We are excited to be hiring a Service Manager to join the Adolescent service. We offer agile working and an inclusive work environment and would be happy to discuss what this means for you.

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Additional financial package (further information below
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

Following our latest Ofsted visit in April, we are pleased to report positive feedback on our service quality for children in need or under child protection plans in Surrey. Ofsted recognized the improved impact of our 'comprehensive improvement programme'. You can read the full report here. We are committed to continuing our progress and are seeking motivated individuals to help us ensure children in Surrey are effectively safeguarded and receive timely support.

About our new service
This is an exciting opportunity to be part of a new Adolescent Service that has been created in Surrey which brings together a range services for young people, including those who go missing, those involved in serious youth violence, and those vulnerable to exploitation, including criminal and sexual exploitation.

Our team includes social workers and adolescent practitioners who are focused on achieving positive outcomes for young people. We are committed to doing things differently through implementing a new model for working with adolescents, taking into account current research and best practice.

We are looking for someone who who wants to be part of the journey to help shape services in Surrey for adolescents. The Service will have support from a range of teams in a central hub to compliment the work, this includes Youth Justice, Missing, Edge of Care, Intervention Support, Risk and Intelligence and Youth Offer. As part of the latter phase of the safeguarding adolescents model, partnership colleagues from Education, Health, Police and other agencies will join the hubs as part of the commitment towards adolescents services in Surrey.

About the role
As a Service Manager, you will oversee a group of team managers leading integrated, multiagency teams that provide hands-on intensive support to children and families in response to assessed needs. The teams can access specialist workers for alcohol and drug use, mental health issues and/ or domestic abuse.

As a skilled communicator you will have the ability to work purposefully with a broad range of people to develop effective working relationships with other services within Surrey as well as with partner agencies. You will ensure the service is focused on delivering quality services within budget and to time that provide the right outcomes for children, young people and their families.

Our team members are enthusiastic and supportive, committed to the provision of a quality service for children and their carers. We are looking for people with similar qualities to join us.

Shortlisting Criteria
To be considered for shortlisting for this position, your application will clearly evidence the following:

• Qualified Social Worker registered with Social Work England
• Substantial experience of frontline practice with recent experience in a management position in a CIN/CP/Court team
• Experience in working with adolescent services
• Ability to promote a learning environment where peoples skills and strengths are used and developed
• Ability to build and promote a culture of performance, personal responsibility and accountability
• Effective interpersonal and written and oral communication skills

It is important to us that our practice is child focused and always considers the best interests of the child ot young person.

Surrey Children's Service provides training to ensure competence and professional development. We will ensure that you receive a full induction and monthly supervision.

Contact Us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

For more information please contact Jackie Clementson, Assistant Director - or Janet Jones, Assistant Director -

The job advert closes at 23:59 on 13/11/2024 with interviews to follow.

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.

You will need to be registered with Social Work England.

Surrey has both urban and rural areas and locality based social care workers will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job.

Our Commitment
Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:
The candidate has evidenced the minimum criteria for the role through their application
The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

We have opportunities for Senior Social Workers to join our new Adolescent Service based in Weybridge, covering the North of Surrey.

The salary range for Senior Social Workers is £51,399 - £54,588 per annum. This is inclusive of a newly created market supplement of £5,000.

We also offer a financial package of up to £6,000 which is payable in 3 instalments across your first 18 months in post.

Our other rewards and benefits include:

• A competitive relocation package of up to £8,000
• We pay your Social Worker England Registration fee
• 28 days annual leave, rising to 30 days after 5 years' service (plus bank holidays)
• Access to our car lease scheme
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Up to 5 days of carer's leave per year
• Learning and development hub where you can access a wealth of resources
• Paternity, adoption and dependents leave

About us

This is an exciting opportunity to be part of a brand-new Adolescent Service that is being created in Surrey. This new service will bring together a range services for young people including those who go missing, are involved in gang culture and are vulnerable to exploitation, including criminal and sexual exploitation. Our team includes Social Workers and Adolescent Practitioners who are focussed on achieving positive outcomes for young people. We are committed to doing things differently through implementing a brand-new model for working with adolescents, taking into account current research and best practice.

About the role

We are looking for enthusiastic people who want to be part of the journey to help shape services in Surrey for adolescents. You will have support from a range of teams in a central hub to compliment the work that you do. This includes Youth Justice, Missing, Edge of Care and Rapid Response, Intervention Support, Risk and Intelligence and Youth Offer. As part of the latter phase of the safeguarding adolescents model, partnership colleagues from Education, Health, Police and other agencies will join the hubs as part of the commitment towards adolescents services in Surrey.

