Total 3 job vacancies by Sinch

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

With presence in more than 50 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.

Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 3,000 employees across 55 different countries.

As the Workplace Experience Manager, you will be responsible for ensuring a great workplace experience for our employees in Australia and New Zealand. You will collaborate with key stakeholders and partners to create an engaging and productive workplace environment that aligns with Sinch's values and culture.

Key Responsibilities include:

• The overall operations of multiple offices, ensuring all functions run smoothly and efficiently.
• Manage health and safety aspects according to regulation.
• Establish, build and maintain relationships with the property managers, office suppliers, sub-contractors to ensure deliveries and works are scheduled and completed.
• Various administrative tasks, e.g. raise POs, arrange meetings, issue invitations.
• Cleanliness and organisation of kitchen and lunchroom areas and equipment
• Kitchen re-stock, clean and empty dishwasher, coffee machine cleaning – daily morning and afternoon
• Preparation and upkeep for meeting rooms and associated catering needs.
• Plan lunches and small functions.
• Clearing meeting rooms, tidying the office
• Greet and assist other visitors such as couriers, food service deliveries, consultants and building maintenance.
• Point of contact for the Sinch Facilities team on any information requests
• Project lead for any required uplift or changes to the office floor e.g., working closely with external project managers.  
• Management of events for multiple offices. End to end, booking, planning, executing. Working closely with HR form a cultural perspective.
• Catering for workshops and office morning teas.
• Maintaining a vibrant atmosphere for inhouse events, ensuring our office is always immaculate and inviting
• Assist all employees with their travel arrangements in accordance with the Travel policy.
• Work closely with HR and Internal IT to support the new starter on boarding process with courier for laptops, pickups and new starter passes
• Manage any internal communications where required, for example global public holidays and new starter weekly email.

• Proven experience in workplace or facilities management roles.
• Knowledge of workplace health and safety regulations and requirements.
• Experience in managing relationships with external vendors and service providers.
• Strong project management and coordination skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively and build relationships with stakeholders at all levels.
• Proactive and solution-oriented mindset.
• Attention to detail and ability to prioritise tasks.
• Experience in the technology or telecommunications industry is a plus.

• Flexible hybrid working arrangement
• Generous parental leave program: 26 weeks full salary for primary care giver and 4 weeks full salary for secondary care giver
• Access to Reward+ program
• A day off for your birthday
• Wellness programs
• Coaching and career development support, including access to a range of online professional development courses.
• Access to our Employee Assistance Program
• Global mobility policy
• Monthly Fitness Reimbursement
• Work From Home Reimbursement  
• Paid Volunteer Leave

Sinch MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, MessageMedia is the number one choice for easy and engaging business messaging.

Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year.

The Ecosystems Domain within Sinch MessageMedia aims to ensure that businesses can foster relationships with their customer base in their existing flow of work through simple and logical cross-platform integrations. This role sits within a distributed team between Melbourne and Auckland spearheading the creation of new systems to broaden the integration capacity of our messaging platforms. The team builds and runs all their own software and aims to abstract away commonalities to create a robust and consistent user experience. In this role, you will own your build from implementation design to testing and release, and look after post-release through the tracking of metrics such as error rates, server load and response times. Using these metrics and through an understanding of the product and the businesses that use it, you will work to improve the software and our customer satisfaction.

Key responsibilities:

• Develop high performing solutions that scale in production environments.
• Design solution options and present these to your team.
• Review pull-requests and provide constrictive feedback.
• Work in a scrum team and contribute to breaking down cards in grooming, understand your velocity in planning and provide feedback in retrospectives.
• Understand our customers’ usage and requirements of our software.
• Work with AWS and other cloud services to build, deploy and manage projects currently in production.
• Help associate engineers improve their skills and knowledge.
• Assist in incident support and help the team resolve issues in production environments, joining the paid on-call roster to ensure out-of-hours remediation.

The successful candidate will have proven ability to develop good quality code that has high levels of test coverage. Programmatically configure cloud infrastructure and deploy services to staging and production environments. You are a good communicator and are able to address the issues that can occur through asynchronous dialogue or remote team members. You understand the software development life cycle and the Sinch MessageMedia processes that accompany it. You understand that being an engineer isn't just lines of code written. Solution options, planning, documentation, monitoring, automation and incident management are all part of the role. You have proven experience in Java with a sound understanding of NodeJS & Typescript ecosystems and exposure to front end technologies such as ReactJS.

