F2F, written and tele communication.

• Close sales opportunities to meet and exceed monthly, quarterly and annual targets in all range of products, solutions and services.

• Skillset to do large account selling/cross selling and drive a team selling environment and importantly hold valued conversations with C-levels.

• Build good rapport with relevant stake holders and C-levels across business units within assigned accounts.

• Formulate a good winning strategy and ensure participation for all major RFPs within the industry.

• Maintain good after sales service to existing customers to maintain retention.

• Provide timely reports

Marketing Manager Roles & Responsibilities

• Oversee all marketing campaigns for their company or department
• Implement strategy
• Promote a business, product, or service
• Ensure the company is communicating the right messaging to attract prospective customers and retain existing ones
• Represent the marketing team to cross-functional groups including product management, sales, or customer support
• Updating senior leadership on the progress of marketing activities and reporting on the results of campaigns

Day-to-Day Duties

• Manage and coordinate marketing and creative staff
• Lead market research efforts to uncover the viability of current and existing products/services
• Collaborate with media organizations and advertising agencies
• Brainstorm ideas for new campaigns
• Coordinate with the sales team and other departments to produce effective strategies
• Monitor current campaigns, ensuring their staff meets deadlines and complete necessary tasks
• Analyze data to evaluate the success of their marketing efforts and come up with new ideas to improve brand marketing and exposure

Responsibilities:

• Canvassing and promoting the Company’s full range of products to the customers

• Coordinating all sales-related activities to the customers internally and externally.

• Arranging for, conducting and facilating wine tasting , wine talks and principal visits to the customers.

• Up-selling and cross-selling of products

• Answering to customer's request and queries with professional knowledge

• Following up with leads and client orders

• Closing deals and ensuring the collection of receivables

• Managing the Trade customers and Private Customer where possible

Job and Responsibilities:

• Develop and implement sales and marketing strategies to promote the travel agency's services in the Singapore market.
• Lead the sales team in achieving revenue targets and acquiring new clients.
• Build and maintain relationships with key partners, such as hotels, airlines, and corporate clients.
• Create and execute marketing campaigns to enhance the agency's brand visibility.
• Analyze market trends and competitors to identify business opportunities.

Job Duties:

• Manage daily store operations
• Lead, motivate and drive the sales team to achieve store targets and personal targets/KPIs
• Develop strategies to raise customers’ pool, expand store traffic and optimize profitability
• Ensure high-quality visual merchandising presentation are in accordance with Company guidelines
• Coach and provide guidance to Sales Associates on product and customer service
• Ensure high levels of customers satisfaction through excellent service
• Maintain store administration and ensure compliance with policies and procedures