You will work with skilled, passionate, and supportive Team Managers and colleagues, looking at innovative ways to address adolescent risk outside of the home, building relationships with our families and partners so the voices of our young people are heard.

Shortlisting criteria

We are looking for skilled and passionate adolescent workers who are experienced at working with young people and have the confidence and emotional intelligence to engage others.

To be considered for shortlisting for this position, you application will clearly evidence the following:

• Social workers that have completed their ASYE and are Social Work England registered
• Able to demonstrate skills in supporting adolescents at risk of exploitation, gang culture or other contextual safeguarding risks
• Experience in or willingness to learn about working with young people and an understanding of risk factors for adolescents especially in Surrey
• Capable of working with professionalism and empathy, able to write good quality assessments, implementing contextual plans, delivering interventions and undertaking court work if required

Surrey has both urban and rural areas and social workers will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long-term health condition to enable them to fulfil the requirements of the job.

Our Inclusive Approach

To apply you will need to upload your CV and answer the following questions. (No more than 200 words per question):

• Please tell us what has motivated you to apply for this role?
• Please tell us about the key skills and experience you will be able to bring to this role.
• What in your view, are challenges that young people face today? Please tell us how you see the role supporting with them?

Next Steps

If your application is shortlisted, you will be invited to a short first round virtual interview to explore your answers to the above questions (lasting approx. 15- 20 min), If successful following this, you will be invited for an in person interview, allowing you to meet the team, check out your potential office and get a feel for what your journey might look like.

We are committed to inclusive recruitment. That's why, if you're invited to a face-to-face interview, we'll share the themes of the questions with you in advance. This way, you can prepare and feel comfortable, allowing you to confidently discuss your skills and experiences.

The job advert closes at 23:59 on the 18th November 2024.

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.

Our commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups. We look forward to receiving your application, please click on the apply online button below to submit.

This role has a starting salary of £32,512 per annum, based on a 36 hour working week. This is a 12 month fixed term / secondment opportunity.

We are excited to be hiring a new Customer Services Officer to join our excellent Highways, Infrastructure and Planning service. This is a fixed term full time role working Monday to Friday, 9-5 with the office based at Merrow Complex, Guildford, Surrey, GU4 7BQ. Agile working can be discussed after full training in the role.

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

About the Role

The Customer Service team in the Highway Infrastructure and Planning group provide excellent customer service in order to meet the demands of over 80,000 customer queries per year and are responsible for ensuring the effective management, maintenance and improvement of all highway assets.

As a Customer Service Officer within a team of 10, you will be responding to a high volume and wide range of complex enquiries regarding issues on the highway. This includes responding to formal complaints and freedom of information requests which requires the ability to investigate, collate and prepare responses. Contacts with customers are mainly written with occasional calls that have been escalated from our contact centre. You will also be supporting the wider teams in highways with their enquiries ensuring timescales are met.

Shortlisting Criteria

To be considered for shortlisting for this position, your application will clearly evidence the following:

• Excellent written and oral communication skills with the ability to manage customer expectations and provide great customer service
• Experience in dealing with complex customer enquiries and responding to complaints
• A high level of administrative/organisational and analytical skills
• Ability to prioritise and plan your own workload in the context of conflicting priorities to meet tight deadlines and work on your own initiative
• Good IT skills and proficiency with Microsoft Office and a methodical approach to information gathering, investigation, recording and reporting
• A positive, self-motivated, tenacious person with a can do attitude and a desire to learn and continuously improve with the ability to work independently as well as as part of a team

The job advert closes at 23:59 on 29th October 2024 with interviews to follow.

We look forward to receiving your application, please click on the apply online button below to submit.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

This role has a starting salary of £59,868 per annum, based on a 36-hour working week. This is an 24 month fixed term contract/secondment opportunity. We are excited to be hiring a Senior Service Designer to join our fantastic new Transformation Design Team. The role will be on a hybrid basis, meaning a blend of working from home and from our Reigate offices. Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependants leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