We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you!

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.

Our values of Dream Big, Win Together, Keep it simple and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

We value our team by offering:

• Flexible, hybrid work arrangement
• Generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
• Access to Reward+ program
• A day off for your birthday
• Wellness programs
• Coaching and career development support, including access to a range of online professional development courses
• Access to our Employee Assistance Program
• Global mobility policy
• Monthly fitness reimbursement
• Volunteer leave
• Work from home set up reimbursement

If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.

Sinch MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, MessageMedia is the number one choice for easy and engaging business messaging.

Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year.

We are currently looking for a Customer Technical Support Specialist - Ecosystems to join our Technical Support Team on a 12-month fixed term contract.

The Ecosystem Support Team assists both external and internal customers. They diligently monitor, investigate, and troubleshoot technical issues and incidents, ensuring that our customers receive the necessary support throughout their entire lifecycle, from provisioning and onboarding to ongoing maintenance. In addition to resolving customer inquiries, the team actively contributes to improving our product systems and processes, aiming to enhance the overall customer experience. With their extensive knowledge of our ecosystem products, they serve as subject matter experts and provide responsive support via email, phone, and chat channels.

Key responsibilities:

• Serve as the primary point of contact for internal and external customers, taking ownership of all technical inquiries relating to Ecosystem integrations and ensure prompt resolution.
• Demonstrate expertise in supporting current and future Ecosystem integrations, specialising in CRM and Marketing Automation platforms like Zoho, Dynamics, Hubspot and Salesforce, ERP platforms like Netsuite, and Ecommerce platforms such as BigCommerce and Shopify.
• Engage with internal teams and external customers via phone, email and support tickets (via Zendesk and Jira), and chat to effectively troubleshoot and resolve their technical issues.
• Foster collaboration with the Ecosystems Product team and US technical support counterparts, engaging in cross-training and knowledge sharing initiatives.
• Establish and maintain a well-documented repository of information that the sales and support teams can leverage when dealing with Ecosystem-related matters.
• Ensure new features or enhancements delivered by product team are documented and training providing to the wider customer support teams in conjunction with our L&D enablement specialist
• Thoroughly investigate and troubleshoot technical issues, ensuring they are resolved either independently or by escalating to Level 3 support when necessary, remaining the customer facing resource to support the customer through to the completion of the ticket.
• Maintain accurate incident records and interactions using Zendesk, Jira, or other support tools as required.
• Act as a Subject Matter Expert on technical topics such as APIs, routing, and reporting. Demonstrate proficiency in both core products and the range of integrations available.
• Conduct Root Cause Analysis (RCA) following systems incidents and effectively communicate recommendations for improvement.
• Act as the primary point of contact for managing customer incidents, ensuring effective communication and resolution throughout the process.
• Participate in rotating weekend on-call coverage, approximately once every 10 weeks, to provide timely assistance and support to customers during weekends and holidays.

To be successful in this role you will possesses exceptional customer service skills within a technology-driven environment. Exhibit excellent problem-solving abilities, showcase proficiency in multiple systems, and possess the necessary skills to engage effectively with clients and customers showing empathy and patience. Familiarity with APIs and a bachelor’s degree in business information systems would be advantageous. Along with hands-on integration experience working within one or more of the following ecosystems:

• NetSuite
• Salesforce
• Dynamics 365
• HubSpot
• Active Campaign
• Shopify
• Big Commerce

We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you!

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.

Our values of Dream Big, Win Together, Keep it simple and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

We value our team by offering:

• Flexible, hybrid work arrangement
• Generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
• Access to Reward+ program
• A day off for your birthday
• Wellness programs
• Coaching and career development support, including access to a range of online professional development courses
• Access to our Employee Assistance Program
• Global mobility policy
• Monthly fitness reimbursement
• Volunteer leave
• Work from home set up reimbursement

If you are looking for the next opportunity in your career and want to work for a certified “Great Place to Work”, growing tech company, then Apply Now.