About the Team Surrey's Transformation Design Team was set up in early 2024 to grow and embed Design across the Council. Our team encompasses different types of Design expertise from Organisational Design to Service Design and Design Research. We partner with teams across the Council providing hands-on Design support and Design coaching. Current projects include; improving Home to School Transport, increasing community-based support for residents on adult social care waiting lists, turning resident insights into action and setting up a Strategic Design Authority to bring constructive challenge and support to council wide priorities and programmes. Work-life balance is important to us and we are very supportive of colleagues with care responsibilities. About the Role You will be leading Service Design work across the Customer Transformation Programme. By 'customer' we mean anyone that might live in Surrey, travel through it, learn here, work here or care for someone in Surrey. The Customer Transformation Programme will deliver services that we are proud of, that are efficient, make the best use of our resources and above all that make a positive difference in people's lives. In your role you will be part of multidisciplinary teams who are tackling specific challenges across Surrey's Directorates. The role will initially be focused on projects within the Environment Infrastructure and Growth (EIG) Directorate, so if you are interested in improving transport, safety and sustainability then this role could be a very good fit for you! Shortlisting Criteria
To be considered for shortlisting for this position, your application will clearly evidence the following:

• An experienced Service Designer: You have a range of tools ready to be deployed on a variety of challenges
• Keen to learn and experience new things: You're curious about how and why things work the way that they do
• Motivated by social impact: You care about people and are driven to make a positive social impact
• Adaptability: You are comfortable with a certain amount of ambiguity and can be flexible in your work based on what's needed at various stages of a project, playing an integral part of a dynamic, multi-disciplinary team
• Driven to make change: You strive to accelerate organisational and cultural change by embodying design and innovation mindsets and practices

Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 26/09/2024 with interviews planned for October. We look forward to receiving your application, please click on the apply online button below to submit. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

The salary for this role is £31,262 per annum for working 36 hours per week. This is a 12-month secondment/fixed term contract opportunity.

We are excited to be hiring a new Applications Customer Support to join our fantastic Education and Social Care Applications team. The role's base location is at Woodhatch Place, Reigate, however we also support remote working, which means you won't be required to be in the office 5 days a week.

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

About the Role

The IT and Digital Service plays a crucial role in providing technical expertise and guidance to develop effective business solutions for County Council Services. Our mission is to ensure the efficient delivery of front-line services.

As an Applications Customer Support, your primary responsibility will be to provide top quality customer service and to support our front-line staff in completing their essential work, allowing them to spend more time with their clients.

In this role, your key responsibilities include:

• Providing support to front line services
• Providing support to front line workers over the phone
• Manage a high volume of calls whilst continuing to deliver a high level of customer service
• Recognising issues and resolving or escalate accordingly
• Efficiently managing your tasks to meet deadlines
• Accurately maintaining records and monitoring progress with third parties

To excel in this position, you should possess the following qualities:

• Proficiency in using IT systems
• Strong interpersonal skills for both technical and non-technical communication
• Ability to diagnose and address issues effectively
• A proven record of providing excellent customer service
• A genuine desire to grow and develop in your field

Shortlisting Criteria

To be considered for shortlisting for this position, your application will clearly evidence the following:

• Experience of supporting System C products or other Social Care/Education applications
• Ability to communicate at all levels, with strong interpersonal communication skills both technical and non-technical and provide excellent customer service
• Strong problem solving, diagnosis and monitoring skills in order to provide a high level of system availability
• Analytical thinker with excellent attention to detail and a strong personal drive to deliver high standards, best practices and documented procedures

The job advert closes at 23:59 on 07/04/2024 with interviews will taking place week commencing 15th April.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

The starting salary for this full-time, permanent position is £38,746 per annum based on a 36 hour working week.

If you'd like to be part of a team that makes a tangible difference to the communities we support, and you enjoy the challenges and rewards of empowering families to feel heard, then we have a great opportunity waiting for you in our Customer Relations Team.

The team

Our aim is to promote good working practice and deliver continuous improvement for Surrey's children and families. We work with young people and their families or carers to resolve concerns about the support they receive from children's social care and education services.

We appropriately challenge and are professionally curious. We not only listen to families but work with them to identify areas that may need improvement and share this intelligence with Practitioners and Senior Leaders to affect change.

Together we are working to:

• Support families to navigate the complaint process and empower them to feel heard
• Identify themes and trends arising from complaints and concerns
• Report and share case studies and data compilation reflecting these same themes and trends to improve frontline services for children and young people in Surrey

Your role

As a Customer Relations Officer you'll play a pivotal role in the team, managing a diverse caseload of complaints and contacts. Your day-to-day responsibilities will include addressing escalation requests, supporting colleagues in responding to concerns and identifying emerging trends and themes.

Collaborating closely with the Assistant Customer Relations Manager, you'll contribute to independent investigations and outcome reporting, ensuring that we provide value for money. Additionally, you'll liaise with County Councillors, Members of Parliament, Ofsted and the Local Government Ombudsman to promote effective communication and resolution.

What we're looking for..

An outstanding communicator who can engage confidently, sensitively, and courteously, both verbally and in writing. Given the nature of our work, experience in handling difficult situations is essential. You should be comfortable working at a fast pace to meet time-critical deadlines while maintaining a high level of effectiveness.

To be considered for shortlisting for this position, your CV and personal statement will clearly evidence the following:

• Experience working in a targeted and pressurised environment, demonstrating the ability to prioritise effectively
• Excellent customer service skills with a strong command of written and verbal communication
• Ability to work autonomously and take ownership for own workload
• Strong analytical skills to identify trends and draw meaningful insights
• Experience in drafting high quality customer facing correspondence
• An understanding of issues relating to confidentiality and the management of sensitive issues
• An awareness of the Children Act Representation (England) Regulations, associated guidance in Getting the Best from Complaints 2006 and the SEND Code of Practice

This is a complex and challenging area of work, but the impact we have is significant. Join our team and help us create positive change for those who need it most.

The job advert closes at 23:59 on 4th December 2023 with interviews to follow.

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role.

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit our website.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

The starting salary for this role is £38,746 per annum based on working 36 hours a week.

An exciting opportunity has arisen to join Surrey County Councils' Facilities Management team as a Customer Experience Officer. Are you looking for a new opportunity to develop your career as part of a fast-paced Land & Property function collaborating with enthusiastic professionals who want to make a difference?

About us

Land & Property is at the heart of a Council wide improvement programme with a view to delivering more efficient and cost-effective provision of services which links everything back to its finance, business, resource capability and culture across the Council's ambitious estates programme.

About the role

Reporting to our Customer Experience Manager for Education, you will support the development of a customer focused strategy, aligning all the requirements for FM and Forward Maintenance service delivery to the Education Directorate's business and transformation needs, ensuring continual improvement.

You will also be involved in managing the relationship with the Service Directorate to ensure customer focused delivery by FM suppliers and Forward Maintenance Contractors.

The role is varied and includes:

• Managing the relationship with service directorates to ensure customer focused delivery by FM suppliers and Forward Maintenance Contractors.
• Overseeing and managing the Customer Service feedback interviews in line with the Customer Experience feedback model; reviewing the NPS scores and ensuring Corrective Action Plans are developed.
• Through the FM suppliers, prepare monthly service reports based on supplier-fed MI and supplier-led financial reporting for your Directorate for review key stakeholders, enabling strategic decisions to improve services.
• Specific to the Education Directorate, the Customer Experience Officer will support the delivery of the 'Buyback' services including managing relationships, monitoring reporting and performance, and helping schools develop budgets and control expenditure.
• Support the implementation of the Buy-back strategy through the FM suppliers, assisting them to market the services, costs and benefits to schools and achieve significant incremental growth in the range and scale of Buyback services.

About You

Alongside your CV, we will be using your answers to the following application questions to help us shortlist. The 4 questions below will help us to assess if this job is the perfect match for your skills, experiences and values:

1. What has motivated you to apply for this role?
2. Can you please outline your qualifications, knowledge and experience in relation to your NEBOSH Health & Safety qualification and Fire Risk Assessment Training?
3. Can you provide an example of a time you have had to achieve a project goal within agreed timescales and budgets.
4. Can you give an example of a time you have implemented a demonstrable improvement in customer service

To be considered for shortlisting, your answers to your applications will clearly evidence:

• 3 years' experience in a similar or equivalent role, within a large, complex Facilities Management environment, with a strong customer focus.
• Technical FM knowledge and experience such as NEBOSH Health & Safety Qualification, Fire Risk Assessments Training and proficient in using IT tools including spreadsheets and databases.
• Ability to carry out audits of completed works.
• Able to achieve optimum results within agreed timescales and budgets.
• Travel to SCC and partner sites as required.
• To operate in alignment with Health & Safety legislation and SCC Health and Safety Policy and Procedures.

The job advert closes at 23:59 on the 3rd of December 2023 with interviews to follow.

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.

Contact Details

For an informal discussion please contact Moti Gurung by e-mail at .

We look forward to receiving your application, please click on the apply online button below to submit.

Benefits

From flexible working to job sharing we are committed to providing a healthy work life balance. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.